đáp án bài tập luyện thi tiếng anh VB2 đại học Kinh Tế

PART 2: READING PASSAGES
Practice 1
Questions 1-5 refer to the following passage.
I bought a $600 digital camera in May of 2003 at Future Shop in
Kitchener, ON. In December of that same year, while using the
camera, [2C] the screen went totally blank. I went directly to the
store where I bought the camera. They connected it to an outside
power source and determined that the camera wasn’t getting any
power but could not explain why. They then offered to send it to
somewhere in BC for me but would not talk to me about the fact
that the camera was barely 7 months old and that they had never
seen this particular model have this problem. Nor did they offer any
type of compensation by way of a loaner.
[1B] The camera was sent on December 21, 2003. In Feb of
2004 I began calling the store to find out how long it would be,
[3C] I was given a run-around every time. “I’ll call you back”, “I
don’t have that information for you”, etc. I never got any calls
back. I finally spoke to a young man on the last day of March 2004,
who I bothered enough to give me the number of the place they
had sent my camera to. I had been told several times that they
were not allowed to give this number out. I called myself on March
30 and [4D] was told that they had just received my bill of sale
for proof of warranty 6 days before I called. The camera is now
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fixed and on it’s way back to me. [5B] Future Ship is essentially
at fault for me having to wait over 3 months for a camera that
only took 1 week to fix. They will not talk to me about this either.
Questions 6-10 refer to the following passage.
Online shoppers count on free shipping

Expect more promotions this holiday season than ever before
This month, Kristen Roswell is planning to buy most of her
Christmas presents online at her computer. [6D] She says one
thing that really impresses her is: free shipping. “Free shipping
is a huge bonus,” said the 35-year-old mother. “I will always choose
a retailer that has free shipping when buying something.”
According to a study released by Shop.org, an organization of
online retailers, this holiday season 83 percent of online retailers
surveyed plan to provide free shipping promotions. Two years ago,
[7D] only 64 percent of online retailers offered free shipping.
Three-fourths of shoppers surveyed said free shipping offers are
one of the most important factors when they decide where to buy
online. Consumers are expected to spend as much as $32 billion
online this holiday season, up 18 percent from 2005.
“Online retailers see free shipping as a necessary evil during the
holidays,” said Ellen Davis, spokeswoman for Shop.org. “They
know [8B] it motivates customers.” Retailers also justify free
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shipping by imposing conditions for the deals, requiring customers
to meet certain minimums to get the offer. Consequently
[9A] people tend to spend more and make unplanned
purchases to qualify for free shipping. Most free shipping offers
end in mid-December, so people who want to take advantage of the
discounts [10A] need to shop early, she said.
Practice 2
Questions 1-5 refer to the following passage.
McDowell Publishing plans to merge with Harvey Media this
January, a spokesman for McDowell Publishing said. The new

company will be called McDowell and Harvey Media. The decision
comes after both companies experienced their third straight year of
[1A] losses. Both companies have struggled [2D] to compete
with the world’s largest publishing company, [4C] Watson Media
Inc., which accounts for about 75 percent of the market. Since
[3B] Watson Media Inc. was founded by Charles Duvet Jr. in
1999, the company has successfully forced ten other small
publishing companies to declare bankruptcy. According to a
spokesman from Harvey Media, after the merger is completed, the
new company will launch a 3-million-dollar marketing campaign.
[5C] Jackson Polkins, the famous children’s writer, has already
announced he will be leaving Watson Media Inc. to pursue a
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contract with the new company.
Questions 6-10 refer to the following passage.
The Grant Corporation plans to open a new factory by the end of
2008, a company spokesman said. The new factory is scheduled to
be built in Dobson County and [6B] will create approximately
1,000 new jobs for the local community. The mayor of Dobson
County, Frank Ploy, said the new factory will be a positive addition
to the town, and that the town will support all efforts to construct the
factory as planned. The Grant Corporation is the world’s largest
producer of airplane parts, and is renowned for its strict
environmental policies. In 2007, the company received the
prestigious Better Business Award for implementing a new waste
management program that [8C] decreased the amount of
industrial waste it produced by nearly 25 percent. Currently, the
company owns four other factories, and has been very successful

at securing the support of all the communities it affects. Just last
March, the factory in Trenton, New Jersey, [9D] sponsored a
charity event that raised 2 million dollars for a local elementary
school. The residents of Dobson County hope to receive the same
benefits from the new factory. The Grant Corporation plans to build
the new facility on the grounds of the old Milner Factory.
[10C] Milner Automobiles abandoned the factory last year after
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it built a bigger factory in Michelan, a city about thirty five miles
north of Dobson County. According to a company spokesman, the
old factory will be demolished before construction on the new
facility begins.
Practice 3
Questions 1-3 refer to the following passage.
Companies who are looking to establish a new headquarters or
other facilities must consider location very carefully. The match, or
lack of it, between the company’s requirements and the available
human and natural resources in the area can be crucial.
[1C] A company’s future growth and prosperity depends on a
successful match of needs and resources.
Different companies, of course, have different needs. Some are
looking for a [2B] good climate and [2B] sound infrastructure,
like public transportation, schools, and other facilities for their
employees. Others are seeking [2B] affordable office space and
a large workforce. Still others want a low cost of living and access
to cultural or outdoor activities to keep their employees happy. But
the one common denominator must be [3D] a pro-business
attitude in the community. If the citizens do not want commercial

enterprises in their neighborhood, a company should consider
another location.
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Questions 4-7 refer to the following passage.
The Organization of Responsible Executives [6D] was founded
five years ago to provide support and assistance for
[4B] member executives who are looking for better ways to solve
their problems. ORE concentrates on [5A] finding solutions that
are environmentally and socially responsible. “If you need
suggestions on non-polluting alternatives to chemicals, or want to
know the pros and cons of setting up a day care center for your
working parent, then we are the group to call,” says director David
Anderson. “If we don’t have the information on hand, we’ll find it for
you.” It is this kind of responsiveness that has made [7C] ORE the
fastest-growing business organization to come along in years. It
provides a one-source solution for executives who are trying to help
the company without hurting the world.
Questions 8-10 refer to the following passage.
NOTICE:
To make your shopping at Harold’s as easy as possible, you are
invited to use our concierge services at the Concierge desk.
[9B] The Concierge Desk is located on the main level, beside
the Gourmet Food Shop. We [8D] offer a range of shopper
services including public transportation schedules, direct lines to
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taxi services, and package mailing. We also have a complete

database of merchandise in our stores, so that we can direct you to
the store that will best suit your needs. You may visit the Concierge
Desk in person, or you may [10D] call from the direct-line
telephone at any of the lighted directory maps in the mall.
Practice 4
Questions 1-5 refer to the following passage.
Since 1913 [1D] the Federal Reserve System has served as the
central bank for the United States. It consists of twelve District
Reserve Banks and their branch offices, along with several
committees and councils. The most powerful body is the sevenmember Board of Governors in Washington, appointed by the
President and confirmed by the Senate.
The System’s primary function is [2A] to control monetary policy
by influencing the cost and availability of money and credit through
the purchase and sale of government [3B] securities. If the
Federal Reserve [4C] provides too little money, interest rates
tend to be high, borrowing is expensive, business activity slows
down, unemployment goes up, and there is a danger of recession.
[5B] If there is too much money, interest rates decline, and
borrowing can lead to excess demand, pushing up prices and
fueling inflation.
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Questions 6-10 refer to the following passage.
Making the most of the food already in your kitchen
This cooking class focuses on using those food items which seem
to have been in your kitchen forever, and never get eaten. Do you
have a lot of different leftover uncooked pasta in your cupboard?
Consider a mixed pasta salad! Remember that [7A] different
types of pasta need to be cooked separately, but once that is

done they can be mixed together and used with any pasta salad
recipe. Also, [9B] overripe bananas can be used to make
delicious banana bread! Check out the recipe on our website,
www.eatit.com.
Dispose of old materials in your workshop
The old paint cans and other chemicals lying around in your
basement or garage are a fire hazard, and they are also hazardous
to your health. You should [8C] call your local chemical disposal
department to request detailed information about how to dispose
of these items. They may have questions about what ingredients
are inside each container.
And as for the bits of wood left over from that last construction
project? If you have kids, you may want to suggest that they get
creative and build things like birdfeeders and footstools (under your
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careful supervision of course). If the leftovers are really of no use to
you, you should contact your local landfill to see if there are
recycling options available.
Practice 5
Questions 1-5 refer to the following passage.
IMPORTANT NOTICE
All passengers who are nationals of countries other than the United
States or Canada must complete an Immigration Form before
arrival in the U.S. Fill out one for each family member. Do not write
on the back. Write in English in all capital letters. [2B] Keep the
form until your departure from the United States. Use the white
I-94 form if you have a valid U.S. visa. Use the green I-94W form if
you hold a passport from one of the 22 countries participating in the

visa-waiver program and do not have a valid U.S. visa. [3C] Use
the blue I-94T form if you are only making an in-transit stop en
route to another country.
[1D + 4A] All passengers (or one passenger per family) are
required to complete a Customs Declaration Form prior to
arrival. Complete it in English and in capital letters. [5B] Be sure to
sign your name on the back of the form.
Questions 6-10 refer to the following passage.
9


Cokesbury Island Conference
Housing and Accommodations
[6C] The largest structure on the Cokesbury Island is Oceanbreeze
Estate. Built over 120 years ago, Oceanbreeze Estate has a main
lobby, dining area, gift shop, and sleeping quarters, a number of
small cottages and several Victorian type units provide additional
guest rooms and conference center rooms.
Expect your accommodations to be very comfortable but not
modern. Sleeping quarters are equipped with some amenities. The
rooms have showers but no bathtubs. [8B] Meals are served on a
buffet basis. The food is fresh but not fancy.
[7A] Low-sodium and vegetarian meals are available for those
who request them twenty-four hours in advance. Individual dietary
requests for those on dairy-free or wheat-free diets cannot be
accommodated.
Due to limitations of the island’s electrical systems, we
[10C] generate our own electricity on the islands. For this reason,
[9D] guests are asked not to bring appliances with heating
electronics such as heating pads and hairdryers.

Practice 6
Questions 1-5 refer to the following advertisement.
JP Store is proud to announce its new catalogue service, which will
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begin this September. [2A + 3C] Each month all customers with
a JP Gold Card will receive a free catalogue. What's so great
about the JP Catalogue? You don't have to go to our store [1C] to
buy your clothes. You can simply call the customer service hotline
and place your order from the comfort of your own home. Plus,
each month's catalogue will include special discounts on all our
clothing. If you have any questions about this special promotion,
contact us at 1-800-2365-9864. If you are not a cardholder and
would like to become one, then [4D] download an application
from our website, www.jpclothes.com. All customers who apply
online [5B] before August 15th will receive an additional 20
percent off their first order.
Questions 6-10 refer to the following invoice and e-mail.
NanoMac Inc.
Finance Department [10A]
Office # 402
26 Mountain Dr.
Sharonville, SC
Brooks Brothers Marketing
356 Brewster Rd.
Applewood, TN

11

Att'n: Paul O'Reilly
INVOICE FOR:
1 desktop computer $590.75
1 laser jet printer $195.95
2 cartons glossy 8 X 11 inch copy $ 54.25
100 blue Shic pens $103.96 [6B]
GST (Goods and Services Tax) $62.03
TOTAL PAYABLE: $1006.94
Customer Registration No. 878-96854-632
Invoice No. 856
Date of Invoice: July 15, 2007
To be paid within 30 days of invoice date. Should customers fail to
pay within 30 days, a charge of $50 will be added to the account
each month that payment is overdue. Note: NanoMac Inc. is trying
to improve its customer service. Since your company has been a
loyal customer of ours, we invite you to fill out an online survey to
assess our customer service. Fill out the survey at
www.nanomac.com and you can enter to win a $500 coupon.
*If you have any questions about the invoice, please contact our
department by e-mail or phone.

12


To: Michael Shoe <>
From: Paul O'Reilly <>
Subject: Surcharge
Date: September 25, 2007
Hi Michael,

I recently received an invoice for the products we purchased from
your company in July. I noticed that [8D] we were charged an
additional $100 dollars because our payment was two months
overdue. I would like to explain why we failed to make these
payments, and hope that you will reverse the charges immediately.
At the end of July, [9B] our department underwent restructuring
and Brian Davies, our Finance Manager, was asked to leave.
Unfortunately, in the process of changing managers a few files
were misplaced, including the one containing all of our office
supplies invoices. I hope you will accept my request so that
[7C] we continue doing business with your company in the
future.
Sincerely,
Paul O'Reilly
Practice 7
Questions 1-5 refer to the following e-mail and press release.
13


To: Jamie Hotta <>
From: Lilly Mitchell <>
Re: Job Search
Dear Ms. Jamie,
I have heard that you have [1B + 3D] a job opening for a
receptionist in Washington. [2B] I am graduating in September,
and also in the same time my investment bank internship ends. I
am moving in to my parents' house in Washington, and I decided to
find a job there. I would like to receive specific job descriptions.
Can you contact me with suitable information?
I will be visiting Washington next week and want to arrange an

appointment to visit your office. You can e-mail relevant information
to this address or fax me at 365-7121-0347.
Sincerely,
Lilly

Job Announcement
Position: Receptionist
Descriptions:
JH Law Firm is recruiting for an enthusiastic front desk
professional. Qualified applicants will be required to answer multiline phones, greet clients, send and receive fax transmissions,
process outgoing and incoming mail, filing and other general
14


office/administrative duties as assigned. Applicants will be required
to have excellent telephone etiquette, be professional in
appearance and work well under pressure. Punctuality and
dependability are a must. Law Firm experience is a plus. Must be
familiar with MS Word, Outlook and Excel. Great opportunity to
learn and grow for someone who is willing to work hard. Salary
DOE with excellent benefits. Please submit resume and salary
expectations to
Jamie Hotta Law Firm
250 S. 3rd Street, Suite 107
Washington, DC
20009 (202) 344-0000
Questions 6-10 refer to the following interview.
Jerry Walker has been the head coach for the Chicago Islanders
for the last eight years. On August 23, 2007, Mr. Walker will be
inducted into the prestigious Basketball Hall of Fame. Mr. Walker

agreed to sit down with Sports World to discuss his remarkable
career.
Interviewer: So, what does it take to be a professional coach?
Mr. Walker: Actually, a lot of people ask me that, and I always tell
them the same thing: work, work, and more work. [6A] People are
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always surprised by my answer.
Interviewer: [6A] Most people probably think that your job is
pretty easy, am I right?
Mr. Walker: They see me on TV and get the impression that my life
is glamorous. The reality of being a professional coach, however, is
that you have to be able to multi-task and perform under pressure.
I'm like a business manager and athletic trainer, all in one package.
I develop training programs for my athletes, investigate other
teams' training habits, [7D] hire staff, fire staff, schedule practice
sessions, consult with injured players, and negotiate contracts
with new players.
Interviewer: That does sound like a lot of work for one man. What
does your wife think of your career?
Mr. Walker: Well, [8C] she wants me to teach in a university like
AS she does rather than work as a coach. She worries about my
health and doesn't like the fact that we can't spend much time
together. [9B] I just love to see athletes excel, and to know that
I had something to do with their success. That's what I want the
most.
Interviewer: What would you change about your job, if you could?
Mr. Walker: [10A] I wish I had more time to coach amateur
players, like high school and college athletes. I think it's important

to develop the skills of up-and-coming athletes, not just ones who
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sign a contract with us.
Practice 8
Questions 1-5 refer to the following information.
Time
8:15 -

Day One
[1C] Starting an E-

10:00

Business

Day Two
Internet Technology

(also available online) Choosing an Internet
Designing a

Provider

Functional Website

Understanding Search

Mastering E-

Engines

10:30

commerce
Online Advertising

Outsourcing Online

-12:00

(also available online) The Advantages of Hiring
Writing Sales Copy for Freelancers
the Web

How to Find a Freelancer

Marketing your
Product Online
12:00 – Lunch
1:15
1:15 -

Keeping Track of

[2B] Shipping Products

2:45

Finances

(also available online)

Basic Rules of

How to Create a Simple

Accounting

Online Order Form

Important Tax Laws

How to Minimize Shipping
17


Problems
2:45 -

Coffee Break

3:15
3:15 –

[1C] Advice from

Conclusion

4:45

Successful E-

This portion of the seminar

business Owners

has not been determined.

Mark Henrich,

Contact Brent Sprites, Event

President of IP Media

Coordinator, for more

Online

information.

Linda Orlick, cofounder of Intelligent
Designs, an online
web design company
[3A] George Tulane,
author of "E-Business
and You"
Questions 6-10 refer to the following itinerary and note.
Small Business Association Conference – Thursday, August

18th
Seminar – Itinerary
7:30 A.m.

Registration Opens

8:00 A.m. - 8:20 A.m. Opening Ceremony
8:20 A.m. -10:20 A.m. Session I
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"Seven Irrefutable Rules of Small Business Growth," Part I, with
Michael Bornstein
10:30 A.m. -11 50 A.m. Session II
1. "Creating a Winning Culture of Innovation" with Bill Ripley
2. "21st Century E-marketing,” with Richard Grant
Noon

Luncheon

1:00 p.m. - 6:00 p.m. Workshops held in Marchand Hall
6:00 p.m. - 7:00 p.m. Break
7:00 p.m. - 10:00 p.m. Awards Dinner & Reception
To:
From:
Date: Wednesday, August 17th
Re: IMPORTANT SCHEDULE CHANGES
Mike just called from the airport in Toronto, and it looks like he's
going to be arriving late. There was some mix-up with his flight, I
guess. Apparently, he told his secretary that [8A] he was

expecting to be leaving tonight, but for some strange reason
she booked the flight for tomorrow morning. That means that
he won't be able to be here for his presentation. Anyway, he
sounded really worried about it, and I didn't really know what else
to do, so I said we'd rearrange the schedule. He won't be here until
19


11 o'clock at the earliest, so I'll have to put you and Richard first in
Session I. I know you were only scheduled to speak for about 30
minutes, but I'd really appreciate it if you could stretch your
presentation out a bit – maybe have a question-and-answer
session or something. You need to fill about an hour. I know it's last
minute, but these things happen. Whenever he gets in, we can start
his session, and it won't be too bad. I figure, at worst, we'll be
running about half an hour late. Oh, and [10C] could you please
let everyone know about the changes when you give your
presentation tomorrow morning?
Thanks a lot for understanding.
See you tomorrow,
James Ransom
Practice 9
Questions 1-5 refer to the following poll and analysis.
We are working to [1D] improve the overall working dynamics
within our company, in particular employees' attitudes towards
the relationships with senior management, a primary factor
influencing the core human relations in the workplace. Please read
below, and circle one answer only.
1. Please describe your working relationship style with your direct
senior manager.

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A) Casual
B) Very casual
C) Formal
D) Very formal
[2B] 2. How often do you meet with your senior manager to
discuss your progress and projects in general?
A) Once a week
B) Once a month
C) Once a year
D) Never
3. How do you address your senior manager in correspondence?
A) By first name
B) By last name
C) By full title
D) Flexible - depends on topic
4. How would you prefer that your senior manager view you?
A) As an employee
B) As a colleague
C) As a friend
D) As a trainee
5. How satisfied are you with your relationship with your senior
manager?
A) Very satisfied
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B) Satisfied

C) Somewhat satisfied
D) Not satisfied
Results
1. A) Casual 53%
B) Very casual 7%
C) Formal 26%
D) Very formal 14%
2. A) Once a week 48%
B) Once a month 25%
C) Once a year 19%
D) Never 8%
3. A) By first name 45%
B) By last name 30%
C) By full title 10%
D) Flexible- depends on topic 15%
4. A) As an employee 23%
[3C] B) As a colleague 47%
C) As a friend 25%
D) As a trainee 5%
5. A) Very satisfied 63%
B) Satisfied 28%
C) Somewhat satisfied 7%
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D) Not satisfied 2%
Analysis
After reviewing the study results, [4A] we conclude that a large
number of staff relationships with their senior managers are
increasingly casual, which corresponds to the nationwide

trends of effective workforce relationships. Interaction and
communication with management is therefore more frequent
and natural. [5C] Correspondence and other written
communication are also more friendly and casual, with almost half
of respondents feeling comfortable using a first name basis only.
Employees want and enjoy a co-working relationship view with their
senior managers, preferring to be viewed as a colleague. With a
staggering 63% "very satisfied" with their relationships and another
28% "satisfied", the present relations in our company 's staff with
management seem to indicate a surprisingly content team of
people.
Of course, we will recommend making effort to increase the overall
satisfaction in all relationships for everyone.

Questions 6-10 refer to the following letter and e-mail.
Tony Warner
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Warner Associates Inc. 175 Ninth Avenue New York 10075
Dear Mr. Warner,
At the beginning of this month, I signed a contract with your
company for an office renovation project. Soon after the crew
started work, [6B] there were many signs that warned me of bad
things to come. I realize now that I should have taken those
signs seriously and put a stop to the project to minimize the
damage that it has since caused.
In summary, the entire project has been a huge catastrophe. Firstly,
the crew showed little professionalism by [7D] [a] being late in
meeting their starting times on a daily basis and [b] took long

breaks during crucial stages, which caused extra work for everyone
else. As well, certain areas requiring supervision were left
unattended for long periods of time, and considerable [c] garbage
was left in areas that were not designated for waste removal.
These issues have caused much stress to our employees and
reduced the productivity of our office over these weeks. Our staff
has expressed their discomfort, their feelings of being unsafe and
have wasted precious time cleaning up after your company's crew
instead of doing their regular work.
Mr. Warner, I have left many messages about this on your voicemail but have not heard back. I am astonished and extremely
disappointed at the performance and quality of the work being done
24


and the lack of responsiveness from your company to my calls.
This letter serves to confirm the immediate end to your company's
contract with us. Your crew will no longer be allowed on our
premises, and please do not expect payment for any work
completed to date!
David Martin
Panorama Systems, General Manager


To:
From:
Subject: Service termination
Dear Mr. Martin,
My sincerest apologies for the service issues your company has
endured, I have been out of the office on a family emergency and
have been unable to retrieve my messages in the few days.

I have just returned and have listened to your messages and read
your letter.
There is no excuse for the lack of professionalism and poor
performance shown by the crew from our organization. The
assigned crew was a new team subcontracted from a source that I
25