Tiểu luận ngôn ngữ và văn hóa

HUE UNIVERSITY
INFORMATICS AND OPEN INSTITUTE

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ASSIGNMENT ON
LANGUAGE AND CULTURE
TOPIC 6:
CROSS-CULTURAL COMMUNICATION IN THE WORKPLACE

Lecturer: Nguyễn Văn Tuấn
Student: Nguyễn Thảo Linh
Class: Nghệ An 6

TP Vinh, tháng 8 năm 2023


I. Introduction
In today's era of cultural integration, cross-cultural communication plays an
increasingly important role. Cross-cultural communication has an important impact
on the workplace, especially in today's global business environment. Cross-cultural
communication creates problems for effective communication. Issues of intercultural
communication extend beyond the spoken and written languages of other cultures.
Barriers are due to differences in semantics, word meanings, differences in tone and
perception. In that, non-verbal communication has different meanings in different
countries and we need to learn more about this.
In today's workplace, cross-cultural communication is essential. It plays an
important role in the functioning of an organization and also influences the end
result. Whether the team works effectively or not, communication plays an important
role. Although the interaction between cultures is not new and has existed for a long
time, with the advent of globalization, the world has come closer together. No

wonder people have to travel to different parts of the world as part of their job and
have to adapt to that new environment. However, adapting is not always easy and a
little bit of support from a colleague will greatly help the immigration officer's
'integration' process. Here we will explore the importance of cross-cultural
communication.
II. Content
1. Important factors
Intercultural communication mainly deals with matters related to the speech
and culture of people belonging to a different environment or land from them.
Obviously, someone who grew up in Vietnam will have a different culture than
someone born and raised in the United States, France. Even countries with many
cultural similarities like Vietnam and China, Japan also have differences..
In the work environment, these cultures affect the behavior and values of the
employees. How they respond to superiors, to colleagues and to subordinates, are all
determined by the culture they have been bred in. Their attitude towards and their


comprehension about their surroundings is also different. Their pattern of
communication is varied and their concept of formality and informality is different.
When a person has to work in a country that is not his own and is exposed to cultural
changes, he experiences a 'culture shock'. Culture shock is defined as a feeling of
anxiety and disorientation when a person is forced to operate in an unfamiliar
culture. In such cases, programs that promote intercultural communication and
encourage healthy communication between employees of different cultures are
needed to facilitate adjustment. This is extremely important because the environment
impacts the performance of employees, locals or immigrants. The only way you can
get the best out of them is to create a positive environment for them to embrace and
move on. And we need time to slowly get used to the new culture.
Cultural integration in general and culture in particular as Vietnam is currently
in the period of integration and development, so meeting and working with friends

from different countries is inevitable. At work, if you understand a lot about other
people's culture, it will make people trust and appreciate you more. A good
relationship in the workplace will be established when between you and the subject
there is an understanding of how to communicate. When communicating with many
different cultures, each of us will expand and cultivate new knowledge to better
ourselves. Every culture has its own unique characteristics, there will be things that
you feel are appropriate and inappropriate. For example, when you work in an
environment with many foreigners, you may choose to learn their good cultural traits
to see yourself lacking or incomplete in some aspect. Communication and behavior in
the workplace become more professional. In addition, intercultural communication
gives you the opportunity to promote the good image of Vietnamese people, helping
them understand and sympathize with some of the problems in our country. We can
learn more good things from your culture, but also compare and consider the
differences.
Knowing more about different cultures will help you avoid unnecessary
misunderstandings or conflicts with foreigners. Communicating in the workplace will
help us maintain and build stronger, stronger relationships. For businesses: Office


communication culture plays a great role in the development of businesses, helping
businesses become more united and flourishing. It can be seen that the large
corporations that are leading the market are those with good working environment
and office culture.
For individuals: Good communication and behavior bring many opportunities
for us on the career path. A dynamic, creative and professional working environment
will make everyone feel comfortable and respected. Examples of office
communication culture.
Some typical features in the office communication culture of Vietnamese
people in general and office workers in particular are often seen:
Vietnamese people attach great importance to keeping good relationships

with people, but they are quite shy in front of crowds and interact with many
strangers.
Before starting a conversation, people often find out information about the topic first
to be able to address as well as better understand the other person's lifestyle, views,
etc.
The language used in communication by Vietnamese people is very rich.
Smile is one of the communication habits of Vietnamese people, as well as questions
about health, family, and food.
2. How to aid intercultural communication in the workplace
Cultural differences will cause unfortunate misunderstandings in the work
environment. So misunderstandings due to cultural barriers can be avoided and the
adjustment process for an immigration officer can be easier if the organization makes
an effort to make him feel welcome. Remember, he may have had a hard time
learning the language or just adapting to such drastic changes.
2.1. Maintaining a positive attitude
Before interacting with employees of different cultures, we should prepare in
advance in terms of knowledge as well as skills. Employees of dominant cultures in
the workplace need to identify their own attitudes towards other cultures and this


attitude will affect their overall communication with people of other cultures such as
how. This thought process is often influenced by certain stereotypes and stereotypes,
these prejudices and stereotypes must be set aside when interacting with immigration
officers and their abilities. should be evaluated on an individual level. We must
understand that there are certain differences between cultures and cannot say what is
right or wrong, or impose our subjective thoughts on the other person.
2.2. Understanding diversity
Employees of indigenous cultures are educated about other cultures so that they
can accept and understand the concept of diversity in the workplace. The standards of
self-righteous culture cannot be imposed on others. Any person who carries his or her

values, ethics and his culture wherever he goes. Not only that, people from other
cultures also make an effort to learn and quickly integrate into the host community.


2.3. Discourage racism and discrimination
First, after recruiting, the leadership must have an appropriate education
mechanism for employees. Ultimately, the best way to promote healthy intercultural
communication is to prevent racism and discrimination by strongly advocating a
policy of non-discrimination. This will prevent any embarrassing situations that could
lead to serious problems between colleagues. While personal attitudes cannot be
changed, communication in the workplace can only be positive if those rules are
followed. Taking the steps outlined above will certainly bring about the much-needed
healthy intercultural communication in the workplace. Remember that all of this will
not only enhance the reputation of the organization and the country in the eyes of the
immigration officer, but he will gladly accept it and dedicate himself to the job.
Undeniable. The importance of communication in the workplace, given the fact that
in an organization, people from different social and professional backgrounds work
together for the same goals. Effective communication between employees brings
many benefits to the company. For example, the culture of napping in Vietnam is a
very special point for many foreigners.
2.4. Creates job satisfaction
If the work environment is friendly, where subordinates are encouraged to
communicate their ideas to the manager on work-related issues and their feedback is
given due consideration, it will promote employees perform better and make them
feel valued in the organization. Therefore, effective communication in the workplace
helps to build loyalty and trust, which ultimately leads to more job satisfaction. Job
performance as well as employee loyalty is related to communication and
management.
2.5. Increases productivity
Effective communication at work is the most important issue for the success

and failure of an organization. Every organization has a set of clearly defined goals,
objectives and vision. The manager should be able to clearly explain to his
employees these goals and ensure that all his team members are working
towards the same objective. He also needs to communicate to his employees their
job responsibilities and duties, ways and protocol of doing work as well as the
results which are expected of them. If the manager is clear in his communication,
the subordinates will know
exactly what the organization wants and thus, will be able to deliver the same to the
best of their abilities. Thus, the importance of communication skills can be judged
from the fact that it leads to better deliverance of work, increasing workplace


productivity.
2.6. Formation of relationships
Friendly communication, whether between employee and manager or between
manager and employee, leads to the formation of better personal and professional
relationships. This makes employees feel truly cared for and valued, and they are
more likely to be loyal to the company. This creates a friendly environment and
fosters better working relationships that benefit both employees and the company.
2.7. Proper utilization of resources
If

an

organization

faces

problems,

crisis

and

conflicts

due

to

miscommunication between the employees, it causes unnecessary delays in the daily
work. This leads to wastage of resources and lowers the overall work productivity.
So an environment of good communication is a must for any organization to better
utilize its resources and increase productivity.
III. Conclusion
Communication at work is an extremely important soft skill, it contributes
significantly to the success of the job. If employees are satisfied working in an
organization, there is no denying the fact that the future of that organization is
absolutely secure. All organizations today should create an environment in which
work-related issues, plans, problems, opinions, thoughts and ideas are discussed and
handled professionally, proficiency through active and effective communication.
Communication, like all human behavior, is unconsciously driven by deep cultural
values and preferences for specific value groups that generate distinctive patterns of
communication. In today's multicultural work environment, it is increasingly important
to understand the underlying values that influence our own communication styles and
those of our employees, and to be able to resolve differences effectively. Open and
check for clarity and understanding in order to enhance our cooperation, our success
and our relationship