100 test bank for management a focus on leaders 1st edition annie mckee

100 Test Bank for Management A Focus on Leaders
1st Edition Annie McKee

Multiple Choice Questions - Page 1
An ethical dilemma is a situation in which ________ to determine.
1.

A) the most profitable solution is hard

2.

B) "right" and "wrong" are easy

3.

C) "right" and "wrong" are not important

4.

D) "right" and "wrong" are hard

According to well-known leader Lawton Fitt, leaders need to have
________ their organization and their work.
1.

A) a cool attitude toward

2.

B) an emotional connection to

3.

C) an unemotional connection with

4.

D) a professional attitude toward

Google's slogan of "Don't be evil" can be best characterized as ________.
1.

A) primarily a dig at its rival, Microsoft

2.

B) a pledge to "do the right thing" in general

3.

C) a pledge to avoid criminal behavior

4.

D) a promise that Google will never seek profits

Both the Ohio State and the Michigan management studies divided
managers into these groups.
1.

A) production-oriented managers and efficiency-oriented managers

2.

B) people-oriented managers and production-oriented managers


3.

C) people-oriented managers and employee-oriented managers

4.

D) effectiveness-oriented managers and time-oriented managers

A manager with a 6,4 rating on the Leadership Grid is likely to be
________.
1.

A) a little more production-oriented than people-oriented

2.

B) a little more people-oriented than production-oriented

3.

C) much more production-oriented than people-oriented

4.

D) much more people-oriented than production-oriented

A key reason why empowerment is successful in today's organizations is
that ________.
1.

A) workers are more intelligent in today's workplace

2.

B) workers are more responsible in today's workplace

3.

C) the person who organized the work can make the best decisions in a given
situation

4.

D) the person who is closest to the work can usually make the best decisions in a
given situation

Trait theories of leadership tried to identify ________ that could identify a
successful leader.
1.

A) results from a battery of physical and psychological tests

2.

B) habits, customs, and traditions

3.

C) physical qualities, such as symmetry,

4.

D) permanent characteristics, such as intelligence and sociability,

The idea of a workplace that is stable and has continuity is ________
today's world.
1.

A) a critical component of

2.

B) something to strive for in


3.

C) not realistic in

4.

D) still very important in

Which of the following is a terminal value?

1.

A) creativity

2.

B) honesty

3.

C) know-how

4.

D) justice

The conclusion of the studies of Richard Boyatzis's group is that these
competencies make the difference for leadership.
1.

A) friendliness and sociability

2.

B) technical skill and basic intelligence

3.

C) knowledge, skills, and flexibility

4.

D) emotional and social intelligence

The key to referent power is ________.
1.

A) fear

2.

B) whom you know

3.

C) respect and admiration

4.

D) being well-known

Being able to see the "big picture" pattern in a complicated situation is
this kind of competency.
1.

A) cognitive

2.

B) relational

3.

C) technical

4.

D) subconscious


Which of the following is NOT one of the three secrets to becoming an
outstanding leader?
1.

A) emotional and social competence

2.

B) power

3.

C) ethics

4.

D) cunning

Emotions are able to ________ in a process called limbic resonance.
1.

A) travel from one person to another

2.

B) elevate a person's mood

3.

C) interfere with rational thought processes

4.

D) cause people to become distracted

In the 1960s, researchers turned away from trait theories that studied who
a leader was and moved toward studies that analyzed ________.
1.

A) how the leader behaved

2.

B) what the leader's background was

3.

C) what the leader's goals were

4.

D) how much social intelligence the leader had

The primary force behind coercive power is ________.
1.

A) the ability to trade

2.

B) valuable rewards

3.

C) the threat of punishment

4.

D) the power of persuasion

Which statement is true?
1.

A) Leaders can only be born, not made.


2.

B) You can learn how to be a great leader.

3.

C) You cannot learn how to be a great leader.

4.

D) The only way to learn to lead is to be forced to lead.

A manager with a Theory Y view of human nature is more likely to
________.
1.

A) distrust his employees and watch them carefully

2.

B) trust his employees and empower them with decision-making ability

3.

C) give his employees lifetime job opportunities if they are competent

4.

D) institute strict reward systems to induce employees to work hard

In terms of business ethics, ________ be held legally and ethically
responsible for misdeeds.
1.

A) organizations cannot

2.

B) individuals only can

3.

C) both individuals and organizations can

4.

D) neither individuals and organizations can

The Sarbanes-Oxley Act established strict guidelines ________.
1.

A) to prevent corruption in Congress

2.

B) to prevent slack oversight in company boards

3.

C) to promote diversity in company boards

4.

D) to eliminate oversight in company boards

In the Iceberg Model, these factors are hidden "below the water line."
1.

A) motives, traits, and self-concept

2.

B) motives, skills, and traits

3.

C) traits, knowledge, skills

4.

D) self-concept, drivers, skills


Which of the following is NOT a common statement that helps people
rationalize unethical behavior?
1.

A) Everyone does it.

2.

B) If I don't do it, I'll get fired.

3.

C) My boss told me to do it.

4.

D) The ends fail to justify the means.

Katherine Graham faced an ethical dilemma in doing this.
1.

A) being the first newspaper to publish the Pentagon Papers

2.

B) publishing Woodward's and Bernstein's articles on Watergate

3.

C) turning the old-fashioned Washington Post into a national newspaper

4.

D) voting to impeach President Richard Nixon

Which of the following is an instrumental value?
1.

A) love

2.

B) ambition

3.

C) peace

4.

D) freedom

The profession you choose is likely to have ________.
1.

A) its own set of ethical standards

2.

B) no set of ethical standards

3.

C) a set of ethical standards that conflicts with your personal ethical standards

4.

D) a written set of standards that must be committed to memory

This kind of ethics accounts for the fact that dogs are often pampered in
the United States while they are treated little better than rats in some

foreign countries.
1.

A) individual


2.

B) organizational

3.

C) societal

4.

D) professional

The first step in preventing a lapse into unethical behavior is to do this.
1.

A) follow your company's code of ethics

2.

B) avoid situations in which ethics are involved

3.

C) clarify your own personal code of ethics

4.

D) go by the rules, no matter what the situation is

The president of a company holds this kind of power.
1.

A) reward power — because she controls employee pay

2.

B) coercive power — because she can force people to do things

3.

C) legitimate power — because her power comes from her position

4.

D) illegitimate power — because no person should have control over others

A stakeholder in a company is a party that has ________.
1.

A) no interest in the ethics of the company

2.

B) majority ownership of the company

3.

C) minority ownership in the company

4.

D) an interest in the company's success or failure

Successful leaders see change as this.
1.

A) an opportunity

2.

B) a disruption

3.

C) a necessary evil

4.

D) a nuisance


What people call intuition is usually just this.
1.
2.

A) picking up clues from body language, facial expressions, and positioning
B) making educated guesses about who a person is and what he or she is likely to
do

3.

C) inaccurate guessing that has no validity

4.

D) a form of extra-sensory perception

These competencies distinguish superior performers from ordinary
performers.
1.

A) sustaining

2.

B) threshold

3.

C) differentiating

4.

D) undifferentiating

Which of these competency categories is NOT a key component of social
and emotional intelligence?
1.

A) self-awareness

2.

B) self-management

3.

C) self-consciousness

4.

D) social awareness

Managers can avoid micromanagement by doing this.
1.

A) monitoring employees as closely as possible

2.

B) empowering employees to make their own decisions

3.

C) using majority rule for all decision-making

4.

D) looking only at the "big picture" and avoiding details


Research indicates that there is ________ correlation between intelligence
and job performance.
1.

A) no

2.

B) little

3.

C) a strong

4.

D) a reverse

Competencies include both intent and ________ and are always related to
________.
1.

A) action; intelligence

2.

B) motivation; leadership

3.

C) leadership; action

4.

D) action; performance

70 Free Test Bank for Management A Focus on
Leaders 1st Edition Annie McKee Multiple Choice
Questions - Page 2
The Situational Leadership Theory was the first theory to focus on
________.
1.

A) looking at the traits of successful leaders

2.

B) which approaches worked best with followers

3.

C) asking followers to change their behavior

4.

D) looking at the behaviors of successful leaders

What kind of power is Mack employing?
1.

A) legitimate power

2.

B) expert power

3.

C) referent power


4.

D) reward power

When Daniel learns that the lawyer acted inappropriately, he puts a stoppayment on the check he gave her. Which code of ethics did Daniel violate
in this situation?
1.

A) Daniel did not violate a code of ethics.

2.

B) Daniel's personal code of ethics

3.

C) an organizational code of ethics

4.

D) a societal code of ethics

The idea behind the Path-goal theory is to ________.
1.

A) suggest a possible path for employees to reach their goal and remove any
obstacles in the way.

2.

B) allow employees to find their own paths to their goals without any managerial
interference

3.

C) create rigid paths to employee goals that are the same for all employees

4.

D) provide a path for employees to reach their goal and clear the path of any
possible obstacles

In the Iceberg Model, where would a quality like optimism be located?
1.

A) Optimism is a trait, so it would be located "below the water line."

2.

B) Optimism is a skill, so it would be located "above the water line."

3.

C) Optimism is a trait, so it would be located "above the water line."

4.

D) Optimism is a motive, so it would be located "below the water line."

One of the participants in the group wants to work on her self-awareness.
Which question might Shanika suggest that she ask herself?
1.
2.

A) What should I be doing to maximize my potential?
B) What am I feeling, and how are these feelings affecting my thoughts and
actions?


3.

C) How can I demonstrate to others that I am concerned with their welfare and

genuinely care about them?

4.

D) Which feelings in this room are negative and should be rejected or ignored?

The kind of courage that great leaders have is the ability to resist
________ and do what you know is right.
1.

A) complacency

2.

B) laziness

3.

C) conformity

4.

D) certainty

Another person from an insurance company told Shanika that in her
performance reviews she rates high in all areas except grasping the "big
picture." What should Shanika suggest?
1.

A) She should work on her cognitive competencies, the skills that help her identify

and recognize patterns.

2.

B) She should work on her technical competencies, the skills that help her use
tools common in her industry.

3.

C) She should work on her relational competencies, the skills that help her deal
with people.

4.

D) She should work on her self-concept, which includes attitudes, values, and selfimage.

A candidate for a leadership position in a company seems to have all of
the qualifications for the job except self-awareness. Should the company
hire this person?
1.

A) No, because self-awareness is a critical part of social and emotional
intelligence and leadership

2.

B) Yes, because self-awareness is only one of many components of social and
emotional intelligence

3.

C) Yes, because self-awareness and social and emotional intelligence are not
critically important to leadership


4.

D) No, because a self-awareness and social and emotional intelligence indicates
dishonesty in a person

Why do you think that most people encounter more bad leaders in their
lives than good ones?
1.

A) People remember only the bad experiences, not the good ones.

2.

B) Leaders have no sense of right and wrong.

3.

C) Leaders fail to consciously develop their leadership skills.

4.

D) Professional management schools fail to pay any attention to ethics and
morality.

What kind of suggestions might Shanika make to help people be receptive

to the emotions of others?
1.

A) Listen only to what people say, not what they do.

2.

B) Read in between the lines of what people say.

3.

C) Pay attention to body language, facial expressions, and how people are
arranged in the room.

4.

D) Ask people how they are feeling and give each response a numerical value
from 1 to 10.

Fred Fiedler's contingency scheme states that since leaders could not
________, the only way to be successful was to ________.
1.

A) maintain a constant leadership style; place the leader in a variety of different
situations

2.

B) change their leadership style; place the leader in a favorable situation

3.

C) maintain a constant leadership style; make the followers change their style

4.

D) change their leadership style; make the followers change their style


A student in the group claims that his social and emotional intelligence is
high, but he is not very good at controlling his own emotions. What
should Shanika say?
1.

A) He is correct to think his social and emotional intelligence is high because
social and emotional intelligence has nothing to do with one's own emotions.

2.

B) He shouldn't worry about his deficiency because social and emotional
intelligence is not very important in leadership.

3.

C) He is mistaken to think his social and emotional intelligence is high because
self management, or controlling one's own emotions, is a key part of social and
emotional intelligence.

4.

D) He shouldn't worry because self-control is not a very important part of social
and emotional intelligence.

Transactional leaders try to ________.
1.

A) inspire rather than reward employees

2.

B) provide a vision for employees to strive for

3.

C) trade rewards for a job well-done

4.

D) convince employees that they don't need to be rewarded

According to the Stanford Graduate School's Business Advisory Council,
________ is by far the most important characteristic that a leader can
have.
1.

A) self-awareness

2.

B) honesty

3.

C) humility

4.

D) energy

One of Dawson's clients, Mr. Vasquez, has told the company that he will
pay for a golf vacation in Florida if they can solve his current cash flow
problem. What kind of power is Mr. Vasquez using?
1.

A) reward power


2.

B) referent power

3.

C) coercive power

4.

D) legitimate power

The dealer where Daniel brought his car makes some of its workers work

overtime hours without any compensation. Which code of ethics did the
dealer violate in this situation?
1.

A) a societal code of ethics

2.

B) a professional code of ethics

3.

C) a personal code of ethics

4.

D) an organizational code of ethics

Which statement best describes contingency approaches to leadership?
1.

A) A leader must have certain leadership characteristics.

2.

B) A leader cannot change his or her leadership style.

3.

C) Different situations require different leadership styles.

4.

D) A leader can change his or her leadership style.

How should Shanika respond?
1.

A) Tell him that he may not ever be a good leader, but that he can become an
effective manager

2.

B) Tell him that leadership skills can and should be learned.

3.

C) Tell him that leadership is not a necessary characteristic of a manager.

4.

D) Tell him that he should readjust his goals and resign himself to the fact that he
will never be a great success.


At the dealer, the maintenance technician saw that Daniel qualified for a
free oil change and car wash, but decided not to tell him about it. There is
no law requiring the technician to inform Daniel of this service, but the
company prides itself on "looking out for its customers." Which code of
ethics did the technician violate in this situation?

1.

A) The technician did not violate a code of ethics.

2.

B) a personal code of ethics

3.

C) an organizational code of ethics

4.

D) a societal code of ethics

Cynthia Wong is an analyst for the company. The company uses her data
to make all of its business predictions. Cynthia is asking for a special 12week working vacation. What kind of power is she using?
1.

A) soft power

2.

B) reward power

3.

C) coercive power

4.

D) expert power

What was the biggest problem with Fred Fiedler's Contingency Theory?
1.

A) Fiedler suggested that the situation determines which leadership style works
best.

2.

B) Fiedler suggested that leadership styles were permanent, so a leader could not
change style depending on the situation.

3.

C) Fiedler suggested that leadership styles were not permanent, so a leader would
not have a consistent style in any given situation.

4.

D) Fiedler suggested that employees' readiness determines which leadership style
works best.

Which of the following involves the least clear-cut case of rationalizing
unethical behavior?
1.

A) failing to report a crime because you don't want to get involved

2.

B) failing to report a crime because you are too busy

3.

C) failing to report a crime because you could implicate people you know

4.

D) failing to report a crime because you fear retaliation from the perpetrator

The dealer ends up overcharging Daniel. Daniel goes to a lawyer who
takes the case, not telling Daniel that she is also on retainer for the same
dealer. Which code of ethics did the lawyer violate in this situation?
1.

A) an organizational code of ethics

2.

B) a personal code of ethics

3.

C) a professional code of ethics

4.

D) a societal code of ethics

For a leader at a highly creative and innovative company, would the ability
to get workers motivated about their work be considered a threshold or a
differentiating competency?
1.

A) a differentiating competency, because only the best leaders have the ability to
get workers motivated about their work

2.

B) a differentiating competency, because getting workers to be motivated about
their work is a requirement at a company that is creative and innovative

3.

C) a threshold competency, because getting workers to be motivated about their
work is a requirement at a company that is creative and innovative

4.

D) a threshold competency, because only the best leaders have the ability to get
workers motivated about their work

Which of the following statements about trait theories of leadership is
most accurate?
1.

A) All trait theories of leadership have been shown to be flawed and worthless.

2.

B) All trait theories of leadership have been shown to be superior to other
leadership theories.

3.

C) Though trait theories of leadership are flawed, some traits, like self-awareness,
can accurately predict who the best leaders are.


4.

D) Though trait theories of leadership are flawed, some traits, like extroversion
and intelligence, can accurately predict who the best leaders are.

Which code of ethics did Daniel violate in this situation?
1.

A) Daniel's professional code of ethics

2.

B) Daniel's personal code of ethics

3.

C) Daniel did not violate a code of ethics.

4.

D) a societal code of ethics

Several supervisors have told workers that if they don't increase their
production, they will lose their Christmas bonuses. What kind of power
are the supervisors attempting to use?
1.

A) referent power

2.

B) coercive power

3.

C) impact power

4.

D) expert power

Transformational leaders usually have this above all other traits.
1.

A) energy

2.

B) drive

3.

C) intelligence

4.

D) charisma

The president of a university offers her school's basketball coach the
following deal: If he qualifies for the NCAA tournament, he will receive a
three-year contract extension. If he fails to make the tournament, he will
be fired. What kinds of power is the president exercising?
1.

A) legitimate power, expert power, and referent power

2.

B) legitimate power, expert power, and coercive power

3.

C) legitimate power, reward power, and coercive power


4.

D) expert power, reward power, and coercive power

Which of these statements most accurately characterizes the trait called
"women's intuition."
1.

A) "Women's intuition," if it exists, is probably an indication that women are more
logical than men.

2.

B) "Women's intuition," if it exists, is probably an indication that women are less
logical than men.

3.

C) "Women's intuition," if it exists, is probably an indication that women are more
emotional than men.

4.

D) "Women's intuition," if it exists, is probably an indication that women are better
at reading body language than men.

Bonnie Dawson, who originally founded the company, has asked
employees to forego their raises for the upcoming year, due to a downturn
in profits. Bonnie is beloved by just about everyone in the company. What
kind of power is she attempting to use?
1.

A) coercive power

2.

B) legitimate power

3.

C) referent power

4.

D) inherent power

Why does trying to conduct business as an instrumental exchange
ultimately fail for most leaders?
1.

A) Workers never fail to continually up the price of the reward they demand,
eventually breaking down the system.

2.

B) Workers have an emotional connection with their work that demands more than
material reward.

3.

C) Human nature says that sooner or later one party or the other in an exchange
will stop dealing in good faith.

4.

D) Workers are never motivated by rewards. They want stability and peace of
mind.


HR supports ethical behavior within organizations by ________.
1.

A) creating and enforcing a strict ethical code

2.

B) exposing employees to simulated ethical dilemmas that they might face

3.

C) providing a role model for other employees

4.

D) refusing to provide compensation to employees for unethical practices

True - False Questions
The statement, Leaders are born, not made, is more true today than ever.
1.

True

2.

False

The secret to responsible management and leadership is for leaders to be
ethical.
1.

True

2.

False

The Whistleblower Protection Act of 1989 protects whistleblowers from
employer retaliation.
1.

True

2.

False

According to well-known leader Lawton Fitt, change within an
organization is something that is ubiquitous and should never come as a
surprise.
1.

True

2.

False

A competency is an ability that is directly linked to job performance.
1.

True


2.

False

Legitimate power is the ability to influence others through fear or
punishment.
1.

True

2.

False

In the Situational Theory, managers match their managing style to how
ready and able their workers are.
1.

True

2.

False

Difficult ethical situations often define a company's reputation.
1.

True

2.

False

People tend to remember the bad leaders they have known rather than the
good ones.
1.

True

2.

False

Limbic resonance is a term that refers to the fact that emotions are
contagious.
1.

True

2.

False

In the Leadership Grid, a 1,9 managing style is called Country Club
management because it caters to people's needs at the expense of
efficiency.
1.

True

2.

False


Emotions actually travel from one person to another in the form of an
electrical potential.
1.

True

2.

False

Honesty is a terminal value.
1.

True

2.

False

A transactional leader uses his or her vision to inspire employees.
1.

True

2.

False

In the Iceberg Model, skills and knowledge are abilities that are hidden
beneath the surface of an individual.
1.

True

2.

False

Managers who subscribe to the Theory X view of people are more likely to
empower employees than those who believe in Theory Y.
1.

True

2.

False

An ethical dilemma is a situation in which it is not clear what the "right
thing to do" is.
1.

True

2.

False

When it comes to success in business, basic intelligence is more
important than competency.
1.

True


2.

False

Fiedler's Contingency Theory states that leaders must change style
according to the situation.
1.

True

2.

False

Katherine Graham was one of the reporters who broke the Watergate story
that brought down President Nixon.
1.

True

2.

False

Free Text Questions
In what kind of organization do you think a Path-Goal style of leadership
would work best? Explain.
Answer Given

A Path-Goal style of leadership has the leader spend time removing obstacles and
clearing the path for employees to reach their goals. To be successful in this kind
of practice, the employees would need to be highly independent, motivated, and
talented. The approach assumes that the employees can do the job as long as
they aren't slowed down or hindered by bureaucratic/ organizational concerns. A
company like an engineering firm, with highly educated, autonomous workers,
would be likely to work best with this approach.

Your supervisor tells you to destroy all e-mails involved in a project
because it could cause trouble for him and the organization. What would

you do?
Answer Given

Sample response: Destroying the e-mails would violate my personal code of
ethics. However, I would fear losing my job if I did not comply with my supervisor's
request. So before destroying the e-mails, I would go to a higher-up in the
organization and ask what my options are. I would hope that this person would
take over from that point on.


Does Google's Code of Conduct, "Don't be evil," just a joke or does it have
serious implications? In your view, does the company live up to its
slogan?
Answer Given

Sample response: I think the slogan does have serious implications. From the
very beginning, Google refused to do such things as put banner ads on its home
web page, or sell search rankings to the highest bidder. In doing so, Google
earned a loyal following who trusted their searches to be unbiased and their ads to
be unobtrusive. Lately, Google has been involved in some moral dilemmas. For
example, in China the company initially allowed the government to apply political
biases and other types of filters to its searches. Google rationalized these moves
by saying it was better to have a limited search ability in China than no search at
all. However, later events caused Google to re-think its China operations, and
reassess itself with respect to "not doing evil."

As a rookie manager in a video game company, it is your job to give a
performance review for an employee who has not been doing a good job.
You decide to bring a senior manager who has been a mentor to many
employees at the company and is widely respected in the organization to

the review. Is your behavior ethical? Is it likely to be effective? Explain.
Answer Given

Sample response: Yes, my behavior is both ethical and likely to succeed. An
employee is much more likely to accept and believe negative feedback if the
feedback comes with the support of a highly respected member of the
organization. The move is also ethical because it does not violate the rights or the
worker and it is designed to make the feedback session more productive.

A whistle-blower in an organization gives confidential records to the
government to reveal serious crimes. Disclosing these records is a
serious breach of the organization's code of ethics. Should the whistleblower lose her job?
Answer Given

Sample response: No, the whistle-blower should not lose her job. Though she
violated company policy and ethics, she did so for a greater cause. Therefore, if
the allegations prove to be true she should be treated as a hero because she
rooted out corruption and saved the organization from even more serious
consequences, had the corrupt practices been allowed to continue.


How self-aware of a person are you? What might you do to become more
self-aware?
Answer Given

Sample response: I am fairly self-aware, but I would like to improve my selfawareness. To do this, I can start out by asking myself questions such as, What
am I feeling, and how are these feelings affecting my thoughts and actions? From
there, I can go on to adopting, in general, a more reflective way of operating. After
a meeting, for example, I might ask myself, How did I behave in that meeting?
What effects did my behavior have on others? Is it possible that someone in the

room was upset and I didn't notice it? Questions like these can help me become
more self-aware and a better leader.

What does Jim Hightower's statement, "even a dead fish can go with the
flow" mean to you?
Answer Given

Sample response: Hightower was trying to point out the fact that conformity is in a
sense, a form of not being alive. People who conform and go along with a bad
situation are failing to be fully alive. They are less than alive because they don't
have the courage to speak out about a wrong or an injustice.

Why are transformational leaders more likely to be successful in today's
business climate than transactional leaders?
Answer Given

Transactional leaders rely on rewards to keep employees motivated. Rewards,
however, can only go so far. At a successful organization, what truly motivates
people is being passionate about what they do, not what they receive in exchange
for doing what they do. That is why transformational leaders do best in that kind of
situation. They can provide a vision that makes employees want to follow.
Employees of a transformational leader don't need to be "bribed" with
compensation; they work hard because they believe in their leader and their
leader's cause.

Are scandals like the one carried out by Bernard Madoff a failure of
leadership or a failure of ethics? Explain.
Answer Given

Madoff in many ways was a superb leader. He was able to convince people that
he was talented and worth following. He was also able to carry out his scheme for
many years without being detected. Rather than a leadership problem, Madoff's
flaw was a failure of ethics. He completely failed to realize that his scheme would
only end up hurting people and causing him to be punished. In the end, Madoff
failed, or refused, to recognize right from wrong.

Why does Lawton Fitt insist that people may take the first hill with you,
but will not follow to take subsequent hills unless you make an emotional
connection with them?
Answer Given

Lawton Fitt makes the point that people's work makes up a large and important
part of their lives. Therefore, they are (usually) emotionally connected to their
work. Leaders who exploit this emotional connection will succeed at first.
However, if the workers sense that their leader doesn't really care about them in a
deep sense, they will respond by failing to give back in a deep sense. In other
words, they may follow up one tough hill but not others once they see that they do
not share a true bond with their leader.