Unit 9. The post office

Welcome
to

Part B :
Speaking


ORAL TEST

Rearrange the clues to complete the letter below .
1. Perhaps due to their stressing work , sometimes they seem a bit
cold and not very helpful .
2. The last point I would like to comment on is the attitude of
some of your staff .
3. Secondly , although the parking area is large , it has no security
guards and I sometimes fell insecure leaving my motorbike
there .
4. Firstly , the lobby inside the post office is too cramped and the
seats are not enough .
5. Furthermore , I think it would be much better if the post office
is open until 11:00 p.m. so that customers can have more access
to your services .
6. We customers often have to stand while waiting for our
transactions , causing an unpleasant scene of disorder .


17 Beeston Road
Nottingham
16th may , 2008
Dear Sir ,

I am writing to give some comments on your port office’s
services
.
Firstly , the
lobby inside the post office is too cramped and the
seats
are notoften
enough
. to stand while waiting for our
We
customers
have
______________________________________________________________________
transactions
, causing an unpleasant scene of disorder .
______________________________________________________________________
Secondly , although the parking area is large , it has no securit
______________________________________________________________________
guards and I sometimes fell insecure leaving my motorbike
______________________________________________________________________
there . Furthermore , I think it would be much better if the post
office
is open until 11:00 . The last point I would like to commen
_____________________________________________________________________
on is the attitude of some of your staff , who , perhaps due to
_____________________________________________________________________
their stressing work , sometimes they seem a bit cold and not
very
helpful

.
I know
that what
you and your staff have done so far for the
development of the post office is encoyraging and this letter
is written in the hope that your post office will be made a
better place .
Yours faithfully ,


Unit 9


Quiz : MATCH A & B (2’)
1.
2.
3.
4.
5.
6.
7.

equip
Deliver
Speedy
Notify
Bother
Original
Transmit

a.
b.
c.
d.
e.
f.
g.

Take goods , letters
Spend time
Provide
Send an electronic signal
Happening or done quickly
Inform
Existing at the beginning

1 . c ; 2. a ; 3. e ; 4. f ; 5 .
b ; 6. g ; 7 . d


Act out the dialogue
and answer what
service is the customer
using in the dialogue ? (
What
p.103 ) Express money
are
transfer
Mail and parcel
the

service
servic
Phone calls and
Press
faxes distribution
es of
the


A.Good morning . Can I help you ?
B. Yes . I want to have a telephone line
Work
in
installed at home .

pair

A.OK . Where do you live ?
B.I live at 110 NTMK St. . When can you
install
it ? conversation
Make
A. One
weeksuggestions
after your registration .
from
B. Can
you come on Friday ?
(p.104)
A.Yes . Do you have a telephone yet ?

B.Yeah . I have one already . How much is
the installation fee and monthly fee ?


Complete
Complete the
the dialogue
dialogue for
for the
the
situation:
situation:
Your
Your best
best friend’s
friend’s birthday
birthday is
is
th
on
5
on 5th January
January .You
.You want
want to
to
use
use the
the Flower
Flower Telegram

Telegram
Service
Service provided
provided by
by the
the post
post
office
office to
to send
send her
her greeting
greeting
card
card and
and aa bunch
bunch of
of red
red roses
roses
on
on her
her birthday
birthday ..


Clerk : (1)_________________
Good
. What can I do for you ?
afternoon

Greeting
card
You : Yes , I would like to send
a (2)_______
on
birthda
flowers
_________
and some (3)__________to
my friend
(4)____her (5)___________ Flower yTelegram
Service
is
C : Right . You can use our (6)___________
___________
____ . It’s Jan
fast, and
5th very convenient . When
(7)____your friend’s birthday ?
To send
Y : It’s (8)_________ .
bunch
Pleas
red
C : What kind of flowers would you like(9)
e
card
___________ ?
delivered
Jan. , 5th

Y. Roses . A (10)___________of (11)_______roses .
morning
________(12)
Fill in
C : Would you like the (13)__________and the
flowers to be (14)___________ onaddress
____________(15) or
a day before ?


Arrange the following
suggestions into a
dialogue for newspaper
subscription .


Customer : for a year , please (1)
Customer : At home . I live at 110 NTMK Street. (2)
Clerk : Where would you like to get the newspaper ?
(3)
Clerk : Good afternoon . Can I help you ? (4)
Customer : Oh Can I get the newspaper every
morning before 6 o’clock ? (5)
Clerk : yes , how long would you like to subscribe to
it ? (6)
Clerk : Before 6 ? Well it might be a little bit too
early . How about before 7? (7)
Customer : I’d like to subscribe to Tuoi Tre daily
newspaper. (8)
Customer : OK . That’s fine . Thank you . (9)

Clerk Good afternoon . Can I help you ?
Customer : I’d like to subscribe to Tuoi Tre
daily newspaper
Clerk : yes , how long would you like to
subscribe to it ?
Customer : for a year , please
Clerk : Where would you like to get the
newspaper ?
Customer : At home . I live at 110 NTMK
Street.
Clerk : Ok . 110 NTMK St.
Customer : Oh Can I get the newspaper every
morning before 6 o’clock ?
Clerk : Before 6 ? Well it might be a little bit
too early . How about before 7?


Complete the following dialogue .

A : ______________________________________________
What can I do for you
?
B : I would like to subscribe to Hoa Hoc Tro
weekly magazine .
How long would you like to subscribe to the
A : magazine
______________________________________________ ?

B:

A:

B:

A:

B:

A:

For aWhere
year . would you like to get the
magazine
______________________________________________
?
I would like to get the magazine at home .
What’ s your address
______________________________________________ ?
I liveCould
at 102
Tran
Dao
Street .
you
fillHung
in this
form
_______________________________________ , please ?

B : Of course . Oh , could I borrow your pen ,
please ?


Practice the dialogues
you have learned today
and prepare listening
skill.