tiểu luận english for tourism hospitalitytopic 4 booking a table for guestby phone

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<b>FPT EDUCATIONFPT POLYTECHNIC COLLEGE</b>

<b>English for Tourism & Hospitality</b>

<b>TOPIC 4: BOOKING A TABLE FOR GUESTBY PHONE </b>

<b>Instructor: Lê Lâm Huỳnh Thông, Mr.Class: EHO1004_2</b>

<b>Student’s name 1: Lê Phạm Phương AnhStudent’s name 2: Mai Hoàng Vỹ KiệtStudent code 1: PS28648</b>

<b>Student code 2: PS20714</b>

<i><b>Ho Chi Minh City, October 2022</b></i>

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<b> INTRODUCTIONDA VITTORIO RESTAURANTA. LOCATION</b>

After it first opened its doors in 1966 in Bergamo (Italy), extended to StMoritz (Switzerland) and Shanghai (China), and been awarded 8 Michelin starsin total between them, Da Vittorio has opened their latest restaurant within TheReverie Saigon Hotel, situated in the heart of Ho Chi Minh city.

<b>Cuisine: Italian fine dining</b>

<b>Location: Level B1, 1 & Mezzanine of Times Square VietNam</b>

57 – 69F Dong Khoi street, District 1, Ho Chi Minh city

<b>Capacity: 86 persons</b>

<b>Opening hours: 5:30 pm – 10:00 pm (closed every Sunday)Telephone: (+84) 28 3823 6688</b>

<b>Email: </b>

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<b>B. DECORATION</b>

Covering an area of 1,000 square meters, Da Vittorio Saigon is set on twofloors in a luxurious and elegant space, featuring the stunning beauty of thefamous Italian furniture collection and the intricate mosaics in the interior.

The restaurant has a capacity of 86 guests, including:

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One main lobby area that can accommodate up to 35 guests

6 private dining rooms, suitable for company parties or intimatefamily gatherings

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An American-style bar for intimate meetings or exclusivecocktails

4 private spaces for romantic dates

<b>C. TOURIST ATTRACTIONS</b>

The restaurant is located in the center of the city, so there are several placescustomers can visit before or after the meal, such as Bitexco Financial Tower,Nguyen Hue walking street, Sai Gon Waterbus Station, the neoclassical CentralPost Office, so on.

<b>D. MENU</b>

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Chef Matteo Fontana, dispatched from Da Vittorio, together with RestaurantManager Luigi Antonio Valentini, has created a high-end Italian diningexperience made from high-quality imported ingredients and locally sourcedingredients, which touches all the senses, while still imbued with familytraditions.

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A signature-tasting menu is offered alongside a more conventional a la carte menu

(Includes 6-20 dishes with small servings, meticulously elaborated) …

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… and a range of 400 award-winning labels await Saigon’s wine lovers.

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Notes: Please keep in mind the following when making an order

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<b>OUTLINE</b>

<b>TOPIC 4:</b>

<b>Student A: You are a staff work in the restaurant taking a guest booking by</b>

phone, and giving all information as the guest requests. Give solutions whenthe restaurant is fully booked/ closed.

<b>Student B: You are a guest calling to the restaurant book a table and a car park.</b>

You don’t know the restaurant’s address, open and close time, car park, etc.

<b>Booking a table for guest by phone</b>

Pick up the phone before 3 rings.

Answer the phone / Greet customer in friendly.

− Good morning/good afternoon/good evening, Da Vittorio restaurant. Howcan I help you?

Respond to all customer’s questions.

− Restaurant’s opening time

− Restaurant’s address

− Parking place

Check the table's status based on the date selected by the customer.

− Please let me check again.

− Allow me to check again.

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Recommending nearby attractions as the guest request.

Confirm guest’s information

− Name

− Arrival time

− One table for two

Thanks to the customer for choosing you and finishing the conversation.

<b>− Thank you for calling.</b>

<b>− Thank you for choosing us.</b>

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<b>CONVERSATION</b>

<b>THE CONVERSATION:</b>

<b>Phuong Anh: Staff (S) – Vy Kiet: Caller (C)</b>

<b>S: Good morning, Da Vittorio restaurant, Phuong Anh’s speaking. How can I</b>

help you?

<b>C: Hello, I’d like to make a reservation, please. What time do you open?S: We open from 5:30 pm to 10:00 pm.</b>

<b>C: What is your address?</b>

<b>S: It’s 57 – 69F Dong Khoi street, District 1, Ho Chi Minh city. We’re on levels</b>

B1, 1, and the mezzanine of Times Square Vietnam.

<b>C: Is there any parking space?</b>

<b>S: Yes, there are three basements available for parking. They are on floors B1,</b>

<b>C: Great. And are there any interesting places nearby? My friend is going home</b>

soon, so I want to take her to some places.

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<b>S: Yes, there are several places you could visit after the meal, like the</b>

neoclassical Central Post Office, Nguyen Hue walking street, or Ho Chi MinhCity Opera house.

<b>C: Thank you, I’ll keep that in mind.</b>

<b>S: So that’s a table for two at 7:30 pm on Saturday the 5 of November. Is that</b><small>th </small>

<b>S: OK, we look forward to seeing you on Saturday the 5 of November. Thank</b><small>th </small>

you for choosing Da Vittorio.

<b>S: Have a good day, sir.</b>

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