Bài giảng môn Quản trị học Chương 1

1

Chapter

Managers
and
Management
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Learning Outcomes
•
•
•
•
•

Tell who managers are and where they work.
Define management.
Describe what managers do.
Explain why it’s important to study management.
Describe the factors that are reshaping and
redefining management.

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1.1 Tell who managers
are and where they
work.

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Who Are Managers?
Where Do They Work?
Organization
A deliberate (cố ý) arrangement of people
brought together to accomplish a specific
purpose
Common Characteristics of Organizations
• Goals
• People
• Structure
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Only those who
want to be managers
need to take a course in management

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How Are Managers Different from
Nonmanagerial Employees?
Nonmanagerial Employees
• Work directly on tasks
• Not responsible for overseeing others’ work
Managers
• Direct and oversee the activities of others
• May have work duties not related to
overseeing others

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What Titles Do Managers Have?
Top Managers

• Make decisions about the direction of an
organization
Middle Managers
• Manage other managers
First-line Managers
• Direct nonmanagerial employees
Team Leaders
• Manage activities of a work team
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1.2 Define
management.

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What Is Management?
The process of getting things done effectively and
efficiently, with and through people.
Effectiveness: Doing the right things
Efficiency: Doing things right

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The Process of Management

Managerial Functions
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Is the Manager’s Job Universal?
1.
2.
3.
4.

Level in the Organization
Size of the Organization
Profit vs. Not-for-profit
National Borders

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Is the Manager’s Job Universal?

1. Level in the Organization

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Is the Manager’s Job Universal?
2. Size of the Organization

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1.3 Describe what
managers do.

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What Do Managers Do?
3. Ways to Look at What Managers Do
1. Four Functions Approach
2. Management Roles Approach
3. Skills and Competencies

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Four Functions Approach

•Planning
•Organizing
•Leading
•Controlling

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Management Roles Approach

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Which Approach Takes the Prize?
Functions ☑
Roles

☐

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What Skills Do Managers Need?
Conceptual Skills

Interpersonal Skills

Technical Skills

Political Skills

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1.4 Explain why it’s
important to study
management.

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Why Study Management?

We all have a vested interest in improving

how organizations are managed.

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Why Study Management? (cont.)

Most people will either manage or be
managed

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