returned goods

PB-Nr
: S11.02

Returned goods


Issued by Date of release Version Page
Fr. Hihn Oktober 02 1
1/4



Process owner: Fr. Hihn Elke
Process purpose and
target:
Rapid handling of the returns of industrial articles

Interfaces

Supplier: Process input
Customer (over sales, field
service, customer service)
product, load, quantity, cancelling reason

Customer: Process output
Customer Credit note

Überwachung/Kennzahlen

Quality Turn-around time from incoming goods to termination
Environment



PB-Nr
: S11.02

Returned goods


Issued by Date of release Version Page
Fr. Hihn Oktober 02 1
2/4



Flow/process documentation/competence


PB-Nr
: S11.02

Returned goods


Issued by Date of release Version Page
Fr. Hihn Oktober 02 1
3/4

Return delivery from
customer(direct or via sales)
Responsibility
Documents
Return of goods
Stock product in non
conforming stock
Repack
R05.XX
Finalizing of return goods
documents
Compensation to
customer
Check, decision on how to
proceed
Customer service(sales)
Sales
Indoor sales
Production
Shipping department
Lab.
Sales
Compensation
Sales
Shipment papers
Special rework list
Rework
S12.01
Waste
S09

Coating-Tec
R05.03
Special treatment
---
Special rework list
Special rework list
Special rework list
Special rework list
Special rework list
Production
Coating-Tec
Several departments
Return goods document
Claim work
Sales





PB-Nr
: S11.02

Returned goods


Issued by Date of release Version Page
Fr. Hihn Oktober 02 1
4/4

Additional definitions:

Accommodation of the back warning banknote:
The receipt of a request for the cancelling of a commodity can take place in the sales
(interior and field service) or in the customer service. The forwarding to the customer
service can take place in any form. The specification of the necessary process inputs
is important.
The sales decides on the authorization and the height of the credit note with goodwill.

Goods transfer:
The incoming goods take over the commodity and mark the cardboards by a
sequential number, so that the allocation to the delivery note is possible.

Check returned goods:
Here the definition takes place as with the commodity is continued to proceed. As
termination of the check by the customer service the forwarding of the commodity is
initiated by the creation of a further processing list and the appropriate indication of
the cardboards.
The collection and accurate weighing of the commodity take place already via the
regenerating process.

Process characteristic number:
Difference between transfer date by the incoming goods and that date of the
completion by the customer service in days.

Applicable documents:

Rear wall arene banknote: Tiger Cockpit
Further processing list: Tiger Cockpit