Thực trạng tiếp cận thông tin về dịch vụ y tế và giáo dục của người dân hiện nay (nghiên cứu trường hợp tại huyện yên dũng, tỉnh bắc giang

Thyc trang tiep can thong tin ve dich vu y te va
giao due cua nguoi dan hien nay (Nghien cuu
trucmg hop tai huyen Yen Dung, tinh Bac Giang)

P h a m Vo Quynh Hanhf'>
T6m t i t : Sau han 30 ndm tien hdnh cdng cugc doi mdi theo hudng cdng nghiep hda,
hien dgi hda, Viet Nam dd dgt dugc nhiiu thdnh tuu to lan ve mgi mat. An sinh xa hgi
ludn dugc chu trgng, chdt lugng cugc song nguoi ddn duac ndng cao... Nhd nuac luon
chu dgng trong viic bdo ddm cung ung cdc dich vu xd hgi ca hdn cho nguai ddn, trong
do bao gom dich vu y te vd dich vu gido due. Bdy Id hai trong so ede dieh vu xd hgi ca
bdn duac Ddng vd Nhd nudc ddnh nhiiu su quan tdm vdi muc dich dam bdo cho ngudi
ddn CO mgt cugc song day dU, dm no, hgnh phue vd cdng bdng xd hgi. Bi co thi thu
hudng tdi da lgi ich tic dich vu y te vd gido due thi truac hit ngudi ddn cdn phdi duge
tiip cgn vdi cdc thong tin vi cdc dich vu do. Bdi viet mo td thiic trgng tiep can thong tin
ve dfch VT^ y ti vd gido due cUa ngudi ddn thong qua kit qud nghiin euu thuc nghiem a
cdc khia cgnh: ngi dung, tdn sudt tiip cgn thong tin; kenh tiep can thong tin vd muc dich
tiip can thdng tin.
Tir khoa: Thdng tin, Tiep can thdng tin, Djch vu y te, Dieh vu giao due
Abstract: Vietnam has gained several remarkable achievements in all aspects after more
than 30-year industrialization and modernization process Social security has always
been paid attention and the quality of life has improved. The State plays an active role
in providing citizens with s basic social services, notably health and educational ones
in order to ensure a happier and wealthier life and social justice. To gain the utmost
benefit, the public must first of all be fully informed about these services. This article
describes the current status of information access to health and educational services
through empirical research results in regard to the information content, access frequency,
channels and purposes.
Key words: Information, Information Access, Health Service, Educational Service

<"' ThS., Hpc vi?n Bao chi va Tuyen truyen; Email:

1, Dat van de
Ngay nay, khi xa hpi cang phat tiien,
ngudi ta cang nhan thay vai tid quan trpng
ciia thdng tin. Thdng tin da trd thanh mot
nhu ciu thilt ylu tiong mpi boat ddng ciia
ddi sdng xa hpi. Trong xa hgi, ai nam giu
thdng tin thi ngudi do se chiem uu the.
Thdng tin din din da trd thanh mgt loai
tai san dac biet quan tigng ciia nhan loai.
Con ngudi chi khi dugc tiep can thdng tin
mot each diy dii, chinh xac, kip thdi thi
mdi cd du tii thiic dl thuc hien cac quyen
cua minh. Trong thdi dai hpi nhap day bien
ddng, quyIn dugc tilp can vdi mpi thdng
tin tien tit ca cac linh vyc ciia ddi sdng
se giiip cdng dan nam dugc quyen, Igi ich
ciing nhu nghia vu ma minh phai thyc hien.
Tiep can thdng tin ve djch vu y te va giao
due se giiip ngudi dan thy hudng dugc day
du lgi ich tii cac dich vu nay. Bai viet phan
tich thyc trang tiep can thdng tin ve djch
vy y te va giao dye eua ngudi dan hien
nay, nghien ciiu trudng hgp tai huyen Yen
Diing, tinh Bac Giang'**.
So lieu thu thap dugc tien hanh nam
2018 va dya tren phuang phap chgn mau
ngau nhien he thdng. Qua phuong phap
nay, tac gia da lya ehgn dugc hai dia ban
nghien ciiu la Thi tran Neo va xa Tan Lieu

(huyen Yen Diing, tinh Bic Giang). Thi
Tran Neo each thanh pho BSc Giang 15km
vl hudng Ddng Nam, la khu trung tam
kinh te, chinh tii ciia Huyen Yen Dung,
cd dien tich 6km^, tdng dan sd hien nay
la: 7.023 ngudi, mat dd dan sd dat 881
ngudi/kml Kinh tl tap trung phat triln
'•'Bai viSt la mot p h k ket qua tir d l tai: 'Ttip can
thong tin ve cac dich vu xa hoi ca ban cua nguai
ddn hien nay (Qua nghien cmi trvang hap lgi huyen
Yen DUng - Bac Giang" do tac gia bai viet lam chii
nhi?m(2018).

vl tiiu thu cdng nghiep, thuong mai, dich
vu, du lich va cd nhieu chuyen bien tich
cyc trong nhung nam qua. Cdng tac quan
ly quy hoach, xay dyng dd thi dugc quan
tam diu tu. LTnh vyc van hda, xa hdi tiep
tuc phat trien, eac chinh sach an sinh xa
hgi dugc triln khai tdi ngudi dan. Xa Tan
Lilu nam each thi tian Neo khoang 6km,
cd dien tich 8,66km^ voi sd dan hien nay la
6.056 ngudi, mat do dan sd dat 562 ngudi/
km^. Ngudi dan tai xa Tan Lieu chii yfiu
lam viec trong ITnh vyc ndng nghiep, chan
nudi, trdng tipt. Ddi sdng cua ngudi dan
cdn nhilu khd khan. Hai dia ban nghien
ciiu tren dai dien eho cac dia ban khac nhau
ve vi tri dia ly, dac diem kinh te, van hoa,
xa hgi. Thi Tran Neo dai dien cho nhdm

dan cu sdng d thanh thi va xa Tan Lieu dai
dien cho nhdm dan cu sdng d ndng thon,
thdng qua day tac gia nham tim hieu nh|n
thiic cua ngudi dan khi hg sdng trong hai
mdi trudng trai ngugc nhau.
Vdi hai dia ban tien, mdi dia ban khao
sat 400 khach the nghien ciiu dai dien cho
400 hd gia dinh. Nhu vay, tdng sd mau
nghien ciiu tai huyen Yen Diing la 800
khach the dieu tia. Ben canh dd, nghien ciiu
eung tien hanh phdng van sau 20 ngudi dSn
va 10 can bg lanh dao dia phuang tai thi
tian Neo va xa Tan Lieu nham lam sang to
van de nghien ciiu, ddng thdi giiip bo sung
. cac ket qua nghien cuu dinh lugng, tiong
do ca cau theo gidi tinh la 386 nam va 414
nil.
2. Mot so kit qua chinh ciia nghien cihi
2.}. Noi dung, tdn sudt tiip can thong
tin ve dich vu y te yd gido due
- Ve dich vy y te
Theo bao cao ciia huyen Yen Diing,
vl cdng tac y tl, chinh quyen da chi dao
tiien khai cdng tac phdng, chdng dich
benh miia he; tang cudng phdng, chdng


Thuc trang tiSp can thdng fin...

15

Bang 1: Nhung noi dung ciia dich vu y te
dich benh ho ga, benh sdt xuat huyet, benh
ma ngucri dan tiep can thong tin (%)
dai; trien khai cac boat dpng hudng ling
Thang hanh dpng vi an toan thyc pham
Noi dung dich vu y te duac
Tyl?
nam 2017; xay dyng, trien khai ke hoach
tiep can th6ng tin
phdng, chdng ciim A (H7N9) d ngudi; ke
87,3
Bao hiem y te
hoaeh phdi hgp van ddng va giam sat bao
76,8
Kiem tra sice khoe
dam an toan thyc pham giai doan 201752,5
Chi phi dich vu y te
2020. Ve dan sd - ke hoach hda gia dinh:
tiep tyc quan tam chi dao thuc hien chinh
52,3
Phong chong dich benh
sach, chuong trinh, de an ve dan sd; tang
45,6
Tiem
phong
vac
xin
cudng edng tae phdi hgp lien nganh tuyen
41,3

Chit lugng dich vu
truyen, van ddng nhan dan khdng lua chgn
gidi tinh thai nhi; cdng tac tuyen truyen, van
Chinh sach nha nudc ve kham,
38,8
ddng, tu van cac ddi tugng tiong dg tudi
chua b$nh
sinh de ap dung cac bien phap tianh thai
34,8
Ca so vat chat y te
va cham sdc siic khde sinh san-, ke hoach
34,0
Chat lugng doi ngii y bac sT
hda gia dinh dugc quan tam
thuc hien (UBND huyen
Biiu Ah 1 Tin suit tilp c3n thdng tin ve dich vu y te
Yen Diing, 2017: 12).
cua ngirM dan (%)
Dich vy y te bao gom
nhieu ngi dung, trong
nghien ciiu nay tac gia dua
ra cac chi bao quan trgng
de do ludng ve kha nang
tiep can thdng tin ve eac ndi
dung ciia dich vu y t l , trong
dd bao gdm: Bao hiem y te;
kiem tra sire khde; chi phi
Thuang xuyen Thinh thoang
Khong tiep can
dich vu; phdng chdng dich

ngudi dan dugc tiep can thdng tin nay. Cd
benh; tiem phdng vac xin;
chat lugng dich vu; chinh sach nha nudc 34,8% ngudi dan dugc tiep can thdng tin
ve kham, chiia benh; ca sd vat chat y te; ve CO sd vat chat y te. Dieu nay cho thiy
cac thdng tin ve dich vy y t l tai dia phuang
chat lugng dgi ngii y bac sT.
Ket qua khao sat ciia chiing tdi cho ehua den dugc vdi tat ca ngudi dan sinh
thay, thdng tin ve bao hiem y te ngudi dan sdng tai day.
dugc tiep can nhieu nhat, chiem 87,3%
Cd the thay ngudi dan danh su quan
tiong tdng sd mau nghien cuu, tiep dd la tam dac biet ddi vdi thdng tin ve Bao hilm
thdng tin kiem tia sire khde, ehilm 76,8%; y te. Ngudi dan cd nhu ciu, nguyen vgng
thii ba la thdng tin ve chi phi dich vy y te, dugc tham gia bao h i l m y t l n h i m tilt
ehilm 52,5% (bang 1).
kiem chi phi kham chua benh, ddng thdi
Ngudi dan it dugc tiep can thdng tin bao ve siic khde eiia ban than va gia dinh.
ve chit lugng dpi ngu bac sT, chi cd 34,0% Khi dugc hdi v l cdng tac truyin thong v l


Thong tin Khoa hoc xa hdi. sd 9.201S

16

v l CO ban ngudi dan da cd y thiie tim
dieh vu bao hilm y t l , can bd dia phuang
cho bilt: "Dia phuang da tich eye tiong hiiu thdng tin, song t i n suat tiep can van
viec tiiln khai chinh sach bao hiem y te, chua thyc sy deu dan, dieu nay cho thay
gdp phin nang cao chit lugng cdng tac an ngudi dan v i n cdn chua danh sy quan tam
sinh xa hpi; ddng thdi cung giup moi ca thich dang d i n cac thdng tin ve dich vu y te.
- v l dich vu giao due

nhan nhan thiic diy dii, tich eye tham gia
Trong nhiing thap nien qua, nen giao
bao hilm y tl. Vi do la cdng viec thiet thyc
khdng chi trong kham, chua benh, ma cdn due Viet Nam cd nhirng bude phat tiiln, dat
ca trong viec cham sdc giir gin siic khde, dugc nhimg thanh tyu dang ghi nhan, gop
gop phan vao sy phat trien ciia mdi ngudi phan quan trpng vao nang cao dan tri, dao
va xa hdi" (PVS., Nir, 42 tudi, Can bg dja tao nhan lye eho cdng cupc xay dyng, bao
ve va ddi mdi dit nudc. Dang va Nha nudc
phuong).
Khi xem xet t i n suit tiep can thdng khdng ngung nang cao chit lugng dich vy
tin vl dich vu y t l ciia ngudi dan, sd lieu giao due, tuyen truyin phd bien mgi van de
tai biiu dd 1 cho thay: Ty le ngudi dan v l giao due tdi tat ca cac vung mien, thdng
dugc tiep can thdng tin ve dich vu y te rat tin da dang d i n ngudi dan. Qua thyc tl
cao, trong tdng sd 800 ngudi tra Idi, cd khao sat tai huyen Yen Diing, cd the thay
den 95,5% ngudi dan dugc tiep can thdng ed mdt sd npi dung tiong ITnh vyc giao due
tin dich vu y te, chi cd 4,5% khdng duge dugc ngudi dan tiep can thdng tin, mo ta
tiep can. Ngudi dan tiep can thdng tin trong bieu do 2.
Khao sat cac ndi dung ve dich vu
dich vu y te vdi tan suat khdng deu, theo
sd lieu khao sat, cd 24,9% ngudi dan tiep giao dye, ndi dung dugc ngudi dan tiep
can thdng tin mpt each "thudng xuyen (vai can nhieu nhat la thdng tin ve hpc phi,
lan/tuan)", 45,1% ngudi dan tra Idi "thinh chiem 65,8%, sau do la eai each chucmg
thoang (vai lin/thang)", 25,8% "hilm khi trinh giao due, ehilm 55,5%. Ngudi dan
it dugc tiep can thdng tin ve co sd vat
(vai lan/nam)".
Bieu do 2: N^i dung tilp c?n thong tin ve dich vu giao due
cua ngu-M dan (%)
Hoc phi
Cai each chuong trinh giao due

•i:•?.•?:•;

i ;:X;;.»iSi:

Che dp dai ngQ, chinh sach uu tien ciia Nha nucrc

>•:•:•::•;::::::::•:•::•;•::::•••::': 1 4 0 , 5

Gido due ph6 thong {TH, THCS, THPT)

mmi:

Ho tr? mien giam hpc phi cho cac d6i tugng
ã

Dao tao nghe

K::-ô..:KitMv.V.Y;;] 6.

:":'.-:".:::;::;::-:-:::::• ^iiiiii-.;:-:i-i:-xW'•:•>:• Wy^y\

^

-

-

S S ; ! 37,5
• au

36.5

:.....:...i::.:Sl 32,3

Chat lugng doi ngii giang day

S S i S S M 31,3

Dau ra cua ca so dao tao

:,.,v:S":i:;:,:,:3 31,3

Co sa vat chat ciia Inrang hgc

.-:"'':'x'x| 27,8

55.5


T h u c trang tiep cdn thong tin..

17

lin/thang)" va 18,8% "hilm khi (vai lan/
nam)" (biiu do 3).
Qua tim hiiu vl ndi dung ciing nhu
tin suit tilp can thdng tin vl dich vu y te
va giao due ciia ngudi dan, cd the nhan
thiy ty le ngudi dan tiep
Bieu do 3: Tan suat tiep can thong tin ve dich vu giao due

can thdng tin ve dich vu
cua ngirdi dan (%)
y tl va giao due tuong
ddi eao, tuy nhien tan
suit tiep can thdng tin
ciia ngudi dan cdn chua
dugc thudng xuyen, lien
tue. Dieu nay cd the lam
gian doan viec tiep nhan
thdng tin ciia ngudi dan.
Ngudi dan can chu dpng
hon niia trong qua trinh
Thuimg xuyfin
tham gia tiep can thdng
den dugc vdi tat ca mgi ngudi dan sinh tin, can thudng xuyen tim hieu thdng
sdng tai day. Ngudi dan chua dugc tiep tin ve dieh vu y te va giao due nham thu
can thdng tin ve tat ca cac ngi dung cua hudng toi da Igi ich ma cac dich vu nay
giao due mgt each toan dien. Da sd nhung mang lai.
2.2. Kenh tiep can thong tin ve dich vu
ngudi tilp c^n thdng tin ve dich vu giao
due thugc cac nhdm nhu hgc sinh, sinh y te vd gido due
- Ve dich vu y te
vien hay nhiing ngudi cd con em dang
Truyen thdng la phuang tien hiiu hieu
trong do tudi den trudng.
Nhiing nam gan day, cdng tac tuyen nhat de giup ngudi dan, cgng ddng nhan
truyen phd bien ve cac chinh sach, hoat dugc thdng tin, cd kien thiie ve siie khde,
ddng giao due cho toan dan da dugc chii viec bao ve va nang cao siic khde cua
trpng ban. Theo sd Heu d bieu dd 3, de minh. Ngoai ra, truyen thdng cdn giiip cac
dang nhan thay ty le ngudi dan dugc tiep cap chinh quyen, cac bp, nganh doan the

can thdng tin ve dich vu giao due tuong nam bat va quan tam dau tu nhieu ban cho
ddi eao, trong tdng sd 800 ngudi tra Idi, cdng tac y te.
cd 84,0% ngudi dan dugc tiep can thdng
Thye te nhiing nam qua cdng tac truyen
tin dich vy giao due, chi cd 16,0% khdng thdng ve dam bao siic khde cho nhan dan
dugc tiep can. Tuong ty vdi tan suat tiep dugc cac cap, cac nganh, doan the va cac
can thdng tin dich vu y te, ngudi dan tiep dia phucmg quan tam chii y. Bp Y te va
can thdng tin dich vu giao due vdi tan Bg Thong tin va Truyen thdng da ky ket
suat khdng deu, theo sd lieu khao sat cd Chuong tiinh sd 1050/CTr-BYT-BTTTT
23,5% ngudi dan tiep can thdng tin mdt ngay 9/10/2014 ve viee phoi hgp thdng tin,
each "thudng xuyen (vai lan/tuan)"; cd truyen thdng ve cdng tac bao ve, cham sdc
41,8% ngudi dan tia ldi "thinh thoang (vai va nang cao siic khde nhan dan giai doan

chat eua tmdng hpc, chiem ty le thap nhat
(27,8%) trong tong sd cac ndi dung neu
tren. Ciing gap van de tuong ty trong viec
tiep can thdng tin ve y te, cac thdng tin
ve dich vu giao due tai dia phuang chua


Thong Mn Khoa hQC xa hoi. s6 9.2Q1S
truySn cho dan. Co thiy chuong trinh ye
khuyen hoc duoc di sau va tuyen trayen
nhiSu hon" (PVS., Nu, 42 tu6i, Can b5
dja phucmg).
Ve viec tiSp can thong tin dich vu y te
qua benh vien, co 77,4% nguai dan tiSp
can thong tin v6 y ti qua kenh nay. Co the
ly giai dieu nay la do dac diem tham kham

2014-2020. KS tir khi Chuong trinh tren
dupc ky kSt, nhilu hoat dong phai hop da
duoc triSn khai co hieu qua.
Nham tim hiSu nguoi dan tiep can
thong tin vi dich vu y t6 qua kenh nao la
chu ySu, nghien cuu da dua ra bien so ye
cac kenh ma nguoi dan c6 kha nang tiep
can thong tin.

Bieu do 4: Kenh tiep can thSng tin ve dich vu y te
ciia ngiroi dan (%)
Tap huan, giao dye dong

dang

:".:;: :;:•;::: o::;'::::; • -y^:::-^

48,4

:.•.-.:•::.;.:.:.-.•.:.:.:-:,-:::•:•:•:•:• ; : : : |
y , : ; i ;::•:::::..•::;:>>:.":•:•:.•.v-;i
•:•:•:-:•::::;•:•:•:•'•:••-•-:•;-:

53
54,3

:•:-;•:•:- •:. .•<:-y'i

•.:,::••:'.•:•.•:•-•:''•;'>:-;•;•:•:••• •-•:•;•>>::'>:::'l
C S c p h u o n g tien truyfin t h o n g dai

chung

b g , CO q u a n d o a n t h i , t u y e n t m y e n

vien

Gia dinh, b?n be, n g u i i

than

66,2

i:::;:::-;-:-.;.:-:.;---• • : - : : v ; : : - : ' : -•.•.:•:< ,:•:: y-A
'•: •':':•:•.•::•:•:

C&n

65,5

: ; :•.:.:.:•:

:•: : • ; - . - . - . • ••

..

:•: >:

•:'.o;W:;:.;i>:y-:•: •

Cd 87,4% ngudi dan tiep can thdng
tin vl y tl qua "Gia dinh, ban be, ngudi
than". Day la mgt trong nhirng each tiep
can thdng tin phd bien ciia mgi ngudi.
Kenh tilp can thdng tin dugc ngudi dan
lya chpn nhilu thir hai la tiep can thdng
tin tu "can bd, ca quan doan the, tuyen
truyen vien", chiem ty le 78,9% (bieu do
4). Vi?c ngudi dan dugc tiep can thdng tin
qua can bp dia phuang cung diing vdi tinh
hinh thuc te ve cdng tac truyen thdng eua
can bd dia phuang. Dieu nay the hien rat
rd qua phdng van sau y kien cua can bd
dia phuang: "Ndi chung trong eac cupc
hpp thi deu trien khai cac ndi dung tir tren
dua xuong. Cap tren ed nhiing chuang
tiinh gi thi vl dia phuang se tiiln khai
thdng bao luon cho dan va hang thang diu
cd cac chuong tiinh dua xudng dl tuyen

. • : - i :•'••'•• •

•::•<•>>•:••

73,9

••:!

7 7 , 4

..;-:.: :;•;•..: :••'••:.:•...]
>;.:>•::::.:•: v<<:t<^--:-y-^:

78,9

f.viol

87,4

siic khde cua ngudi dan. Thdng thudng
nhirng ngudi cd sir dung dieh vu y te tai
benh vien thi se dugc tiep can thdng tin
vl dich vu y tl qua benh vien. Ngugc lai,
nhung ngudi it den benh vien se it cd co
hdi tiep can thdng tin dieh vu y te qua co
sd nay.
Ddi vdi kenh tap huan, giao due ddng
dang, day la kenh truyen tai thdng tin it
duge ngudi dan tiep can nhat. Cac phuang
tien truyen thdng dai chimg (truyen hinh,
phat thanh, bao in, sach, ap phich, bang rdn,
td roi) ciing la mgt trong cac kenh truyen
tai kha nhieu thdng tin ve dich vy y te tdi
ngudi dSn. Ty le ngudi dan tiep can thdng
tin qua kenh nay la 73,9%.
"Chi chu ylu tilp can thdng tin qua
loa phat thanh cua phudng hoac khi di lam
thi cdng ty se cho tham gia BHYT. Hoac

19

Thyc trang tiep cdn thong tin...
thinh thoang dua con di tiem phdng thi
chi cd dugc phat td rai, hoac thay d cac
khau hieu bang rdn dugc treo d cac nga
ba dudng" (PVS., Nii, 35 tudi, nhan vien
van phdng).
Hien nay ngudi dan tiep can vdi
intemet va mang xa hdi (social networks)
kha phd bien, vi vay day cung la mdt tiong
nhiing kenh hiiu ich (lan lugt ehilm ty le
66,2% va 65,5%) de ngudi dan tiep can
thdng tin mdt each nhanh chdng, de dang
va hieu qua.
- Ve dich vy giao due
Tuong ty, tim hieu kenh tiep can
thdng tin ve dich vy y te, trong dich vu
giao dye ehung tdi ciing dua ra cac kenh
khac nhau de do miie do lya ehgn kenh
tiep can thdng tin ciia ngudi dan.

true tilp din ITnh vyc giao due, hgc tap cua
hgc sinh, sinh vien ma phu huynh cd con
em dang trong do tudi den tmdng quan
tam; nhiing thong tin hg nhan dugc chu yeu
lien quan din van de hgc phi nen hai kenh
tien ehilm ty le cao la phu hgp vdi tinh
hinh thyc te.
Ngudi dan ciing dugc tiep nhan thdng

tin v l dich vu giao dye qua kenh "can
bd, CO quan doan the, tuyen truyen vien",
ehilm ty le 69,1%. Cung gidng nhu dich vu
y tl, dich vu giao due tai dia phuang ciing
dugc chinh quyIn quan tam, day manh
trong cdng tac tuyen truyen, phd bien cac
ndi dung va chinh sach lien quan.
"Ngoai hinh thiic thdng bao bang loa
phat thanh thi t^i dia phuang cae chii cung
thdng bao qua hinh thiic hdi hgp, vi du nhu

Bieu do 5: Kenh tiep can thong tin vl dich vu giao due
cua ngu'M dan (%)
Gia dinh, ban be, ngucri than

!1 79,2

Cdc phucmg tien truyin thong dai chiing

J 72,6

Giao vien

70,3

Nha trucmg
Can b9, CO quan doan the, tuyen truyen vien

m 69,1

Intemet

I 63,4

Mang xa hoi

1 63,4

Hpi hpp
Tap huan, giao due dong dang
10

So lieu cho thay: "Gia dinh, ban be,
ngudi than" la kenh dugc ngudi dan lya
chpn nhieu nhat de tiep can thdng tin ve
djch vu giao due, vdi ty le 79,2%. Tiep den
la eac phuang tien tmyen thdng dai chung
ehilm ty le 72,6% (biiu dd 5). Ty le dugc
ngudi dan lya chgn ciing tuong ddi cao
la kenh giao vien va nha tmdng lan lugt
70,3% va 68,9%. Day la hai kenh hen quan

20

30 40

50

60

70

80

90

thdng qua hdi cyu chien binh, hdi phu nii...
di vao td chirc nao thi thdng bao vdi td chirc
do de thdng bao tuyen tmyen cho phu hgp
vdi tung ddi tugng... (PVS., Nam, 55 tuoi,
can bg dia phuong).
Ngoai ra, mdt sd kenh khac ciing dugc
ngudi dan lya chpn de tiep can thdng tin
nhu internet, mang xa hdi, hpi hpp, tap
huan, giao due ddng dang.


Thdng tin Khoa hgc xa hdi. sd S.201S

20

da cd nhan thiic tdt ve viec tiep can thong
tin dich vu y te va giao due. Dieu nay tao
dilu kien thuc day ngudi dSn thyc hien tot
ban cac chii truong, dudng ldi, chinh sach
eiia Dang va Nha nudc ve van de su dung
dich vu y te va giao due.
3. Ket luan
Phin Idn ngudi dan tai huyen Yen
Diing dugc tilp can thdng tin dich vu y

tl, giao dye. Ngudi dan tiep can vdi nhieu
2.3. Muc dich tiip can thong tin vi thdng tin dich vu y te, giao due qua cac
kenh tmyIn tai thong tin da dang. Dieu do
dich vu y te vd gido due cua ngudi ddn
Nghien cuu khdng ehi dimg lai d viec cho thay nhieu ngudi dan tai dia ban khao
tim hieu ngi dung, tan suat, kenh tiep can sat da nhan thuc dugc gia tri va tam quan
thdng tin ma cdn tim hieu muc dich tiep can tigng cua thdng tin dich vu ddi vdi cupc
thdng tin ciia ngudi dan xem lieu viec tiep sdng. Ngudi dan tai huyen Yen Diing dugc
can thdng tin cua hg cd thyc sy la mgt nhu tiep can thdng tin qua kenh can bd thupc
cau phuc vu cho chinh ban than eiia moi ca cac CO quan, doan the tai dia phuang mpt
nhan hay khdng. Bieu dd 6 md ta mue dich each tuong ddi thuan lgi do dia phuang da
tiep can hay khong thdng tin ve dich vu y te thyc hien cdng tac tmyen thdng manh me
va giao dye ciia ngudi dan.
tdi ngudi dan. Phuong tien tmyen thdng dai

Nhu vay, nhin ehung ngudi dan cd
nhilu phuang thiic de tim hieu thdng tin
v l dieh vu y t l va giao due, bang each
nay hay each khae d i u the hien nhu cau
cita ngudi dan ve viec tiep can thdng tin
vdi cac dieh vu xa hdi ndi chung va vdi
cac dich vu y t l , giao due ndi rieng. Dieu
nay ciing cho thay truyen thdng tai huyen
Yen Diing da dat dugc nhiing thanh cong
nhat dinh.

Bieu do 6: Muc dfch tiep c^n thong tin ve dich vu y tl
va giao due cua ngucri din (%)
De nang cao hieu biet

:•:::•:>,>-•:: :V;..;

^••^^m^}::iMW^w.^^:

Tim hieu thong tm

y\'^^

;-.*.":V;,::::-'-'.:\'v\--V;]

Thu huong cac djch vu

xV:;;:;:>:':;^:;

De cap nhat thong tin thoi sir v6 dich vu

i-;:,:;

:•:•:•;•.:•;;•;;;:•.•.••-':•••••!

De giai tri

•;;•:.••'•yy.:\

511
47.1

45.1

2 8 , 1

••--;xr.;'-:-::":-:-,:,l 27.8

De giup de nguoi khac

:-.>:^. ;::;.::v::;^-.v;.| 27.3

De chia se kien thiic, kinh nghiem

".:•;;•!:•=::;.] 21.3

De phyc vu vi?c hpc tap, lam viec

•::;'^| 15,3

Kiem Ira, giam sal thong tin

.::il 14,5

De kinh doanh, buon ban (phuc vu cong viec kilm thu nhap)

T]l2

3 3,2

Nhin Chung, ngucri dan da c6 nhiing
muc dich nhat dinh khi tim hieu thong tin,
day la mot dau hieu tot chung to nguoi dan

chiing va intemet ciing la kenh hiiu hieu dj

nguoi dan ti6p can thong tin vS dich 'vu y
tS va giao due. Tuy nhien, vin con mot bo


21

Thyc trang tiep can thong Kn...
phan chua dugc tiep can thdng tin ve cae
dich vy nay do gap phai nhirng khd khan,
rao can nhat dinh.
Phan ldn ngudi dan tiep can thdng tm
ve dich vu y te va giao due vdi muc dich
nang cao hieu biet. Nhu vay, viec tiep can
thdng tin cua ngudi dan khong chi dimg lai
d viec thda man nhiing nhu cau ca ban la cd
dugc thdng tin, ma cao hon niia la nhu cku
dugc nang cao hieu biet, tiau doi tri thiic de
tid thanh cdng dan toan cau.
Ket qua nghien cihi da phac hga mgt
biic tranh kha ro net thuc trang tiep can
thdng tin ve dich vu y te va giao due eua
ngudi dan hien nay tai dia ban duge khao
sat. Tren co sd do, cac nghien eiintieptheo
ed the dua ra cac md hinh truyen thdng phu

hgp giiip ngudi dan dugc hudng lgi ich tdi
da thdng qua viec tiep can thdng tin a
Tai lieu tham khao
1. Cao Thn Uang (20\6), Chinh sdch xd
hgi hoa gido due vd y te a Viet Nam

hien nay, Nxb. Khoa hgc xa hgi.
Ha Ngi.
2. Pham Quang Hda (2010), Quyen tiip
can thdng tin cua edng ddn, Nxb. Tu
phap. Ha Npi.
3. Le Thi Ho^i Thu (2008), "Xay dyng
Luat bao hiem y te d Viet Nam", Tap
ehi Nhd nuac vdphdp lugt, sd 5, ti. 6.
4. UBND huyen Yen Dung (2017), Bdo
cdo kinh te ~ xd hgi tgi dia phuang.