generl training sample answers handout 4

Exercise 5:
You recently took a trip with a taxi company. The driver behaved in an
unacceptable way and you had a lot of problems. You complained to the
company but no one has replied to your complaint.
Write a letter to the taxi company. In your letter
• Say why you are writing and how you feel
• Explain what happened
• Tell them what you would like them to do
Dear Sir/Madam,
I am writing to express my dissatisfaction with the service I
have received from your taxi company both during my ride
and in dealing with my subsequent complaint.
Last Wednesday (12
th
of May), I took one of your taxis to go
to an important business meeting in the city. Although the
driver said he knew the address I wanted to go to, he took
me to the wrong address. This made me late for my
appointment. When I complained about his mistake, he
became angry and shouted at me. I refused to pay the fare
and he then started to threaten me. I took down his
information and left the taxi while he was shouting, and I
immediately wrote a letter of complaint to your company.
However, I am very disappointed to *nd that I haven’t had a
letter of apology for the driver’s behaviour. As a
representative of your company, he should behave in a
courteous manner; particularly because it was the driver
who had made the mistake.
I would like to recommend that you train your sta- to
behave in a polite manner to customers. I also expect an
apology for your employee’s behaviour towards me.

Yours sincerely,
Brian Tan
Exercise 8: