Business communication building critical skill 3rd by locker module 18

PPT
PPT

Module
Module 18
18
Working
Workingand
and
Writing
Writingin
inTeams
Teams

McGraw-Hill/Irwin

©2007, The McGraw-Hill Companies, All Rights


19-2

Working
Working and
and Writing
Writing in
in Teams
Teams
 To learn how to
 Work in teams.
 Be a productive leader.
 Resolve conflicts constructively.

 Write collaborative documents.


19-3

Working
Working and
and Writing
Writing in
in Teams
Teams
Start by answering these questions:
 What kinds of messages should
groups attend to?
 What roles do people play in groups?
 How should we handle conflict?
 How can we create the best coauthored documents?


19-4

Types
Types of
of Group
Group Messages
Messages
 Informational
 Focus on the problem or challenge, data,
and possible solutions.

 Procedural
 Focus on methods and process.

 Interpersonal
 Focus on people, promoting friendliness,
cooperation, and group loyalty.


19-5

Stages
Stages of
of Group
Group Development
Development
 Orientation
 Members develop social cohesiveness.

 Formation
 Members choose a leader and define the
problem.

 Coordination
 Members do most of the work; the longest
phase.

 Formalization
 Members seek consensus.

19-6

Positive
Positive Roles
Roles in
in Groups
Groups
 Seeking Information and Opinions
 Giving Information and Opinions
 Summarizing
 Evaluating
 Coordinating


19-7

Roles
Roles That
That Help
Help Build
Build Loyalty
Loyalty
 Encouraging Participation
 Solving Interpersonal Problems
 Relieving Tensions
 Checking Feelings
 Listening Actively


19-8

Negative
Negative Roles
Roles in
in Groups
Groups
 Blocking
 Dominating
 Clowning
 Withdrawing


19-9

To
To Reduce
Reduce Group
Group Conflicts
Conflicts
 Make responsibilities and ground
rules clear at the beginning.
 Discuss problems as they arise.
 Realize that group members are
not responsible for each others’
happiness.


1910

Steps

Steps in
in Conflict
Conflict Resolution
Resolution
 Make sure that the people
involved really disagree.
 Check to see that everyone’s
information is correct.
 Discover the needs each person is
trying to meet.
 Search for alternatives.
 Repair bad feelings.


1911

To
To Respond
Respond to
to Criticism
Criticism
 Paraphrase.
 Check for feelings.
 Check for inferences.
 Buy time with limited agreement.
 Use you-attitude to see the other
person’s point of view.


To

To Create
Create Co-Authored
Co-Authored
Documents
Documents
 Allow time to discuss problems and
find solutions.
 Get to know group members.
 Be a responsible group member.
 Be aware of differences in seeing
things and expressing ideas.
 Remember that oral agreement may
not lead to a strong written document.

1912