PHÂN TÍCH CÔNG VIỆC QUẢN TRỊ NGUỒN LỰC TRONG CÁC DOANH NGHIỆP VỪA VÀ NHỎ

Phan IIch cOng viac
•
Quan tri Nguon NhAn Laic
trong cac Doanh nghi,p Vli'a va Nlio


Quim tr! Nguon Nhan 'lie trong
eae Doanh nghi;p Vila va Nho

Phan tich cong

TAl BAN LAN THl1 I

ｶｩｾ｣＠


Chuang mnh PMt trien DI! an Me Kl'!ng
tai trg

Q

OPEN
LEARNING
AGENCY

ｖｩｾｮ＠

ｄｾ＠

hQc Ma OLA (Canada) bien

sOl)11

Canada's Lifelong l..earning Provider

Cuon sach nay do Chuang trinh PMt trMn DJ! an Me Kong
giii' ban quyc!n © 2001
Khl'!ng duge sao chep hoi).c sua d6i neu khong dugc phep biing van ban cua
Chuang mnh PMt trien DI! an Me Kong.

LUDY

sa

Cuon sach nay dugc xay dl!llg ｴｲＨｾｮ＠
C(j
tai ｬｩｾｵ＠
giang c4y tren lap do ｖｩｾｮ＠
Quan tr!
Kinh doanh - D:.ti hl,lc Kinh t€ Quoc diin, Hit N(li pMt ｭｾｮ＠
vOi sl! tiii trg cua
Chuang trinh PMt ｴｲｩｾｮ＠
DJ! an Me Kong. Nh6m bien sOl).Il tai ｬｩｾｵ＠
do Th:.tc si VO
Van Tuan chiu trach ｮｨｩｾｭ＠
chinh. Cuon sach nay khong dugc sao chep hoi).c sua d6i
khi chua duqc phep bang van ban cua Chuang trlnh PMt trilln DI! an Me Kong.


Chuang tnnh Phat trien DJ! an ｍｾ＠
Kong (MPDF) duqc thanh I!\p nam 1997 nhlim

hi'i trq Sl! hinh thanh va pMt ｴｲｩｾｮ＠
cua cae doanh ｮｧｨｩｾｰ＠
tu nhan vtra va nM cr ｖｩｾｴ＠
Nam, UlO va Oimpuchia. MPDF h6 trq ky thu!\t cho cac doanh ｮｧｨｩｾｰ＠
tfOng qua
trinh chulin b! die dl! an dau tu vm qui rna tit 250.000 den lO ｴｲｩｾｵ＠
dala My.
MPDF cling till trq vi¢c dao ｴｾｯ＠
cae nha qUlin ly doanh ｮｧｨｩｾｰ＠
vita va nho, cac
ngao hang cap tin dl,mg cho cac doanh ｮｧｨｩｾｰ＠
vtra va nbO, cilng nhu cac t6 chUc
cung cap d!ch VI} h6 trq cho doanh ｮｧｨｩｾｰＮ＠
MPDF duqc dieu hanb 00i COng ty Tai
chfnh Qu6c te (IFC) va duqc tai trq bOi Ngan hang PhM trien Chau A (ADB),
Oxtraylia, Canada, Phan Lan, Cong ty Tai chinh Qu6c te (IFC), Nh!\t Ban, Na Uy,
Thl}y Dien, Thl}y Si va Vuang qu6c Anh. Neu can biet them tMng tin, xin lien ｨｾ＠
v6i bllt ky van phong nao cua MPDF ｴｾｩ＠ Ha Nqi, Thanh ph6 H6 Chi Minh, Phnom
ｐｾｮｨＬ＠
hoiiic Vieng Chan theo d!a chi sau:

su

Ha N(li, Vi¢t Narn (Tn/. chinh)
63 Ph6 Ly Thai T6, Tang 7
Di¢n thoioli: (84-4) 824 7892
Fax:
(84-4) 824 7898
Thanh pho H6 Chi Minh, Vi¢t Nam
Somerset Chancellor Court

Phong 3B, Uu 3
21-23 Nguyen TIt! Minh Khai, Qu!\n 1
ｄｩｾｮ＠
ｴｨｯｾｩＺ＠
(84-8) 823 5266
Fax:
(84-8) 823 5271
Phnom Penh, Campuchia
175 Norodorn Boulevard
Sangkat Boeung Keng Kang I
ｄｩｾｮ＠
ｴｨｯｾｩＺ＠
(855-23) 21 9365
Fax:
(855-23) 21 9361
Vieng CMn, Lao
Nehru Road, Pathou Xay
PO Box 9690
ｄｩｾｮ＠
ｴｨｯｾｩＺ＠
(856-21) 45 0017
Fax:
(856-21) 45 0020
VI! Doanh nghi¢p Vita va NhO, Ngan hang The giOi
2121 Pennylvania Avenue, NW
Washington, DC 20433, USA
ｄｩｾｮ＠
tho<,li: 202-473-6683
Fax:
202-522-3742

Gidi thieu
•
Chl1dng trinh aao ｴｾｯ＠
Quan
danh cho cac Doanh ｮｧｨｩｾｰ＠
VlJa va Nho

19

ChU(fl!g trlnh Dao tlJO Qulin ly danh clIO cae Doanh nghitffp Vua va Nhd duqe
bien srn.m eho eae nha qu?m Iy va ehU doanh ｮｧｨｩｾｰ＠
vita va nho. La ngum ehU hoilic
ngum quan Iy doanh ｮｧｨｩｾｰ＠
nho, b"n quan tam den nhieu khfa c,,"h eua ｶｩｾ･＠
dieu
Mnh mot doanh ｮｧｨｩｾｰＮ＠
Chuang tdnh nay se cung ciip cho b"n mqt bq tai ｉｩｾｵ＠
t/i-p
trung vao cac khfa c"nh chu yeu cua qulm Iy ngu6n nMn ll!c. bao g6m:

Du

•

Thu hUt ngu6n nhan ll!c.

•

Danh gia h6 SO' xin ｶｩｾＮ＠

•

Phong viin ngum xin ｶｩｾＮ＠

•

Quyet dinh luyt'!n chQn nhan vien.

•

Gi6i

•

Danh gia kel qua dIng

•

Quyel dinh ve dao 1,,0 nhan vien.

•

Tu viin dinh huang nghe ｮｧｨｩｾｰ＠

ｴｨｩｾｵ＠

va giup nMn vien m6i lam quen v6i cong ｶｩｾ｣Ｎ＠
ｶｩｾ｣Ｎ＠

cho nhan vien.

mql cong ty co hay khOng eo phong nhan sl! thl nha qulin Iy va ehu doanh

ｮｧｨｩｾｰ＠

deu tham gia vao nhiing quyet djnh ve nhan sl!. 0 m6i buoc trong quy tdnh
qulin Iy ngu6n nhan ll!c, nM quan Iy thuang thu nh<\lp cae thOng tin. dua ra loi
khuyen va nhiing kien nghi d6 tu do di den quyet dinh. T"i m6i giai do"n pMt
trit'!n eua doanh ｮｧｨｩｾｰＬ＠
d/i-c ｢ｩｾｴ＠
la khi eong ty rna rqng qui mo ho"t dqng, cae
quyet djnhve nhan sl! phili duc;rc xem xet het suc th<\ln trQng. M(\t khi cong ty dii
quyet djnh tuy6n m(\t nMn vien mm, thl do chfnh la sl! dau tu cua eong ty.

139 sach Qulin tri Ngu6n NJuin IIfC trang cae Doanh nghi¢p Vua va Nhd duc;rc bien
srn.m d6 giup cho cae nha quan Iy va chu doanh ｮｧｨｩｾｰ＠
xac djnh dung phuang
huang lrang eac giai do,," cua qulin Iy ngu6n nhan Il!c. M6i cu6n saeh se de! ｣ｾｰ＠
den mqt khfa c"nh CI,I th6 eua qua trlnh qu{m Iy ngu6n nhan h,rc. Trong qua trinh
nghien CUu cua minh, b"n se vita tiep nh<\ln nhiing ki€n thuc va kinh ｮｧｨｩｾｭ＠
mm,
vita co k€ ho"eh d6 ｶｾｮ＠
dl,lng nhiing kien thue nay vao thl!c te cua dan vj minh.
cac chu de se duqc de e<\lp !rong bq saeh nay bao g6m:


•

xac djnh va t6 chuc chll"c nang quan ly ngu6n nhan h,rc.

•

Xay d1,lllg chien hrgc quan ly ngu6n nhan h,rc.

•

Phan tich cong ｶｩｾ｣Ｎ＠

•

Thu hut, tuy'!n ch,?n ngu6n nMn h,rc.

•

PMt trilln va danh gia h thong tra luang.

ã

Danh gia ket qua dIng ｶｩｾ｣Ｎ＠

•

T6 chll"c va thl!c hiiin dao ｴｾｯＮ＠

•

Phat trilln cac djch

ve nhan sl!.

ã Su dl,mg cae moi quan h lao d9ng tich cl!c va nhat quan.
•

Xay d1,lllg cac chinh sach, thu t'!C va h¢ thong s6 sach ve quan ly ngu6n
nhan ll!c.

Phlldng phap nghien Clru cuon sach
vOl m,!c tieu de ｢ｾ＠
co thll tl! nghien cUu. Milc du
Cuon sach nay dugc bien ｳｯｾｮ＠
cac cuon sach duqc bien ｳｯｾｮ＠
hoan chlnh, nhung neu ｢ｾ＠
duqc huang dAn, tu van
qua h9C se cao han. M6i cuon sach g6m co:
va trao d6i thong tin phan hOi thi ｨｩｾｵ＠
•

Kien thuc co ban: g6m nhUng th6ng tin chi tiet, nhUng Uri giai thich va
quan tr9ng.
cac vi d,! minh h9a cho cac kMi ｮｩｾｭ＠

•

Blli b)p tl! ｫｩｾｭ＠
tra: giup ｢ｾｮ＠
thuc ca oon dii duqc h9C.

•

Bai b)p thl!c banh: de ｢ｾ＠
dii h'?C vao thl!c ｴｩｾｮＮ＠

•

Bai b)p tinh hu6ng: cho pMp bl}n ket hgp m¢t so kMi ｮｩｾｭ＠
va ang d,!ng
tl}i cac doanh ｮｧｨｩｾｰ＠
viIa va nho.
chUng vao cac tlnh huong thl!c ｴｩｾｮ＠

•

Ke ｢ｯｾ｣ｨ＠
vao thl!c

HQc

ｴｩｾｮ＠

ung ､ｾｮｧＺ＠
c6ng
ｶｩｾ｣＠

ｫｨｾｮｧ＠

khfrng djnh khii nang tiep thu nhUng kien
djnh khii nang ap d,!ng nhUng kien thuc

cho phep bl}n tirng buac ap dl,mg kien thuc dii h9C
tl}i doanh ｮｧｨｩｾｰＮ＠

d dau

Bl}n cO thll d,?c sach lJ bilt cU nai dau. Song dll dl}t ｨｩｾｵ＠
tranh nhUng noi 6n ao va co v6 tuyen.
it

suat cao nhilt, bl}n nen


HQc luc nao
Di6u nay hoan toan phl.l thu('>c vao ｢ｾｮＮ＠
Co tM b,!n chi mat 8 tieng d6ng h6 Ia dii
hqc xong mQt cuon sach, nhung neu b,!n dn nhieu thM gian hoo thl ciing khOng
Ilt!n 10 ｉｾｮｧ＠
VI vm m6i mon he;>c kMc nhau, me;>i nguM ､ｾｵ＠
hqc vm t6c d('> khac
tnt&<: va danh m('>t khoang thM gian nao do
nhall. Tot nMt Ia nen d{lt ke ｨｯｾ｣＠
qua hoo.
trong nhOng ngay nha't djnh de hoan thanh m('>t cuon sach thl se ｨｩｾｵ＠

HQC nhU'the nao
KhOng nen qua non nong, hay bo tri m('>t thM gian ｢ｩｾｵ＠
deu ､ｾｮＬ＠
vi dl.l nhu m6i Hln
chi he;>c mQt tieng. Hqc ､ｾｵ＠
d{ln se co ket qua tot hoo nhieu la thinh thoong hqc

d6n trong m('>t thM gian dai.
phiin bai
Hay chuyen tam vilo nhOng dieu b'!Il dang hQc, dQc, ghi cbep, hoiin ｴｨｩｾｮ＠
ｴｾｰ＠
tl! kiem tra, bai ｾｰ＠
thl!c hanh, va bili ｾｰ＠
tinh huong. ｂｾｮ＠
co the thao ｬｵｾｮ＠
ve
cac y tuimg va kinh nghi¢m thl!c te vai nhOng nguM khac, VI nhU ｶｾｹ＠
se giup b'!Il
nang cao sl! ｨｩｾｵ＠
biet va khil.c sau nhOng gl minh da hqc.
Sau khi dii hoan thanh cac pMn bai ｾｰ＠
trong cuon sach, bl).n se bUng dl.lng chung trong vi¢c xay dl!Ilg Ke hOl).ch (rng dl,mg. Hay trao d6i vm cac
d6ng nghi¢p trong doanh nghi¢p cila b'!Il de xay dl!Ilg ke hOl).ch Ung dl.lng. Hiiy cl.l
tM hoa ke ｨｯｾ｣＠
Ung dl)ng thanh ttrng bu6c va luqng dinh thM gian de hoan thanh
ttrng buac do. Nen nh6 k€ ｨｯｾ｣＠
Ung dl)ng nay Ia m(\t cong Cl) huang dlinh ｨｯｾｴＬ＠
khOng phiii Iii m(\t khuon kh6 cUng nhk Viii tMng m(\t llin, bl).n pMi
kiem tra ｉｾｩ＠ k€ ｨｯｾ｣＠
Ung dl.lng cila bl).Il va ､ｩｾｵ＠
chlnh, neu tMy ciin thie!.

Co ｴｨｾ＠

tim 51! giup do

adau

•

Chinh ban than ml'nh. Hay co gling hqc ｉｾｩＮ＠
Dimg bO cu(\c. Neu bl).n vAn chua
hieu, dllu bu6i hqc tiEp theo hay dQC ｉｾｩ＠ m(\t Iffn nii'a.

•

Gia dlnh b,!n, ｢ｾｮ＠
be, ｨｯｾ｣＠
d6ng ｮｧｨｩｾｰＮ＠
Ngay c3 khi he;> khOng hieu chi! ､ｾ＠
rna b'!Il dang trao d6i thi trong qua trinh thao ｬｵｾｮ＠
biet dau cau tra 1M ｉｾｩ＠ loe
len ngay trong dllu b'!n.

•

B'!Il co the tiep xuc, yeu ellu sl! giup do tir
Gilio vien huang ddn cita ｢ｾｮＮ＠
phfa cac giang vien vii chuyen vien tu van.

•

Tac gia. Cho Mn tMng 9 nam 2001, Chuoog trinh Phat ｴｲｩｾｮ＠
DI! an Me Kong
(MPDF) se chuyen cac ca.u hoi cila b,!n co lien quan Mn nN dung cuon sach

tm tac gia. ｄｾ＠
nghi gifi fax, !hu ｨｯｾ＠
thu di¢n tif tm MPDF (xem dja chi cua
MPDF trong phlln Phieu Danh gia cr cuoi cuon sach).

iii


Muc
luc
•
•
Gim ｴｨｩｾｵ＠
Doanh

ChU01lg tr'inh DilO ｴｾｯ＠
Quan If danh cho cac
Vira va NhO.........•.•..........•...................................... i
. 'sac
, h ............................................. ..11
' ng h"
Phuon g ph ap
len c uu' cuon
ｮｧｨｩｾｰ＠

H9C

a ､ｾｵ＠

.............................................................................. ii

H9C hic nao ......................................................................... .iii
H9C nhu the' nao .................................................................. .iii
., d-'
aad
co th A t'1m SI! gmp

...
111
" quan veｾＢＬ＠ cuon sach ...................................................:............ . 1
T ong

v

A

aU .................................................

Cae ml,lc tieu .................................................................................... 1

QUaD Iy Nguon Nhan Il;fc .............................................................. 3
cae cong el,l h6 trQ' Quiin

ly Ngu6n ｎｨｾ＠

11!e ................................. 5

Hieu nhu diu ngu6n nhan 11!c cua cong ty ｢ｾ＠

............................... 5

Sa.n co' team
h" l' d uQ'c gl.
'? ................................................................. . 7

Phan tich cong

ｶｩｾ｣＠

..............................................•......................... 9

ｐｨｾｮ＠

tfch eong vi¢c la gl.? ................................................................ 9
, h cong v1¢e,
. ? .................................... .. 10
<,ll ･ｾｮ＠
p h"aI Ph'an tIc
T <,ll. sao I"
Tru6c khi bAt dau tie'n hilnh ｰｨｾ＠
Th1!c hi¢n Biing

ｐｨｾ＠

Vi dl,l ve mQt Biing

tfch eong vi¢e .......................... 12

ｐｨｾｮ＠

tfch Cong vi¢e nhu the' nao? ............. 14
tfch Cong vi¢c ............................. 16

Bim Coo hoi Phfu1 tfch C6ng vi¢c .................................................. 19
Phan 1: Thong tin chung ............................................................... 20
' c h'!u s.u·
, sa't ........................................... . 24
" 2 : 0"lam sa' tva
glam
Ph an
Phan 3: cac 1inh V1!c kie'n thuc va ky nang nghe nghi¢p ............... 29
Phan 4: SU dl,lng ngon ngu ............................................................. 32


" 5 : S·d
/ .glac
, quan kh'ac ........................... . 35
Ph"n
11 l,Ing th··,
! glac va, cac
Phan 6: Cac quye't d!nh quan ly va kinh doanh ............................. 39
Phan 7 va 8: Giao tie'p n(li b(l va giao ti€p vOi ben ngohl ............. .43
Phan 9 va 10: cac cUQc hQp ma ｢ｾ＠
tham d\f, chu t9a hoi).c
khbi XI1&ng •......•.•.•.•....•................................•.••.•.•.•..•..................... 50
PhAn 11: cac hO<;lt dPhAn 12: Sir d\1ng thi€t b!, may m6c va dlfng c\1 ........................... 59
Phftn 13: Ok di6u ki¢n m6i trl1i'mg ............................................... 63
Phan 14: Ok di).c tinh khac ella cong ｶｩｾ＠

.................................... 66

Buac tiep theo ............................................................................... 69
Vi dlf v6 Ban Mo tit C6ng vi¢c ............................................ 70
Vi dlf ve Ban Yeu cAu Chuyen mon cua COng vi¢c ............ 71
Vi dlf ve Ban Tieu chufut Hoan thanh Cong vi¢c ................ 72

Tom tat Cuon sach ....................................................................... 73
Ke ｨｯｾ｣＠

Dog ､ｾｮｧ＠

....•.......•.•......•...•...........•.•...........•.•..•...........·.75

Ke' hO<;lch Thg dlfng la gl? ............................................................. 75
Lam the' nao M hoan thanh mLam gl vOi Ke' hO<;lch Thg dl,mg? ................................................... 75
Bl10c ti€p thea ................................................................................ 76

Phu Inc A - Dap

an ....................................................................... 79

Phl:l Il:Ic B - Cae Biffu mao ........................................................... 83
Ph.,11:Ic C - Ch6 giai ｔｨｵｾｴ＠

ngu ............................................... 125

Ph... I... c D - Thong tin b6 sung ................................................. 145

Tang quan

ve cuon sach
sa

1M ｨｩｾｵ＠
duqc nhiing c6ng vi¢C khac nhau trong mql doanh ｮｧｨｩｾｰＮ＠
nguCri chu
hfru-nha quim ly phiii xac dinh duqc ｮｨｩｾｭ＠
VV' tT;kh ｮｨｩｾｭ＠
va lieu chulln cho m6i
e6ng vi¢c. Phan tfeh eong vi¢C III buo-e dAu lien trong ｶｩｾ｣＠
cung ca:p thOng tin dung
cho vi¢C ｴｵｹｾｮ＠
h!a, dao ｴｾｯ＠
va danh gia ket qua lam vi¢C va de xac dinh muc
luoog. Cu6n sach nay se thao lui).n ve cac lqi feh va quy trlnh thl)'c hi¢n phll.n uch
cong ｶｩｾ｣Ｎ＠

Cac mlJc tieu
Sau khi nghien Clfu cu6n sach nay ｢ｾｮ＠

se co kha nang t6t hoo trong

•

Mo ta nhiing tac dlfng cua mqt bim phlln tich c6ng

•

Hoan thanh m(lt ban phlln tfeh cong
cong ty.

Phiin tich cOllg vi¢c

ｶｩｾ｣＠

ｶｩｾ｣＠

ｶｩｾ｣Ｚ＠

d6i vo-i mqt cong ty.

cho bat ky m(lt vi trf nao do trong

/


Quan

Iy Nguon Nhan hIe

Qmin ly ngubn nhan Ivc bao g6m ta:t cii cac quyet djnh va ho?t dQng qmin Iy co
anh huang tm ban chilt m6i quan ｨｾ＠ gifra t6 chUc va cac nhan vien. M\lc tieu hang
dilu cua quan Iy ngubn nhful Ivc Ia giup cong ty dlj.t m¢t s6 Itrgng thich hqp nhiing
ngum phil hqp vao dUng vj tTf va dung thai diem nhfun hoan thllnh cac m\lc tieu
cua cong ty.
Khi co nhiing nguai phil hqp co nhiing ky nling can thiet Jam ｶｩｾ＠
cr dung vj tri thi

ca ngum nhful vien va cong ty deu co lqi. Cong ty cO nit nhieu CCI hQi de lam duqc
4ri c6ng ty. Thf d\l:
dieu nay trong thai gian nhful vien lam ｶｩｾ｣＠
•

Ngay khi hQ mOl duqc tuyen chQn Ian dau.

•

Trong qua trlnh hQ pMI trien va hQc hOi l<:Ii cong Iy.

•

Khi hQ dii san sang de dugc de b<:ll va thling lien.

•

Khi hQ chulin bi rai khoi c()ng Iy.

QUaD If NgUOD NhaD I,!c

ffinh I: Quim If ngu6n nhlln h,te. Yang Iron phfa ngoai ｢ｩｾｵ＠
Ihi !hOi gian mqt nhAn vien lam vi¢c
vOi c6ng!y, Vong tron phia trong bieu !hi bOn mimg chinh eua cOng tac quan Iy nguon nhlln 11Jc,

Phdn tich ding

ｶｩｾ｣＠

3

COng tac quan Iy ngu6n nhan Il!c bao g6m bon mlmg chfnh:
l. ｌｾｰ＠

ke hOl;lCh va ｔｵｹｾｮ＠
､ｾｮｧ＠
- Qua tdnh ｉｾｰ＠
k€ ｨｯｾ｣＠
ngu6n nhlln Il!c la
ｴｬｾｃ＠
phan tich yeu cAu nhlln Il!c cua t6 chuc nhi'im mvc dich
m9t qua tdnh ｬｩｾｮ＠
dap Ung cac ml,lc ｴｩｾｵ＠
cua doanh ｮｧｨｩｾｰＮ＠
Cong rac tuy€n dl,lng nhan vien chinh
III de dap ling cac nhu eAu ma Il!c ltrgng lao d9ng ｨｩｾｮ＠
co khong dap Ung duqc.

2. Dao ｾｯ＠
va PMt ｲｩｾｮ＠ｴ
- DlIy la qua trlnh lien ｾ･＠
danh gia va phat tri€n ky
ｴｾｩ＠
va tucmg lai
nang va ki€n thue cua nhan vien de dap ling cae nhu diu ｨｩｾｮ＠
cuaeong ty.
3. Duy trl va Quan If - Cha't hrgng eong vi¢c, tinh thAn va khong khi lam vi¢c
dong vai tro quan tn;mg trong quy€t dinh iJ ｉｾｩ＠ vm cong ty eua mOi nhan vien.
MQt moi trui'mg lam ｶｩｾ｣＠

tfeh el!e duqc ｴｾｯ＠ ra thong qua thl!e tien quan Iy c()ng
Mng va nha't quan va Sif quan tllm d€n cae nhu cAu eua nhlln vien.
4.

ｈｾ＠
thOng ThOng tin va Dich ｶｾ＠ ve NMn h!c - Cong rac quan Iy ngu6n nhan
life con chiu trach ｮｨｩｾｭ＠
ve moi quan h¢ giifa eac nhlln vien, cac tieu ehuan ve
c(itlg ｶｩｾ･＠
(phan tfeh eong ｶｩｾ｣Ｌ＠
mo ta cOng ｶｩｾ･Ｌ＠
danh gia cong ｶｩｾＬ＠
cae tieu
chudn hoan thanh cong ｶｩｾ｣Ｌ＠
phlln tich ve tien cong, dieu tra ve thi trui'mg lao
dQng) va ｶｩｾ＠
quan Iy cac dich vv va lqi ich rna eong ty dem 1Cc,ng tae quan Iy ngu6n nhan Il!c giiI mQt vai tro ra't quan tn:mg trong ｶｩｾ＠
duy
tTl h¢ thong cae thOng tin ｣ｾｰ＠
ｮｨｾｴ＠
ve ngu6n nhan Il!e va h6 SCi cua nhan vien.

ｾ＠I v,

4

QU3n

If nguon nMn h!c chu yeu bao g6in:

•

ｌｾｰ＠

k€ hOl;lCh va ｔｵｹｾｮ＠
dl}ng - ､ｾ＠ co du so
hrqng va dung nguOi van dung thOi ､ｩｾｭＮ＠

•

Dao tl;lo va phat ｴｲｩｾｮ＠
- ､ｾ＠ co nhfi'ng nhan
vien VO; ky nang thleh hqp.

•

Duy trl va quan If - ､ｾ＠
xay dqng moi
truimg thleh hqp cho nMn vien.

•

ｈｾ＠

thong thOng tin va dich VI} ve ngu6n
nMn h!c - ､ｾ＠ co thong tin dung va dich vv
thleh hqp.

Pluin tich ct5ng vifC

Cae eong el} he. trq Quan
Nguon Nhan hie

Iy

BQ siich nay trinh bay ba cong CI,I CC1 ban h6 tTl! cho cong tac Quan Iy Nguon Nhan
Il!c. Nhilng cong CI,I nay Ia:

Philo tfeh va dl,l bao ohu cau ve ohan Il,le - Sau khi dii xac dinh cac ml,lc dfch va
chi tieu kinh doanh cua minh, cOng ty cill phl!i xac dinh duqc ngu6n nhan Il!c cill
thiet de hoan th1lnh cac ml,lc tieu d6. D,! bao nhan I,!c se cho cong ty biet hQ can
nhilng ｉｯｾｩ＠
ky nang gi, cill bao nhieu ngum va khi nao phai c6 duqc nhilng ngum
vrn nhilng ky nang d6.
ｋｩｾｭ＠
ke va ｫｩｾｭ＠
toan nguon nhan Il,le - M¢t ban kiem ke ｣ｾｰ＠
ｮｨｾｴ＠
ve nguon
nhan II,I'C se giup cong ty mlm TO duqc mlnh dii c6 nhilng ky nang va chuyen mon
gl, ai c6 nhilng ky nang va chuyen mon d6 va khi nao c6 the sir dl,lng duqc nhilng
ke ｨｯｾ｣＠
ve nguon
ngum do. Day 111 m¢t n¢i dung quan trQng cua cong tac ｬｾｰ＠
nhan l'!c. Ban kiem ke nay se duqc ｣ｾｰ＠
nMt thuang xuyen thong qua m¢t qua
trlnh duqc gQi la kiem toan nguon nhan I,!c nMm thea doi ｶｩｾ｣＠
dao ｾｯ＠

va ttch Iuy
cila cac nhan vien khi hQ thgc ｨｩｾｮ＠
cac ｮｨｩｾｭ＠
VI,I khac nhau.
.
kinh ｮｧｨｩｾｭ＠

Phiin tich khiem khuyet va ke ho;;leh ngu6n nhiin l,!e - Bang cach so sanh d,!
000 nhu cliu ve nguon nhan ll,l'C vrn nguon nhan h!c ｨｩｾｮ＠
c6 chung ta co the ｉｾｰ＠
duqc ke hO\lch ve nguon nhan Igc trong do chi co d¢i ngu nhan vien ｨｩｾｮ＠
t\li dap
Ung duqc cac yeu cau den dau, khau nao can co s,! dao t\lO va iJ dau d(ii ngu ｨｩｾｮ＠
I\li khong the dap Ung duqc cac yeu ciu. ｖｩｾ｣＠
sir dl,lng ban ke hO\lCh ve ngu6n
nhan II,I'C se giup cho cong ty trong vi(!c tien banh tim kiem cac nhan vien can thiet
nhfim ｫｨｾ＠
phl,lC nhilng khiem khuyet ve ngu6n nhan Il!c.

Hi6u nhu eau nguon nhan hie ella
eong ty b{ln
Dau tien b\lll can phai biet Tfing cong tac nguon nhan I,!c ｨｩｾｮ＠
I\li cua cong ty b\ln
nhu tM nao. B\lll cung can phili biet duqc nhilng tbach thUc va co
h(ii cua b\ln trong Iinh Vl!c nay. B\ln co tM xem xet cac cau hOi sau:

duqc th,!c ｨｩｾｮ＠

•

B\ln dang co nhilng van de gi ve nguon nhan h,rc?

•

cac chfnh sach ve nguon nhan I,!c cua b\ln c6 phil hqp v6i moi truang lam
ｶｩｾ｣＠
hi(!n t\li khOng?

•

Cac chfnh sach cua b\ln cO de
d(ing hay khong?

PJuin tich c6ng

ｶｩｾ｣＠

｣ｾｰ＠

den cae m6i quan tam cua nguoi lao

5


Bill ｴｾｰ＠
danh gia sau dAy s15 giup ｢ｾ＠
xern xet ｉｾｩ＠ triet 1:9, chfnh sach va cac Uti tien
trong cong tac quim 1:9 ngubn nMn 11!c cua ｢ｾｮ＠
､ｾ＠
xac djnh xern li';;u ｢ｾ＠

c6 can
th1!c hi';;n pMn tfeh cong vi';;c cho doanh nghi';;p cua rnlnh hay khong.

o

CO

0 KhOng

Neu ｢ｾ＠
ｴｨｾ＠
chi chi danh Mu rn(\t cau tri't 1m "c6" trong bim l1! danh gia nay thl
c6 ｴｨｾ＠
c6 nhieu nguyen nhan gAy fa kh6 khan cua ｢ｾＮ＠
Co the ｢ｾ＠
815 can den rn(\t
ｨｾ＠
th6ng ､ｾＺ＠
•

Xac djnh cac yeu cau cua cOng ｶｩｾ＠

•

XAy dlJIlg cac tieu chulln danh gia ket qua cong ｶｩｾ＠

•

Xac dinh ca cau tien luang eho e{)ng ty cua ｢ｾ＠

•

ｔｵｹｾｮ＠

•

6

ch(;m, de ｢ｾｴ＠
Xay dlJIlg cae ke ｨｯｾ･＠

va ｣ｨｵｹｾｮ＠

d6i vj trf nhan vien
dao ｴｾｯ＠

Phdn rich cong

ｶｩｾ｣＠


Bi:'"

co ｴｨｾ＠

lam dltQC 9i?

cho cac vi tri khac nhau trong c6ng ty ntu ｢ｾ＠
Hiiy titn hiinh phful tich c6ng ｶｩｾ＠
viin con chua Him dieu nay. Ntu b').n dii thl!c ｨｩｾｮ＠

phful tich c6ng ｶｩｾ＠
r6i thi cO the
phful tich do dii I').c hi).u ho{ic thitu chinh xac va do vi).y khOng tM cung clip cho
b').n nhiing th6ng tin b').n can ､ｾ＠ dua ra nhiing quytt dinh quan ly nhan Il!c t6t.
Cac pMn sau cua cu6n sach nay se huang diin cho b').n qua trlnh thgc
tich c6ng ｶｩｾ＠
nhAm thu thi).p cac thOng tin b').n can.

ｨｩｾｮ＠

phful

ｂｾ＠
ciing se tIm dugc nhiing th6ng tin hihi ich trong cac cu6n sach khac cua "'?
sach Qmln Iy Ngu6n Nhfullgc cho cac Doanh ｮｧｨｩｾｰ＠
Vu-a va Nho (dugc ｬｩｾｴ＠
ｫｾ＠
b
cu6i cu6n sach nay), bao g6m cac th6ng tin ve:

•

cac chinh sach ve ngu6n nhfullgc

•

ｔｵｹｾｮ＠

•

CO" caU tien luang va thil lao

•

Huang ｮｧｨｩｾｰ＠

•

Danh gia ke"t qua c6ng

•

Xdy dl!fig kt ho').ch ngu6n nhfullgc

•

Xdy dl!fig kt ｨｯｾ｣＠

.•

ch(:m va thue nhan vien

va dao t').o
ｶｩｾ｣＠

san xua't

Qmin Iy cha't luqng

Phan tich cong vi?c

7


Phin tfch cong

ｶｩｾ｣＠

Phin tich cong vi,c lit gi?
Ph1ln tfch cling ｶｩｾ＠
la thll thj).p dic thong tin v6 ci'lng vil;c mgt each co h¢ tMng.
Ph1ln tich cong ｶｩｾ＠
duqc tien hiinh nhAm M xac djnh fa cac nhil;m Vl,I thllqc ｰｨｾ＠
vi cling ｶｩｾ＠
do va cae ky n1lng, nang Il,fc va tnkh ｮｨｩｾｭ＠
｣ｾ＠
the can phiii co M thl,fC
hi¢n cong vi¢c do mqt each thiinh congo

co ba nhi¢m Vl,I thiet yell trong ｶｩｾ｣＠

ph1ln tfeh bat ky mqt cong ｶｩｾ｣＠

ｮ｡ｾＺ＠

1. Djnh nghia ve cong vil;e mqt caeh hoiin chinh va ehfnh xae.
2. Mo ta cae nhil;m

Vl,I,

trach ｮｨｩｾｭ＠

va cae tiell ehllan hoiin thiinh cong ｶｩｾ｣Ｎ＠

3. Xac d!nh cae yell call cua eong ｶｩｾ･＠
rna mbi nh1ln vien d V! tri e()ng vi¢e do
eong vi¢e mqt cach thiinh congo
phiii dap ling de thl,fe ｨｩｾｮ＠
cac thOng tin thll ｴｨｾｰ＠

duqc khi ph1ln tfch ci'lng vil;c eho mbi vi tri duqc dUng de



call thiinh nen eong viÂe nay.

ã

Ban mo ta cong viÂc: mo ta cae nhiÂm Vl,I

ã

Ban yeu cau ehuyen mon eua eong
de hoiin thanh t6t cong viÂe.

ã

Ban tieu chu:tn ket qua rung vi¢c: xac dinh cac thu6c do .danh gia ket qua
eong ｶｩｾＮ＠

ｾ＠Iv,
Pluin ttch ｣ｻｪｮｾ＠

vi¢c

ｶｩｾＺ＠

neu fa nhitng ky nang

､ｾ｣＠

thii can co

Muon phin tich rung vi¢c can phai co sl! quan sat
va nghien Cllu ､ｾ＠ xac dinh ban ch&'t clla m!)t ..-(lug
vi¢c cl.l ｴｨｾＮ＠
Ban phin tlch cong vi¢c can trinb bay
cac nhi¢m vl.l cau thanh nen rung vi¢c cung vm
nhitng ky nang ､ｾ｣＠
tho va trach nhi¢m can tbiet
､ｾ＠
bol'm thimh tot rung ｶｩｾ｣＠
do.

9


TClii sao IClii can phai phin tich cong ｶｩｾ｣＿＠
Bim mO ta cOng ｶｩｾ｣Ｌ＠
ban yeu du chuyen mOn cua eong ｶｩｾ･＠

va ban tieu chuan k€t
qua eong ｶｩｾ･＠
t",o e(J siJ cho cae ehue nang quan Iy ngu6n nhan h!c. ｍｾｴ＠
ngum
quan Iy ｨｩｾｵ＠
duqc nhfing yeu du nay Ia ngum e6 khii nang t6t nha"t trong ｶｩｾ＠
h!a
chQn dung ngum eho cae vi tri lam ｶｩｾ＠
eua cOng ty vao thai ､ｩｾｭ＠
ｨｩｾｮ＠
t",i vii
trong tuoog lai dili ｨｾｮＮ＠
cae thOng tin tu ｭｾｴ＠

ban phan tfeh eong vii)e duqc sir d\lng de:

•

Dinh huang cho qua mnh ｴｵｹｾｮ＠
vien.

•

Un k€ ho",ch b6 ｮｨｩｾｭ＠

•

Xay d\ll1g
Iuoog.

•

Xae djnh iJ dau can thiet ｉｾｰ＠
cae hii)n phap kMc ph\lC cae dieu ｫｩｾｮ＠
､ｾ＠
ｨｾｩＬ＠
kh6 chiu ｨｯｾ＠
c6 h",i eho sue khoe ｭｾｴ＠
cach qua mile.

•

Xac dinh nhu cliu dao t\lo nhan vien va ｉｾｰ＠
t\lo.

10

ｨｾ＠

dl,mg, li!a chQn va hoan ｴｨｩｾｮ＠

vii)c b6 tri nhan

vii thuyen ehuyen cOng tae eho nhan vien.

thOng danh gia eong vii)c, xep

ｨｾｧ＠

cOng

ｶｩｾ･＠

va

ｨｾ＠

th6ng tien

lam ｶｩｾ･＠

k€ hO\lch eho cac chuoog tnnh d1io

Phan tich cong vi¢c


Phiin ttch cong vi¢c

11


Tn.tCsc khi bat dau tien hanh phan tich
｣ｯｮｧＮｶｩｾ＠
Tru&c khi Mt dau tien hiinh phan tich e()ng vii;e, b,!-n elin phai ｨｩｾｵ＠
triet ly va cae
chinh saeh nguOn nhlln lue eua t6 ehtl:e eua b,!-n. Dieu d6 eho phep b<;tn slip xep
doi vai cae nhu cilu ve nguOn nhan ll!c. M¢t ban sa dO t6 ehtl:c
duqc thtl: tl! un ｴｩｾｮ＠
c6 the giup b,!-n nhln thay cac c()ng vi;;c khae nhau trung to chuc c6 quan h;; vai
nhau nhu the nao.

Neu ｢ｾｮ＠
con chua c6 m¢t ban sa do to ehue vai cac vi trf trong e()ng ty eua bi:ln thl
day ding chinh Ia ca h¢i tot ､ｾ＠ bi:ln t<).o ra bim sa dO d6. M¢t ban sa do t6 chtl:c cho
thay tat ca cae vi tri hay cae nh6m vi trf trong c()ng ty va cac moi quan hi; bao cao
giii'a chung vai nhau.
Sa do t6 ehue c6 ｴｨｾ＠
duqc xay dJ!ng theo cac cach khac nhau tuy thu¢c VaG nhu
cau va ca cau cua t6 chuc. N6i chung nguai ta thuang sir dteng cac () de ｢ｩｾｵ＠
thi
cac vi tri cua ca nhan va duang noi giua chung M ｢ｩｾｵ＠
thi ca cau bao cao. Hinh
duai dAy cho tMy m/)t sa do t6 chuc duqc xAy dl!llg nhu tM nao.
CIIu ti
va

Giam dO< Ilieu ham
Ph6Chuljch
PhI! trach

Ph6 Chu ijch
Phi! trOth

Ph6ChUqch
ｰｨｾ＠
!rich
Ma ...Hng

Nghiintw

Tili chinh

va Phat min
I

Il

II

II
Hlnh 2: Vi ､ｾ＠

ｄｾ＠

ｬｾｰ＠

•

II

ｶｾ＠

]1

II

II

JI

I

ffi<)t philn cUa SCI d6 16 chuc

m()t sa do t6 chUe eua c()ng ty b<).n phai:
Lii;t ke tat ea cae vi tn e6 trong dan vi theo ehtl:e danh e()ng vii;e.
Nh6m c:k vi tri e6 eung ｮｨｩｾｭ＠

•

Vte vai nhau ､ｾ＠

t'!-O ra cae "nh6m" ngh/!

ｮｧｨｩｾｰＮ＠

•

Ve cae duang noi giii'a cae nh6m ､ｾ＠

chi fa m6i nh6m bao eao tm ai .

Neu dan vi eua b,!-n da e6 m(\t sa do t6 chUe, hay dam bao dng sa do d6 duqe ｣ｾｰ＠
nMt va n6 phan anh dung ea cau thAm quy/!n va cac moi quan ｨｾ＠ lam ｶｩｾ･＠
trong
e()ng ty.
ｖｩｾ･＠

kiem tra l<).i sa do t6 chue co ｴｨｾ＠
giup pMt ｨｩｾｮ＠

sl! thieu nhat quan tfong hi;
thong bao eao cua c()ng ty. Khi cae duang bieu thi tham quy/!n kh()ng ro rang, trao

12

Phdn tich c6ng vi¢c


ddi th6ng tin se ｧｾｰ＠
doi voi nhan vien.

khO khan vii cac chi thi c6 the gay nMrn Ian vii thi€u hi¢u qua

Cae bllde trong
eong ｶｩｾ･＠

ｶｩｾ･＠

thl/e

ｨｩｾｮ＠

phan tieh

Mqt khi da hieu duqc rn6i lien h? giiia cac vj tri trong c6ng ty, b')n se co the bilt
dilu ti€n himh phan tfeh c6ng ｶｩｾＮ＠
Ban pMn tfeh c6ng ｶｩｾ｣＠
bao g6rn ba buOc sau:

I. Quy€t djnh ch<;m c6ng ｣ｾ＠

pMn tfeh c6ng ｶｩｾ＠

mil b')n se sir ､ｾｮｧＮ＠

2. Quy€t dinh chqn ai se iii ngum chiu tnich nhi¢m thu
th6ng tin d6 se dugc xac ｮｨｾ＠
nhu th€ nilo.
3. Thu ｴｨｾｰ＠

ｴｨｾｰ＠

tMng tin vii

th6ng tin vii xem xet I')i k€t qua.

Cae eong el,l phfm tieh eong ｶｩｾ･＠
Hai c6ng ｣ｾ＠ b')n c6 the sir ､ｾｧ＠
khi thu ｴｨｾｰ＠
tMng tin ciln thi€! cho ｶｩｾ＠
thl!c ｨｩｾｮ＠
mqt pMn tich c6ng ｶｩｾ＠
Iii Bang PMn tich C6ng vi¢c va Ban Cau hoi Phan tich
Cong ｶｩｾ｣Ｎ＠
Byeu cau clla mlnh, song b')n dn phai ap dt,lng dily dll va chfnh xac ttrng c6ng ｣ｾ＠
mlli khi b')n dung chung. ｖｩｾ＠
dimh thm gian M thu ｴｨｾｰ＠
th6ng tin m(lt cach chinh
X,Ie se c6 Igi ve Iilu dilL

Bang Phan tkh Cong ｶｩｾ｣Ｚ＠
Bang nily duqc sir ､ｾｮｧ＠
de Ji¢t ke cac teach ｮｨｩｾｭ＠
c6ng ｶｩｾＬ＠
cac yen cilu chuyen m6n vii tieu chu&n hOlm thilnh c6ng vi¢c. Th6ng tin
dugc thu ｴｨｾｰ＠
Mng cach tien hilnh phong van ｨｯｾ｣＠
quan sat cac nhan vien I'!i nm
liIm viÂc.
Hay sir

Bang phlln tfch c6ng viÂc nu:

ã

Bnhan IJ!C.

•

Ngu6n Il!c cua b')n (thm gian, tien b')c vii nhan Il!C) danh cho philn tfeh c6ng
vi¢c c6 h')n.

•

Chuc nang cua dc vi tn trong doanh ｮｧｨｩｾｰ＠
bOa.

cua b

Ban Cau hoi PMn tich Cong ｶｩｾ｣Ｚ＠
Ban cau hOi dugc Sll dt,lng M thu ｨｾｰ＠ｴ
tMng
tin ve cac ｮｨｩｾｲ＠
ｾ＠
ct,l the clla mbi cong ｶｩｾＮ＠
Thong tin duqc thu ｴｨｾｰ＠
biing cach
va ti€n Mnh dieu tra.
nghien cUo cac chi ti€t cua ttrng cong ｶｩｾ｣＠

Phdn tich n5ng vifc

13


Hay sir dl}ng Bill CAu hOi PhAn tich Cong ｶｩｾ＠
•

Ok vi trf trong cong ty cua ｢ｾ＠

•

ｾ＠

clln mi)t ｮｧｨｩｾ＠

n€u:

la rat cl} the eli ve ｰｨｾｭ＠

cUu sau ve cac cOng ｶｩｾ＠

vi va chuc nAng.

hay cac nhom cOng ｶｩｾ＠

Cl} tM.

Db ｢ｾ＠
sir dl}ng bat ky phuang phap nao, ｢ｾ＠
ciing se qulm Iy thong tin ve ngu6n
nhan h!c mi)t cach ｨｩｾｵ＠
qua han va ｴｾｯ＠
ra mi?t nen tang vii"ng chAc cho ｶｩｾ＠
ra
quy€t djnh ve nhAn sl! trong wang lai.
N€u ｢ｾ＠
da thl!c ｨｩｾｮ＠
pMn tich cong ｶｩｾ｣＠
r6i thi ｢ｾ＠
clln c6 gAng nAng cao d¢
chfnh xac cua ｶｩｾ＠
thu ｴｨｾｰ＠
s6 ｬｩｾｵＮ＠
ｂｾ＠
thu ｴｨｾｰ＠
s6 ｬｩｾｵ＠
Ilin cu6i cling la tu khi
ｮｨｾｴ＠

va chfnh xac. Hay chQn m¢t
nao? Thong tin se hUll ich khi phiii duqc ｣ｾｰ＠
trong cac cong cl} thu ｴｨｾｰ＠
s6 ｬｩｾｵ＠
mO Iii d ｴｲｾｮ＠
va so sanh cac s6 ｬｩｾｵ＠
thu ｴｨｾｰ＠
duqc vOi cac thong tin ve cong ｶｩｾ｣＠
ｨｩｾｮ＠
ｾ＠
clla ｢ｾＮ＠

Bang Phan tich Cong ｶｩｾ｣＠
Bang Phiin tich Cong ｶｩｾ＠
the ｨｩｾｮ＠
nhii"ng ky vQng clla nha quill Iy d6i voi tUng vi
trf cOng ｶｩｾＮ＠
ｂｾｮｧ＠
cach ti€p ｣ｾｮ＠
nay, ngum cM sd hUll-quill Iy ｨｯｾ｣＠
ngum quan
Iy xac djnh dugc cOng ｶｩｾ＠
ve ｭｾｴ＠
trach ｮｨｩｾｭＬ＠
cac m6i quan M, trach ｮｨｩｾｭ＠
cOng khai va ki€n thuc can co.

Thl/c ｨｩｾｮ＠

Bang Phan tich Cong ｶｩｾ｣＠

•

Thu ｴｨｾｰ＠

•

Ghep niSi tat ca cac thOng tin

•

Chqn nhii"ng cOng ｶｩｾ｣＠

•

qp mi)t bang phAn rich cho tUng cOng viÂc.

ã

Hay chQn mi)t ngumco trlnh di) hieu bi€t de kiem tfa ｬｾｩ＠ bang ph tin tich da
ｦｾｮｧ＠
thOng tin ve cong vi¢c la chinh xac va dieu nay
hoan thanh de xac ｮｨｾ＠
rat quan trQng b giai
nay.

ã

cac thOng tin clla
Hay xac

thl!c hiÂn quan sat dlInh gia.

•

Phl} Il}c B cho vi dl} ve mi)t Biing PhAn tich COng vi¢c.

/4

s<1 do t6 chuc va danh ml}c ｴｾｮ＠

nhltthe nao?

｢ｾｮ＠

cac cOng ｶｩｾ｣＠

san co ve cac trach

clla cong ty.
ｮｨｩｾｭ＠

clla cOng

ｶｩｾ｣Ｎ＠

clln phan tich s6m nhat.

｢ｾｮｧ＠

cach phong van mi)t viii nMn viiln

Phdn tich c6ng

ｶｩｾ｣＠


Vau tien bay hoan thanh pMn "M...c dichlm...c tieu cua
vi tri cong ｶｩｾ｣Ｂ＠
trong bang phan tich. Ban nay se giup
｢ｾｮ＠
xac dinh duqc xem cac trach ｮｨｩｾｭ＠
cong ｶｩｾ＠
nao
nao la ph.... NhUng trlich
la chinh va cac trach ｮｨｩｾｭ＠
ｮｨｩｾｭ＠
co lien quan tl1!c tiep tai m ... c tieu la trach ｮｨｩｾｭ＠
chlnh; nhUng trach ｮｨｩｾｭ＠
co tinh chat dong gop gian
ph....
tiep la trach ｮｨｩｾｭ＠

BAI ｔｾｐ＠

THVC HANH 3

1. ChCim ba vi trf trong c(}ng ty cua b:p1 va ､ｩｾｮ＠
vao cac Bang Phlln tkh COOg vi{!c
cho cac vi trf do. Hay sir dJplg ban vi dlJ sau day nun mfuJ.

2. Hay
ｮｨｾ＠

de m<>t ai d6 trong c(}ng ty xem ｉｾ＠

tUng Bang Phlln tfch COng ｶｩｾ｡＠

xac

tinh chtnh xac cua chUng.

Plum tich cong vi¢c

15


Vi dl:' ve m9t Bang Phan tich Cong ｶｩｾ｣＠
Bang PllAn tich COng ｶｩｾ＠
sau day chi Hl m9t VI ､ｾＮ＠
Oic ｬｯｾｩ＠
thong tin thu ｴｨｾｰ＠
trong milu nay co thi! khOng phU hgp vai cong ty cua ｢ｾｮ＠
va dn phai duqc thay
d6i cho phU hgp vai nhu diu cila cong ty ｢ｾｮＮ＠

Ngllm chuan bi:
Ngay thang:

Chile danh ciing

Phung:

Dja ､ｩｾｭＺ＠

ｶｩｾ｣Ｚ＠

.

Cac nguon lao dQng
cAc NGUON NHUNG NGlfOI DAM NfL.&.N CONG VI$C HI$N ｔｾｉＺ＠
Nor BO:
BEN NGOAr:

Ml:lc dich/Ml:lc tieu cua vi tri

.

I

CHUC DANH CONG VIBc:

HAo cAo CHO:

PHor HOP LAM VIEC VOl:
VI TRl C6A cAc cA NHAN vA cAc PHONG BAN)
(NEU
cAc TRAcH NHIJ!;M
CRAT Llf9NG DlfOC KlEM TRA NHlf
THENAO?

CHINH:

RO

ｾ＠ '-'

·5Q
.,..

'g

Ｌｾ＠ o ＠ｾ .
:r:

16

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Ｌｾ＠

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＼ｾ＠ ＠ｾ
ｾＮ＠
ｾＧ＠

::>""'

«Q'ｾ＠

DANH DAU DE CHi
RAcAcTRAcH
NHlJ!;M CHINH
DlfOC GIAM sAT

u

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ｾ＠

0

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Phiin tiCh cong vi¢c


cAc TRAcH ｎｈｉｾｍ＠
PHt):

CHAT LUQNG DUQC KlEM TRA NIW
THENAO?

,

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,5"

'<0

.ｾ＠

Ｎｾ＠

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is

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DANH DAU DE CHi
RAcAcTRAcH
ｎｈｉｾｍ＠
PHt) DUQC
GIAMSAT

ｾ＠

0

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Ｌ＼Ｎｾ＠

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I
Cae moi quan ｨｾ＠

; GIAM sAT NHONG NGUOr SAU DAY

Trach

ｮｨｩｾｭ＠

cong khai

M6 ta ngil.n gQn

amue dQ elln thiet

I

06, vOnn"',. BI
cAc TAI sAN KHAc
MiX:: LQr NHU"-N

ｔｬｅｎｍｾ＠
cAc KHOA.N CHI
TH6NGTIN

I cAc QUAN ｈｾ＠

.

Phdn til:h cong

ｙｩｾ｣＠

VOl BEN NGOAr

17


Trinh dQ hQc van/kinh ｮｧｨｩｾｭ＠
Bao g6m lo?i hinh va s6 nam dao

can thiet
ｾｯ＠

can thiet

Kien th((c/ky nang can thiet
Neu TO HIm tM nao co duqc cae ky nang (tll tcuang hQC, cae khOa hQC
kinh nghiem, huM. luyen
KY NANG GIAO TIEP

KY NANG LAO DONG CHAN •i

ｾ｣＠

bit;t,

KY NANG TRl 'flffl

TAY

i

Cac yeu
DIEU ｋｉｾ＠

C8U

va dieu ｫｩｾｮ＠

ｶｾｴ＠

chat

NOI LAM ｖｉｾｃ＠

THOI GIAN LAM ｖｉｩｾｃ＠
cAc GIAI ｏｾｎ＠

NGHi NGOI (BAO NHIEU LA.N, TRUONG XUYEN NHUTHE NAo)

DIc6NGTAc

LAM ｖｉｾｃ＠

BAN DEM

LAM vItc NIUEU GIO LIEN
LAM ｖｉｾｃ＠

18

TRONG cAc DIEU ｾｎ＠

NGUY HIEM

PMn tich cong ｶｩｾ｣＠