Experiencing MIS 9th by m kronenke chapter 11
Bạn đang xem bản rút gọn của tài liệu. Xem và tải ngay bản đầy đủ của tài liệu tại đây (1018.16 KB, 35 trang )
Chapter 11
Information Systems Management
"I Don't Know Anything About Doing Business in India."
• Team discuss outsourcing PRIDE development to India.
• Ownership of Ajit Barid (“Invincible Cloud”) not known.
• Successfully developed iOS for iPAD.
– Can they do Android?
• Company growing quickly, but is it well managed?
• Security, time risks?
• Bite the bullet and hire own programmers?
Copyright © 2017 Pearson Education, Inc.
11-2
Study Questions
Q1: What are the functions and organization of the IS department?
Q2: How do organizations plan the use of IS?
Q3: What are the advantages and disadvantages of outsourcing?
Q4: What are your user rights and responsibilities?
Q5: 2026?
Copyright © 2017 Pearson Education, Inc.
11-3
Q1: What Are the Functions and Organization of the IS Department?
•
•
•
•
•
Plan use of IS to accomplish organizational goals and strategy.
Manage outsourcing relationships.
Protect information assets.
Develop, operate, maintain computing infrastructure.
Develop, operate, maintain applications.
Copyright © 2017 Pearson Education, Inc.
11-4
How Is the IS Department Organized?
Copyright © 2017 Pearson Education, Inc.
11-5
What IS-Related Job Positions Exist?
Copyright © 2017 Pearson Education, Inc.
11-6
What IS-Related Job Positions Exist? (cont'd)
Copyright © 2017 Pearson Education, Inc.
11-7
What IS-Related Job Positions Exist? (cont'd)
Copyright © 2017 Pearson Education, Inc.
11-8
What IS-Related Job Positions Exist? (cont'd)
Copyright © 2017 Pearson Education, Inc.
11-9
Salaries for Information Systems Jobs
Copyright © 2017 Pearson Education, Inc.
11-10
Q2: How Do Organizations Plan the Use of IS?
Copyright © 2017 Pearson Education, Inc.
11-11
So What? Managing the IS Department
• Know factors driving IS standards and policies.
• Know user responsibilities and organization of your future profession.
• Help guide employees IS-related behavior.
Copyright © 2017 Pearson Education, Inc.
11-12
Ethics Guide: Privacy vs Productivity BYOD Dilemma
• New committee to provide input for company BYOD policy.
• Misconception: How to restrict mobile devices to improve productivity.
• IS staff role
– Users need guidance on acceptable/unacceptable use.
– Suggested “configuring” people’s personal devices.
Copyright © 2017 Pearson Education, Inc.
11-13
Ethics Guide: Privacy vs Productivity BYOD Dilemma (cont’d)
• Company security concerns
– Data theft
– Malware
• Employee security concerns
– Personal privacy
Key loggers, monitoring software.
Deleting personal files and programs/apps.
• Ethical to control devices employees purchased?
Copyright © 2017 Pearson Education, Inc.
11-14
Q3:
•
What Are the Advantages and Disadvantages of Outsourcing?
Process of hiring another organization to perform services.
Save costs, gain expertise.
Save direct/indirect management time and attention.
–
–
Any value chain business activity can be outsourced.
“Your back room is someone else’s front room.” (Drucker)
Copyright © 2017 Pearson Education, Inc.
11-15
Popular Reasons for Outsourcing IS Services
Copyright © 2017 Pearson Education, Inc.
11-16
Risk Reduction
•
•
•
•
Caps financial risk.
Ensures quality or avoids substandard quality.
Less likely to pick wrong hardware, software, network protocol, or implementing tax law changes incorrectly.
Vendor’s responsible for managing risks.
Copyright © 2017 Pearson Education, Inc.
11-17
International Outsourcing
•
India
•
•
•
China and other countries, too.
–
Large, well-educated, English-speaking, labor cost 70-80% less than US.
Modern telephone technology and Internet-enabled service databases.
Customer support and other functions operational 24/7.
Copyright © 2017 Pearson Education, Inc.
11-18
IS/IT Outsourcing Alternatives
Copyright © 2017 Pearson Education, Inc.
11-19
What Are the Risks of Outsourcing?
Copyright © 2017 Pearson Education, Inc.
11-20
Benefits Outweighed by Long-Term Costs
Dangers
•
•
•
•
•
Unit fixed cost contract prevents economies of scale.
Vendor defacto sole source.
Changing pricing strategy.
No easy exit (tightly integrated vendor).
Difficult to know if vendor well managed.
Copyright © 2017 Pearson Education, Inc.
11-21
Q4: What Are Your IS Rights and Responsibilities?
Copyright © 2017 Pearson Education, Inc.
11-22
What Are Your IS Rights and
Responsibilities? (cont’d)
Treat IS dept. employees
professionally.
Copyright © 2017 Pearson Education, Inc.
11-23
Q5: 2026?
• Internal hardware infrastructure moved to the cloud.
• Ubiquitous mobile devices at work.
• BYOD policies meet employer needs and strategies.
• Use of social media in true Enterprise 2.0 style.
• Social media support project management.
• IoT provides opportunity for innovation within company.
Copyright © 2017 Pearson Education, Inc.
11-24
Q5: 2026? (cont'd)
• IS depts. lose control of devices.
• IS department cultural change.
– CIO full-fledged member of executive suite.
– Key player for gaining competitive advantage.
Copyright © 2017 Pearson Education, Inc.
11-25
