tu chon 11-2

Preparing : 04. 03. 2009
Period : TC 19
Writing: A formal letter OF satisfaction or
dissatisfaction
I. Aims
By the end of the lesson, the students will be able to write a formal letter of satisfaction or dis
satisfaction.
II. Lexical items
- Words to express satisfaction or dis satisfaction.
III. Language items
- Present simple
IV. Teaching aids : textbooks, pictures,…
V. Procedure
Teacher’s Activities Students’ Activities
1. Class organization (1 min)
- Greeting
- Checking ss’ attendance
2. The new lesson
a. Exercise 1
T instructs ss to study the cues.
T asks if there are any the questions or choices that sts can't
understand. If there are, T explains.
Ss listen to the teacher, and
follow the instructions.
T asks ss to do the tasks in pairs in 10 minutes. Ss do the tasks in pairs in 10
minutes.
T walks around to provide help.
T calls on ss to give their answers. Ss answer.
T gets other ss’ feedback. Ss make comments.
T gives the final feedback and correct the answers if necessary.
* Suggested answers: 4- 6 – 3 – 5 – 2 -1

Ss listen and correct themselves.
T asks ss to write the complete letter in their notebooks in 7
minutes.
Ss write the complete letter.
b. Exercise 2
- T asks sts to read the requirement carefully.
- T asks if there are any the cues that sts can't understand. If there
are, T explains.
- I am writing to complain about….
- I am writing to express my disatisfaction with/at……
- firstly, secondly,…finally.
- furthermore, in addition, what’s more
- tis caused me to….
- I exppect a full refund/ better service from….
- Sts read the requirement.
- Please replace the goos as soon as possible.

- T asks sts to work individually to write a letter of complaint to
a manager about that unsatisfactory service.
- T goes round to check.
- T calls on some sts to give out their writings.
- T gives feedback from the rest.
- T gives final answers.
3. homework
- Rewrite the writing in Exercise 2.
- Sts write their letter
individually.
- Some sts give out their writing.
- Sts give corrective feedback.
- Sts copy the correct answers in

their notebooks.
* Handout:
Exercise 1: Unit 9 – D. Writing – SBT/62
Exercise 2:
You are not satisfied with aservice of a business or an oganization. Write a letter of
complaint to the manager about that unsaticfactory.
CUES:
- I am writing to complain about….
- I am writing to express my disatisfaction with/at……
- firstly, secondly,…finally.
- furthermore, in addition, what’s more
- tis caused me to….
- I exppect a full refund/ better service from….
- Please replace the goos as soon as possible. /
VI. Self-evaluation
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