Báo cáo tốt nghiệp tiếng anh INTERNSHIP REPORT

INTERNSHIP REPORT
ACKNOWLEDGE
First and foremost I would like to thank the International School, Vietnam National
University, Hanoi for facilitate me to have this internship program so I can
accumulate valuable practice experiences, get the very first concept of an export
and import staff professional career in Konet Express Company Ltd. Those
experiences with the knowledge I learned during the time at school would be not
only a platform for the thesis but also the beneficial package I can prepare for my
future job. Especially, I would like to express my deepest thank to Mr.Chu Van
Hung – instructing lecturer who has instructed me and guided me to complete this
report.
Besides, I want to express my warm gratitude toward all staffs, seniors, managers
and partners of Konet Express Company who helpful supported me during six –
week of internship. I would like to take this opportunity to say thank for their
coaching, training and leading throughout the internship program. Finally, I want to
give my wishes for all teachers, hopefully they have good health and gain more
successful in career. Again, sincerely thanks.

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LIST OF TABLES
Table 1: Organizational structure of Konet Express Co
Table 2: Business Results of Konet 2013 – 2015
Table 3: The output of freight forwarding by air 2013 – 2015
Table 4: The output of freight forwarding by sea 2013 – 2015
Table 5: The output of goods from logistics services 2013 – 2015
Figure 1: Business Results of Konet from 2013 to 2015
C/O: Certificate of Origin
FCL: Full Container Load

LCL: Less than Container Load
CDs: Customs Declaration sheet
MSDS: Material Safety Data Sheet
D/O: Delivery Order fee

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INTERNSHIP REPORT

PART 1: INTERNSHIP REPORT
CHAPTER 1: OVERVIEW OF KONET EXPRESS COMPANY LTD
1.1 The general introduction about Konet Express Co.Ltd
 Vietnamese name: Cong ty trach nhiem huu han mot thanh vien giao nhan

Konet
 International transaction name: Konet Express Co.Ltd
 Date of establishment: 25th Sep, 2009
 Type of business: Limited Liability Company one member with 100%
foreigner owner of Korea
 Legal representation: Mr. CHO SEUNG HWAN
 Address: 17th floor, 106 Hoang Quoc Viet street, Cau Giay District, Hanoi
• Tax code: 0104184295
• Phone number: 04 37876265
• Email:
 The branches of the company:
• Branch 1: Floor 3, building Khanh Hoi, No. 2 / 3C Le Hong Phong
•

Street, Ngo Quyen District, Hai Phong City, Vietnam

Branch 2: 3F, Falcon T & T Building, 338 Ben Van Don, Ward 01,

District 01, Ho Chi Minh City, Vietnam
• Branch 3: Lot F1, Que Vo Industrial Park, Que Vo, Bac Ninh, Vietnam
 The main areas of activities of the company are logistics and international
transportation.
 “Management by objectives” is dominant method of management of the
company.

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1.2 Company’s milestone:
 20th June 2007: Established with the name is “Konet Vietnam Forwarding

& Transport Trading Co.Ltd” and is subsidiary company of Korea in
Vietnam.
 25th September 2009: Konet Vietnam completely separated from Mother
Company in Korea and renamed to “Konet Express Co.Ltd”.
March 2010: The first branch is established in Ho Chi Minh City.
July 2010: The second branch is established in Hai Phong City.
October 2010: The third branch is established in Bac Ninh province.
June 2011: Started the construction of Konet 1 Bonded Warehouse with

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total floor area of 15,000 square meters.
 December 2012: Commenced the operation of Konet 1 Bonded
Warehouse with total floor area of 15,000 square meters.
1.3 Mission, Vision and Core Value:
 Mission: With the motto “Client’s Interests First”, Konet always believes
that offering the most comfortable services with the best quality to
customers is the most important decisive element for their success and
reputation.
 Vision: Customers trust Konet as the preferred global express and logistics
partner, leading the industry in terms of quality and profitability.
 Core Value:
1. To deliver excellent quality
• Our core business is to deliver excellent service – for any

product, at any time, at any place.
• They provide their services based upon the demands of their
customers in their national and international markets.
2. To make their customers successful
• Customer satisfaction is the No.1 factor
• Our customer’s success is their success. They strive to
establish long –term business partnership with their
customers.

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1.4 Organizational structure of Konet Express:

Director

General
Management

Administration
Department

Personnel
Administration

Financial
Accountant

Business
Department

Air
Line

Sea
Line

Import - Export operational department

Air Export

Air Import

Sea Export

Branch in

Hai Phong

Table 1: Organizational structure of Konet Express

Sea Import

Customs
staffs

Branch in
Ho Chi
Minh

Branches

Branch in
Bac Ninh


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1.5 Business Sectors:

Konet Express Co does business in many areas in which it focus on following
services:
 Sea transport services: As one of leading freight forwarding, Konet

committed to providing forwarding services for sea transport variety with the
best quality. With the strong agent network, services forwarding of sea
freight at Konet constantly evolving and improving. Branding of the
company has been widely disseminated.

 Air transport services: Air services of Konet supply best booking offer,

ensuring exactly on time and closely monitor the journey of goods. Based on
the good relationship with the airlines and closely coordination, Konet
always try to bring our customers peace of mind and safety of its goods.
 Logistics services: supply professional logistics services including Freight

Forwarder, Customs Services, and Logistics & Distribution merchandise.
Konet is the trusted partner of major companies operating in the electronics
industry, consumables, fresh fruit, textiles, frozen seafood, ...
1.6 Business Culture:
 “People, People, People” is the first core value - KONET EXPRESS is

people-oriented.
• They respect their people.
• They invest in their people.
 “Customer Focus” - KONET EXPRESS prides itself on its focus on the
customer – our partner.
• They see things from the customer’s perspective.
• They Take It Personally for our customers.
 “Excellence through Quality” - KONET EXPRESS is committed to quality
in everything.
• They expect high standards.
• They embrace continual improvement.
• They strive for innovation.
 “Community Responsibility” - Aware that their communities contribute to
their success.
• They maintain high safety standards and demonstrate their concern for
the environment.

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They embrace an ethically-sound code of conduct.
They understand that their communities contribute to their success.
They focus their community efforts on education for young people.
1.7 The facilities of the company:
Undergo 7 years of development; the company has built a system of the
•
•
•

facilities, infrastructure sufficient to meet the needs of production and its
development. The company is headquartered is located in the city of Hanoi with
three other branches with other departments and functional rooms are equipped
with computers and specialized software, specialized container fleet with more
tangible assets and other intangible.
1.8 Finance of the company:
Initial charter capital of the company is 2.36 billion VND (three billion, three
hundred and sixty million) by Mr. Cho Seung Hwan are investors.


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Chapter 2: Services activities of Konet Express CO.Ltd
2.1 General introduction about services activities of Konet Express Co.Ltd
 Services of multimodal transportation (logistics activities):

Konet currently provides services for multi-modal transportation of goods
and commodities typically particularly by road, rail, river and sea. The
company has partnered with the ocean carriers and rail transport
company to provide transport services multimodal from warehouse to

warehouse, ensuring convenience and low cost.
 Services of customs clearance and import - export of goods: Up to

the present time, there are 2 points Konet Inland Customs located in Hanoi
and Bac Ninh. In these two logistics centers, the company provides
customers with the following services: customs brokerage, international
freight forwarding, import and export entrustment of goods by sea, road,
rail and air via the gate in the domestic and national borders; goods
inspection service conducted at the point of customs clearance.


Freight forwarding services ( sea, air, road)
 Consultation document import / export
 Cargo storage system
 Recovery of agency
 Stevedoring, warehousing, inventory
 Inspection outpost
 Transportation services and daily catch
 Packaging and labeling
 Transportation service vouchers


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2.2 Business Operations Results of Konet Express Co.Ltd
2.2.1 Operating Financial Results:
To achieve business goals, the entire company has been tried to work and achieve
positive results as follows:
•
•
•

Revenue of 2013 reached 65,834,477,452 VND
Revenue of 2014 reached 70,287,094,145 VND
Revenue of 2015 reached 75,749,710,939 VND

(Results from the business reports from 2013 to 2015)
The company’s operating financial results, as compared to the previous year, are
summarized hereunder:

Table 2: Business results of Konet 2013 - 2015 (Unit: VND)

Revenue
Expense
Profit (before tax)
Profit (after tax)

2013

2014

2015

65,834,477,452

70,287,094,145

75,749,710,939

64,645,437,392

68,867,180,022

74,084,269,407

1,189,040,060

1,419,914,123

1,665,441,532

891,780,045

1,064,935,592

1,249,081,149

Source: Financial Accountant Department


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Figure 1: Graph of business results of Konet from 2013 to 2015

From 2013 to 2015, both of revenues and profits of the company increase
dramatically. Namely, in 2013-2014, revenue raises 4,452,616,693 VND (~6.7%)
and profit increases 173,155,547 (~ 19.42%). Besides, in 2014-2015, revenue
increases 5,462,616,794 (~7.77%) and profit is 184,145,557(~17.29%). Although,
in the difficult period of economic development, the revenue and profit of Konet
also increase, it proves that the company operates and manages the business
effectively and efficiently.
2.2.2 Potential Customers, Partners and Markets

 The target market for forwarding and logistics activities of Konet

concentrated in South East Asia, Japan, China, Korea, EU and USA.
 Konet cooperated with many big and extensive partners to serve the most

adequate and professional services for customers.
• For air services, Konet’s partners are airlines such as: Singapore
Airlines, Thai Airways, Malaysia Airlines, Japan Airlines, China
Airlines, Eva Air, Korean Airlines, Asian Airlines, United Airlines,
Lufthansa Airlines, Air France, Cargolux, Vietnam Airlines….

•

For sea services, Konet partners are shipping lines such as: MAERSK,
CMA, MOL, NYK, Wanhai, ZIM, KMTC ...


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 Main customers of Konet: Komatsu Viet Nam, Inoue Rubber Viet Nam,

SATO Viet Nam, Ogino Viet Nam Co.Ltd., HOEV Co.Ltd., Santomas Viet
Nam Co.Ltd., Volex Cable Viet Nam Co.Ltd., Kein Hing Muramoto Co.Ltd.,
Goshu Kohsan Viet Nam Co.Ltd., Showa Auto Parts Co.Ltd., Open Asia Viet
Nam Co.Ltd, Kjear & Kjear Group, IHI Japan, VEAM..
2.2.3 Marketing activities of Konet Express Co.Ltd
Marketing activities of Konet Express Co are not strong enough to attract
customers.
The provision of logistics services not only needs adequate investments of company
in equipment, but also depends in large part on the willingness of cooperation from
clients. The current majority of Konet customers are patrons, usually use only one

or a few single service in the logistics chain of company. The reason why the
number of customers has less so as the company’s marketing activities are still too
weak, almost Konet has no investment. The problem of finding customers as well as
customer care services is the one of the current weaknesses of the company. At
present, Konet has no staffs or departments for caring customers. Because of these
reasons that make Konet has not achieved the desired results.


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2.3 Freight Forwarding Services of Konet:
Konet is a company that makes the functions of shipping, logistics, import and
export of goods, agents, consultants ... for domestic and foreign enterprises in the
fields of transport, forwarding and import and export of goods.
2.3.1 Freight Forwarding Services by Air
 Agent freight and transportation contracts with many major airlines in the

world with high flight frequency, large loads and fly to almost anywhere in
the world as airlines: Singapore Airlines, Thai Airways, Malaysia Airlines,
Japan Airlines, China Airlines, Eva Air, Korean Airlines, Asian Airlines,
United Airlines, Lufthansa Airlines, Air France, Cargolux, Vietnam
Airlines….
 For customers with more choices than only normal freight by air, Konet also

perform transport services multimodal combined sea and air freight, air and
airfreight, merely passing through Singapore and Dubai; helping customers
reduce costs has had to be the best transit service and the most efficient.
 On forwarding, Konet undertake diverse services from goods owners
warehouse to airport or warehouse of the recipient (airport to airport, door to
airport, airport to door, door to door):
 Consolidation of exports and division of import.

 Full services for exported and imported goods includes: packaging,
handling, inland transportation, customs clearance, international
shipping and home delivery.
 Support services: customs agents, cargo insurance, providing CO,

phytosanitary paper, baled timber, fumigation…
 The items that are shipped Konet current customers are very diverse:
from the ordinary goods (general cargo) to the frozen seafood, fresh
(perishable cargo) and dangerous goods (dangerous Goods). Specials
are shipping textiles and shoes to America and Europe, shipping
frozen samples to Japan, America and Europe, each individual of the
consulate, the type of aircraft engine parts spare aircraft, ships and all
kinds of other construction (project cargo). Regarding imports,
machinery and spare parts for agricultural and fishery industry,


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chemicals, medical devices, cosmetics imported from Europe and the
US; computer components and notebooks imported from the US
market; the garment raw materials from Asian countries, customers
attending international fairs and exhibitions held in the country ...
Table 3: The output of freight forwarding by air

2013

2014

2015

Quantity (CBM)

3.091.741

2.397.715

5.636.861

Revenue (VND)

21.984.564.714

15.865.274

28.284.134.976

In 2015, the volume of delivery goods by air accounts for 5,636,861 CBM,
increased by 1.5 times compared to 2013. The revenue and profit in 2015 reached
the highest increasing than others with 28,284,134,976 VND. In 2014, because of a
lot of difficulties and strong competitions, the revenue decreased dramatically than
2013. However, Thanks to the efforts and timely reform, which is the change in
recruitment policy, along with the expansion of relationships with many customers,
continuously raise the level of training of officials and employees thus in 2015,
Konet achieved very promising results. This was clearly shown in the table above.
2.3.2 Freight Forwarding Services by Sea
 As one of the leading freight forwarding, Konet committed to providing

freight forwarding services varied sea with the best quality. For Konet, no
other place is not to be.
 Konet is loyal and respect standard business conditions correctly. And, with
a team of dynamic, enthusiastic and highly professional, it will deliver to

customers the optimal mode of transportation is based on the business


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relationship sustainable with the vessel company and Systems professional
Agents worldwide: MAERSK, CMA, MOL, NYK, Wanhai, ZIM, KMTC ...
 The major products and services:
• Providing for customer shipping services exports and imports by sea

from Vietnam to anywhere in the world and back again ( FCL and
LCL)
• The strong markets consist of: USA, EUs, JAPAN, and ASIA.
• Quality of service is guaranteed by the direct route through a network
of agents and reputable perennial.
• Competitive pricing and the fastest transit times always associated
with liability insurance carrier.
• Services LCL import division.
• Provide services imports from the world of Vietnam (especially from
•

the Chinese market).
Natural products Container Services (FCL / FCL) at competitive

prices.
• Service delivery (door to door services)
• Cargo insurance brokerage
• Works and Services Exhibition goods in Vietnam and regional
•

countries such as Laos, Cambodia (Project & Exhibition).

Add – services:
 Delivery of the conditions EXW or DDU / DDP.
 Delivery Door / Door and Services House / Office removed.
 Quick Delivery voucher system samples through DHL.
 Consultation on cargo insurance.
 EXPORT entrusted with reasonable charge


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Table 4: The output of freight forwarding by sea

2013

2014

2015

39.812.630

48.695.073

50.174.596

35.865.274.120

45.984.564.714

46.284.134.976

Quantity (CBM)

Revenue (VND)

International freight forwarding by sea is a traditional activity of the
company for many years. From 2013 to 2015, sales volume and freight
forwarding by sea continued to increase however insignificant growth.
To remedy this, the company has been looking for the best solutions to
improve business performance in the coming year.

2.4 Logistics services of Konet Express Co.Ltd
Logistics is the one important function in business today. No marketing,
manufacturing or project execution can succeed without logistics support.
Due to competition, globalization and information availability, logistics has
gained extra important. So that logistics is one of the most important services
and related across all other service activities of Konet Express Co. Despite
facing many difficulties, logistics operations of Konet have gained some
achievements. Namely, sea services has grown with high speed, accounted
for 70% total quantity of goods and more than 60% total value of goods that
contributed significantly to the company results.
2.4.1 The output of logistics services
Every year, the volume of goods that logistics activities of Konet conducted
at about 40000 – 50000 tons and that is shown in detail below:
Table 5: The output of goods from logistics services (Unit: tons)


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Quantity
Development Index
Total output of goods

Proportion

2013

2014

2015

44,591

49,432

50,806

100%

110.86%

114.92%

110,882

101,404

100,487

40.24%

48.75%

50.56%

Through the figure above, we can see:
The proportion of output from logistics services of Konet increased from
40.24% in 2013 to 50.56% in 2015. Besides, the quantity of goods also rose
6,215 tons from 44,591 tons in 2013 to 50,806 tons in 2015.
On the other hands, the total output of goods of Konet Express Co
significantly reduced 10,335 tons from 2013 to 2015 because of fluctuations
with logistics sector that is affected by economic downturn.
Although, total output of goods of Konet decreased from 2013 to 2015, the
quantity of logistics services also increased. This clearly proved for the
company’s effort in looking for the stable sources.
2.4.2 Air services:
 Air services of Konet include: analyzing and quoting, choosing the airline,
packaging, consolidation, vouchers, transportation exports to countries
around the world and imports export of Vietnam.
 Konet provides the best service and guarantee booking for your goods that

are closely monitored on each path, ensuring accurate in time.
 Logistic diverse goods (apparel, electronics ...), combined transportation by
sea and air freight, express courier services, freight sales agent for many
airlines around the world and Vietnam.


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2.4.3 Sea services:
 Konet has a special advantage in the field of transport of goods by sea line.
Konet can provide you with the service best sea freight the most competitive
prices.
 Providing packages of service:

• Full container load (FCL): Based on long-term contracts with various
carriers as SITC, NAMSUNG, KMTC....
• Less than container load (LCL): Shipments insufficient classified
material a container, the company will have pickup lines from the
main port of Vietnam to foreign countries and vice versa.
• Door to door services: is a perfect service from door to door safely
and quickly with the modern equipment.
2.4.4 Logistics services in details:
a. AIR – EXPORT

In the first step, we need to open the CDs (customs declarations sheets) and
charge customs clearance fee. After that, we transfer goods from factory to
warehouse (Ex.Noibai warehouse) and in this step, it incurred inland
trucking charges. Then, we load goods in cargo; make customs declaration
transit or cargo pass in and pay airport charges like checking weight and
inspection fee…In addition, in some cases, the goods need to have the
MSDS (Material Safety Data Sheet) to pass.
b. AIR – IMPORT


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When the goods arrived to airport, we have to carry out the customs
declaration transit/ Unloading airport terminal and charge airport charges like
warehousing charge, splitting bill fees…The next step is cargo release and
truck loading. After that, we transfer the goods from airport’s warehouse to
factory arrival and charge inland trucking fees. Besides, we charge handling
fee for import cargo only because after the goods arrived to airport, it
immediately move to warehouse of airport; in here, the warehouse staffs will
divide goods following House B/L and Master B/L. This step is the most

time – consuming because the conditions of warehouse airport in Vietnam
are very weak and under standardize.
c. OCEAN – EXPORT


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The goods for ocean – exporting usually have large volume so the first step
is pre - export customs; it consists of preparing the customs documents and
CDs. That is the most time – consuming and difficult to reduce the taxes.
After the goods are transferred from departure factory to container yard, we
make CD transit, we have charge some fees such as: trucking fee, custom
supervisor fee and local charges (THC, seal fee, B/L fee, CFS). Then the
goods are loaded to the cargo and transfer to the port departure.
d. OCEAN – IMPORT

Ocean – import is nearly similar to the air –import but in ocean – import, we
have to charge both of D/O fee (pay for shipping) and Handling fee (pay for
forwarder). In the other hand, in air – import, we pay either D/O or Handling
fee.


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Chapter 3: Internship Objectives, contents and method
of implementation
3.1 Internship time:
From 18th Jan, 2016 to 10th Mar, 2016
3.2 Internship schedule:
Time of working: Monday to Friday
8.30am to 5.30 am

Week

Date

Tasks Performed

1

11th Jan – 15th Jan

•
•

Copy and print documents
Enter the data

2

18th Jan – 22nd Jan

•
•

Prepare the documents
Check House B/L, Master B/L, C/O

3

25th Jan - 29th Jan

•

Enter the data and make report (cargo report
and C/O report)

4

15th Feb -19th Feb

•

Learn and make process of customs procedures

5

22nd Feb - 26th Feb

•

Get acquainted with management software
“Konet Forwarding Management”

6

29th Feb – 4th Mar

•

Make process of import and export procedures

3.3 Internship objective:
At university, we had few courses that provide graduates with a specific
professional qualification. It is generally up to students to define and implement
their own personal career plans. Internship itself is a stepping stone between
university and career and also assists them in planning their future studies. An
internship program is an important part to students in not only studying process but
also in career. Namely, in deep, these practices help students will understand how to
do the job after graduation and timely adjustments, along with strategies more
appropriate training.


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To me, during my 2 months of internship, I want to actively contribute to the
company’s objectives by applying the knowledge I obtained during my education
such as: technical of foreign trade, international trade management, communication,
organization and management…
Besides, I wanted to benefit from the experiences. I wanted new challenges and to
learn, improve and develop new sets of skills. I would like improve my English
language by working along with my colleagues and communicating with the clients
of Internship Company. I also want to practice and improve the different skills that I
developed during my education.
3.4 Internship procedures:
I was assigned to intern at export - import operational department and completed
the following job with the help of the colleagues and my partners:
1. Learning about the structure, organization, functions and duties of each
2.
3.
4.
5.
6.

7.
8.

department.
Learning about the professional knowledge.
Photo documents and papers.
Entering the data.
Preparing the documents.
Checking the House B/L, Master B/L, C/O, invoice.
Entering the data and making reports (cargo reports, C/O reports)
Learning about the process of customs procedures (import-air, export-

9.
•
•
•
10.
•
•
•

air, import-sea, export-sea)
Getting acquainted with Konet Forwarding Management
Learn code number (Ex: LTRV local trucking charge – VAT)
Enter the software (buying/selling)
Export the data from software
Processing of importing/exporting procedures
Make customs procedures
Processes and procedures of picking up goods
Processes and procedures of exporting goods

3.5 Method of doing the internship’s jobs:
3.5.1 Checking House B/L, Master B/L, C/O, invoice


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 Checking House B/L and Master B/L or C/O means that checking about:

consignee name, vessel no, port of loading, port of discharge, container no
and seal no, no and kind of goods, description of goods, gross weight and
measurement, date on board, total number of container or package.
 Checking invoice means that checking Seri no, invoice no, date, name, tax
code, total amount of money, contents of invoice.
 This checking is time – consuming but requiring meticulously, carefully and
absolutely accuracy.
 While checking if they are wrong or missing should make notes right on the
list to add or fix.

INVOICE


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MASTER B/L


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HOUSE B/L


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C/O