Working with project people

SOFTWARE PROJECT
MANAGEMENT
***
WORKING WITH PROJECT PEOPLE
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Today

Forming a project team

Managing project conflicts

Managing People
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Forming a project team

The life cycle of a typical project team

Interpersonal Skill

Team Building Tips
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The life cycle of a typical project team

Understanding the life cycle of a typical project team
PERFORMING
NORMING
STORMING
FORMING
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The life cycle of a typical project team


Forming

Getting to know you …

Everyone is polite and overly cautious

People are unsure, suspicious and nervous

People try to express who they are

People try to build alliance

What manager should do

Help team members get to know one another

Clearly define and communicate roles and
responsibilities

Share management expectations of the group
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The life cycle of a typical project team

Storming

The most difficult stage

Members begin to show their true style. No more
politeness


Growing impatience – things are not moving fast enough

Disagreement over process, task and over all purpose

What manager should do

Acknowledge it with the team. This is a natural step

Identify conflicts and handle them

Review ground rules

Revisit the purpose and related administrative matters
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The life cycle of a typical project team

Norming

Let’s work together

People accept ground rules and formal procedures

People start to listen more

Focus on tasks and decision making

What manager should do

Continue to emphasize on tasks need to be done


Make sure people follow the road map
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The life cycle of a typical project team

Performing

Working together

Be productive

Be pro-active

Demonstrate loyalty to the group

Respect each other

What manager should do

Be supportive

Provide guideline when needed

Relax a little bit !!!
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Interpersonal Skill

10 tips to improve interpersonal skill

Smile


Be appreciative

Pay attention to others

Active listening

Bring people together (Team building exercises,…)

Resolve conflicts

Communicate clearly

Humor them

See it from the other side

Don’t complain
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Team Building Tips

Criticism without positive suggestion for
improvement is useless

Praise when people did a good job

One team, One voice

No figure pointing

Respect


Put your best people in your biggest opportunities,
not your biggest problem.
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Today

Forming a project team

Managing project conflicts

Managing project team
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Managing project conflicts

Conflict is often needed

Helps to raise and address problems

Helps people “be real”

Helps people learn to recognize and
benefit from their differences
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Managing project conflicts

Conflict is becoming problem when it:

Hampers productivity

Causes more and continued conflicts


Causes inappropriate behaviors
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Managing project conflicts

Actions can be done to minimize conflict

Regular review employee job description
and functions

Team meeting at least once a month to
build relationship

Open door policy – make yourself
available

Share your views of organization,
challenges, etc
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Managing project conflicts

Ways to deal with conflict

Ignore it

Accommodate it – give in to others

Competing – work to get your way

Compromising – mutual give and take


Collaborating – focus on working
together
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Managing project conflicts

Conflict Management Tips

Keep your emotion to yourself

Conflict resolution should be focused on task, not
personality

Humorous is a great way to reduce tension between
people

Pick your fight carefully

Giving-in is not a failure, it is a diplomatic approach

Documenting project conflicts and resolutions
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Today

Forming a project team

Managing project conflicts

Managing People
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Managing People

Maslow's hierarchy of needs
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Managing People

Maslow's hierarchy of needs

Knowing the needs, manager can identify
the effective motivator

People have their basic needs fulfilled
become much better workers

People strive to move up the human needs
ladder

To motivate people is to help people obtain
the skills and knowledge so they can move
up the hierarchy
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Managing People

Managing People Tips

Human beings are fragile as bubbles, managing them
with care

Establishing trust - people related issues will be taking
care of


Observing – the best way to understand people

Empowering your people

Preventing problems from happening is more cost
effective than fixing them

Don’t get involved with employee’s personal life
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Managing People

Managing People Tips

To bring out the best in people – challenge them

People don’t want to be managed, they want guidance

Don’t keep people in the dark
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Managing People

Leadership Tips

Leader is to serve, not to be served

When people failed you, tell them you are disappointed
because you believe they can do better

Knowing and accepting your weaknesses is your

strength

Take responsibility of your own actions

Listening - the best way to communicate
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References

Project Management Slides, Charlie Nguyen, BikBos
Inc

The Project Management Life Cycle, Jason
Westland

Software Project Management For Dummies, Teresa
Luckey & Joseph Phillips

Project Management Text Book, Nguyen Thi Bich

Software Project Management Slides, John Musser