23019 making a call

Scenario: You arrived home and see that your kitchen floor is covered in water. The pipes under your sink are leaking
water. You need to call for a plumber to come and repair the pipes.

You

Making the call….ring…..ring…..

Plumber

Hello, Dunton Plumbing Services

You

Hello - is that the plumber?

Plumber

Yes - what can I do for you?

You

I have just arrived home and my kitchen is flooded! There is water everywhere and I
don't know what to do.

Plumber

Well, the first thing you must do is turn the water off.

You

How do I do that?

Plumber

You have to find the stop valve and turn the water off.

You

Where will I find that?

Plumber

If you look next to the water meter for your house, you will see the control valve.

You

OK. I'll do that now while I'm on the phone to you.

Plumber

Tell me when you’ve done it.
You return two minutes later.

You

I've done that now and the water has stopped. When do you think you could come
and repair the pipes for me?

Plumber

Sorry, but I can't come until tomorrow morning as I have other clients to go to this

afternoon.

You

Oh …that's fine. Can you tell me how much it will cost please?

Plumber

There's a call out fee of £60 and then it will be £20 an hour and of course, materials
on top of this.

You

Oh….OK then. It has to be done. Do you know what time you will be able to come,
as I have to go to work?

Plumber

The earliest I can be there is at nine o'clock, if you want.

You

Yes, that's great. See you tomorrow morning. Thanks for your help.

Plumber

That's OK. See you tomorrow. Goodbye.

You

Bye.


Scenario: it's eight o'clock in the evening and you are watching television and suddenly there is a big BANG
and all your electricity goes off. You can smell something burning. You go and find some candles and light
them. Now you need to find the telephone number of an electrician as you have no idea about anything
electrical.
You
Electrician
You
Electrician
You
Electrician
You
Electrician
You
Electrician
You
Electrician
You
Electrician
You
Electrician
You

Making the call…..ring……ring…..