Tài liệu ADC PROFESSIONAL SERVICES Distributed Antenna Systems Maintenance doc

ADC PROFESSIONAL SERVICES
Distributed Antenna Systems Maintenance
Reduce costs
Improve network performance
Improve quality and consistency
Ensure continuous revenue generation
DISTRIBUTED ANTENNA SYSTEMS MAINTENANCE
As mobile phone users expect ubiquitous
coverage and enhanced data services, mobile
service providers are looking for new, more
cost-effective ways of delivering on those
demands. They also need to deploy new
services, such as on-demand TV, video and
music services. ADC’s Digivance Distributed
Antenna Systems (DAS) provide a cost-
effective solution to these challenges.
As with all systems, a telecommunications
network is only as good as the degree
to which it is maintained, and DAS is no
exception. A DAS network typically results
in more numerous radiating points, often
on utility or light poles, and introduces
unique maintenance requirements.
Network maintenance is essential to sustain
operational integrity. As well, managed
maintenance services can reduce the overall
costs of network ownership. A well-
maintained network, serviced by technicians
with the widest possible array of equipment
and facilities expertise, decreases service
disruptions caused by faulty elements and

reduces expenditures for emergency service.
As the market leader in deploying digital DAS
systems, ADC Professional Services offers a
complete suite of maintenance services for
your DAS network. ADC offers scheduled
preventive and emergency corrective
maintenance services for DAS networks
that help carriers:
• Ensure ongoing revenue generation
• Reduce the overall cost for network
maintenance

• Improve network performance
• Ensure quality and consistency
• Consolidate and streamline maintenance
processes
Program Management
ADC DAS maintenance services start with an
overall coordination of various maintenance
programs. Our program management service
includes:
• Primary customer and vendor interface
• Service Level Agreement compliance and
metrics reporting
• Documented equipment replacement
procedures and equipment routines with
task statements, including contact lists
and escalation policies
• Quality assurance
• Management of repair-and-return

processes and logistics
Preventive Maintenance Services
ADC works closely with our customers to
provide scheduled, preventive maintenance
services, which are required to provide
optimum long-term life and performance of
critical DAS elements.
ADC’s scheduled preventive maintenance
services include:
• Determination of required preventive
maintenance tasks
• Determination of the recommended
preventive maintenance schedule of tasks,
including monthly, quarterly, annual or bi-
annual tasks
• Dispatching of the appropriate
maintenance technician(s)
• Performance of preventive maintenance
tasks and completion of required
documentation
DISTRIBUTED ANTENNA SYSTEMS MAINTENANCE
Emergency Corrective
Maintenance
ADC provides remedial, on-demand
maintenance support to perform the
following services:
• Call dispatch from the service call center
• Retrieval of maintenance spare equipment
and any specialized test equipment from
the closest ADC maintenance location

• Perform diagnostics on the equipment and
coordination with the customer to replace
and repair the defective unit
• Trouble ticket resolution
• Defective parts management, including
documentation and repair and return
Service Call Center and Dispatch
ADC offers a single point of contact with
the following responsibilities:
• Receipt of service call from the
Customer NOC
• Trouble ticketing
• Technician dispatch
• Spares retrieval
• Coordination of trouble ticket resolution
• Activity reporting
Technical Assistance Center (TAC)
ADC’s TAC offers a single point of contact for
the support of ADC-manufactured products
and those from several OEM partners. Our
TAC service provides:
• Dedicated call-in number staffed by an
on-call engineer
• Direct contact with the NOC to attempt
remote trouble resolution
• Direct contact with OEMs to attempt
remote trouble resolution
Depot Services
To ensure the best possible response for
maintenance service needs, ADC offers

a depot service to stock and maintain
equipment spares and parts-repair kits. ADC
maintains parts lists with serial and version
numbers, restocks as needed and manages
the return and replacement of any defective
OEM parts, as well as updating all required
documentation. We also verify the return of
fixed equipment from an OEM and verify the
repair charges, and bench test returned or
replacement parts before returning them to
inventory.
One Partner, One Call
ADC can help simplify DAS maintenance and
the entire network maintenance lifecycle.
As a provider of planning and deployment
services for multivendor, multitechnology,
multiservice environments, we offer in-depth
expertise across wireless, wireline and cable
networks. By streamlining the complete
maintenance process, we help carriers
decrease overall costs while improving
network reliability. Improved performance
and cost savings are a winning combination
– let us show you how easy network
maintenance can be.
DISTRIBUTED ANTENNA SYSTEMS MAINTENANCE
Web Site: www.adc.com
From North America, Call Toll Free: 1-800-366-3891 • Outside of North America: +1-952-938-8080
Fax: +1-952-917-3237 • For a listing of ADC’s global sales office locations, please refer to our web site.
ADC Telecommunications, Inc., P.O. Box 1101, Minneapolis, Minnesota USA 55440-1101

Specifications published here are current as of the date of publication of this document. Because we are continuously
improving our products, ADC reserves the right to change specifications without prior notice. At any time, you may
verify product specifications by contacting our headquarters office in Minneapolis. ADC Telecommunications, Inc.
views its patent portfolio as an important corporate asset and vigorously enforces its patents. Products orfeatures
contained herein may be covered by one or more U.S. or foreign patents. An Equal Opportunity Employer
102298AE 9/06 Revision © 2006 ADC Telecommunications, Inc. All Rights Reserved
Planning Services
• Program and Project Management
• Network and Inventory Audit
• Engineering
Deployment Services
• Program and Project Management
• Engineering
• Material Services
• Preconfigured Equipment Solutions
• Power Services
• Installation Services
• Commissioning and Integration
• Provisioning
• Decommissioning and Removals
Maintenance Services
• Program and Project Management
• Service Call Center and Dispatch
• Technical Assistance Center
• Scheduled Preventive Maintenance
• Emergency Corrective Maintenance
• Field Resource Support
• Circuit Provisioning
• Service Call Center and Dispatch
• Logistic Services

• Spares Management
ADC Professional Services offers comprehensive
solutions for network operators delivering
voice, video and data services over wireless,
wireline and cable networks. Learn more at
www.adc.com/professionalservices.
About ADC Professional Services
Through its Professional Services organization, ADC helps plan, deploy and maintain
telecommunications networks throughout Europe and the United States. ADC’s unique experience
in multivendor, multitechnology, multiservice solutions makes ADC the ideal choice for projects that
require an in-depth, hands-on understanding of simple to complex network environments.