Qui trình phục vụ nhà hàng Mecure hotel

Part I
Gretting and seating the guest


Gretting
• Ensure that the restaurat is ready for service.
• Gretting the guest with pleasant , warm
smile , eye contact and brief welcome phrase.
• Asking the guest if they have a reservation.
• Guiding the guest to their table


Seating the guest
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Done by hostess
Leading the guest to their table
Checking for the quanity
Pull chair for lady first
Unfold the napkin


Part II
Taking order and using oasis


Taking order

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Giving the menu
Request to take orders
Always bring the paper note with
Try to take order from the lady or host first
Repeat the order again to confirm


Using oasis
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How to open the outlet
Login the outlet
Open the table, quanity, item
Send order
Move table, item
Presenting the check


Part III

Serving food and clearing unclean plates


Serving food
• Waiter/Waitress will take the food from the
kitchen and serve it to the guests
• Serving the correct dishes to the correct guest
• Furthermore the correct method of serving
must be applied


Clearing the table
• The guest will be asked for the permission to
clear his/ her plates.
• Keep the table clean, clearing unnecessary
plates or glasses


Part IV
• Presenting the bill
• Thanks to the guest


The end