Bài giảng QUản trị nguồn nhân lực part 5 eng

Human Resource Management
Session 5
TRAINING AND
DEVELOPMENT

1


Training and Development Process
What are our Training Needs?
What do we want to accomplish through our
Training and Development efforts?
There should be a close link between the firm’s
strategic mission and the objectives of the
Training and Development programme
2


T&D Process (cont.)
Just-in-time Training
Training provided
anytime, anywhere in
the world when it is
needed

3


Training and Development (T&D) Process (cont.)
External Environment
Internal Environment

1. Determine Specific T&D
Needs
2. Establish Specific T&D
Objectives
3. Select T&D Method (s)
and Delivery System (s)
4. Implement T&D
Programs
5. Evaluate T&D Programs
4


T&D Process (cont)
1. Determine Specific Training and
Development Needs
A systematic approach to
addressing bona fide needs
must be undertaken
Organizational analysis
Task analysis
Person analysis
5


T&D Process (cont)
2.

Establishing Specific Training and
Development Objectives

a) Purpose
b) Objectives
Managers must be able to determine if the
training was effective
6


T&D Process (cont)
3. Select T&D Methods and Delivery System
1.
2.
3.
4.
5.
6.
7.
8.
9.

Classroom Training
Mentoring and Coaching
Case Study
Behavior Modeling
Role Playing
Apprenticeship Training
Vestibule Training
Simulation
Business Games

10. In-Basket Training

11. Distance Learning and videoconferencing
12. Computer based training
13. Virtual Reality Training
14. E-learning (Web-based)
15. On-the-Job Training
16. Job Rotation
17. Internships
7


T&D Process (cont)
1. Classroom Training
• Continues to be effective
for many types of
employee training
• Conveys great deal of
information in relatively
short time
8


T&D Process (cont)
2. Mentoring and Coaching
• Development approaches emphasising one-to-one
learning
• Approach to advising, coaching, and nurturing,
for creating practical relationship to enhance
individual career, personal, and professional
growth and development
• Mentor may be located elsewhere in organization

or in another firm
• Relationship may be formal or informal
9


Coaching
• Often considered responsibility of
immediate boss
• Provides assistance much as a
mentor

10


Reverse Mentoring
Process where the
older employees
learn from the
younger ones.

11


T&D Process (cont)
6. Apprenticeship Training
• Combines classroom
instruction with on-the-job
training
• Traditionally used in craft
jobs

• Apprentice earns less than
master craftsperson who is
instructor
12


T&D Process (cont)
8. Simulation
Devices or programs that
are located away from the
job site and replicate actual
job demands
Example: training of airline
pilots in a simulator

13


T&D Process (cont)
9. Business Games
Permits participants to assume
roles such as president,
controller, or marketing vice
president of two or more similar
hypothetical organizations and
compete against each other by
manipulating selected factors in a
particular business situation

14

T&D Process (cont)
10. In-Basket Training
Exercise in which participant is
asked to establish priorities for and
then handle a number of business
papers or e-mail messages such as
memoranda, reports, and telephone
messages that would typically
cross a manager’s desk

15


T&D Process (cont)
11. Distance Learning and Video-Conferencing
 Many firms in the United States use
videoconferencing and satellite classrooms for
delivering T&D
 Interactive and offers flexibility and
spontaneity of traditional classroom
 Global firms, in particular, can benefit
 Increase access to training, ensure consistency of
instruction, and reduce cost of delivering T&D
programs

16

T&D Process (cont)
12. Computer Based Training
• A teaching method that takes
advantage of the speed, memory,
and data manipulation capabilities
of the computer for greater
flexibility of instruction
• DVDs, videotapes, and film clips
continue to be popular training
delivery systems
• Especially appealing to small
businesses
17


T&D Process (cont)
14. E-Learning (Web-based Training)
•

An umbrella term describing
online instruction

•

Delivery system for online
instruction

•

Available anytime, anywhere

in the world, and in different
languages
18


T&D Process (cont)
15. On-the-Job Training
• Informal T&D method that permits an
employee to learn job tasks by actually
performing them
• Most commonly used T&D method
• No problem transferring what has been learned
to the task
19


T&D Process (cont)
16. Job Rotation
• Employees move from one
job to another to broaden
experience
• Helps new employees
understand variety of jobs
20


T&D Delivery Systems
1. Corporate Universities
2. Colleges and Universities
3. Community Colleges

4. Online Higher Education

21


1. Corporate Universities
• T&D delivery system provided under the
umbrella of the organization
• Focus on creating organizational change
• Proactive and strategic
• Growth attributed to universities’ flexibility
• Estimated 2,000 in U.S.
Many US organisations have their own
university – General Motors, Disney,
McDonald’s, Motorola, GE
22


4. Online Higher Education
• Educational opportunities including
degree and training programs delivered
either entirely or partially, via the
Internet
• Allows employees to attend class at
lunchtime, during day or in evening
• Reduces commute to school

23

Orientation
• Initial T&D effort designed
for employees
• Strives to inform them about
company, job and workgroup
• Unique for all organisations

24


Evaluating Training and Development
1.
2.
3.
4.
5.

Participants’ Opinions
Extent of Learning
Behavioral Change
Accomplishment of T&D Objectives
Benchmarking

25