Bài giảng Tiếng Anh 11 - Unit 9: The post office (Writing)

We lc o me  to  c las s  11B2


Game!
Test your 
memory !


LOOK AT THESE SENTENCES QUICKLY:
A) DEAR SIR / MADAM:
B ) YOURS FAITHFULLY,
C ) I’M  S ATIS FIED  WITH THE S TAFF OF 
THANH BA POS T OFFICE . 

D ) THIS LETTER IS WRITTEN IN
HOPE THAT YOUR POST
OFFICE WILL BE A BEST
PLACE


WHAT CAN YOU
REMEMBER

?


A) DEAR SIR / MADAM:
B ) YOURS FAITHFULLY,
C ) I’M  S ATIS FIED  WITH THE S TAFF OF 
THANH BA POS T OFFICE . 

D ) THIS LETTER IS WRITTEN IN
HOPE THAT YOUR POST
OFFICE WILL BE A BEST
PLACE


WRITING A formal LETTER TO
UNIT 9: EXPRESS SATISFACTION /
DISSATISFACTION
Nguyen Van An
76 Hoang Van Thu Street
Ha Noi city

THE DIRECTOR OF
THANH BA POST OFFCE


TASK 1: Rearrange the following sentences in
the correct order of a letter:

1

A) DEAR SIR / MADAM,
B) I’M SATISFIED WITH THE STAFF OF THANH
BA POST OFFICE . THEY ARE ALWAYS
THOUGHTFUL AND COURTEOUS TO
CUSTOMERS

2

C) I’M WRITING TO GIVE COMMENTS ON
YOUR POST OFFICE’S SERVICES

3

5 D) YOURS FAITHFULLY,
E) I KNOW YOU AND YOUR STAFF HAVE
4 DONE WELL AND THIS LETTER IS WRITTEN
IN HOPE THAT YOUR POST OFFICE WILL BE
A BEST PLACE


part Format
Part 1 -EXPRESSING YOUR
SATISFACTION OR
DISSATISFACTION
THE
REASON FOR
WRITING LETTER

Example
I’M SATISFIED
WITH THE STAFF
OF THANH BA POST
OFFICE

Part 2

-STATING

Part 3

-EXPRESSING YOUR I’M WRITING TO GIVE
COMMENTS ON
HOPE / WISHES

THIS LETTER IS
WRITTEN IN HOPE
THAT YOUR POST
OFFICE WILL BE A
BEST PLACE

YOUR POST
OFFICE’S SERVICES


PART FORMAT
1

EXAMPLE

I’M WRITING TO GIVE
THE
COMMENTS ON YOUR
REASON FOR
POST OFFICE’S
WRITING LETTER
-STATING

SERVICES

2

3

-EXPRESSING
YOUR
SATISFACTION /
DISSATISFACTION

-EXPRESSING
YOUR HOPE /
WISHES

I’M SATISFIED
WITH THE STAFF
OF THANH BA POST
OFFICE
THIS LETTER IS
WRITTEN IN HOPE
THAT YOUR POST
OFFICE WILL BE A
BEST PLACE


There are some more useful expressions of
satisfaction and dissatisfaction
SATISFACTION
1- I’m pleased
with .....

2-the good point is…

DISSATISFACTION
3- I’d like to comment on
…
4-I’m writing to express
my dissatisfaction
with…
5-I’m writing to complain
about ….


TASK 2: After a year in the job, the

director of Thanh Ba Post Office
has invited residents in the
neighbourhood to write letters to

him describing the quality of
the services they have received.
Discuss what services the
residents can write about


What
services
?


use the pictures and cues to express

SATISFACTION or DISSATISFACTION
about Thanh Ba Post Office:
Thanh Ba Post Office

1) What is
Thanh Ba Post
Office equipped
with?

Advanced technology / spacious


1) I’m satisfied with the Post
Office because it is equipped
with advanced technology and a
spacious place for transaction


2)How are
the staff of
the Post
Office?
Staff / well-trained / thoughtful /
courteous to customers


2- I’m pleased with the staff of
the Post Office because they
are well-trained , thoughtful,
and courteous to customers

3) How is the
security
condition of the
Post Office?

No one/ keep / motorbikes /
bicycles


I’m writing to express my
dissatisfaction with the
security condition of the
Post Office because there is
no one to keep my
motorbike or bicycle


Express money tranfer /
speedy / secure

4)How
are the
services
of Thanh
Ba Post
Office ?

4) I’m pleased with the services
of Thanh Ba Post Office.
Especially, the service of express
money transfer is very speedy and
secure


5)How are the
opening hours
of the Post
Office?
THE closing HOURS / EARLY


5) The closing hours of the
Post Office are too early
I think it would be better if
the Post Office is open until
10pm, so that customers
can have more access to
your services


Task 3: write a full letter , using
the ideas discussed in task 2
Nguyen Van An
76 Hoang Van Thu Street
Ha Noi city

THE DIRECTOR OF

THANH BA POST OFFCE


PART 1: STATING THE REASON FOR

WRITING LETTER
- I’M WRITING TO GIVE COMMENTS ON YOUR
POST OFFICE’S SERVICES
PART 2: EXPRESSING SATISFACTION OR

DISSATISFACTION
- I’M SATISFIED WITH THE STAFF OF
THANH BA POST OFFICE . …….

-I’m writing to express my dissatisfaction
with…
PART 3: Expressing your hope / wishes
-THIS LETTER IS WRITTEN IN HOPE THAT
YOUR POST OFFICE WILL BE A BEST PLACE


DEAR SIR:
I have been using the services provided
by Thanh Ba Post Office for years and
I am in response to your call for
Customers to express their satisfaction
or dissatisfaction towards the Post
Office services.
Like many other customers,I find your
Post Office a well-equipped and reliable

address.