END OF UNIT TEST UNIT 10

END-OF-UNIT TEST 10
Duration: 75 minutes
Section 1: Language knowledge (40 marks)
I. Fill in each blank in the passage below with ONE suitable word.
We decided to reduce the targets for the productivity bonus to make (1) _______________ easier to
earn a bonus. We though it would make people work (2) _______________and we expected that
better productivity would follow. In fact, the decision was (3) _______________ disaster. It made
things (4) _______________, because workers still failed to meet production targets and their
morale fell even lower. In the end we had to ask Patrick Massey, the old production manager, to
come back (5) _______________ the company. He was a strong leader and very popular. He didn’t
want his old job, (6) …………….. we offered him a position on the board of (7) _______________
.The workers were happy to see him back and morale improved immediately. Patrick also helped to
recruit a new production manager (8) _______________could do the job effectively. At last
productivity has started to improve again and we have learned that good (9) _______________ and
good people management are absolutely essential to high (10) _________________ .
1
2
3
4
5
6
7
8
9
10

A
A
A
A
A

A
A
A
A
A

it
worse
a
less
into
therefore
managers
who
sponsorship
production

B
B
B
B
B
B
B
B
B
B

her
harder

the
more
with
so
bosses
which
scholarship
productive

C
C
C
C
C
C
C
C
C
C

us
less
an
worse
from
consequently
directors
whom
partnership
productivity

D
D
D
D
D
D
D
D
D
D

them
good
Ø
better
to
thus
supervisors
Ø
leadership
productiveness

II. Choose the best answer
11. He asked me _______________ .
a. how have you changed in the last five years?
c. how I had changed in the last five years.
b.
how I have changed in the last five years?
d.

how had I changed in the last five years.
12.
I’d like to know _______________ .
a. what would your colleagues say about you?
c. what your colleagues would say about you?
b.
what would your colleagues say about
d.
what your colleagues would say about
you.
you.
13.
My boss asked me _______________
a. if you have prepared the figures for me.
c. if I had prepared the figures for him
b.
If I have prepared the figures for him
d.
if you have prepared the figures for him
14.
Claudia wanted to know _______________
a. how long would it take to integrate the two companies.
b.
how long it would take to integrate the two companies.
c. how long it will take to integrate the two companies.
d.
how long will it take to integrate the two companies.
15.
He asked her ____________________________________________________________ .
a. why is this year’s budget so small

c. why was this year’s budget so small
b.
why this year’s budget is so small
d.
why this year’s budget was so small
16.
Do not do everything yourself. _______________ tasks to other people.
a. Submit
b.
Give
c. Divide
d.
Delegate

End-of-unit test 10/Module3

1


17.
You must keep staff ________ especially when things get difficult.
a. generated
b.
motivated
c. frustrated
d.
electrified
18.
Weigh up the_______________ of each alternative before deciding.
a. checks and balances

c. pros and cons
b.
assets
d.
profits
19.
Try to ensure that each employee’s _______________ is not too great.
a. workload
c. work-to-rule
b.
working practice
d.
working party
20.
Those who can’t manage their time efficiently always have high stress _______________ .
a. grades
b.
standards
c. performances
d.
levels
21. When your employees are satisfied, they work more effectively, so respond _______________ their
needs without delay.
a. to
b. for
c. of
d. from
22. Through bad management they turned a crisis _______________ a disaster.
a. over
b. into

c. off
d. for
23. The project manager is off sick, _______________there is little chance of achieving much this
week.
a. as
b. so
c. since
d. because
24. My boss is too direct – he shouldn’t tell people directly _______________he think of them.
a. why
b. which
c. what
d. who
25. The work is interesting _______________there are good possibilities for promotion in the company.
a. but
b. so
c. therefore
d. and
26. After _______________ many unforeseen obstacles they just managed to meet their deadline.
a. overcome
b. overcoming
c. overcame
d. to overcome
27. Sound research-based judgment helps businesses to be _________ accurate to make key strategic
decisions.
a. sufficient
b. sufficiently
c. sufficiency
d. suffice
28. It makes sense to break the tasks up into ______________steps.

a. manage
b. manager
c. managed
d. managerial
29. They decided to move production to the Far East to improve their ______________ .
a. compete
b. competition
c. competitive
d. competiveness
30. I’m afraid access to this information is ____________ .
a. restrict
b. restriction
c. restricted
d. restricting
31. The manager of the group was a brilliant man-------------------------------- only weakness was that he hated to
accept defeat.
a. whose
b. who
c. whom
d. who’s
32. The girl looked----------------------------------- of the small window in the school.
a. into
b. back
c. out
d.in
33. The field of endocrinology --------------------------- to research that could reduce the probability of cardiac
failure.
a. had led
b. have been leading
c. has led

d leading
34. The men stopped near a river to observe the ------------------------ birds flying nearby.
a. color
b. colored
c. colorful
d. coloring
35. Those people are ------------- dependable and trustworthy as the sunrise.
a. like
b. as
c. so
d. too
36. The production manager did everything he --------------------- to avoid a deterioration in quality.
a. might
b. would
c. should
d. could
37. The man was ------------------------ ashamed of the mistake he made during the conference.
a. awful
b. terribly
c. terrible
d. terrifically

End-of-unit test 10/Module3

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38. ------------------------------ increased as their proposals were rejected by the multinational company over and over
again.
a. Disappointment

b. Disappointing
c. Disappointed
d. Disappointedly
39. As the people watched carefully, the man ------------------ the wall and fled his pursuers.
a. hopped
b. walked
c. jumped over
d. jumped across
40.. ------------------------- new improvements make these electric products more appealing to home makers.
a. Few
b. A little
c. Many
d. Much

Section 2: Language use (70 marks)
I. Read the following passage and answer the questions that follow
Starting every day with a song
By Virginia Matthews
For staff and managers at Asda, each working day gets off to a raucous start. 'Give me an A!' they cry,
'Give me an S! Give me a D! Give me an A! What does that spell? Asda!'
Customers of the supermarket chain may be alarmed to see and hear the company chant, but Asda insists
chanting, singing or hand-clapping is one of the best motivational tools around.
Asda's spokeswoman says she believes the daily chant unites the workforce. Asda's chant was adapted for
the UK from the version sung at Wal-Mart, its parent company. The song now accompanies all sales
conferences, company events and even management meetings.
'The directors are just as happy to chant as the cashiers are and they have told us that it helps them get
through the business of the day more efficiently and quickly. Chanting isn't compulsory though,' she adds,
'and if people don't want to join in, they won't be penalized. As for the customers, they love to see us
enjoying our work with a good shout and sometimes they even want to join in.'
From the Financial Times

Choose the best answer
1. Who is Asda’s chant for?
a. staff only
b. managers only

End-of-unit test 10/Module3

c. both staff and managers
d. customers, staff and managers

3


2. Why does Asda insist chanting?
a. to makes them work better
b. to make fun of themselves
c. because their customers love to see them chanting
d. because it’s the company’s policy
3. Which of the following is NOT true about Asda’s chant?
a. The chant is used in a number of different situations.
b. The chant is a type of song.
c. The chant is exactly the same as the one used at Wal-Mart.
d. The chant motivates employees.
What does each of the following underlined words / phrases refer to?
4. ‘ …. and sometimes they even want to join in.’ (the last paragraph)
5. Chanting isn't compulsory though,' she adds, … (the last paragraph)
Which words in the passage mean the following?
6. very loud _____________ .
7. a company that owns another ____________ .
8. very worried _____________ .

Fill in each blank with ONE suitable word from the passage. Put it in its correct form or tense.
9. When Asda employees____________, any customers in the store may also participate.
10. Asda believes the chant______________ employees and makes them work better.
II. Writing
Le Nga, 29-year-old secretary, is working for an American boss. Her salary is excellent. The work is
interesting and there are good possibilities for promotion in the company. However, recently she is
seriously considering resigning because of the following reasons:
- her boss is too direct. He tells people directly what he thinks of them.
- he often loses temper when he has to work under pressure. At that time, he shouts at her in front of
other people.
- he never praises her for what she has done.
As a journalist of the Tuoi Tre newspaper, write a letter (not more than 100 words) to Le Nga. Your
letter should give advice to the secretary on what to do: should she stay or should she leave the
company.
IV. Listen to the talks, and then answer each question about them by marking the correct choice — (A),
(B), (C), or (D). The recording will be played twice.
1. When is this talk being given?
a. During a party.
c. After a celebration.
b. Before a sales presentation.
d. At a meeting.
2. What had the speaker probably told the audience last month?
a. That the sales figures had increased.
c. That they should try to increase sales.
b. That a celebration was being planned.
d. That they must prepare an agenda.
3. Whose sales figures increased most in the previous month?
a. Jane's.
b. Rob's.
c. Nina's.

d. Tom's.
4. What is the woman's purpose in giving the talk?
a. To request some information about satellites.
b. To introduce her firm's products.


c. To thank her colleagues for doing a good job.
5. What will the woman do next?
a. Give a multimedia presentation.
b. Examine a new product.

d. To suggest a merger between the two firms.
c. Take a short break
d. Answer some questions.


V. You will hear a telephone conversation between a man and a woman talking about the restaurant
booking. Fill in the missing information. The recording will be played twice.
1. purpose of the call: …………………
2. The man will call the restaurant: to make …………………
3. The number of people: …………………
4. The woman suggests: ………………… with Shirley
5. The woman will join the man: in the …………………
THE END

KEY TO END-OF-UNIT TEST 10
Section 1 (40 m)
I. (10 m)
1. it
2. harder / better

6. so
7. directors
II.(15m)

3. a
8. who

4. worse
9. leadership

5. to
10. productivity


11. C
16. D
21. A
26.B
31.A
36.D

12. D
17. B
22. B
27.A
32.C
37.B

13.C
18.C

23.B
28.D
33.C
38.A

14.B
19.A
24.C
29.D
34.C
39.C

15.D
20.D
25.D
30.C
35.B
40.A

Section 2 (60m)
I. (20 m)
1. C
2. A
3. C
4. customers
5. Asda's spokeswoman
6. raucous
7. a parent company
8. alarmed
9. chant

10. motivates
II WRITING. (20 m)
Suggested answer:
Dear Nga,
Your situation sounds very difficult. You should try to understand your American manager. Maybe his
bosses in the US expect a lot from him. So try to work in the ways that he wants you to work. If the
possibilities are good, you should do everything to please your boss. You should not throw away a career
in an international company just because it is difficult to please your boss. Moreover, it is not easy to find
a good job right now when we are in financial crisis period.
Yours sincerely,
Nguyen Xuan Huong
IV. (10 m)
1. D 2. C 3. B 4. B 5. D
V. (10 m)
1. to ask how many people are going to show up this evening
3. about 10
4. checking with

TAPESCRIPT FOR END-OF-UNIT TEST 10 – MODULE 3
Part 1
[Questions- 110 3 are base on the following remarks.]

2. a reservation
5. cafeteria


[Good morning, everyone. Before we get down to the first item on our agenda, I'd like to say a few words
of congratulations. You must really have been paying attention to me at the meeting last month! Virtually
everyone's sales figures are up this month. I'd like to single out a few people for special mention: Jane's
sales were up 10%, Tom's sales were up 12%, Nina's were up 15%, and Rob's were up an amazing 24%,

all just in one month. Great job, everyone! Let's all get together after work Friday to celebrate.]
[Questions 4 and 5 are based on the following introductory comments.]
[Ladies and gentlemen, I'd like to thank you for inviting me and my colleagues from Hyperdata, Inc. to
discuss some innovative systems for storing, retrieving, and then transmitting information via satellites,
and to demonstrate some of our products that will allow you to put these systems to work for you here at
North American
Dynamics. We've prepared a multimedia presentation to acquaint you with our new equipment, but I know
some of you have a few questions, so let's begin with those.]
Part 2
M: Do you know how many people are going to show up this evening? I need to call the restaurant to
make a reservation.
W: There will be about 10, including me and you. Why don't you check with Shirley just to make sure?
She is the one who knows exactly who will be showing up.
M: All right, but she stepped out for a moment to mail something at the post office. I will drop by her
office after I come back from lunch. Do you want to join me in the cafeteria?
W: Sure, I will be right with you. Just give me a second to make a call to a client first.