VAN HIEN UNIVERSITY
FACULTY OF FORERIGN LANGUAGES.
SUBJECT: BUSINESS COMMUNICATION 2.
TOPIC 6: PROBLEMS SOLVING:
PRACTICAL SITUATIONS IN THE OFFICE.
GROUP: 7
LECTURER: TRAN CONG NGUYEN
Problems Solving.
Members:
Conten
t:
Part 1: Office workplace problems and How
to solve problems?
Part 2: Practical situations.
Part 1: Office workplace problems and How
to solve problems?
Angry customers
Part 1: Office workplace problems and How
to solve problems?
L: Listen
A: Apologize
B: Believe
How to deal with
angry customers ?
S: Satisfy
T: Thanks
Part 1: Office workplace problems and How
to solve problems?
Stress in the office
Part 1: Office workplace problems and How
to solve problems?
Establish
boundaries
Learn how to
relax
Creating
Healthy Habits
How to deal with
stress in the office ?
Get some
support
Stay away from
conflict
Part 1: Office workplace problems and How
to solve problems?
When your boss doesn’t understand you.
Part 1: Office workplace problems and How
to solve problems?
How to deal with your boss
who doesn’t understand
you?
Part 1: Office workplace problems and How
to solve problems?
Try to:
• Approach them in a casual way, and let your
sense of humor show.
• Put details and facts in writing for them to
refer back to after a verbal conversations.
• Expect them to be a little too optimistic about
ideas, as well as their own abilities and the
abilities of those around them.
• Find more about kind of personality to have
appropriate approach.
Part 1: Office workplace problems and How
to solve problems?
Avoid:
• Talking down to them or be curt.
• Trying to confine the conversation
or stifle their freedom to express
ideas and emotions.
• Expecting them dive deep into the
details with you.
Part 2: Practical situations.
Situation 1:
Fire Office
Part 2: Practical situations.
Solution:
• Mounting fire alarm in every stores of the
company
• Call the fire service
Part 2: Practical situations.
Situation 2:
Your employees getting bored
with the office layout
Part 2: Practical situations.
Solution:
• Changing the layout in the office
helps employees have morale to
work better
• Organize a company trip to relax
and boost relationships among
employees.
References:
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