English 11 Unit 9 Writing

Writing a letter to express satisfaction (or dissatisfaction)


Task 1: Work in pairs and discuss the things that
make you satisfied (dissatisfied) with the services
provided by Thanh Ba Post Office

Vocabular
+ securityy(n): protection
+ rude (a): impolite
+ arrogant (a): too proud, give little thought to
other people.
+ reasonable (a): fair/ not too expensive.
+ punctual (a): not late
+ punctuality (n):


Task 1: Table completing
Things

Satisfied

The opening hours - Early / on time
of the post office

Dissatisfied
- Too late / too early

The quality of the
equipment
The security

conditions of the
post office
The attitude of the
staff

- Polite / helpful / smiling - Rude / arrogant / cold

The prices of the
services
The punctuality of
delivery of letters
and newspapers
Example: The staff
here are all helpful and
polite to customers.

Example: The staff are
sometimes a bit cold and
not very helpful.


Task 1:
Things
The opening hours
of the post office

Satisfied

Dissatisfied

- Early / on time

- Too late / too early

The quality of the
equipment

- Good / well- equipped /
modern

- Bad / poor quality / needs
repairing / backward

The security
conditions of the
post office

- Good security condition

-No one keeps motorcycles
or bicycles / pickpockets /
- Bad security condition.

The attitude of the
staff

- Polite / helpful / smiling

- Rude / arrogant / cold

- Low / reasonable

- (Too) high / unreasonable

- Always punctual / letters
are never lost

- Never punctual /
sometimes letters and

The prices of the
services
The punctuality of
delivery of letters
and newspapers

newspapers are lost
Example: The staff here
are all helpful and polite
to customers.

Example: The staff are
sometimes a bit cold and
not very helpful.


Task 2: Work in pairs. Discuss the questions
below.
1. How many parts are there in a letter ?
2. What do you often write in each part ?

3. What do you often mention in the body of
a letter to express your satisfaction or
dissatisfaction?


Suggestion

Parts of
the letter

Heading

(Address, date of writing)

Greeting

( Dear Sir / Madam )

Body

Closing

Signature

(Yours sincerely / faithfully)


Suggestion : The body of the letter

*Give reason for writing : I’m writing ……..............

- to express my satisfaction/ dissatisfaction with some of
the services offered by your post office.
- to tell you how satisfied /dissatisfied I am with …………
- to tell you that I am satisfied/ dissatisfied with ……………


Suggestion : The body of the letter
•List the things that make you satisfied or dissatisfied
( use the ideas in task 1 )
- Some useful expressions :
+ I find your post office a …………………………..
+ I am impressed by ………………………………..
+ I have no complaint about ………………………….
+ I am satisfied with …………………………………
+ I am dissatisfied with ……………………………...
+ I complain about ……………………………….
- Conjunctions : Firstly/ secondly/ finally/ furthermore/ in
addition / what’s more …………….


Suggestion : The body of the letter
* Suggest solutions / Give comment.
- Suggest solutions :
Example : It would be better if your post office opened
until 11 pm so that customers can have more access to
your services.
- Give comments:
Example: I highly appreciate the services you’ve given.
(I highly comment on …………………….)
I hope that your post office will offer better and better

services.


Write a letter to the director of Thanh Ba Post Office
to express your satisfaction or dissatisfaction towards
the post office’s services (100 words)