(Đồ án hcmute) analyzing reality situation of supplier quality management at terumo bct vietnam limited company

HO CHI MINH CITY UNIVERSITY OF TECHNOLOGY AND EDUCATION
FACULTY FOR HIGH QUALITY TRAINING

FINAL THESIS
INDUSTRIAL MANAGEMENT

ANALYSING REALITY SITUATION OF SUPPLIER
QUALITY MANAGEMENT AT TERUMO BCT
VIETNAM LIMITED COMPANY

Instructor: NGUYEN THI ANH VAN
Student : NGUYEN THI THUY VI
Student ID : 15124062

SKL 0 0 5 5 3 2

Ho Chi Minh City, 01/2019

Luan van


HO CHI MINH CITY UNIVERSITY OF TECHNOLOGY AND EDUCATION
FACULTY FOR HIGH QUALITY TRAINING

FINAL THESIS

ANALYZING REALITY SITUATION OF SUPPLIER
QUALITY MANAGEMENT AT TERUMO BCT
VIETNAM LIMITED COMPANY

Student :

NGUYEN THI THUY VI

Student ID :

15124062

Class of 2015
Major :

INDUSTRIAL MANAGEMENT

Instructor: Master NGUYEN THI ANH VAN

Ho Chi Minh city, January 2019
1

Luan van

HO CHI MINH CITY UNIVERSITY OF TECHNOLOGY AND EDUCATION
FACULTY FOR HIGH QUALITY TRAINING

FINAL THESIS

ANALYSING REALITY SITUATION OF SUPPLIER
QUALITY MANAGEMENT AT TERUMO BCT
VIETNAM LIMITED COMPANY

Student :

NGUYEN THI THUY VI

Student ID :

15124062

Class of 2015
Major :

INDUSTRIAL MANAGEMENT

Instructor: Master NGUYEN THI ANH VAN

Ho Chi Minh city, January 2019
i

Luan van


CỘNG HÒA XÃ HỘI CHỦ NGHĨA VIỆT NAM
Độc lập – Tự do – Hạnh phúc

Tp. Hồ Chí Minh, ngày 15 tháng 01 năm 2019

NHIỆM VỤ KHÓA LUẬN TỐT NGHIỆP
Họ và tên sinh viên: Nguyễn Thị Thúy Vi
Ngành: Quản lý công nghiệp
Giảng viên hướng dẫn: Cô Nguyễn Thị Anh Vân
Ng y nhận ề tài:

MSSV: 15124062
Lớp: 15124CL2
ĐT: 0356480223
Ngày nộp ề tài: 15/01/2019

1. Tên ề tài: Phân tích thực trạng quản lý chất lượng nhà cung cấp tại công ty TNHH
Terumo BCT Việt Nam.
2. Các số liệu, tài liệu ban ầu: Quy trình quản lý chất lượng nhà cung cấp, hồ sơ quản lý
nhà cung cấp, tài liệu o tạo của công ty,…
3. Nội dung thực hiện ề t i: Từ việc quan sát, thực tập, trực tiếp làm việc, tác giả ánh
giá những iểm mạnh, hạn chế trong việc thực hiện quản lý chất lượng nhà cung cấp. Từ
ó ề xuất giải pháp ể cải tiến quy trình, thực trạng hiện tại của cơng ty.
4. Sản phẩm: Bài luận văn ―Phân tích thực trạng quản lý chất lượng nhà cung cấp tại công
ty TNHH Terumo BCT Việt Nam‖

TRƯỞNG NGÀNH

GIẢNG VIÊN HƯỚNG DẪN

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Luan van


DEPARTMENT OF BUSINESS ADMINISTRATION – FACULTY OF ECONOMICS – HCMUTE

RUBRICS for GRADUATION THESIS ASSESSMENT by SUPERVISOR
Student′s name: ...................................................................................Student′s number: ...............................................................................
Thesis′ title: ......................................................................................................................................................................................................

Criteria

Content

Citation
and
Reference

Poor

Fair

Good

Excellent

0-3.0

3.1-4.0

4.1-5.0

5.1-6.0

There is no connection among
chapters. Research main points,
purposes and content do not
match to the thesis′ title.
Analyses are too general and
lack details. All analyses and
interpretation
are
not
scientifically grounded. Many
ideas are not coherent and
inconsistent.

Lack of connection among
chapters. Research main
points,
purposes
and
content do not closely
match to the thesis′ title.
Analyses are too general
and lack details. Many
analyses and interpretation
are

not
scientifically
grounded.

There is connection among
chapters. Research main
points, purposes and content
match to the thesis′ title, but
analyses are simplistic and
lack details, lack of focus in
support of the topic. Some
analyses and interpretation

are
not
scientifically
grounded.

There is connection among
chapters. Research main
points, purposes and content
match to the thesis′ title.
Analyses are detailed and
demonstrate a focus in
support of the topic. Analyses

and
interpretation
are
scientifically grounded.

0-0.4

0.5-0.6

0.7-0.8

0.9-1.0

Few references are used.
Include non-referred theories
(concepts) in the thesis. Many
figures
are
not
named,
numbered and cited.

A moderate number of
references

are
used.
Include
non-referred
theories (concepts) in the
thesis. Many figures are

A high number of references
are used. Include some nonreferred theories (concepts)
in the thesis. Some figures
are not named, numbered

Varied uses of sources.
Sufficient
references
to
theories (concepts) in the
thesis. Figures are named,
numbered
and
cited

Score

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not named, numbered and and cited appropriately.
cited.

Sentences
and
Vocabular
y

Attitude

adequately (excluding figures
that are self-analyzed and
self-processed by the author).

0-0.9

1.0-1.3

1.4-1.7

1.8-2.0

Development of ideas is
unclear,
inconsistent
and
disorderly organized. Numerous
inexactness in wording (not
appropriate in the context).
Sentences lack of coherence,
there are many spelling

mistakes.

Development of ideas is
inadequately clear and
disorderly organized. Much
inexactness in wording (not
appropriate in the context).
Sentences
lack
of
coherence, there are many
spelling mistakes.

Development of ideas is
inadequately clear. Some
inexactness in wording (not
appropriate in the context).
Sentences lack of coherence,
there are some spelling
mistakes.

Development of ideas is clear
and flows in a logical
progression. Uses of words

are appropriate in the given
contexts.
Sentences are
coherence, there are no
spelling mistakes.

0-0.4

0.5-0.6

0.7-0.8

0.9-1.0

Rarely contact supervisor to Occasionally
contact Often contact supervisor to Usually contact supervisor to
have the report assessed
supervisor to have the have the report assessed
have the report assessed
report assessed

Total score:
Conclusion:  Allow the student to defense in front of committee

 Allow the student to defense in front of committee
Day ….month…..year

Supervisor

iv

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KHOA ĐÀO TẠO CHẤT LƯỢNG CAO - ĐẠI HỌC SƯ PHẠM KỸ THUẬT TP.HCM

BIÊN BẢN CHẤM KHÓA LUẬN TỐT NGHIỆP DÀNH CHO GVPB
Sinh viên thực hiện: ...............................................................................................MSSV: ............................................................................
Tên KLTN: ......................................................................................................................................................................................................
...........................................................................................................................................................................................................................
Tiêu chí đánh giá

Yếu
0-0.4

Trung Bình
0.5-0.6

Khá
0.7-0.8

Giỏi
0.9-1.0

Cấu trúc

Xác ịnh khơng úng mục
tiêu nghiên cứu, vấn ề
nghiên cứu. Các ề mục
ược tổ chức không hợp lý.

Khơng có sự liên kết giữa
các chương.

Chưa xác ịnh rõ mục
tiêu nghiên cứu, vấn ề
nghiên cứu. Các ề mục
ược tổ chức chưa hợp
lý. Thiếu sự liên kết
giữa các chương.

Xác ịnh ược mục tiêu
nghiên cứu, vấn ề nghiên

cứu. Các ề mục ược tổ
chức hợp lý. Có sự liên
kết giữa các chương.

Xác ịnh rõ r ng mục tiêu
nghiên cứu, vấn ề nghiên
cứu. Các ề mục ược tổ
chức rất hợp lý. Có sự
liên kết chặt chẽ giữa các
chương.

0-3.0

3.1-4.0

4.1-5.0

5.1-6.0

Nội dung

Những vấn ề chính cần
nghiên cứu, mục tiêu nghiên
cứu, v nội dung không phù

hợp với tên ề t i. Các phân
tích cịn lan man, chưa chi
tiết. Tất cả các phân tích
nhận ịnh khơng có cơ sở.
Nhiều ý phân tích thiếu
mạch lạc, mâu thuẫn nhau.

Những vấn ề chính cần
nghiên cứu, mục tiêu
nghiên cứu, v nội dung
chưa phù hợp ho n to n
v o tên ề t i. Các phân

tích cịn lan man, chưa
chi tiết. Có nhiều phân
tích nhận ịnh khơng có
cơ sở.

Những vấn ề chính cần
nghiên cứu, mục tiêu
nghiên cứu, v nội dung
phù hợp với tên ề t i,
nhưng phân tích sơ s i,
chưa chi tiết, v chưa tập
trung giải quyết to n bộ

ược các vấn ề nghiên
cứu. Một số phân tích,
nhận ịnh thiếu cơ sở.

Những vấn ề chính cần
nghiên cứu, mục tiêu
nghiên cứu, v nội dung
phù hợp với tên ề t i.
Phân tích chi tiết, v tập
trung giải quyết ược các
vấn ề nghiên cứu. Các
phân tích nhận ịnh có cơ

sở.

0-0.4

0.5-0.6

0.7-0.8

0.9-1.0

Trích dẫn và tài
liệu tham khảo

Có rất ít t i liệu tham khảo.
Khơng có trích dẫn các lý
thuyết (khái niệm) ược nêu
ra trong ề t i. Có rất nhiều

Điểm

T i liệu tham khảo T i liệu tham khảo khá T i liệu tham khảo rất
không
phong
phú. phong phú. Có một số lý phong phú. Có trích dẫn

Khơng có trích dẫn các thuyết (khái niệm) chưa
ầy ủ các lý thuyết (khái
lý thuyết (khái niệm)
ược trích dẫn. Có một số niệm) ược nêu ra trong
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bảng biểu chưa ược ặt tên,
ánh số v ghi nguồn.

Câu văn và từ
ngữ

ược nêu ra trong ề t i. bảng biểu chưa ược ặt
Có nhiều bảng biểu tên, ánh số v ghi nguồn
chưa ược ặt tên, ánh ầy ủ.
số v ghi nguồn.

ề t i. Các bảng biểu
ược ặt tên, ánh số ầy
ủ, ược ghi nguồn ầy
ủ (trừ những bảng biểu

do tác giả tự phân tích,
tính tốn)

0-0.9

1.0-1.3

1.4-1.7

1.8-2.0

Triển khai các ý thiếu rõ

r ng, mâu thuẫn nhau v lộn
xộn. Rất nhiều lỗi trong sử
dụng từ ngữ (chưa phù hợp
với ho n cảnh). Câu văn
thiếu mạch lạc, rất nhiều lỗi
chính tả.

Triển khai các ý thiếu rõ
ràng v lộn xộn. Nhiều
lỗi trong sử dụng từ ngữ
(chưa phù hợp với ho n
cảnh). Câu văn thiếu

mạch lạc, nhiều lỗi
chính tả.

Triển khai các ý thiếu rõ
r ng. Có một số lỗi trong
sử dụng từ ngữ (chưa phù
hợp với ho n cảnh). Câu
văn thiếu mạch lạc, có
một số lỗi chính tả.

Triển khai các ý rõ r ng,
liền mạch. Sử dụng các từ

ngữ phù hợp với ho n
cảnh. Câu văn mạch lạc,
khơng có lỗi chính tả.

Tổng điểm:
Kết luận:  Cho SV bảo vệ trước hội ồng

 Không cho SV bảo vệ trước hội ồng

Nhận xét của GV và yêu cầu SV chỉnh sửa:
.........................................................................................................................................................................................................................................
.........................................................................................................................................................................................................................................

Câu hỏi: (tối thiểu 2 câu)
.........................................................................................................................................................................................................................................
.........................................................................................................................................................................................................................................
.........................................................................................................................................................................................................................................
Ngày ….tháng…..năm ……
Giảng viên chấm KLTN
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KHOA ĐÀO TẠO CHẤT LƯỢNG CAO - ĐẠI HỌC SƯ PHẠM KỸ THUẬT TP.HCM

PHIẾU CHẤM KHÓA LUẬN TỐT NGHIỆP CỦA THÀNH VIÊN HỘI ĐỒNG
Sinh viên thực hiện: ...............................................................................................MSSV: ............................................................................
Tiêu chí
đánh giá
Slide

Yếu

Trung Bình

Khá

Giỏi

0-0.4

0.5-0.6

0.7-0.8

0.9-1.0

Khơng chuyển tải ầy ủ nội dung Chuyển tải chưa ầy ủ nội

của khóa luận, khơng ẹp v dung của khóa luận, tương
khơng thu hút.
ối ẹp nhưng chưa thu hút.

0-0.5
Thuyết
trình

0
Thời gian

Nội dung

Trả lời
câu hỏi

Chuyển tải ược nội dung Chuyển tải ược nội dung của
của khóa luận, ẹp nhưng khóa luận, ẹp, thu hút.
chưa thu hút.

0.6-0.9

Giọng nói nhỏ, khơng rõ r ng; Giọng nói to, rõ r ng;
trình bày khơng logic, phong thái nhưng trình b y thiếu logic,

khơng tự tin.
phong thái thiếu tự tin.

1.0-1.2

1.3-1.5

Giọng nói to, rõ r ng; Giọng nói to, rõ r ng; trình b y
trình bày logic, phong thái logic, lôi cuốn; phong thái tự tin.
tự tin.

0.1

Trễ > 4 phút so với thời gian quy Trễ < 4 phút so với thời
ịnh.
gian quy ịnh.

Điể
m

0.3

0.5

Trễ < 2 phút so với thời Đúng thời
gian quy ịnh.
(<10phút).

gian

quy

ịnh

0.6-1.5

1.6-2.5

2.6-3.5

3.6-4.5

Nội dung các chương khơng có sự
liên kết. Các phân tích cịn lan
man, chưa chi tiết, chưa giải quyết
ược vấn ề nghiên cứu. Có nhiều
phân tích nhận ịnh khơng có cơ
sở.

Nội dung các chương thiếu
sự liên kết. Các phân tích
cịn lan man, chưa chi tiết,
chưa giải quyết ược vấn
ề nghiên cứu. Có nhiều
phân tích nhận ịnh khơng
có cơ sở.

Nội dung có sự liên kết
giữa các chương, nhưng
phân tích sơ s i, chưa chi

tiết, v chưa tập trung giải
quyết to n bộ ược các
vấn ề nghiên cứu. Một
số phân tích, nhận ịnh
thiếu cơ sở.

Nội dung có sự liên kết giữa các
chương. Phân tích chi tiết, v tập
trung giải quyết ược các vấn ề
nghiên cứu. Các phân tích nhận
ịnh có cơ sở.

0-1.0

1.1-1.5

1.6-2.0

2.1-2.5

Trả lời khơng úng, khơng chính Trả lời úng một phần các
xác hoặc khơng trả lời ược các câu hỏi, các giải thích chưa
câu hỏi.
thực sự hợp lý.

Trả lời gần úng các câu Trả lời úng các câu hỏi với sự
hỏi với sự giải thích tương giải thích hợp lý, chính xác..
ối hợp lý v chính xác.
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Tổng điểm:
Thành viên hội đồng

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THANKS
Author honestly thanks Terumo BCT Vietnam limited company for giving me
opportunity to have a useful and memorable intern period. Especially, author was
graceful for enthusiastic supporting the SQM team. Thank Mr. Huynh Anh Tuan,
supplier quality management and process inspection manager and Ms. Company
document, a supplier quality assurance always helped and instructed author. Thank
Ms. Le Nguyen Ai Nhi was whole-hearted to give tasks and train author to do them

well and learn many good lessons. Thanking to them, author had more passion in
quality field and define again my objectives and career path. Author also thanked
lecturer Nguyen Thi Anh Van for giving me a lot of meaningful advice and instructing
right direction to research and complete this internship report. Besides, author wants to
give gratefulness to all lectures teaching industrial management in Ho Chi Minh city
university of technology and education.

x

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LIST OF TABLES
Table 3.1. Supplier Scorecard Frequency...........................................................
Table 3.2. Lot Acceptable Rate (Accountable for 15% of Overall score)..........
Table 3.3. New SCA (Accountable for 15% of Overall score)..........................
Table 3.4. Overdue SCA (Accountable for 15% of Overall score)....................
Table 3.5. Repeat SCA (Accountable for 20% of Overall score).......................
Table 3.6. On-Time Delivery (Accountable for 20% of Overall score).............
Table 3.7. Late Delivery (Accountable for 15% of Overall score)....................
Table 3.8. Evaluation criteria weight..................................................................
Table 3.9. Recommended actions.......................................................................
Table 3.10. ―Approved To‖ Time Period of each risk level...............................

34
34
35
35
35
36
36
36
37
40

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LIST OF FIGURES
Figure 1.1 Terumo BCT Viet Nam Limited Company at Long Duc industrial
park ................................................................................................................ 3
Figure 1.2. One type of blood bag product ..................................................... 4
Figure 1.3. Trima kit ....................................................................................... 4
Figure 1.4. Blood bag manufacturing process ................................................. 4
Figure 1.5. Trima Manufacturing process flow ............................................... 5
Figure 2.1. Quality symbiosis ......................................................................... 10

Figure 2.2. Production process quality assurance ............................................ 11
Figure 2.3. Measurement process quality assurance ........................................ 11
Figure 4.1. Triple crown of quality management system (Collected picture) ... 52

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LIST OF CHARTS
Chart 1.1. TBV organization chart ..................................................................... 5
Chart 1.2. Organization chart of quality department ........................................... 7

Chart 1.3. Organization chart of supplier quality management team .................. 7
Chart 3.1. Supplier management overview......................................... ................. 22
Chart 3.2. Supplier quality management process map........................ ................. 23
Chart 3.3. Planning for New supplier(s) evaluation flow chart........... ................ 26
Chart 3.4. Supplier audit flow chart.................................................... ................. 28
Chart 3.5. Supplier release on system flow chart................................ ................. 31
Chart 3.6. Supplier‘s performance monitoring flow chart.................. ................. 33
Chart 3.7. Supplier re-evaluation flow chart....................................... ................. 39
Chart 3.8. Supplier Corrective Action flow chart................................ ................ 42
Chart 3.9. Supplier change management flow chart....................... ..................... 43
Chart 3.10. Handling Quarantined Material flow chart.................................... 45

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GLOSSARY
BCT: Blood component technology
TBV: Terumo BCT Viet Nam
SQM: Supplier quality management
SCM: Supply chain quality management
CFT: Cross Functional Team
SCA: supplier corrective action

CAPA: Corrective action preventive action
SPS: Supplier Performance Scorecard
SOP: Standard Operational Procedure
Pro: production
WH: warehouse
R: Responsible
A: Accountable
I: Informed
S: Supporting
C: consulted

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TABLE OF CONTENTS

HO CHI MINH CITY UNIVERSITY OF TECHNOLOGY AND EDUCATION .....i
NHIỆM VỤ KHÓA LUẬN TỐT NGHIỆP ..............................................................ii
RUBRICS for GRADUATION THESIS ASSESSMENT by SUPERVISOR ......... iii
BIÊN BẢN CHẤM KHÓA LUẬN TỐT NGHIỆP DÀNH CHO GVPB .................. v
PHIẾU CHẤM KHÓA LUẬN TỐT NGHIỆP CỦA THÀNH VIÊN HỘI ĐỒNG ..vii
THANKS ................................................................................................................. x

LIST OF TABLES .................................................................................................. xi
LIST OF FIGURES ................................................................................................ xii
LIST OF CHARTS ................................................................................................xiii
GLOSSARY.......................................................................................................... xiv
TABLE OF CONTENTS ....................................................................................... xv
INTRODUCTION ....................................................................................................... 1
1. Reasons of subject selection ................................................................................. 1
2. Research objectives .............................................................................................. 1
3. Research methodology.......................................................................................... 1
4. Research scope ..................................................................................................... 1
5. Final thesis structure ............................................................................................. 1
CONTENT .................................................................................................................. 2

CHAPTER 1: INTRODUCTION ABOUT TERUMO BCT VIET NAM LIMITED
COMPANY ................................................................................................................. 2
1.1. Established history and development of TBV .................................................... 2
1.2. Function and business ........................................................................................ 3
1.3. Core product ...................................................................................................... 4
1.4. Management organization .................................................................................. 5
Organization chart: ................................................................................................... 5
1.5. Development strategy and direction of TBV ...................................................... 6
1.6. Introduction about quality department ............................................................... 7
1.7. Organization chart of supplier quality management team ................................... 7
CHAPTER 2. THEORETICAL BASIS ....................................................................... 9
2.1. Quality............................................................................................................... 9

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2.2. Quality management .......................................................................................... 9
2.3. Supplier quality management ........................................................................... 10
2.4. Supplier quality assurance ............................................................................... 10
2.4.1. Definition .................................................................................................. 10
2.4.2. State of SQM ............................................................................................. 12
2.5. Quality control and quality assessment ............................................................ 12
2.5.1. Quality assurance: ..................................................................................... 13

2.5.2. Quality assessment .................................................................................... 13
2.6. Balance Scorecard ........................................................................................... 13
2.7. Quality promotion strategies ............................................................................ 13
2.7.1. Authenticity of the data ............................................................................. 13
2.7. 2. Trustworthiness ........................................................................................ 14
2.8. Five Key Metrics of Supplier Quality Management Plus four Steps of the
Supplier Evaluation Process ................................................................................... 14
2.8.1. Five Key Metrics Used for Scoring SQM (from LNS Research) ................ 14
2.8.2. Four Steps of the Supplier Evaluation Process ........................................... 15
2.9. Best Practices in Supplier Quality Management ............................................... 17
2.10. Key Performance Indicator ............................................................................ 19
CHAPTER 3. REALITY SITUATION OF SUPPLIER QUALITY MANAGEMENT

AT TBV .................................................................................................................... 22
3.1. Supplier quality management procedure and its process map. .......................... 22
3.1.1. Supplier management overview ................................................................. 22
3.1.2. Supplier quality management process map ................................................ 23
3.2. SOP for planning for new supplier(s) evaluation .............................................. 25
3.2.1. Purpose...................................................................................................... 25
3.2.2. Flow chart ................................................................................................. 25
3.3. SOP for supplier audit ..................................................................................... 27
3.3.1. Purpose...................................................................................................... 27
3.3.2. Flow Chart ................................................................................................ 28
3.4. SOP for supplier release on system .................................................................. 30
3.4.1. Purpose...................................................................................................... 30

3.4.2. The standard requirement document for release ......................................... 31
3.4.3. Flow chart ................................................................................................. 31
3.5. SOP for Supplier‘s performance monitoring .................................................... 32
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3.5.1. Purpose...................................................................................................... 32
3.5.2. Flow chart ................................................................................................. 33
3.5.3. Process overview ....................................................................................... 33
3.5.4. Evaluation Criteria .................................................................................... 34

3.5.5. Recommended Actions .............................................................................. 37
Evaluation implementation of supplier‘s performance monitoring .......................... 38
3.6. SOP for supplier re-evaluation ......................................................................... 38
3.6.1. Purpose: .................................................................................................... 38
3.6.2. Flow chart ................................................................................................. 38
3.6.3. Instruction ................................................................................................. 39
3.7. SOP for Supplier Corrective Action ................................................................. 41
3.7.1. Purpose...................................................................................................... 41
3.7.2. Inputs/Outputs ........................................................................................... 41
3.7.3. Responsibilities ......................................................................................... 41
3.7.4. Procedure Flow Chart ................................................................................ 42
3.8. SOP for supplier change management.............................................................. 43

3.8.1. Purpose...................................................................................................... 43
3.8.2. Flow chart ................................................................................................. 43
3.9. SOP for Handling Quarantined Material .......................................................... 44
3.9.1. Purpose...................................................................................................... 44
3.9.2. Flow chart ................................................................................................. 45
CHAPTER 4. EVALUATION AND SOLUTION ..................................................... 48
4.1. Evaluation ....................................................................................................... 48
4.2. Solutions.......................................................................................................... 49
4.2.1. First solution is specification modification ................................................ 49
4.2.2. Second suggestion is building wide supplier network ................................ 50
4.2.3. The third solution is the company should add a KPI section about
understanding and implementation related procedures right ................................ 51

4.2.4. The fourth solution is the company should use electronic signature and new
approval process replace by manual method used at the present .......................... 51
4.2.5. The fifth solution is training about identification of risk level and their
importance, completion new supplier request, planning form and supplier master
change form, supplier audit skill.......................................................................... 52

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4.2.6. The sixth solution is TBV should add term about providing information for

re-evaluation in agreement with suppliers and have some rules and actions if they
don‘t follow up.................................................................................................... 53
4.2.7. The seventh solution is SQM team should ask the end-users who request
products, services to describe products, services in more detail and notify SQM
team about purchasing plan with suppliers .......................................................... 54

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INTRODUCTION
1. Reasons of subject selection
Good quality management helps business sustainably develop and bring to the market
the best products, services fulfilling satisfaction of users. Hence, I want to pursue and
work in this field to raise life quality of the community. Fortunately, I have chance to
access and learn about quality management subject and supplier quality management
procedures at Terumo BCT Vietnam limited company. This company has a very good
supplier quality management procedure. However, it still has some limitations in

reality application. Therefore, I implement research about ―Analysing reality situation
of supplier quality management at Terumo BCT Vietnam limited company‖ to suggest
some solutions in order to overcome limitations and improve supplier quality
management procedure.
2. Research objectives
- To understand about supplier quality management procedure of the medical device
manufacturing company.
- To analyze SQM procedure and evaluate good points, limitations of its
implementation.
- To recommend some suggestions to improve effectiveness of implementation
procedure from an industrial management student outlook.
3. Research methodology: descriptive and analytical method, comparison, professor

interview.
4. Research scope
- Research issue: SQM procedure and implementation.
- Research time: from May 23th May 2018 to 8th January 2019.
5. Final thesis structure
- SQM procedure description and analysis to help readers clearly understand it.
- Evaluation about good points and limitations about reality situation to learn by
experience and have enormous valuable lessons about standard SQM procedure.
- Suggestion of seven solutions to help the SQM improve effectiveness.
Approach: the author must have remarkable powers of observation, research and ask to
SQM team members to understand and learn about new interesting things. After that,
author write outline, ideas, proposal and have SQM team members approve. Next, the

author develops evaluation and solutions to make this thesis sufficient and complete.
Problem solving methodology: determining root causes of problems and researching,
finding out methods, proposals and tools to improve the present situation of SQM
team.

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CONTENT
CHAPTER 1: INTRODUCTION ABOUT TERUMO BCT VIET

NAM LIMITED COMPANY
1.1. Established history and development of TBV
Terumo BCT Viet Nam (TBV) limited company which belongs to Terumo
Corporation founded in 1921 has had about 100 subsidiary companies to now.
Terumo BCT is a global medical device manufacturer headquartered in Lakewood,
Colorado. With the opening of the Vietnam facility Terumo BCT products will be
manufactured in seven countries, including Belgium, China, India, Japan, Northern
Ireland, the US and Vietnam.
The factory will produce whole blood bags and disposables for automated collections.
Once fully staffed, the building is expected to accommodate more than 900 new
associates.
―This completion of this manufacturing facility represents a continued commitment to

our customers on every continent, by providing global capacity and advancing
manufacturing techniques that will be used in Vietnam to increase product speed to
market and enhance our ability to meet customers‘ needs,‖ said Craig Rinehardt,
executive vice president, global operations, Terumo BCT.
About TBV:
Established year: 2013
Operation year: on July 14th
Nation of investment: America and Japan
Scale: about 1500 employees
Vision: Working together for better lives
Mission: We improve lives through innovation, quality and services enabled by our
blood component.

Address: A6, Long Duc Industrial Park, Long Thanh town, Dong Nai province.
Phone number: 02516.261.726
Plant manager: Florian Deichmann
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Figure 1.1 Terumo BCT Viet Nam Limited Company at Long Duc industrial park
Source: “Terumo BCT launches $100 million FDI facility near HCM City”, America
Champer of Commerce Vietnam.
1.2. Function and business

Main activities: Medicine device
Business: manufacturing medical device
Function:
Terumo BCT Vietnam is a member of global leader in blood component, therapeutic
apheresis and cellular technologies serving customers in more than 130 countries. As
the only company with the unique combination of apheresis collections, manual and
automated whole blood processing and pathogen reduction, Terumo BCT believe in
the potential of blood to do even more for patients than it does today. This belief unites
their organization, inspires their innovation and strengthens their collaboration with
customers. Terumo BCT Vietnam is deeply committed to their vision of working
together for better lives and our promise to unlock the potential of blood. One way
TBV back these words is through their pledge to be a conscientious corporate citizen

and conduct our business in a way that provides social, environmental and economic
benefit. At Terumo BCT, discovery never stops. They share a passion for thinking in
new and different ways and we are proud to support education and research through a
variety of community involvement activities as well as by providing grants to advance
treatment options for patients. They know the work they do matters and has the
potential to fundamentally improve health care. They remain dedicated to ensuring the
lifesaving gift of blood is available around the world and to meeting and exceeding the
needs of their customers and the patients they ultimately serve.

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1.3. Core product
Two main products TBV contribute to the society are blood bags and trima.

Figure 1.2. One type of blood bag product (Collected picture)

Figure 1.3. Trima kit (collected picture)
Core product manufacturing technology process:
Blood bag manufacturing process:

Figure 1.4. Blood bag manufacturing process

Source: Company document, Blood bag manufacturing process

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Trima Manufacturing process flow:

Labels

Purchased

parts

RF Bags,
Channel
Welding

Subassemblies and
inspections

Assembly

Injection

Molding
Tube cutting
and making

Occlusion
test

Package. Tranfer
to WH

Tray seal

Tray pack

Leak test

Figure 1.5. Trima Manufacturing process flow
Source: Company document, Trima manufacturing process
1.4. Management organization
Organization chart:
Plant Manager

Quality

RA

Technical

SCM

MKT

Productio
n

Project

EHS

ME

GA

IT

FN

HR

Chart 1.1. TBV organization chart
Source: Company document, New associates onboarding, page 6
Function and responsibilities of each department
- Quality: ensuring and managing production activities and other activities in company
bases on finished goods standard especially quality management system, ISO which
the company committed and business‘s objectives.
-Regulatory Affair (RA): help the company complete transition to ISO 13485: 2016,
support milestones and successful TBV FDA inspection and Vietnamese regulatory.
- Technical: release the new process, method and so on.

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