Lecture Art of Leadership and Motivation - Lecture 6 - Trường Đại học Công nghiệp Thực phẩm Tp. Hồ Chí Minh

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Art of Leadership & Motivation

HRM – 760
Lecture ­ 6

FACILITATOR

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<b>The Importance of Communication Skills </b>
<b>for Business Leaders as expressed </b>

<b>by Business Authorities</b>

<b>“Top executives from Fortune 500 companies rate </b>
<b>communications skills as the most important </b>

<b>quality for business leaders.”</b>

<i>New York Times</i>

Business Section

<b>“There may be no single thing more important in our </b>
<b>efforts to achieve meaningful work and fulfilling </b>

<b>relationships than to learn and practice the art of </b>
<b>communication.”</b>

<i>The Art of Leadership</i>

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5

<b>We need to</b>

<b>improve communication... as</b>

<b>70 % of our communication efforts </b>

<b>70 % of our communication efforts </b>

<b>are:</b>

<b>are:</b>

•

<b>_{misunderstood}</b>

<b>_{misunderstood}</b>

•

<b>misinterpreted </b>

<b>_{misinterpreted}</b>

•

<b>_rejected</b>

<b>_rejected</b>

•

<b>distorted or </b>

<b>_{distorted or}</b>

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<b>Cost of Correspondence</b>

• One page business letter that took 10

minutes to dictate cost between $50-$100.

• Poor writing costs even more since it

o <b>Waste Time.</b>

o <b>Wastes Effort.</b>

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<b>THE QUALITY OF YOUR LIFE</b>

<b> IS THE QUALITY OF YOUR COMMUNICATION ~</b>

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<b>Communication </b>

"You are not only responsible for 

what you say, but also for what 

you do not say."

– Martin Luther<b> </b>

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Need for Communication

1.Very strong in Human beings

2.Considered as a basic need, as in the case of 

eating, sleeping, etc.

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