140 test bank for management a practical introduction 5th edition kinicki

Test Bank for Management A
Practical Introduction 5th Edition
Kinicki
Multiple Choice Questions - Page 1
(p. 44) Which of the following is one of the phases in the development of
the behavioral viewpoint?
1.

A. Human resource management

2.

B. Operations management

3.

C. Operations research

4.

D. Human relations movement

5.

E. Administrative management

(p. 42) __________ was concerned with managing the total organization
and was studied by Fayol and Weber.
1.

A. Administrative management

2.

B. Operations management

3.

C. Management science

4.

D. Scientific management

5.

E. Contemporary management

(p. 43) The most significant flaw in the classical viewpoints is that it
1.

A. overemphasizes mathematical techniques.

2.

B. is impractical in the workplace.

3.

C. does not address productivity.

4.

D. discounts the importance of human needs.


5.

E. does not account for irrational behavior.

(p. 43) McDonald's ability to deliver food quickly and inexpensively has its
roots in which management theory?
1.

A. Management science viewpoint

2.

B. Behavioral viewpoint

3.

C. Mathematical viewpoint

4.

D. Systems viewpoint

5.

E. Classical viewpoint

(p. 43) The essence of the classical viewpoints is that
1.

A. resources are limited.

2.

B. people are self-interested.

3.

C. people will take on responsibility if it is offered to them.

4.

D. workers behave how you expect them to.

5.

E. a rational approach can be used to boost productivity.

(p. 42) Which of the following was a positive feature of bureaucracy,
according to Max Weber?
1.

A. Generalists in the workplace

2.

B. A flat organization with little hierarchy of authority

3.

C. Hiring and promotion based on social status

4.

D. Clear division of labor

5.

E. Flexible rules and procedures

(p. 46) Who proposed the hierarchy of human needs as a theory of
motivation?
1.

A. McGregor

2.

B. Weber


3.

C. Munsterberg

4.

D. Maslow

5.

E. Mayo

(p. 37) "True is better than new" is one of the truths of
1.

A. scientific management.

2.

B. the human relations movement.

3.

C. operations management.

4.

D. evidence-based management.

5.

E. management science.

(p. 48) ______ focuses on using mathematics to aid in problem solving
and decision making.

1.

A. Management science

2.

B. Behavioral science

3.

C. TQM

4.

D. Scientific management

5.

E. Administrative management

(p. 39) The contemporary perspective includes which of the following
viewpoints?
1.

A. Behavioral

2.

B. Quantitative

3.

C. Contingency

4.

D. Classical

5.

E. Rational


(p. 44) Which of the following viewpoints emphasized the importance of
understanding human actions and of motivating employees toward
achievement?
1.

A. Qualitative viewpoint

2.

B. Behavioral viewpoint

3.

C. Classical viewpoint

4.

D. Contingency viewpoint

5.

E. Management science viewpoint

(p. 44) Who was known as "the father of industrial psychology"?
1.

A. Frederick Taylor

2.

B. Mary Parker Follett

3.

C. Max Weber

4.

D. Elton Mayo

5.

E. Hugo Munsterberg

(p. 41) Abby runs a house-cleaning service and has noticed that some of
her staff are much more efficient than others and can clean a house in
about half the average time. She would like to reward these workers with a

higher wage by implementing what would be known by Taylor as a(n)
1.

A. sliding scale system.

2.

B. incentivized wage system.

3.

C. differential rate system.

4.

D. productivity wage system.

5.

E. merit pay system.

(p. 40) Frank and Lillian Gilbreth identified 17 basic units of _____, each of
which they called a "therblig".
1.

A. time


2.

B. distance

3.

C. energy

4.

D. data

5.

E. motion

(p. 44) Emily runs a consulting business that assists in the hiring process,
using a team of psychologists to help companies to better understand
their specific jobs and the type of employees that are best suited to fill
them. Her business relies on the work of which behavioral theory
pioneer?
1.

A. Hugo Munsterberg

2.

B. Douglas McGregor

3.

C. Mary Parker Follett

4.

D. Frederick Taylor

5.

E. Elton Mayo

(p. 40) Taylor called the tendency for people to deliberately work at less
than full capacity
1.

A. loafing.

2.

B. underachieving.

3.

C. underperforming.

4.

D. therbliging.

5.

E. soldiering.

(p. 40) Fredrick Taylor and the Gilbreths were proponents of which of the
following?
1.

A. Scientific management and administrative management, respectively

2.

B. Scientific management and human relations management, respectively

3.

C. Human relations


4.

D. Management science

5.

E. Scientific management

(p. 47) Which of the following is a discipline that is part of behavioral
science?
1.

A. Sociology

2.

B. Physics

3.

C. Computer science

4.

D. Biology

5.

E. Chemistry

(p. 46) Amanda was a tough manager, and made it a regular practice to
check up on her staff, looking for cheating on timesheets and people
coming back late from lunch. She was not at all surprised to find rulebreakers with regularity, but she may have been falling into what
management trap?
1.

A. Self-fulfilling prophecy

2.

B. Theory Y

3.

C. Soldiering

4.

D. The Hawthorne effect

5.

E. The hierarchy of needs

(p. 39) Which of the following is a good reason for studying theoretical
perspectives of management?
1.

A. Provides an understanding of the competitors' strengths

2.

B. Eliminates the need for in-depth analysis

3.

C. Correctly guides the writing of a mission statement

4.

D. Provides clues to the meaning of your managers' decisions

5.

E. Acts as a encyclopedia of solutions


(p. 40) ______ emphasized the scientific study of work methods to
improve productivity of individual workers.
1.

A. Scientific management

2.

B. Quantitative science

3.

C. TQM

4.

D. Management science

5.

E. Administrative management

(p. 48) Emilio has developed a mathematical model for the film studio at
which he works. The model will help in determining release dates and the
desirable number of screens for new movies. This model is an application
of
1.

A. scientific management.

2.

B. behavioral science.

3.

C. management science.

4.

D. contingency management.

5.

E. administrative management.

(p. 46) Which research, though flawed, drew attention to the idea that
managers using good human relations could improve worker
productivity?
1.

A. Maslow's hierarchy of human needs.

2.

B. Operations research.

3.

C. Theory Y.

4.

D. Fayol's administrative management.

5.

E. The Hawthorne studies.


(p. 45) The idea that the work process should be under the control of
workers with the relevant knowledge, rather than of managers, who
should act as facilitators, was developed by
1.

A. Lillian Gilbreth.

2.

B. Mary Parker Follet.

3.

C. Max Weber.

4.

D. Hugo Munsterberg.

5.

E. Elton Mayo.

(p. 48) The tools of ______ are useful for UPS and FedEx in deciding how
many employees and aircraft should be scheduled during the month of
December.
1.

A. scientific management

2.

B. soldiering

3.

C. management science

4.

D. the Hawthorne studies

5.

E. efficiency management

(p. 45) Among the recommendations of Mary Parker Follett was that

1.

A. motion studies should be made of every job.

2.

B. managers should design and control the work process.

3.

C. integration should occur in organizations when conflicts arise.

4.

D. a competitive environment is most conducive to productivity.

5.

E. everyone should understand their roles: managers as order-givers, and
employees as order-takers.


(p. 46) An optimistic view of workers that envisions them as capable of
accepting responsibility and working in a self-directed manner is
representative of
1.

A. hierarchy of accountability.

2.

B. hierarchy of needs.

3.

C. Theory X.

4.

D. Theory Y.

5.

E. self-fulfilling prophecy.

(p. 40-41) Which of the following is NOT a part of Frederick Taylors's work
in scientific management?
1.

A. Elimination of soldiering

2.

B. Motion studies

3.

C. Differential rate system

4.

D. Hierarchy of human needs

5.

E. Raising productivity

(p. 40) Scientific and administrative management are part of the ________
viewpoint.
1.

A. behavioral

2.

B. contingency

3.

C. classical

4.

D. quantitative

5.

E. quality

(p. 48) Applying techniques like statistics and computer simulations to

management is characteristic of the ______ viewpoint.
1.

A. classical


2.

B. behavioral

3.

C. managerial

4.

D. quantitative

5.

E. contingency

(p. 41) Which of the following is NOT one of the principles proposed by
Fredrick Taylor to eliminate soldiering?
1.

A. Give workers the training and incentives to do the task properly

2.

B. Apply rule-of-thumb methods to the study of the task

3.

C. Carefully select workers with the right abilities for the task

4.

D. Study each part of the task scientifically

5.

E. Use scientific principles to plan the work methods

(p. 42) Of the following, which is one of the functions of management
described by Fayol?
1.

A. Accommodating

2.

B. Coordinating

3.

C. Arbitrating

4.

D. Collaborating

5.

E. Tasking

(p. 47) Behavioral science relies on __________ for developing theories
about human behavior that can help managers.
1.

A. rules-of-thumb

2.

B. scientific research

3.

C. intuition

4.

D. simulations

5.

E. trial and error


(p. 47) Behavioral science research suggests that which of the following

doesn't necessarily promote achievement, and actually can make people
hostile?
1.

A. The Hawthorne effect

2.

B. Competition

3.

C. Soldiering

4.

D. Industrial espionage

5.

E. Self-fulfilling prophecies

67 Free Test Bank for Management A Practical
Introduction 5th Edition Kinicki Multiple Choice
Questions - Page 2
(p. 52) A(n) ______________ continually interacts with its environment.
1.

A. networked system

2.

B. relational system

3.

C. active system

4.

D. open system

5.

E. porous system

(p. 57) The comprehensive approach dedicated to continuous quality
improvement, training, and customer satisfaction is known as
1.

A. quality rating.

2.

B. quality assurance.

3.

C. reengineering.

4.

D. quality control.

5.

E. total quality management.


(p. 56) The strategy for minimizing errors by managing each stage of
production is called
1.

A. TQM.

2.

B. six sigma.

3.

C. quality assurance.

4.

D. zero defects.

5.

E. quality control.

(p. 57) Which of the following is NOT a component of TQM?
1.

A. Use accurate standards to identify and eliminate problems.

2.

B. Urge employees to strive for "zero defects".

3.

C. Make continuous improvement a priority.

4.

D. Get every employee involved.

5.

E. Listen to and learn from customers and employees.

(p. 59) None of Javier's siblings went to college and all of them now work
at manual labor, but he went on to a university and became an actuary,
calculating insurance premiums for a Fortune 500 insurance company.
Javier can be described as a ______ worker.
1.

A. knowledge

2.

B. information

3.

C. facts-based

4.

D. data

5.

E. research

(p. 52) A(n) ______________ receives very little feedback from the outside.
1.

A. closed system

2.

B. isolated system


3.

C. neutral system

4.

D. porous system

5.

E. subsystem

(p. 51) Stefan works on the assembly line of a US automobile
manufacturer. He would be considered a(n) ______ of this system.
1.

A. participant

2.

B. feedback mechanism

3.

C. input

4.

D. transformation process

5.

E. output

(p. 59) A(n) __________ is defined as a fluid, highly adaptive organization
whose members, linked by information technology, come together to
collaborate on common tasks.
1.

A. industrial organization

2.

B. technological organization

3.

C. virtual organization

4.

D. boundaryless organization

5.

E. collaborative organization

(p. 59) Attracting, retaining, and developing great employees is a powerful
method to stay ahead of the competition, which demonstrates the
importance of ______ capital.
1.

A. human

2.

B. labor

3.

C. social

4.

D. support

5.

E. financial


(p. 58) Audrey works for a large electronics company as a payroll
manager. She has just attended a software training where she learned new
tools that she thinks will benefit her staff. On the plane home Audrey
began planning how she would train everyone in order to help her
department reach its goals. Audrey's approach is most characteristic of
what type of organization?
1.

A. A bureaucratic organization

2.

B. An operations research organization

3.

C. A systems organization

4.

D. A purposeful organization

5.

E. A learning organization

(p. 59) Which of these is defined as an organization whose members are
geographically apart, usually working with e-mails, collaborative
computing, and other computer connections?
1.

A. Virtual organization

2.

B. Technological organization

3.

C. Global organization

4.

D. Boundaryless organization

5.

E. Telecom organization.

(p. 53) The ________ viewpoint emphasizes that a manager's actions
should vary according to the situation.
1.

A. contingency

2.

B. quality management

3.

C. flexible management

4.

D. systems

5.

E. scenario


(p. 49) ______ focuses on managing the production and delivery of an

organization's products or services more effectively.
1.

A. Operations management

2.

B. Management science

3.

C. Scientific management

4.

D. Operations research

5.

E. Administrative management

(p. 54) Gary Hamel believes that identifying and examining core beliefs
that people have about an organization can be helpful in improving
management
1.

A. rewards.

2.

B. innovation.

3.

C. restructuring.

4.

D. planning.

5.

E. motivation.

(p. 51) Modern Wealth Management has seen a consistent profit in its
business of providing financial advice. The profit would be considered
a(n) _____ of the system.
1.

A. byproduct

2.

B. input

3.

C. transformational process

4.

D. output

5.

E. feedback loop

(p. 58) The term "learning organization" was coined by
1.

A. Shewart.


2.

B. Deming.

3.

C. Juran.

4.

D. Senge.

5.

E. Mayo.

(p. 58) Organizations that actively create, acquire, and transfer knowledge

within themselves and are able to modify their behavior to reflect this new
knowledge are called __________ organizations.
1.

A. Hawthorne

2.

B. information

3.

C. Theory Y

4.

D. TQM

5.

E. learning

(p. 60) Which of the following is most likely to help build a learning
organization?
1.

A. Direct staff to avoid failure at all costs

2.

B. Create chaos to support new-idea generation

3.

C. Restrict training to save expenses and improve the balance sheet

4.

D. Encourage heated debates on every proposed idea

5.

E. Create a psychologically safe environment

(p. 57) Deming proposed that when something goes wrong, chances are
__________ that the system is at fault, and __________ that the individual
worker is at fault.
1.

A. 15%, 85%

2.

B. 35%, 65%

3.

C. 50%, 50%

4.

D. 65%, 35%


5.

E. 85%, 15%.

(p. 60) ______ is the economic or productive potential of strong, trusting,
and cooperative relationships.
1.

A. Human capital

2.

B. Social capital

3.

C. Financial capital

4.

D. Economic capital

5.

E. Knowledge capital.

(p. 60) To create a learning organization, managers must perform three
key functions or roles: build a commitment to learning, work to generate
ideas with impact, and
1.

A. minimize stress with positive talk.

2.

B. be fair to employees.

3.

C. stir conflict before implementing new ideas.

4.

D. work to generalize ideas with impact.

5.

E. work to create chaos to generate new ideas.

(p. 52) Many technology companies are hesitant to involve customers in
the development of their products, since they are trying to protect their
latest products and ideas from competitors' attempts to replicate them.
This typically results in a fairly ______ system.
1.

A. responsive

2.

B. closed

3.

C. distinctive

4.

D. stable

5.

E. intelligent


(p. 53) Over the years, Vivian has a very diverse group of employees;
some were very interested in the financial rewards the company offered
while others really would prefer extra time off or even to be recognized at
the monthly department meetings. Vivian should consider the ______
viewpoint of management in this case.
1.

A. behavioral

2.

B. systems

3.

C. contingency

4.

D. variance management

5.

E. classical

(p. 56) Statistical sampling to locate errors by testing just some of the
items in a particular production run is a ______ technique.
1.

A. quality control

2.

B. continuous improvement

3.

C. reengineering

4.

D. quality assurance

5.

E. total quality management

(p. 55) "Mindfulness" is characterized by which of the following
attributes?
1.

A. Acting from a single perspective

2.

B. Automatic behavior

3.

C. Belief in one right way

4.

D. Active engagement

5.

E. Protecting traditional ideas.


(p. 57) According to Deming, quality stemmed from a steady focus on the
organization's mission and

1.

A. a reduction in production variation.

2.

B. Theory Y management.

3.

C. operations research.

4.

D. the Hawthorne effect.

5.

E. a self-fulfilling prophecy.

(p. 58) A change was underway at Andotek. The company had fallen
behind the competition so new talent had been hired, the training and
development budget had been doubled, and cross-functional teams were
added to improve information flow. It appears that Andotek is attempting
to become a ______ organization.
1.

A. closed system

2.

B. Theory Y

3.

C. contingency

4.

D. learning

5.

E. virtual

(p. 51) Customers lined up for hours to be among the first to purchase the
iPhone 4. The excitement for the product would be considered ______ in
the system.
1.

A. an input

2.

B. feedback

3.

C. an output

4.

D. affirmation

5.

E. a transformative process.


(p. 51) A(n) __________ is a set of interrelated parts operating together to
achieve a common purpose.
1.

A. transformational process

2.

B. environment

3.

C. system

4.

D. output

5.

E. therblig

(p. 51) The ______ viewpoint sees organizations as entities made up of
interrelated parts known as inputs, outputs, transformation processes,
and feedback.
1.

A. classical

2.

B. closed loop

3.

C. contingency

4.

D. quality management

5.

E. systems

(p. 49) Pina works for a large amusement park and is in charge of
scheduling the sizable staff, including ride attendants, food service and
janitorial employees, and character actors, in an effective manner. This
work is typical of
1.

A. operations research.

2.

B. contingency planning.

3.

C. quality management.

4.

D. operations management.

5.

E. qualitative analysis.


(p. 58) Scott works for an organization that describes itself as a "learning
organization." As a manager, which of the following actions is Scott most
likely to take while working for this organization?
1.

A. Scott encourages his employees to work alone and attempt to fix problems
themselves for maximum efficiency.

2.

B. Scott likes to promote from within because those folks know how "it has always

been done."

3.

C. Scott avoids the high costs of training and development since his employees
are already familiar with standard procedures.

4.

D. Scott puts all of his time into running his part of the organization, and feels that
reading trade journals is a big time waster.

5.

E. When Scott needs another employee, he deliberately looks for someone who
will bring something new to the organization.

(p. 53) Which of the following approaches is characteristic of a manager
using the contingency viewpoint?
1.

A. Purchasing new technology to improve efficiency

2.

B. Simplifying the steps of the work process

3.

C. Using motivational techniques to boost worker productivity

4.

D. Assessing the characteristics of particular situation before deciding what to do

5.

E. Performing a motion study

True - False Questions - Page 1
(p. 40) The classical viewpoint emphasized ways to manage work more
independently.
1.

True

2.

False

(p. 40) Frank and Lillian Gilbreth were chief proponents of scientific
management.
1.

True


2.

False

(p. 43) Fast food companies like McDonald's have used job specialization,
and time and motion studies to increase productivity. This reflects the
important contributions of the quantitative viewpoint of management.
1.

True

2.

False

(p. 44) Motivating employees toward achievement is a focus of the
classical viewpoint of management.
1.

True

2.

False

(p. 40) Motion studies were used to assess and improve efficiency as part
of the classical viewpoint.
1.

True

2.

False

(p. 39) Because of radical changes to modern business practice, studying
theoretical perspectives of management unfortunately does not provide a
helpful understanding of the present.
1.

True

2.

False

(p. 40) In general, classical management assumes that people are selfinterested.
1.

True

2.

False

(p. 40) A "therblig", a term coined by Frank Gilbreth, is a unit of motion in
the workplace.
1.

True


2.

False

(p. 39) Cisco Systems, a telecommunication company, switched from a
traditional pyramid hierarchy to "management councils" for decisionmaking in order to add authority and accountability.
1.

True

2.

False

(p. 37) Evidence-based management means translating principles from
promising new theories into organizational practice.
1.

True

2.

False

(p. 37) Proponents of evidence-based management would say there are
few really new ideas.
1.

True

2.

False

(p. 43) Bureaucracy, as conceptualized by Max Weber, was his ideal way
to structure an organization.
1.

True

2.

False

(p. 37) The practice of management is both an art and a science.
1.

True

2.

False

(p. 42) The first person to identify the major functions of management was
Henri Fayol.
1.

True

2.

False


(p. 44) Douglas McGregor was one of the pioneers of early behaviorism.
1.

True

2.

False

(p. 39) Noah is new to management in the music industry, which is
undergoing dramatic change. He should study theoretical perspectives of
management to help him predict some of the probable outcomes of this
change and help him decide on his strategy going forward.
1.

True

2.

False

(p. 44) Hugo Munsterberg suggested that psychologists could contribute
to industry by studying jobs and determining which people are best suited
to specific jobs.
1.

True

2.

False

(p. 43) Max Weber felt that impersonality was a positive attribute of an
organization that would lead to better performance.
1.

True

2.

False

(p. 43) One of the problems with the classical viewpoint is that its
principles cannot be easily grasped by most workers.
1.

True

2.

False

(p. 37) An "attitude of trial" refers in part to a willingness to set aside
belief and conventional wisdom and to act on the facts.
1.

True

2.

False


(p. 39) Studying theoretical perspectives of management can be a source
of new ideas.
1.

True

2.

False

(p. 46) The Hawthorne studies have been criticized for poor design and a
lack of empirical data to support the conclusions, so the findings cannot
be applied to modern management.
1.

True

2.

False

(p. 41) Under the differential rate system proposed by Frederick Taylor,
employees should be paid on the basis of seniority.
1.

True

2.

False

(p. 42) Administrative management is concerned with the jobs of
individuals.
1.

True

2.

False

(p. 38) Peter Drucker was the author of The Practice of Management and
has been described as the creator and inventor of modern management.
1.

True

2.

False

(p. 41) As part of the scientific management viewpoint, Taylor suggested
paying all employees doing the same job the same wage.
1.

True

2.

False