Tài liệu ADC Professional Services Network and Equipment Maintenance doc

Reduce costs
Improve network performance
Improve quality and consistency
Ensure continuous revenue generation
ADC Professional Services
Network and Equipment Maintenance
Network and Equipment Maintenance
ADC PROFESSIONAL SERVICES
Network and Equipment Maintenance
In a highly competitive telecommunications environment, operational excellence is mandatory.
Customers have too many choices to tolerate service disruptions, and more importantly, carriers
need continuous revenue generation to be successful.
Network and equipment maintenance is essential to sustain operational integrity. As well,
managed maintenance services can reduce the overall costs of network ownership. A well-
maintained network, serviced by technicians with the widest possible array of equipment
and facilities expertise, decreases service disruption caused by faulty elements and reduces
expenditures for emergency service.
ADC offers scheduled preventive and emergency corrective maintenance services for facilities
and multivendor equipment networks that can help carriers:
• Ensure ongoing revenue generation
• Consolidate and streamline maintenance processes
• Reduce the overall cost for network maintenance
• Improve network performance
• Ensure quality and consistency
ADC provides maintenance services for multivendor, multiservice, multitechnology networks
for applications that include:
• Central offices
• Carrier hotels
• Base stations
• Switching centers

• Data centers
• Network operations centers
• Headends and hubs
• Customer premises
Comprehensive Services
ADC offers a complete range of maintenance
services, which include:
• Program management
• Preventive maintenance
• Emergency corrective maintenance
• Service call center and dispatch
• NOC services
• Circuit provisioning
• Technical Assistance Center services
• Depot service
Program Management
ADC maintenance services start with an overall
coordination of various maintenance programs.
Our program management service includes:
• Primary customer and vendor interface
• Management of repair-and-return processes

and logistics
• Service Level Agreement compliance and
metrics reporting
• Documented equipment replacement
procedures and equipment routines with
task statements, including contact lists and
escalation policies
• Quality assurance

A Complete range of maintenance services
Network and Equipment Maintenance
Preventive Maintenance Service
ADC works closely with our customers to provide
scheduled, preventive maintenance services,
which are required to provide optimum long-term
life and performance of critical network elements.
ADC’s scheduled preventive maintenance services
include:
• Determination of required preventive
maintenance tasks
• Determination of the recommended preventive
maintenance schedule of tasks, including
monthly, quarterly, annual or bi-annual tasks
• Dispatching of the appropriate maintenance
technician(s)
• Performance of preventive maintenance tasks
and completion of required documentation
Emergency Corrective Maintenance
ADC provides remedial, on-demand maintenance
support to perform the following services:
• Call dispatch from the service call center
• Retrieval of maintenance spare equipment and
any specialized test equipment from the closest
ADC maintenance location
• Perform diagnostics on the equipment and
coordination with the customer to replace and
repair the defective unit
• Trouble ticket resolution
• Defective parts management, including

documentation and repair and return
Service Call Center and Dispatch
ADC offers a single point of contact with the
following responsibilities:
• Receipt of service call from the Customer NOC
• Trouble ticketing
• Technician dispatch
• Spares retrieval
• Maintenance
• Trouble ticket resolution
• Activity reporting
NOC Services
ADC’s Network Operations Center (NOC) Services
include network monitoring and management to
provide timely and critical information on network
status. Our NOC services include:
• 24x7 live network management
• Fault detection and management
• Notification and escalation
• Diagnostics and problem resolution
• Service-level agreement management
• Extensive reporting
Senior ADC network engineers with multivendor
and multitechnology expertise are available to
support a NOC function. This team can help
quickly identify the root cause of problems and
improve uptime of your network.
A Complete range of maintenance services
Network and Equipment Maintenance
Circuit Provisioning

For central offices, customer premises and other
service hub locations, ADC offers both scheduled
and on-demand circuit provisioning, which
includes:
• Provisioning and circuit activation based on
customer-specific requirements
• Circuit wiring and circuit pack installation
• Circuit testing and performance measurement
• Circuit verification with the NOC
• Fault diagnostics and one-site trouble shooting
Technical Assistance Center (TAC)
ADC’s TAC offers a single point of contact for
the support of ADC-manufactured products and
those from several OEM partners. Our TAC service
provides:
• Dedicated call-in number staffed by an on-call
engineer
• Direct contact with the NOC to attempt remote
trouble resolution
• Direct contact with OEMs to attempt remote
trouble resolution
• Dispatch of local technicians
Depot Services
To ensure the best possible response for
maintenance service needs, ADC offers a depot
service to stock and maintain equipment spares
and parts-repair kits. ADC maintains parts lists
with serial and version numbers, restocks as
needed and manages the return and replacement
of any defective OEM parts, as well as updating

all required documentation. We also verify the
return of fixed equipment from an OEM and
verify the repair charges, and bench test returned
or replacement parts before returning them to
inventory.
One Partner, One Call
ADC can help simplify the entire network
maintenance lifecycle. As a provider of planning
and deployment services for multivendor,
multitechnology, multiservice environments, we
offer in-depth expertise across wireless, wireline
and cable networks. By streamlining the complete
maintenance process, we help carriers decrease
over costs while improving network reliability.
Improved performance and cost savings are a
winning combination – let us show you how easy
network maintenance can be.
Web Site: www.adc.com
From North America, Call Toll Free: 1-800-366-3891 • Outside of North America: +1-952-938-8080
Fax: +1-952-917-3237 • For a listing of ADC’s global sales office locations, please refer to our Web site.
ADC Telecommunications, Inc., P.O. Box 1101, Minneapolis, Minnesota USA 55440-1101
Specifications published here are current as of the date of publication of this document. Because we are continuously
improving our products, ADC reserves the right to change specifications without prior notice. At any time, you may
verify product specifications by contacting our headquarters office in Minneapolis. ADC Telecommunications, Inc.
views its patent portfolio as an important corporate asset and vigorously enforces its patents. Products or features
contained herein may be covered by one or more U.S. or foreign patents. An Equal Opportunity Employer
102476AE 5/06 Original © 2006 ADC Telecommunications, Inc. All Rights Reserved
Network and Equipment Maintenance