(Tiểu luận) english for commerce e commerce the process of delivery of 5food company

VIETNAM GENERAL CONFEDERATION OF LABOUR
TON DUC THANG UNIVERSITY

ASSOCIATE PROGRAM
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ENGLISH FOR COMMERCE

E-COMMERCE

Full name:
Student’s ID:
Class:
Instructor:

NGUYEN NGOC HAU
19611009
19611111
Hoang Khac Huy

---Ho Chi Minh City, 2021---

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VIETNAM GENERAL CONFEDERATION OF LABOUR
TON DUC THANG UNIVERSITY

ASSOCIATE PROGRAM
------------------o0o----------------

ENGLISH FOR COMMERCE

5 FOOD - SNACKS

NGUYEN NGOC HAU
19611009
19611111
Hoang Khac Huy

Full name:
Student’s ID:
Class:
Instructor:

---Ho Chi Minh City, 2021---

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ASSESSMENT’S
Description

Score

1. Layout and format: (2pts)
2. Introduction: (1pt)
3. About the company: (1pt)
4. The key duties
The procedure of work (2pts)
The document (1pt)
The difference between theory and practice (2pts)
5. Conclusion (1pt)
Subtotal (10pts)

HCMC, ……………….., 2021
Instructor’s signature

Hoàng Khắc Huy

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CONTENTS
INTRODUCTION ......................................................................................................... 2
CHAPTER 1: ABOUT THE 5FOOD COMPANY .................................................... 3
1.1 Overview about 5Food company............................................................................... 3
1.2 Major operation ........................................................................................................ 3
1.3 Organization charts of 5Food Company ................................................................... 4
1.4 Function of main department in a company .............................................................. 5
CHAPTER 2 2: THE PROCESS OF DELIVERY OF 5FOOD COMPANY ......... 6
2.1 The procedure of company’s operation ..................................................................... 6
2.2 The procedure of delivery ......................................................................................... 7
2.3 The procedure of documents ..................................................................................... 8
2.4 The difference between the theory and the practice .................................................. 9
CONCLUSION ............................................................................................................ 10

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INTRODUCTION
Nowadays, we can see e-commerce dominating the global market. Almost

all product types, categories and services are advertised, marketed, sold online.
With the increasing acceptance of e-commerce around the globe as well as the
growth of the internet, it is now easier than ever for anyone to launch a brand or
product, anywhere in the world, and compete globally. This narrows the gap
between developing countries and developed countries, democratizes the markets
and opens door to greater opportunities and global trade.
We acknowledge the English Department of Ton Duc Thang University for
equipping students with basic knowledge of international business and trends, to
help give students better opportunities to participate in e-commerce. As such,
5Foods is born. With a mission to bring high quality products at affordable prices,
we believe it can meet the needs of consumers looking for healthy, nutritious foods,
with the convenience of online shopping. Using the B2C Model, we will market,
sell, deliver online, reaching more customers through branding and e-commerce
platform. Making it easy for customers to shop at the convenience of their own
home and get honest and transparent information about products, ingredients and
other customers’ reviews.
During the internship, I would like to thank Ton Duc Thang University for
giving me the opportunity to develop myself and experience in this e-commerce
field. Special thanks to Ms Quyen and Mr Huy for giving me so much support,
guidance and knowledge. The following is my report to present my idea and
activities.
The structure of the report consists of two main parts:
CHAPTER 1: About the 5food company
CHAPTER 2: The process of delivery of 5food company

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CHAPTER 1:
ABOUT THE 5FOOD COMPANY
1.1 Overview about 5food Company:
Business name: 5FOOD COMPANY
Slogan: We are here to serve you
Date of foundation: November 20 2020
Capital: 744,000 VND
Fan page: />Head office: 410 Le Van Luong street, ward Tan Hung, District 7, Ho Chi Minh
City
Phone number: 0345967010
1.2 Major operation:
Retail snacks:
• Fried Rice
• Garlic-burnt seaweed
• Dried sweet potatoes
• Fruit juice
• Salty pork ears

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1.3 Organization charts of 5FOOD Company

CUSTOMER SERVICES
MISS. THUY DUONG

ACCOUNTANT
MISS. NGUYEN THI HUONG
DIRECTOR
MISS. NGUYEN XUAN THANH
MARKETING
MISS. PHAM THI NGOC HUYEN

DELIVERY
MR. NGUYEN NGOC HAU

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1.4 Function of main department in the company
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DIRECTOR
Set the strategy of their company
Spearhead its vision
MARKETING
Responsible for sales
Responsible for market research and testing new products to make sure that
they are suitable to be sold
Decides on the type of promotion method for products
CUSTOMER SERVICES
Responding promptly to customer inquiries
Acknowledging and resolving customer complaints
Knowing our products inside and out so that can answer questions
ACCOUNTANT
Preparing and maintaining important financial reports
Conducting forecasting and risk analysis assessments
DELIVERY

Receive the goods and deliver to customer on time
Receive cash from customer and send it to accountant

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CHAPTER 2:
THE PROCESS OF DELIVERY OF 5FOOD COMPANY
2.1 The procedure of company’s operation

PURCHASING
Go to the market to
purchase goods

ACOUNTANT
Manage the order,
finance and report the
company’s finance to
Director

MARKETING
Post
product
advertising

on
Facebook

DELIVERY
Receive goods from
warehouse
and
deliver it to customer

CUSTOMER SERVICE
Reply the message and
take order send to the
delivery team

WAREHOUSE
Prepare
goods
and
package

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2.2The procedure of delivery:

Delivery is an important factor to your company’s success. Because nowadays, most
customers want fast and affordable delivery. If they don’t get it the first time, they won’t
shop with you anymore.

Here are the steps of the basic delivery process:
1. Receive orders from internal customer services team: When the customer orders
goods, the customer services team will confirm the customer’s name, phone
number and address. Then, the sales team will inform delivery team to start the
delivery process.
2. Receive goods from warehouse: After confirming order from the customer
services team the delivery team will go to the warehouse to pick up the goods,
for delivery after checking.
3. Delivery to the customer: After receiving goods from the warehouse, the delivery
team will confirm the address on the order, call the customer, and deliver the
goods to customer.
4. Cash on delivery: After the customer receive and check the goods, if everything
is okay the delivery team will receive cash from customer with a “Thank you”. If
the goods have any problems (different from the order, or damaged goods) the
delivery team will apologize to the customer, check at the warehouse, and deliver
the correct goods to customer again.
5. Send cash to Accounting team: After completing order, and receiving cash from
customer per order, the delivery team will give cash to the accounting team.

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2.3 The procedure of document

• the customer’s orders

• When the customer receives the goods

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2.4 The difference between the theory and the practice
Experiencing e-commerce business for the first time, I feel like I have learned a
lot. Besides, it was also difficult because the practice was quite different from the
theory.

THEORY

PRACTICE

-

Delivery
time

from store to
customer’s
address based on
distance.

-

-

Delivery goods
to the customer
and receive the
cash.

-

Similar to theory.
However, it also
depends on the
traffic, problems
such as motorbike
breakdown,
instances
of
accidents, etc. these
can
delay
customer’s orders
delivery.
Some

customers
refuse to receive
the
goods
for
whatever reason,
and don’t agree to
pay for the order
even though the
order
is
not
defective.

-

ANALYZES
-

When you have
problems
on
delivery, you should
to inform with your
customer
because
they may not receive
the goods if you are
late without inform.

-

Maybe the customer
must deposit about
50% of the order if
they are the new
customers.

Example: Order December 15, 2020. Miss Nhung order goods and the sales team
send me the order. After that, I picked up the goods from warehouse for delivery to
customer, expecting orders to be delivered within 30 minutes. However, I was late
to deliver because of traffic jam. That made my delivery 20 minutes late and the
customer complained a lot to me.

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CONCLUSION
After more than a month of internship in the e-commerce field, I realize that the
e-commerce industry really has a huge impact on people, especially young people. After
starting an e-commerce company in snacks industry, through online advertising and
sales, it has been well received by customers a lot, especially the students.
Through that time, I feel that I have learned a lot, pushed myself hard in applying
my knowledge, to help me before entering the real working environment. I have applied

theories and skills such as teamwork, leadership etc. In my working process. I also have
the opportunity to reach out and understand other team members better, so we can
improve our working relationships together. Besides that, there are also things I feel that
I haven’t really done well such as having not approached places outside the city, only
selling and delivering within the city.
Finally, in the future I want to develop and expand 5FOOD Company, expand
other media channels such as Instagram or Twitter to have more customers, and import
more items such as cakes or candies because these are the favorite items of the students.
And I hope to be with 5FOOD company for a longer time to develop together, I believe
that will come true.

Ho Chi Minh 8th, January,2021

NGUYEN NGOC HAU

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