Recommendations to improve the freight forwarding services for LCL cargoes at dong tai global logistics and trading co ,LTD

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MINISTRY OF TRANSPORTATION

MINISTRY OF EDUCATION & TRAINING

VIETNAM MARITIME UNIVERSITY

STUDENT NAME:NGUYEN CONG TUAN MINH

DISSERTATION
GLOBAL STUDIES AND MARITIME AFFAIRS

RECOMMENDATIONS TO IMPROVE THE FREIGHT
FORWARDING SERVICES FOR LCL CARGOES AT DONG TAI
LOGISTICS AND TRADING CO., LTD

HAI PHONG – 2015


MINISTRY OF TRANSPORTATION

MINISTRY OF EDUCATION & TRAINING

VIETNAM MARITIME UNIVERSITY

STUDENT NAME:NGUYEN CONG TUAN MINH
CLASS:

GMA02

DISSERTATION
GLOBAL STUDIES AND MARITIME AFFAIRS

RECOMMENDATIONS TO IMPROVE THE FREIGHT
FORWARDING SERVICES FOR LCL CARGOES AT DONG TAI
GLOBAL LOGISTICS AND TRADING CO.,LTD

Supervisors:Vu Thi Thu Hang
Division:

Global Studies and Maritime Affairs

Faculty:

Economics

HAI PHONG – 2015


Recommendations to improve freight forwarding services for LCL cargoes at Dong Tai global
logistics and trading co., ltd

PREFACE
Internship is an activity help students have the opportunity to be familiar with
the actual working environment. For students who are studying in the universities, the
knowledge they are learned in class are heavily theoretical, not really close to reality
in which they go to work. Therefore internship is the time that the students can verify
their knowledge into practice from which they can discover the strengths and
weaknesses. So they can know what knowledge they should equip and what skills
required to meet the job demand. In addition, the internship also helps students to

experience the real working environment, creating confidence in the job search, as
well as future work, to help the students think critically and practically when
participate in the labor market. Besides, during the internship, the students will
probably have more relationships, there is a chance which can help you accumulate
more experience in the learning and it also helps a lot for your future work. Be
exposed to a professional working environment, the students will have the opportunity
to experience or to train skills, disciplines and attitude which is the basic background
when you go to work in the future.
Foreseeing the importance of training and high-quality workforce recruitment,
many companies have taken an advantage of cooperation with universities, organized
internship that helpgivingopportunities for students to get familiar to the real working
environment. Vietnam Maritime University has already applied this model every year.
Thanks to the help from the International School of Education, GMA students are
introduced to have internship in companies specializing in maritime, logistics and
warehousing. Therefore they can have the opportunity to apply the knowledge learned
in the university to the real work. This year I was introduced to Dong Tai logistics and
trading co.,ltd- a company specializing in the field of logistics. In this paper, I will
present somerecommendations to improve LCL cargoesfreight forwarding service at
Dong Tai global logistics and trading co., ltd.
I declare that this report is my own work. It has not been submitted before. If
violated, I am solely responsible for and bear the punishments of the Institution and
University.

Student Name and Signature

Nguyen Cong Tuan Minh

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Recommendations to improve freight forwarding services for LCL cargoes at Dong Tai global
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ACKNOWLEGEMENT

Firstly, I would like to express my sincere gratitude to my advisors Vu Le Huy
and Nguyen Thi Thu Hang for the continuous support of my dissertation, for their
patience, motivation, and immense knowledge. Their guidance helped me in all the
time of research and writing of this thesis. I could not have imagined having a better
advisors and mentors for my study...

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TABLE OF CONTENTS
Preface......................................................................................................................... i
Acknowledgement ...................................................................................................... ii
List of abbreviation ..................................................................................................... v
List of tables .............................................................................................................. vi
List of figures ........................................................................................................... vii
INTRODUCTION ................................................................................................... 1
The importance of research ........................................................................................ 1
Research structure ...................................................................................................... 1

Research object........................................................................................................... 2
Research scope ........................................................................................................... 2
Research method ........................................................................................................ 2
CHAPTER 1: LITERATURE REVIEW ................................................................ 3
1.1 Overview about freight forwarding services and freight forwarder........................ 3
1.1.1 Freight forwarding services ................................................................................ 3
1.1.2 Freight forwarder ............................................................................................... 3
1.1.3 The important of freight forwarders ................................................................... 4
1.1.4 Forwarder responsibilities and rights.................................................................. 5
1.1.5 Forwarder liability ............................................................................................. 6
1.2Freight forwarding process for LCL cargoes .......................................................... 7
1.2.1What is LCL cargoes? ......................................................................................... 7
1.2.2Consolidator ....................................................................................................... 8
1.2.3Necessary papers in freightforwarding for LCL cargoes ..................................... 8
1.2.4General process of freight forwarding services for LCL cargoes ......................... 9
1.3 Legal basis framework ........................................................................................ 11
1.4 Factors affecting freight forwarding services for LCL cargoes ............................ 12

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Recommendations to improve freight forwarding services for LCL cargoes at Dong Tai global
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CHAPTER 2EVALUATIONS FOR FREIGHT FORWARDING SERVICES
FOR LCL CARGOES AT DONG TAI GLOBAL LOGISTICS AND TRADING
CO., LTD ................................................................................................................ 14
2.1 Introduction about Dong Tai global logistics and trading co., ltd ........................ 14

2.1.1 History and background ................................................................................... 14
2.1.2 Partners ............................................................................................................ 16
2.1.3 Visions and orientations ................................................................................... 16
2.1.4 Organizational structure ................................................................................... 17
2.1.5 Personnel ......................................................................................................... 19
2.1.6 Facility of Dong Tai global logistics and trading co., ltd .................................. 20
2.1.7 Main services and activities ............................................................................. 21
2.1.8 Company’s business results from 2011 to 2015................................................ 24
2.2 Evaluationsforfreight forwarding services for LCL cargoes in Dong Tai global
logistics and trading co., ltd ...................................................................................... 25
2.2.1The process of freight forwarding services for LCL cargoes at Dong Tai global
logistics and trading co., ltd ...................................................................................... 25
2.2.2Evaluations for freight forwarding services for LCL cargoes at Dong Tai global
logistics and trading co., ltd ...................................................................................... 32
CHAPTER 3: RECOMMENDATIONS TO IMPROVE THE FREIGHT
FORWARDING SERVICES FOR LCL CARGOES AT DONG TAI
LOGISTICS AND TRADING CO., LTD .............................................................. 38
3.1 Some challenges for company ............................................................................. 38
3.2 Goals and directions............................................................................................ 38
3.3Recommendations ............................................................................................... 39
CONCLUSION ....................................................................................................... 44
Reference / Bibliography .......................................................................................... 45
Appendixes ............................................................................................................... 46

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LIST OF ABBREVIATIONS
CFS

Container Freight Station

ICD

Inland Clearance Depot

LCL

Less than container loaded

FCL

Full container loaded

B/L

Bill of lading

D/O

Delivery order

VCCI Vietnam Chamber of Commerce and Industry of Vietnam
FIATA
Federation Internationale des Associations de Transitaires et Assimiles

(International Federation of Freight Forwarders Associations)

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LIST OF TABLES
TABLE 1: Educational level of staff at Dong Tai global logistics and trading co., ltd
from 2010 to 2014 .................................................................................................... 20
TABLE 2: Business results of Dong Tai global logistics and trading co., ltd from
2011-2015 ................................................................................................................ 24
TABLE 3: LCL cargoes freight forwarding services business result (2011-2014) ..... 33
TABLE 4: Number of wrong customs declarations and delay time from them 20112014 ......................................................................................................................... 35

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LIST OF FIGURES
FIGURE 1: Freight forwarding process for import LCL cargoes on theory ............... 10
FIGURE 2: Freight forwarding process for export LCL cargoes on theory ............... 11
FIGURE 3: The organization of company................................................................. 17

FIGURE 4: Revenue and profit of Dong Tai global logistics and trading co., ltd from
2011 to 2015 ............................................................................................................. 24
FIGURE 5: Freight forwarding process for import LCL cargoes at Dong Tai global
logistics and trading co., ltd ...................................................................................... 26
FIGURE 6: Freight forwarding process for export LCL cargoes at Dong Tai global
logistics and trading co., ltd ...................................................................................... 30

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INTRODUCTION
The importance of research
In the process of global integration as well as trade liberations with foreign
countries in all around the world, Ocean Shipping industry has developed not only in
scale but also in quality. Therefore, freight forwarding industry has contributed a
vital role to theincrease in foreign trade by taking advantage of the efficiency
ofmode of transport. It creates essential conditions to make surethat import and
export goods may arrive their destinations on time and helps to deliver goods
appropriately from sellers to buyers. Although this industry is just founded
anddeveloping in Vietnam in a short period of time, it has gradually contributed to
the improvement of national wealthy by supporting import/export promotion and
giving assist to Vietnam’s shipping industry. Realizing the high demand of the
market, Dong Tai global logistics and trading Co., Ltd was founded and operated in
the field ofglobal logistics and transportation services.
Although Dong Tai global logistics and trading limited company offers

freight forwarding services for both FCL and LCL cargoes, it is still a lack of
concentration on the freight forwarding for LCL cargoes. Besides, annually senior
students from universities in Hai Phong, who have an internship at Dong Tai global
logistics and trading co., ltd, often choose the topic related to freight forwarding
services for FCL cargoes or other services for their researches. Realize that
situation, I would like to choose the topic: “Recommendations to improve freight
forwarding services for LCL cargoes at Dong Tai global logistics and trading co.,
ltd for my dissertation.
Research Structures
1. Introduction
2. Chapter 1: Literature review
3. Chapter 2: Evaluations for freight forwarding services for LCL cargoes at
Dong Tai global logistics and trading co., ltd
4. Chapter 3: Recommendations to improves freight forwarding services for
LCL cargoes at Dong Tai global logistics and trading co., ltd
5. Conclusions

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Recommendations to improve freight forwarding services for LCL cargoes at Dong Tai global
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Research Object
Besides giving an introduction about Dong Tai global logistics and trading
co., ltd, the research object of this dissertation is to clarify the LCL cargoes freight
forwarding services, the current status of freight forwarding services for LCL
cargoes by sea at Dong Tai global logistics and trading co., ltd. From these activities

to analyze the strengths and weak points, the challenges and limitations of the
company with LCL cargoes freight forwarding services, and in the last part
suggestions and recommendations to solve will be proposed.
Research Scope
Research Subject: the ocean freight forwarding services for importing and
exporting LCL cargoes at Dong Tai global logistics and trading co., ltd
Research Scope: The ocean freight forwarding services for LCL cargoes at
Dong Tai global logistics and trading co., ltd from 2011 to 2014
Research Method
Analysis: The research’s data is collected by several ways.
 Interviewforwarder staffs of the company
 Compare statistics from the company’s annual results reports
 Observedaily works or some practical cases
By these ways, comments and evaluations about the freight forwarding services
for LCL cargoes of the company can be proposed

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CHAPTER 1: LITERATUAL REVIEW
1.1 Overview about freight forwarding services and freight forwarder
1.1.1 Freight forwarding services
According to the rules of the FIATA form of freight forwarding service, Freight
Forwarding Services means services of any kind relating to the carriage,
consolidation, storage, handling, packing or distribution of the cargoes as well as

ancillary and advisory services in connection therewith, including but not limited to
customs and fiscal matters, declaring the cargoes for official purposes, procuring
insurance of the cargoes and collecting or procuring payment or documents relating
to the goods.
Freight forwarding services was first mentioned in Vietnam Commercial Law 1997.
According to the article 163 of Vietnam Commercial Law 1997, freight forwarding
is commercial practices, under which the forwarders receive the goods from the
sender. After that they organize the transportation, storage, warehousing, do the
paperwork and other services related to the delivery to the recipient under the
mandate of the shipper, the carrier or other forwarders.
To put it briefly, freight forwarding goods is a set of operations and procedures
related to the implementation of transportation to move goods from the shipper
(consignor) to your destination (consignee). Forwarders can make the service either
directly or through an agent and hire the services of other third parties.
1.1.2 Freight forwarder
A freight forwarder, forwarder, or forwarding agent is a person or company that
organizes shipments for individuals or corporations to get goods from the
manufacturer or producer to a market, customer or final point of distribution.
(Random House, Inc, 2012). Forwarders contract with a carrier to transport the
shipments. A forwarder does not transport the goods but presents as an expert in the
logistics network. A forwarder contracts with shipping companies to move all kinds
of goods from raw agricultural products to manufactured goods. Freight can be
booked on a variety of shipping providers, including ships, airplanes, trucks, and
railroads. It is not unusual for a single shipment to move on multiple carrier types.

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And according to FIATA, "forwarder is the person who endeavored to goods
transported under trust contract and act for the benefit of the settler. The forwarder
also responsible for all the services related to forwarder contracts as storage,
warehousing, customs procedures, cargo check”.
Freight forwarding services are dedicated to making the shipping process a lot
easier and quicker for your company. A professional freight forwarder will act as an
intermediary between your company and the transport companies, handling
everything that is related to the shipping process.
The forwarder in some cases can be the shipper (when shippers conduct all
thefreight forwardingwork themselves) or ship owner (ship owners on behalf of
shippers perform freight forwarding services) or any other person have business
related to freight forwarding services.
Some services that forwarder staff often conduct
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Preparetransportation for the shipments

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Organize cargo transportation within the port

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Organize cargo handling

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Consultcustomers about cargoes transportation

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Conduct the sending or receiving goods procedure

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Implement custom clearance services

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Pay the costs, feessuch as insurance, terminal handling charge
(THC), inventory cost…

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Consolidate and pack the cargoes

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Check the validity of the documents related to cargoes
transportation

1.1.3 The importance of freight forwarders
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A freight forwarder will usually be an agent more often than an active carrier. By
this way, a forwarder staff can be considered as third party logistics provider who
works to forward shipments. Freight forwarding positions participate in booking
and preparing space in warehouses, vehicles for shipments such as vessels, trucks...
and this shows the vital role of a forwarder in the relationshipwith their customers.
Nowadays, forwarders play an important role in commercial as well as
transportations. Freight forwarders not only conduct the customs clearance
procedures or contact with the shipping company, but also implement all services of
transportation.
1.1.4 Forwarder responsibilities and rights
The forwarders have toobey these following responsibilities and rights:
- Forwarders have the rights to get paycheck and other income.
Remuneration agreed by the parties and specified in the contract. Remuneration
levels can be determined by the absolute amount or proportion on commodity
prices. Remuneration levels agreed by the parties and depends on the content, the
complexity of the job freight forwarding customers entrust people do freight
forwarding services performed.
Beside remuneration, the logistics services customers can request payment of
reasonable expenses related to the performance of the service if this is agreed by the
parties in the contract.
- Fulfill all obligations under the contract; perform exactly everything in the
contract agreements
This is the most basic obligations of logistics services. The service implementation
must perform the work related to packaged goods, letters and symbols, delivery or
receipt of goods in accordance with the conditions agreed with customers. The
conditions may be recognized in signed contract between the customer service or
customer specific guidelines on the basis of the general provisions of the contract.

Forwarding workers have the right to refuse to comply with these instructions
which is inconsistent with the conditions of contract logistics services, signed with
customers or illegal guides.
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- In the course of performing the contract, if there is good reason for the benefit of
the customer, the other can be done with the customer's instructions, but the
forwarder must immediately notify the customer.
- After signing the contract, if it cannot perform the client's instruction, it must
notify the client to ask for further instructions.
- To fulfill its obligations within a reasonable time if the contract does not agree on
the duration of the obligation to the customer.
1.1.5 Forwarder liability
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Basis of liability

+ The Freight Forwarder’s Duty or Care
The Freight Forwarder is liable if he fails to exercise due diligence and take
reasonable measures in the performance of the Freight Forwarding Services, in
which case he shall compensate the Customer for loss of or damage to the Goods as
well as for direct financial loss resulting from breach of his duty of care.
+ No Liability for Third Parties
The Freight Forwarder is not liable for acts and omissions by third parties, such

as, but not limited to, Carriers, warehousemen, stevedores, port authorities and other
freight forwarders, unless he has failed to exercise due diligence in selecting,
instructing or supervising such third parties.
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The Freight Forwarder’s liability as Carrier

The Freight Forwarder is subject to liability as principal not only when he
actually performs the carriage himself by his own means of transport (performing
Carrier), but also if, by issuing his own transport document or otherwise, he has
made an express or implied undertaking to assume Carrier liability (contracting
Carrier).
However, the Freight Forwarder shall not be deemed liable as Carrier if the
Customer has received a transport document issued by a person other than the
Freight Forwarder and does not within a reasonable time maintain that the Freight
Forwarder is nevertheless liable as Carrier.
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The Freight Forwarder’s liability as principal for other services

With respect to services other than carriage of Goods such as, but not limited to,
storage, handling, packing, or distribution of the Goods, as well as ancillary services

in connection therewith, the Freight Forwarder shall be liable as principal:
1. When such services have been performed by himself using his own facilities or
employees or
2. If he has made an express or implied undertaking to assume liability as principal.
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The basis of the Freight Forwarder’s liability as principal

The Freight Forwarder as principal shall be responsible for the acts and
omissions of third parties he has engaged for the performance of the contract of
carriage or other services in the same manner as if such acts and omissions were his
own and his rights and duties shall be subject to the provisions of the law applicable
to the mode of transport or service concerned, as well as the additional conditions
expressly agreed or, failing express agreement, by the usual conditions for such
mode of transport or services.
1.2 Freight forwarding process for LCL cargoes
1.2.1 What is LCL cargoes?
LCL stands for Less Container Load and LCL cargoes means the cargoes
which is not large enough to be fit in a container after loading. In other words, when
you load a LCL cargo into a container, it still has space left to load others. “If a
shipper does not have enough cargoes to accommodate in a fully loaded container,
they can arrange with a consolidator to book his cargo. This type of shipment is
called LCL shipment. The said consolidator arranges a full container (FCL) with a
main shipping carrier, and consoles the shipments of other shippers. Means the
freight forwarder who books a full container accepts goods from different shippers
and consolidates all such goods in to one container as a Fully Loaded Container –
FCL. The freight forwarder sorts out these goods at destination or at transshipment
points, meant for different consignees at different ports”. (How to export
import.com, 2015)

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1.2.2 Consolidator
Consolidator means a firm or people which groups all the cargoes from
different shipperstogether into one shipment. When the shipment is fit for a
container, it will be arranged, packaged and loaded in to the container.
Consolidator’s job is to find customerswho want to export their LCL cargoes. At
destination port, the consolidator representatives will unload container, break bulk
the shipment intodifferent shipments of different shippers and send them to the
consignee correctly.
In fact, the destination of all LCL shipments in the container are not the
same. Many times, they are just the container transportationin the same route, then
theywill reloaded before moving on. The reloading process usually happen at hub
ports such as Singapore, Hong Kong… At these ports, LCL cargoeswill be sorted
and sent to their final destination
1.2.3 Necessary papers inforwarding LCL cargoes
 Bill of lading
A document issued by a carrier, or its agent, or forwarders, to the shipper as a
contract of carriage of goods. It is also a receipt for cargo accepted for
transportation, and must be presented for taking delivery at the destination.
A bill of lading contains a lot of information such as: consignor's and
consignee's name, names of the ports of departure and destination, name of the
vessel, dates of departure and arrival, itemized list of goods being transported with
number of packages and kind of packaging, marks and numbers on the packages,

weight and/or volume of the cargo, freight rate and amount. It serves as a proof of
ownership of the cargo, and may be issued either in a negotiable or non-negotiable
form. In negotiable form, it is commonly used in letter of credit transactions, and
may be bought, sold, or traded; or used as security for borrowing money. A bill of
lading is required in all claims for compensation for any damage, delay, or loss; and
for the resolution of disputes regarding ownership of the cargo.
Two main types of bill of lading: master bill of lading (issued by shipping lines)
and house bill of lading (issued by the forwarders)
 Commercial invoice
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Document required by Customs to determine true value of the imported
goods, for assessment of duties and taxes. A commercial invoice (in addition to
other information), must identify the buyer and seller, and clearly indicate the date
and terms of sale, quantity, weight and/or volume of the shipment, type of
packaging, complete description of goods, unit value and total value, and insurance,
shipping and other charges (as applicable).
 Delivery order
Delivery order is a document written by a carrier to the port authorities to
release a shipment to the named delivery party on payment of the specified freight
charges (maybe shippers or forwarders).
 Arrival notice
Notice sent by a carrier or agent to the consignee (and to the notify party, if any)
to inform about the arrival of the shipment and number of packages, description of

goods, their weight, and collection charges (if any).
 Cargo manifest
A shipping document used by customs officer reviewing a particular transport
vehicle's intended trip that summarizes all bills of lading that have been issued by
the carrier or its representative for that particular shipment. For example, a cargo
manifest might be used for shipments made by sea, air or land, and will generally
show the shipment's cosigner and consignee, as well as listing product details such
as number, value, origin and destination.
 Packing list
Itemized list of articles usually included in each shipping package, giving the
quantity, description, and weight of the contents. Prepared by the shipper and sent
to the consignee for accurate tallying of the delivered goods. Also called bill of
parcels, packing slip, or unpacking note.
1.2.4 General process of freight forwarding services for LCL cargoes in theory
 Import cargoes

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Receive import- related
documents

Take D/O

Customs declaration

Receive cargoes at port

Deliver cargoes to
customers

Figure 1: Forwarding process for import LCL cargoes on theory

After signing the contract, the company will quickly implement the following
procedures necessary to complete their job duties.
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Sales department will receive import-related document from customer. They
will transfer it to documentary staffs and forwarders.
Forwarder staff will come to the shipping agent to take D/O
Documentary staffs will prepare documents for customs clearance including
customs declaration and conduct inspection if being requested.
After that, forwarder staff will pick up cargoes at port and transport to the
warehouse and hand over to customer after exchanged D/O for delivery note
at warehouse’s office

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

Export cargoes

Prepare documents

Customs declaration

Receive shipment

Load the shipments into
container

Deliver the shipment
onboard

Figure 2: Forwarding process for export LCL cargoes on theory

-

First of all, documentary staffs will prepare documents related to the
shipments such as weight, amount, and name of the shipments…
From those documents, documentary staffs of the company will conduct
customs clearance procedures for the shipment.
After finished customs procedures, forwarder staffs will receive the
shipments from the customers and start loading them into the container
Then forwarder staff will ask port employees to load the container on board
after they are filled up.
1.3 Legal basis framework

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The freight forwarding services for both export and import cargoes must be
based on legal law or regulations in order to ensure the rights and responsibility of
buyers and sellers.
National Laws
Vietnam Maritime Law in 1990
Vietnam Customs Lawin 2010
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Commercial Laws of Vietnam in 2005
Convention 2007 ND-CP about the condition of Logistics business

International Conventions
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Conventions Vienna about international trading in 1980
Conventions Brussels unified the type Bill of Lading

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Conventions of United Nations about sea transportation in 1978

1.4 Factors affecting LCL cargoes freight forwarding services
 Weather conditions
This is the factor that people cannot master and control. LCL forwarding

activities also have some influence from it. If weather conditions are good, then the
procedures will take place smoothly, minimizing risk and costs incurred in the
process of making goods and shipping goods.
However, if the weather conditions are adverse, it will delay transportation,
loading time and the quality of goods, especially for agricultural commodities,
powder, cargoes covered by carton box or package of dangerous goods such as
chemicals, paint… That would cause damage, reduce quality of cargoes and cause
the unnecessary costs.
 Freight rates
Facing an increasing competitive environment nowadays, freight rates are
considered as one of the most important competitive advantages of Logistics
Companies (the forwarding companies). In order to achieve the lowest freight rates,
the company must have a good relationship with the shipping companies to obtain
lower rates and also negotiate to increase the refund for each package or shipment.
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Since then, the contractor can take this to cover freight and charges collected from
the shipper.
 Agent system
Agent system is the key to create competitive position among companies.
The company that connect, collaborate with agents is stronger and widespread. It
can transport goods to remote geographical areas which are far from ports with
competitive rates.
 Human Resources

These are factors that influence the entire operations. It impacts both the
process for collecting and delivery in each different parts such as the document
employees who are in charge of all kinds of documents required for the delivery,
forwarder staffs are responsible for changing orders or collecting shipment...
Besides, human resources also affect considerably work productivity, reputation
with customers (shippers) and contribute to the development of the service quality
In contrast, with a team of non-professional staffs will make the company
lose a lot of opportunities and clients as well as reducing the performance of
companies.
 Information technology
Recently, thanks to the development of advances technology, information
technology helps company save time and cost effective as well as improve quality
of service. Currently the forwarding companies are equipped with professional
management software such as FAST (Freight Assistant System Technology) to
support the process of forwarding goods, statistics, data storage, making the
necessary documents for the export shipments, helping the departments to update,
track information through the system, …

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CHAPTER 2: EVALUATIONS FOR FREIGHT
FORWARDING SERVICES FOR LCL CARGOES AT DONG
TAI GLOBAL LOGISITICS AND TRADING CO., LTD
2.1 Introduction about Dong Tai global logistics and trading co., ltd

2.1.1 History and background
Dong Tai Global Logistics and Trading Co., LTD also referred as the Global Dong
Tai established on December 21, 2009 with
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Business Registration is No. 0201019508 in the Department of Planning and

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Investment of Hai Phong city,
The tax code is 0201019508

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Chartered capital of VND is 1.5 billion initially
General Director isMr. Do Viet Thanh

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Logo of company

Before 2009, the precursor Dong Tai Global was a representative office of
Dongsuero in Haiphong, at the same time set up offices in the city. Ho Chi Minh
City.
In 2009, Dong Tai Global company officially established, and became an
agent of Dongsuero.
In 2009, at established date, the head office of Dong Tai Global was at rooms
202-204, TASACO Building, Km104 + 200 Nguyen BinhKhiem Street, Hai An
District, Hai Phong City.

Nguyen Cong Tuan Minh - GMA02

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Recommendations to improve freight forwarding services for LCL cargoes at Dong Tai global
logistics and trading co., ltd

In 2010, Dong Tai Global became a member of Vietnam Chamber of
Commerce and Industry of Vietnam (VCCI)
In 2012, Dong Tai Global registered and became a member of the Vietnam
Freight Forwarders Association (VIFFAS)
In 2013, after 03 years of operation, Dong Tai Global opened an office in
Hanoi in room 1601, Building Success, 57 Lang Ha Street, Ba Dinh District, Hanoi.
The function of the business office is handling cargo of air transport through Noi
Bai International airport.
In late 2013, early 2014, the official Dong Tai Global become a member of
many associations Forwarder and Logistics domestic and international.
In early 2014, Dong Tai Global continues to participate in associations such
as Vietnamese Logistics Association (VLA), the Association of Enterprise Logistics
India (GWHAR), such as WCA Forwarder Association Inter Global, Freight Net...
In 2014, with the development of a Forwarder, Dong Tai Global oriented
markets toward South East Asia countries and international. With global trends and
correct future vision, Dong Tai Global was extended to most of the warehouses,
port and depot at the Dinh Vu, Hai Phong, international gateway of Vietnam, and
coordinated with partners around the world.
Dong Tai Logistics is well-established freight forwarding. It is diversified
total logistics provider with mainstream activities in forwarding, Warehousing &
Distribution, International packing & moving, International Ocean, Air freight,
project cargo management, Logistics, warehousing and domestic transportation.

Dong Tai Logistics is the most preferred forwarder in Vietnam, with head
office located in Haiphong and branches in Hanoi, Ho Chi Minh. Dong Tai Global
has acquired an excellent reputation within the freight forwarding and warehousing
industry for the delivery of quality professional services.
Majority of Dong Tai Logistics success is a result of constant assessment and
response to customer needs. Our clients range in size from small, to national and
high profession multinational companies and we are confident of the future and
committed to provide the best value for money and quality service available to
them.
Nguyen Cong Tuan Minh - GMA02

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Recommendations to improve freight forwarding services for LCL cargoes at Dong Tai global
logistics and trading co., ltd

2.1.2 Partners
Dong Tai Global Company formerly was a representative office of Dongsue
Shipping Co., LTD.
Dongsue Shipping Co., ltd ( DONGSUE ) was reorganized in the year of
1987 for the purpose to produce more advanced services of high quality as a
modernized transportation industry in Korea, taking it on the back the good
reputation the 'old DONGSUE' enjoyed in the beginning of liner market.
The main business areas of Dongsue Shipping Co., Ltd:
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International Freight Forwarders

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Consolidation
Shipping agent
Organizing combined transportation

- Customs procedures and packaging goods
Besides, Dong Tai Logistics Company is also member of the organization not
only in Vietnam but also in the world such as: FIATA, KIFFA, ICC, WCA,
GWHAR, VIFFAS, VCCI, VLA, and HaiPhong Association of Company.
Business partner of Dong Tai Logistics Company

2.1.3 Visions and orientations
- Oriented to provide the comprehensive solutions about the logistics field during
business processes of customers. Besides that, Dong Tai Logistics can increase the
competitiveness to ensuring operational, saving cost and improving the quality of
services.
- Become a diversified company in the logistics field, transportation and
warehousing meet all the needs of customers in a more professional manner.

Nguyen Cong Tuan Minh - GMA02

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