Tài liệu Slide bài giảng: Telephoning and changing schedules doc

1.
1.
Claire Hallan Speaking
Claire Hallan Speaking
2.
2.
I’d like to speak to Ms Lanson, please.
I’d like to speak to Ms Lanson, please.
3.
3.
I’m sorry, her line is engaged.
I’m sorry, her line is engaged.
4.
4.
Would you like to leave a message
Would you like to leave a message
5.
5.
Would you mind spelling that, please?
Would you mind spelling that, please?
6.
6.
The reason I’m phoning is to…
The reason I’m phoning is to…
7.
7.
What time would suit you?

What time would suit you?
8.
8.
Could you make it next Tuesday?
Could you make it next Tuesday?
9.
9.
I’m afraid I’m not available then
I’m afraid I’m not available then
10.
10.
Yes, Thursday suits me fine.
Yes, Thursday suits me fine.



A for Apple
A for Apple

B for Boy
B for Boy

C for Cat
C for Cat

D for Dog
D for Dog

E for Elephant
E for Elephant


F for Freddy/Fish
F for Freddy/Fish

G for Goat
G for Goat

H for Hello
H for Hello

I for India
I for India

J for Julia
J for Julia

K for King
K for King

L for Larry/Leopard
L for Larry/Leopard

M for Mary
M for Mary

N for Nancy
N for Nancy

O for Oliver
O for Oliver


P for Percy
P for Percy

Q for Question
Q for Question

R for Radio
R for Radio

S for Steven
S for Steven

T for Terry/Towel
T for Terry/Towel

U for Unicorn
U for Unicorn

V for Venus
V for Venus



W for Work
W for Work

X for X-ray
X for X-ray


Y for Yacht
Y for Yacht

Z for Zebra
Z for Zebra



I’m afraid I’m
I’m afraid I’m
tied up
tied up
all day on Thursday.
all day on Thursday.

Can you
Can you
get back to me first thing
get back to me first thing
tomorrow?
tomorrow?

Just a minute. I’ll
Just a minute. I’ll
put you through
put you through
.
.

We were

We were
cut off
cut off
earlier.
earlier.

Could you
Could you
read that back to me
read that back to me
?
?



The line’s busy.
The line’s busy.
Will you hold
Will you hold
?
?

There’s some interference. I’ll hang up
There’s some interference. I’ll hang up
and call
and call
you again.
you again.

The line’s very

The line’s very
faint
faint
. Could you
. Could you
speak up a bit
speak up a bit
?
?

Could you
Could you
bear with me
bear with me
for a minute?
for a minute?

Could we
Could we
put off
put off
our meeting? Something
our meeting? Something
important has
important has
come up.
come up.


Role Play

Role Play
Student A
Student A
Phone Acorn Chemicals.
Phone Acorn Chemicals.
Ask to speak to these
Ask to speak to these
people:
people:
John Anderson at Extension
John Anderson at Extension
531
531
Dr. Rubin in the research
Dr. Rubin in the research
Department
Department
Student B
Student B
You work for Acorn
You work for Acorn
Chemicals. Deal with
Chemicals. Deal with
incoming phone calls.
incoming phone calls.
Extension 531 is engaged
Extension 531 is engaged
Dr Rubin is on holiday.
Dr Rubin is on holiday.

Role Play 2
Role Play 2
Student A
Student A
You work for Commercial
You work for Commercial
Insurance. Deal with
Insurance. Deal with
incoming phone calls.
incoming phone calls.
Sue Waite is in a meeting.
Sue Waite is in a meeting.
Mrs. Johnson is at lunch.
Mrs. Johnson is at lunch.
Student B
Student B
Phone Commercial
Phone Commercial
Insurance. Ask to speak
Insurance. Ask to speak
to these people:
to these people:
Sue Waite in the Customer
Sue Waite in the Customer
Service Department.
Service Department.
Mrs. Johnson in the
Mrs. Johnson in the
Marketing Department.

Marketing Department.


Scheduling and Rescheduling
Scheduling and Rescheduling

Watch out for differences in the way people talk
Watch out for differences in the way people talk
about times: 2:30 can be half past two,
about times: 2:30 can be half past two,
Fourteen-thirty, or even half-two. Always check
Fourteen-thirty, or even half-two. Always check
12:00 as 12a.m is midnight not midday.
12:00 as 12a.m is midnight not midday.

If possible get e-mail or text confirmation of
If possible get e-mail or text confirmation of
times and venues to avoid confusion.
times and venues to avoid confusion.