đề tài thực trạng và giải pháp ứng dụng hệ thống thông tin tại các doanh nghiệp việt nam hiện nay
Bạn đang xem bản rút gọn của tài liệu. Xem và tải ngay bản đầy đủ của tài liệu tại đây (533.27 KB, 29 trang )
TIỂU LUẬN
MÔN
TỔ CHỨC HỆ THỐNG THÔNG TIN
DOANH NGHIỆP
ĐỀ TÀI: THỰC TRẠNG VÀ GIẢI PHÁP ỨNG DỤNG HỆ THỐNG
THÔNG TIN TẠI CÁC DOANH NGHIỆP VIỆT NAM HIỆN NAY
!"#$%&&
Sinh viên thực hiện :
'#()*
(+,
" /01
2345005.//6
77777777777777777777
89:;!<=!>=!?==@ABA:CD!!<9E9FADCGHIJ=KDC
LMNAIAJ9A!CKO!L@C=!?=!PQRDSI3T=LU!=>=!VN!<ISI!VN
Q=>LDA?<A:W=!XDNFADC!<ISIA?<ARYE9ABAABZM
!<9;=[A!\AN=!]A!<NSIK^2_`Q=RDABA!C@=LM!<9;a=2
A!b!7_T=CBNZB!2Nc==]N:]BN!FH]=aKWV2=!?=LaI!2!
QM=ABA!A!b!dBAN!D!A!eN=!Ic=<NQA!9!b2=G!<ISIA?
<A!EAfe99!gLWDABA!C@=LMAhD:CD!!<9L2CaT9
89:;!<=!>=!?==@ABA:CD!!<9K2JLaKI?LWYASID
=FQZiKjA?!<=!?=AeD=RkRJ=Kl=RCABA!C@=LM_!=TNH
dIJ=_!:CD!NZB!2NdEA=T=!WVQ@NSI=RU:CD!!<9I3!N
mAkRJ=!aIAFI!nAgLo=RDdISID!<A\:;=R
I THỰC TRẠNG ÁP DỤNG HỆ THỐNG THÔNG TIN TẠI
CÁC DOANH NGHIỆP.
pDA!qL@CA?!<=!?=SI>ADLOK2QQM=AIMA_!CHB=<A\
:;A?!<=!?==@.01:CD!!<92!rACH>AeLWYALO_!T
QsWt_!?_!nZJ=t<ABA:CD!!<9%<=DQQlA!qLgI=W
_!CA!9!bRJ=!nZuK2/N/v7/N/wx:CD!=!IA!CA?!<=!?=N=RC
_!iyACH>=RIZz!K20Nvx!b!HBA!LgI=WA!CA?!<=!?=AhD
:CD!!<9Ak!aIZJ=Ac9D9!g:CD!!<9A!qLgI=WQM=KgA!C!<
=!>=!?=2FAJ9ABA\:;N:CLeLgI=WLO=!J92!<ISIAhDe
Ak=!J9!V
IMA_!CHB=AkA!C%<A!D!A!eLWD\:;A?!<=!?=
2CSIB=Rz!=]LM!CB=RCHdIJ=_!:CD!=!J3LT=!tL`Q23mAe
!r:CD!!<9A!WDAeQM=\:;A?!<=!?=2C!>:CD!
!<9!2WlAAk0/xN=RC_!ABA=!2!9!g:CD!!<9_!BA=!zAeLT
,/xA!WDLWDA?!<=!?=2CA?<AAhDQz!4/x:CD!!<9A!WD
:BQLgI=WQ@!2CA?!<=!?=z_!?Lh!FAe=Rz!LML`SI
K^2_!D=!BA
{!@=gA?!<Ae=!XD!W!V6/x:CD!!<9%<=DQ=!tVN
=!cQA!b_!?SID=FQLT<AdF3:]ABA|}ZH=}L`=]SIZBQz!=R
=}R}=F3K2=!?=LWYA?I3~Rb!D!•%<9!B==R`:CD!
!<9€LWDRD=@!M=!C•‚=RY:CD!!<9\:;9!;A;!M!c9
29!B==R`ƒ=[A!\A=@2MHB23 5-
*!D!A!CZT=AIMALaI=RD!PQLB!B=!]A=R@\:;i%<=
DQN=T!2!=R. :CD!!<9iv=!2!9!>KlNA!C=!J3:{AeLaI_<
!W<ALgI=WAhDABAA!C!gI!W_!?Ae
%<ALgI=WA!WDLWYAA!E=Rs60N6x:CD!!<9_!?SID=FQ=l
<A=!T=_TNdF3:]|}ZH=}L`SIZBNl=!<IaA!b!Qz!\:;ABA
9!gQaQ=RCSIK^NFADC!<ISILaI!2!HdIJ=Af_!?LWYA
A!E=RsD3=@!r=!2!9!>Kl!WAfA!qAeA!WDLg3-/x
:CD!!<9dF3:]|}ZH=}AhDQz!CH>23iABA=!2!9!>Kl_!BA!W
2MN!kN2„Ng!VKgKWY=K2-0N,xN N,xN00N-x2
04N0xaILB@A!K2Ae=l1/x:CD!!<9!gI!W_!?H…:;
:UA!;|}ZQoA:{!@=gaA?!<AeH„<mAk N6x:CD!!<9
=@v=!2!9!>e=RmH…:;:DK7I9L`_T=>=}R}=!r=RWt!Y9
23Ae!aIiABA=!2!9!>Kl!W2„Ng!VNVQ2"(LOLWYARJ=
!aI!MDLz!H…:;
M==!]A=TLBZBCLMK2:{=RC=!tZI[_!=T=!U=RWt23A2
A@!=RD!D3†=NH]9!B==R`AhDD=GLTA!eQo=!W<A\
:;=!WVQ@L<=…=RCABA:CD!!<9=@v=!2!9!>LWYA_!CHB=g
!WZPACH>_!?61N-x:CD!!<9A!CZT=_!?\:;=!WVQ@
L<=…2C=RC!C@=LM.N1x:CD!!<9Ae\:;LaIK2!r:CD!
!<9Kl2Ae!C@=LM=RCK‡!]A
BA:CD!!<9=I3LOAe!c=!\AZWlALgIa=gQSID=RsAhDA?
!<=!?=!WH>KWYABA:CD!!<9Ae=!`_!D=!BALWYAHFI_!G
AhDA?!<=!?=QlA!q:XK@iACH>b=nM=:CD!!<99!B=Z`I
•!aIVLO:{QB3=b!K2QABAKC@GZ=X_!BKFIN!WQB3=b!Ae=!`
\:;LWYA2CA?<AzrD2K2Q!W=!T2CL`=!c=H]!<ISIN=!zAeKj
LTw/xmRJ=KE=Eƒ!?AezLB@A!_!A!WV=Rz!SID
=Rs!J=NLWYAH…:;RMRO!J==RCABA:CD!!<9K2SIK^=2A!b!N
_T=CB!CwwxH>:CD!!<9B9:;A?!<=!?=AeH…:;9!g
QaQ_T=CB=2A!b!N!WD3AL>l!r:CD!!<9LO\:;
A?!<=!?=NA!qAe_!C./xABA9!gQaQ=!CQOLWYA3IAgIAhD
!s
IB=Rz!9!B==R`NCD!!<9ZIMA9!d}Qdu=2=!T=_TK@!<=!>
=[=!`zA!qAe!Wc3QlB9:;!<=!>=!?==RC!C@=LMAhDABA
:CD!!<9QlAe!<ISI!]A=R@AhD!aI:CD!!<9%<=DQ!<D3
K2LO=!sA!eDQM=H>_!FI=RC!C@=LMHdIJ=_!:CD!=!}CABA!B9:;
=X9!gQ2A!WDAe=!T=_T=[=!`
%b:;=RWlALF3_!QID!rA!TAQB3=b!LgI=NWt=DAe=!`A!WD
!‡LT<AAeQM=!<=!>9!gQaQ_T=CB=RLe!=RDZU9!gQaQ_T
=CBNWt=DAe=!`A!WDSID=FQLT<A9!gQaQ239!_T=>l9!g
QaQSIK^!FH]N9!gQaQSIK^_!:CD!LaI23:mLTH]=!TI
LˆZM=RC!<=!>aI23QM=9!g:C=gQ!zN9!g:C_!9!b2SID
=RsK2_!GAhD!2AIAJ99!B9!WLTQM==!tL`Q2CLeL`
:CD!!<9Ae=!`L\r2A@!=RD!Lk!nABA:CD!!<99!L[Ql
9!LgI=WK@!<=!>=!?==RC:CD!!<9%<A23=!Wt_‰Q=!}C!<
=WY•Lc9ZnABAfƒN•dF3K@ABQlƒ
J=!aI:CD!!<9XD2!n\:;LaIo9ZD=!BA!=!\A
!c=!\A7!FK]A2_!GAI\ABAH9!ŠQ2:UA!;=>=A!C
:CD!!<9XD2!nAk!@A!T
"]SID=FQAhDABA:CD!!<9L>l9!gQaQSIK^Ae!aIQ\ALM
_!BA!DIe:CD!!<9=RDZU9!gQaQ_T=CBLTKg=!\1=RCk!V
0/GQSIDF3K2H>b=ABA:CD!!<9H„H2LgI=W=RDZU9!gQaQ=>=
!W_!GAIAJ9AhD=!U=RWtA!WDLB9\Lh#IAgIAhD9!gQaQ_T
=CB=RC!r=RWt!Y9!Wc3_!?A!qK2•_T=CBƒ=!}C!‡DLB9\3I
AgIaA!TLM_T=CB:CpM2!b!ZD!2!Q29!gKlK2ABA3IAgIa=!?
=SI=RU_!:CD!!r9!gQaQ_T=CB_!?\:;LWYAiLF3Af
A!b!K2!r9!gQaQ_!?Ae=b!LMN=b!Qi2:CLe_!?=!bA!!
LWYAlLoA=!{SIK^AhD:CD!!<9
T=Rz!B9:;9!gQaQ_T=CBiABA:CD!!<9=!Wt:~RD
A!cQA!@9•=X2=!BLT!2GQ=Rt€!aI:CD!!<9AeA!h=RWV
=RDZU9!gQaQ!WSIB=Rz!=zQ_TQL>=BA!CoAK_T!C@A!=R`_!D
!D3ZU=Rz!COz!aI<A_!BA•SID=Rs!VƒT=Rz!=RDZU!<=!>=
!sA=[=!`•!W‹€AkA!cQA!@9!V!aIBA:CD!!<9XD2Kl
!<D3SID=FQRJ=!aILT!<=!>‹N!W_!GLB!BH9!ŠQ
Af!W^=!\ALWYA=BA:;AhD<AB9:;‹AkQV!ˆN2AfA!WDAe
!aI:CD!!~9B9:;=!2!A?‹L`=!DQ_!C"]!`IZT=_!?RŒ
R2aH9!ŠQA{lLgI=WKlA!C:]BZIMA:CD!!<99!AF!†A
_y=RWlA_!SI3T=LU!
!aI:CD!!<9=RC=!tDSIDLO=bA!A]ALgI=W=RDZU!aI9!g
QaQLVK•9!;A;A!CABAQ;ALbA!SIK^_!BA!DI!W T=CBNSIK^ZB
!2NSIK^_!:CD!N9!gQaQLaI!2!=!?=MZMNSIK^!FH]N
9!gQaQKc9_T!C@A!HdIJ=BA9!gQaQ239!B=!I3=BA:;Kl!W
_!o99!JLaQiRM!<=!>=!z:CD!!<9K@KE=E_!?ZT=_T=
>A!El!DI!W=!T2CL`Ae=!`:{A!I=!?=NQA?H\A!c9
:rK<ILgI2CN2AeLWYA=!?=LgIRD=[!Y9!V
J=!aI:CD!!<9ZT=LWYA^!‡DAhD9!gQaQ_T=CB2A9!g
QaQSIK^=[=!`!WK@_!?ZT=LWYAABA!LB!B9!gQaQN_!?Ae
_!B<Qa<AB9:;9!gQaQ!W=!T2CN=T!2!A;=!`RDHDC%zc3!s
=!ILVU=WJN!CoAK2:]D!C2=C22C!2AIAJ99!B99!gQaQN_!
Le!2AIAJ99!gQaQAfLˆ=!tK2!2=WJa!r=!D3L[AgAe
AhD:CD!!<9L`B9:;9!gQaQ•=RWt!Y923RJ=9![ZTi%<=DQ€
>lABA:CD!!<9!n•:Wl./!F€N:CA?<ASIK^Ak
LVNmAe=!`=!]A!<:]D2C_!!<Q2•=Rb!lƒAMl_!9!b
Ak!@!Ž9ABA:CD!!<923=!Wt=RDZU9!gQaQ_T=CBB=RU
_!?=l0///"BA:CD!!<9KC@23AeRJ=!aIK]DA!s=XABA!2
AIAJ99!gQaQMLUD%2AfAeRJ=!aI:CD!!<9•SI3Q?XD€LO
=RSID<AB9:;9!gQaQ!aIKg_!?=!2!A?!sSID=FQ=!]A
H]LTA!J=KWY9!gQaQBA:CD!!<9KC@23H„H2LgI=W22
"A!C9!gQaQ_T=CBN!D32A!;A2"L`AeLWYAQM=!<=!>
‹•\:;LWYAƒ
">ABA:CD!!<9H„H2LgI=WACH>2=RGQ2"!CoA!2
=R<I"A!C9!gQaQSIK^!<D3i%<=DQK2RJ=b=BA=[A?=3K2
ABA_!BA!!2=aQGA!CABA:]B9!gQaQAeSI3Q?KC@23
II ĐÁNH GIÁ ÁP DỤNG HỆ THỐNG THÔNG TIN TẠI CÁC DOANH
NGHIỆP VIỆT NAM.
1. Thành tựu đạt được
•:;=RCSIK^LO=Ri9![ZTiWlA=DN!<D3!aI
ABA=[A!\A2A?=3LaILOAe\:;2CABA<A_!BA!DI!W I
K^A?GL•LT‘IK^=2K<I•!ˆHV‘IK^=2A!b!•_T=CB‘IK^
!FK]A‘IK^_!BA!!2‘IK^=2HN=RD=!T=ZUNA?A;N:;A;N’
M=:]B=R`_!D!<=!>‹SI3Q?!J=WlA=DLOLWYAA!b!=!\A
c!2!=!2!A?HDI.GQ=R`_!DNLeK2!<=!>‹LWYA=@?=3
“@=!tL`Qc!2!A!b!=!\AN!<=!>Ae4/LVU=R]A=!IMA“=!DQ
D2HDIQM=GQc!2!HjAe=lw-A?=3!@A!=CBLMAKc9AhD“=!DQ
D!<=!>
@“N‹LOE9A=!<RJ=!aISIB=Rz!_`QHCB==2A!b!a!2
=ˆ•K!_<K†9RB9€NA?YSIDABAA!q=INLˆ=!tAIAJ9!D!A!e2
A!b!dBAABALV!22H>K<I!@A!=CBID=Rs!J=K2‹!‚=RYRJ=
!aIA!C<AKc9_T!C@A!2RDSI3T=LU!
M=b:;A;=!` HDI_!B9:;9!F!<(HdIJ=A!C!<=!>HdIJ=
K†9RB9QB3=b!N=”K<DC!2LE!@=RC,=!BLgIGQ.//4K264N6x
•=G0wNvxHClGQ.//-€">23=RIZz!=ˆK!_<K†9R†9K24-xQ
.vxHClGQ.//-
23005/-5.//wN?=3!u9%<=2?=3<=!>=!?=“LO
A!b!=!\A_^_T=!Y9LˆAIAJ92=R`_!D9!B9\:;SIK^!<
=!>=!?="‹(~_^_T=:~RD=@!}C?‚I3!BN
[BQL>A=c9LC2!u9%<=N•_!LgI=W2C:]B‹Nu9%<=QC
QI>K2QM==RC!rA?=3L=9!C=RCA?=BAA!IŠQ]ASIK^
=!}C=IA!IŠSI>A=TNA!UIH]BQHB=AhD!<=!>‹2H…:;‹K2QM=
A?A;L†AK]AL`SIK^=c9=RI=C2ZMIˆK]A2!C@=LMHdIJ=_!
:CD!AhD=c9LC2u9%<=NFADC=gQSIK^A!CIˆ!FK]AAhD=c9
LC2=!u9<=
<=!>Q3"‹!2LgISI>A=T23LWYA!u9%<=LgI=WH…:;N
=!?SIDL>=BAA!TKWYAAhD"=@%<=DQK2“7"N=bA!!Y9H„ABASI3
=Rz!_!u9_bNA!I3HFIA!C2!=!u9Hje99!gFADC!<ISI!C@=LM
SIK^=C2:<AhD=c9LC2u9%<=Af!WF=gQSIK^!<=!>
=!?=AhDA?=3=!}CL•AJ9SI>A=TIDLeN!u9%<=HjHi!rIABAA?
!<SIK^==T!J=Af!WA=TABASI3=Rz!_!:CD!AhDA?=3
=!}CA!IŠQ]AQ22!=!u9=!TlLD\:;
2. Hạn chế.
2.1 “Tại sao ứng dụng hệ thống thông tin tại các doanh nghiệp Việt nam
chưa cao ?.”
eLT:CD!!<9=!zAe!aIKC@:CD!!<9 :CD!!<9KlN
:CD!!<9XDN:CD!!<9!n!]A=TSID_!CHB=A!C=!J3!aI:CD!
!<9KlLOZWlALgIA!E=RsLTD=RkAhDA?!<=!?==RCA?=BA
HdIJ=_!:CD!NA?=BASIK^Af!W=RCZB!2kABA:CD!
!<9!n2XDN:CA!WD=!]AH]=!J3LWYAKYbA!KlKDCAhDA?!<=!?
=NA!WDK2QSI}LWYAl!z!=!\A_!:CD!=RCQ?=RWt=!WVQ@L<
=…NA!WDAeDQ!`IaA?!<=!?=lQM==gQ!zA!TKWYAA!WDAe
H]SID=FQAg=!T=BAJLa_!BAAeKSIDLT:CD!!<9K2!s=!TI
_T=!\A2=!tDL`=T9=!I_T=!\AN=!TI_yGSIK^NHY=G=RWi2
WD!r=R`s†!@Nb=!WlRDZC2Q2LaILeAe!‡DK2!s
_!?!c=!J3!r=b!<IAhDQ?=RWtNA!CLT_!!cRD=!zLOSIB
QIM‘
.00. Rào cản về nhận thức, nhân lực và ứng dụng
zQ!`I=!Qa!r=!BA!=!\AL>l:CD!!<9=RC<A\:;
=!z=!J3=RWlA!T=iJLa!c=!\AJ=!aI:CD!!<9_!•LU!LO
!c=!\ARŒa<A\:;NHC=!]A=TA!qAeH>b=!`ILWYALg3Lh
LaI23•g3Lhƒ!‡DK29!=RKtLWYAA-AFI!n @HDC9!\:;‘
\:;ABzA!C9!{!Y9lLoA=!{AhDQz!‘\:;!W=!T2CD9!g
:CD!!<9Ql=RKtLWYAAFI!n=!\!J=N:mLT=z!=R@LgI=WA!WDLE
!Wl!CoAAk!@A!T79!gKlA!9!b:2!A!C=RD=!T=ZUNAVHi!@=gA!\
A!WDA!E=Rs=l9!B9NL2C=@C
eQM==Ri@•:i_!eA:iAWtƒAhD!gI!T=ABAA?=39!gQaQ_!
SIZB2=IH9!ŠQ‹2C=!U=RWtK2!2R2C!c=!\AAhD_!BA!
!2lAFI!n•‹K2z–ƒpiABAA!I3AhD:CD!!<97
Wt†QRŒ!J=a‹•=!z_!?AeSI3aSI3T=LU!AeLgI=W!D3
_!?RC_!LeNA!h:CD!!<97WtLeD=RkSI3T=LU!=!zK@_!?
!`I‹K2z2eAg=!T=!W=!T2C
!BA!=!\A=!\!D•Iˆ!FK]A!•9!BQL>A:CD!!<9XD
2!n2CAfAe=Rz!LMa2SID=FQLEQ\A=l*
I3~%G!CN[!W_^!k!WVQ@—?!<9%<=DQe
I•TIBQL>AQAgIK?=!z9!C=R2CA!VAgIK?i:CD!!<9KRJ=
Q@!!2CBQL>ALaI!2!A?<AZP=!zKEALe=]_!†AABA
=!2!=RC:CD!!<9HjK2Q<AZPA?!<=!?=ƒ!]A=TLO
LWYAA!\Q!NiRI=FQ?!<!?=NBQL>ALaI!2!
=C2ZMA?<ASIDQ@=XKBd}LT=RWi9!kLaI9!2CQ@L`
d}QQz!9!K2Q<AzI3!Af9!du==lLaI_<LeK2!r:CD!
!<9KlNAklABA:CD!!<9XD2!nN!aILVUA!WDAeAQB3˜DdN
BQL>A9!KC=X23L`=RKWVLE!@A!C!F=!zAf_!ee=l
<A\:;
!\ZD•_!GAI\ABAH9!ŠQ2:UA!;=>=A!C:CD!
!<9{D2!nAk!@A!TJ=:~=zQ9!gQaQ_T=CB!W_!e=zQLWYA
!rH9!ŠQLoA=!{!W=!T=_TA!C2!QD3N2!AgILWt!WD_`
A!J=KWYH9!ŠQ_!?=>=NBK@ADCHCl_!GAhD:CD!!<9XD2
!n!}CQM=!A\Ia=!U=RWt:UA!;_!:CD!i%<=DQN!V1/x
:CD!!<9i%<=DQ_!?=!nDQOlABA:UA!;LWYAAIAJ9
2.1.2 . Khả năng tài chính yếu .
_!G=2A!b!3TILgI=W=!J92_!?Ae9!WV=<L2C=@CA?
!Fi=@A?=3VrDN=@%<=DQNQ?=RWtA?!<=!?=A!WD
=!IcKYL`ABA:CD!!<9Ae=!`B9:;N!@=g_y=!Ic=A!C9!B==R`A?
!<=!?=Ak!@A!T
!9!b!C@=LM=@%<=DQ_!BADCNA!h3TI:C<ASI=RU!<=!>
=!?==@ABA:CD!!<9Ak!aI3TI_uQ
%<ALgI=W!<=!>‹RJ=_!BAHCl9!gQaQ!C@=LMLVK•!9!b
WlA=b!LgI=WA!C!<=!>‹ZDCˆQ A!9!bLgI=W9!gA\NAVHi!@=gN
=RI3a=!?•!WQB3=b!N!<=!>Q@NLWt=RI3aNQB3A!h’€‘A!9!bZ
SI3a•ˆQ<AQIDA!CABAQB3=b!NQB3A!hNABA9!gQaQ!2AIAJ9‹
3IAgIN=!WtK2!<SI=RU:rK<I€‘A!9!b=RA!C!2AIAJ99!gQaQ‹
C2RDN:CD!!<9Ae=!`9!=RQM=H>A!9!b!WA!9!b=WJZDLgITI
=!I=WJ!<=!>RNA!9!bL2C=@C9!B=H!_!AeH]=!D3L[!FH]=RC
SIB=Rz!=R`_!DNA!9!b9!B=H!=!Q=RCSIB=Rz!c!2!A!9!bLgI
=WA!C!<=!>‹K2RJ=KlAe=!`KLT2=RGQ2A!C=l2=R<IL?
2.1.3 Doanh nghiệp Việt Nam chưa cảm thấy nguy cơ cạnh tranh khi Việt
Nam tham gia vào khối kinh tế thương mại khu vực và thế giới.
[A!\A}DR}3XDLB!B%<=DQK2QM==RC0/WlA!J9:m
!J==!Tla=!I!E=LgI=WWlAC2=RC9!B==R`=!U=RWtZBK•"]!J9
:m23Z†=Iˆ=X!D3TI=>A!b!K2=!U=RWt%<=DQAeQc=LM:FH>_!B
ADC2:CD!!<9=RCWlAAk3TI_uQ=RC<A9!B==R`!<=!>9!F
9!>NLoAZ<=K2=RCSI=RU!<=!>=!?=RC_!LeNABA:CD!!<9
WlAC2Nl=!TQ@!a>NA?!<N=Rz!LMSIK^NHjRJ==!IcKY=RC
<AA!TQK‡!=!U=RWt%<=DQ
FQK^A!IAhDRJ=!aIKO!L@CABAAVSID!<D3K2\:;
Af=>=NA!WD\:;AfA!•HDC!?AezZ\AZBA!A<=@N!aI
:CD!!<9%<=DQmA!WDdF3:]!<=!>=RDCL[=!?=L<=…
•‹K}A=RCAD=D=}RA!D}7‹€NA!9!bDC:UA!ADC!}C=b!=CBNTI
9!B==R`=>=‹N:CD!!<9Ae=!`=T=_<QLWYA/N1xA!9!b!cIAgNQ
LWYA170-x=!tD9!;A;_!BA!!2NQv70/x=!tD=!>__T
=CBNQRhRC
RC_!LeN!aI:CD!!<9%<=DQAkA!WDA!E=RsLgI=W9!B=
=R`‹NZiA!CRPN9!B==R`‹Hjo9RJ=!aI_!e_!GN:C‹K2A?
!<9!\A=@9N=>!aI=!tD2A!9!bLgI=WZDLgIKlN9!B==R`‹Hj
=!D3L[SI3=Rz!!C@=LMMZM!<=@NL>=BA_!:CD!_!BA!DIH…:;
ABAA!IŠ=RI3a=_!BA!DIBA=c9LC2ZBK•=C2AgI!W}=RCN™DK7DR=N
IA!DNDRR}˜CIRHj=XZWlA=TLT<AWDC:UA!lABA!2HdIJ=
!2=I:{SID˜Dd!D3}7QDK=!}CABA!=!\A=RI3a=!>2=!D32CLeK2
DC:UA!SID‹TI:CD!!<9%<=DQ_!?LŠ3!D!=>ALM9!B==R`
SI=RU!<=!>=!?=N=!z!gI!W_!?=!`!Y9=BA_!:CD!lABA:CD!
!<9Le
2.1.4 .Thiếu lực lượng lao động có trình độ
!e_!GKl!J=2ZDC=R{QL>l:CD!!<9c:;‹K2JLa
ACWt(2Q=!T2CL`!F K]A
=RCA?=3!kD!<9LWYAl Q?
=RWtQlNSI3 =Rz!QloA Z<=N
L>lABA:CD!!<9AeLM f
KDCLM•2ƒ=!z_!e_!GA2 =G
K!e_!G_!?A!q:XK@ i LM
=I[KDCLMQ2AkiH>KWY A?
<AIB=Rz!=R`_!D‹Lk !n
A?LC@A!@3=!…N_`Q=RD2 HDILe
LWD 2C B9 :; %z c3N QoA !
A?<AAhD!FHj=G K
TIA!b!HBA!LOM_!?9!{ !Y9
=!zHj:mLT!<=WYA!>K@ :]B
ID =Rs!V K2 J La
SI3T=KDCLMHDI:]B!]A=TN_!=R`_!‹N:CD!!<99!A!IŠZU
LMf!F‹RJ=Kl%c3HDI_!_T==!EA:]B‹=!zH>!F23
HjLLFINK2Qz–!F2CHjZUA†=Q=XA!WV=Rz!‹–M=_!e_!G
rDAf_!?_uQ9!gSID=RsLeK2JLaA?!<?!<iLF3
A!b!K2LaI_<L`!C@=LM‹!}CLeNA?!<HjZDCˆQABA3TI=>HDI
!<=!>Q@•H}R}R€NQB3=b!N=RD=!T=ZUL`=R`_!D%<A=R`_!DA!C
ABAA?=3=!2!Hjo9_!e_!G!VTI!<=!>Q@QB3=b!_!?
LˆZM
2.2 Tại sao ứng dụng ERP thường thất bại
•g1/x:]B\:;‹_T=A;A=!J=Z@ƒ•DR=}RRCI9€‘•!C
v/x_!BA!H…:;:UA!;‹A!CRPABAA!WV=Rz!9!gQaQ_!?L@=
LWYAQ;ALbA!LaRDNA!qAe-/xK2!2KklH]=!2!A?AhD!r:]B
23ƒ•pCH=CCHIK=RCI9€‘•BA9!gQaQSIK^:CD!!<9LDi
=RC=z!=R@!‚KC@!t‹LO_T==!EAšƒ•A!I3D!2LgIaBQ
LU!A?!<NDIK"=RDHHQD€J=!!r!2AIAJ9:UA!;‹Hj
Ae^_T=RBWYA•%<=DQA!E=DAkA!WDZ†=LgINK2QHDCK@_T==!EAš7
Wt:UA!€!WA!C:{ABAACH>=!>_Ae=!`L[?Nl1/x=!2!A?
2-/x=!J=Z@=!zLF3mK2QM=!cISIoa
2.2.1 Thống nhất các thành viên trong phòng ban hiểu rõ phương pháp
sử dụng ERP.
›Q\ALV!J=N‹K2QM==c9!Y9!r9!F!<L`=!]A!<ABA
!<Q;_!BA!DI=RCA?=3ZDCˆQ=2A!b!N!FH]NHdIJ=2SIK^
_!C`o=!BLWYA!<ISI=>=!J==X9!gQaQ23NAgAe9!B9_!TA!C
Qs=!2!=RCA?=3AhDZ@A!J9!cABA9!WV9!B9K2Q<ALWYA
@A!RDTIABA=!2!iABA9!kZD_!BA!DIH…:;‹Q2_!?!J=
=RbRPABA9!WV9!B9K2Q<ALWYA=bA!!Y92C=RC9!gQaQ23_!?
!D3!V!r9!WV=!\AQ2!sLDB9:;=!z!sHj9!L><AH…:;
9!gQaQ23!CoAHjQI>AD=!<9L`=!D3L[9!gQaQLeHDCA!C9!{
!Y9l!r9!WV=!\AQ2!s=!WtK2QF3K2A!b!K2R2CAAhDABA:]
B‹BAAIMALJI=RD!A!b!=RUHj[RD!CoA=!cQA!b:{K29!gQaQLeAe
LWYAA2Lo=!D3_!?ZUHDKg3=RC!r‚K]A=IœA!q!L†=LnN_uC
:2L`LaIA!q!9!gQaQ‹HDCA!C9!{!Y9l!rQCWlAAhD!r
WtL\LgI:CD!!<9%<A=IœA!q!_!TA!C9!gQaQ23_!?LWYA
[LU!2_!eZC=Rz_!AI>A{eLWYA=R`_!D2C=!]A=T%z‹!
!WiSIB!aI!r=SI=Rz!Q2QM=:CD!!<9=!Wt=!]A!<N=!J=Z@
a9!gQaQAe=!`:mLT=z!=R@W=R<!C2=C2!C@=LM
!WAe=!`H…DK‚_!B!D!=RCQs=RWt!Y92ZA@!Le
QM=2A?=3KlAe=!`=IœA!q!‹=!}CQM=2Q?=I^92CLe7Q‚:CD!
!<9LaIAeQM=G!CBA?=3RZ<=29!Ae!r9!WV=!\A!C@=
LML`!z!Q2QM=!2AIAJ9_!?=!`=b!LWYA_!!s9!B==R`9!g
QaQLe"DKgQQ2ABAA?=3Q†A9!LeK2A!CRP<A=!D3L[!r=!e
SI}AhDABA=!2!=RCA?=3HjHlQ!VK2<A=IœA!q!9!gQaQ
!?!•K2c3`ABA=!2!=RCA?=3H…:;9!gQaQL`FADC
ABA!=!\AK2Q<AK2QM==!BA!=!\A_!e_!G!V!aITIA?=3AhDZ@9!
L>=!D3L[=!z:]B‹AhDZ@A2:~=!J=Z@!V
2.2.2Công tác giới thiệu tuyên truyền ERP ở Việt Nam chưa phổ biến
e!aII3!F_!TA!C<A\:;‹i%<=DQA!WD9![
ZT?=BAl=!<IN=I3=RI3aH]Ag=!T=AhD<A\:;‹=RC
:CD!!<9A!WDHFIRMN_!TA!C!aIKO!L@C_!?AeLaI_<=T9dEA
lABA9!B9Ql23!9!bLgI=W=R`_!D‹=WVL>KlN_!TA!C
!aI:CD!!<9=!c=RsM=H>:CD!!<9LLgI=RC<A=R`_!D
‹N!W!<ISIA!WDL@=!WQCQI>NLO=@CRD=FQK^!C2!i
!r:CD!!<9_!BAC2RDAkAeI3!F=!IMAaGK]A3TI_uQ
AhDABAA?=3=R`_!D‹=@%<=DQ
w/x_!>KWYA?<A=RCSIB=Rz!=R`_!D‹K2=WJNA!qAe
./x_!>KWYK2Kc9=Rz!gI!T=ABA:]B‹_!?=!2!A?K2:C_!FI=W
JA!WD=>=›%<=DQNA!E=DA!WDAe!rA!I3D=WJnNAe_!
!<Q%z=!TN_!=R`_!D!r‹9!\A=@9A!CABA:CD!!<9KlNA!E
=D=!I=WJSI>A=TNXDLQZCA!C:]BA!†AA!†=!2!A?NXD=@CRD
AV!M!sA!n=bA!Kf3_!!<QA!C%<=DQB=TAK2!aIVmA!WD
AC=WJK2=!}A!>=N_!?A!J9!cABAA!9!b=!I=WJ{3=XSI3Q?
AhD:CD!!<9Q2K]DA!s9!gQaQ9!{!Y9%l!r:CD!!<9!nNAe
=!`A!sABA9!gQaQ‹:CABAA?=3%<=DQT=I3!NABA‹M
LUD!gI!T=A!WDAeQC:IK}HdIJ=‘H]K_T=rDABAQC:IK}A!WD=!c==>=‘=BA
AhDABA‹MLUD9!gKlLaIK2!r_yHW=!sAN=RC_!=!]AA!J=
‹K2SI3=Rz!NK2SI=RUNz=!T!s_!?KWt!T=ABA=z!!I>SIK^Ae
=!`d3RDL`=!T=_TQM=‹A!I3!<9L@==IA!IŠSI>A=TNAgAeRJ=
!aIA!I3DSIK^dIJ=H†A=RC!aI2!A?!<9_!BA!DINLˆ
=!tAfAg!aIGQ=bA!Kf3_!!<Q=R`_!DL`!C2=!<%2C=!t
L`Q!<=@NA!WDAeA?=39!gQaQ%<=DQ=!nDQO=IA!IŠ23
3. Ứng dụng ERP là một xu thế tất yếu.
%aK^=!I3T=N\:;‹:CD!!<9Hj=!]A!<QM=AIMAL[Lt%l
!<=!>9!gQaQ=!>!J=NLDGNSIBdI3TQsK‡!]A!C@=LM=X_T
!C@A!!CBN=!>_N_`Q=CBN9!F=bA!NLaI!2!7‹HjE9=!}C:Œ2SI
K^=!?HI>=!C@=LMAhD:CD!!<9N=G=b!GLMNQa:•CNLQZC
9!\_U9=!t=RWlA=!D3L[K=;A
!}C!cLU!AhDABAA!I3DN23D3L>l0N‹K2dI=!T=J=
3TIp=!FdI=!T23K2!<SIAhDvdI=!TSID=Rs_!BAN<A!c=!\A
LEABAdI=!T=!tL@2_U9=!t=!D3L[A!C9!{!Y9lABAdI=!TLeK29!g
SID=Rs!J==RC<A!C@A!LU!A!TKWYAAhDQ‚
Xu thế thứ nhấtKSIDLT<A=}R}=LD=!D3L[=!Tl!223N
!2tTI!WABALWtADC=>AA!qAe=!`RE=†_!CABA!LUDK^=!z
=}R}==!]AH]dCBZnA!EeABA!_!BA=RC=WVKDQs:CD!!<9LaI
H…:;=}R}=
Xu thế thứ haiK2=C2AgI!CBNLF3K2dI=!T:CABAWlA9!B==R`A!hLMN
ABAWlAK@A!cIZULM9!L=!}CRCSIB=Rz!=C2AgI!CBNH]A@!=RD!
SI>A=THj=!D3=!T:gA@!=RD!MLUDBA_!?AkH]ZC=RYAhD!2
WlARC=WVKDgNQM=A?=3_!?Ae_!GA@!=RD!Hj=!IDD3
=R=!U=RWtMLUD
Xu thế thứ baK2=>ALM=!D3L[23A2ADC!E=D:~:2SIDHB=
=!J3H]=!D3L[LTA!eQo=AhDQmIQOH9!ŠQAf!WA?!<A!T=@C
RDA!ETI!WLoA=RWAhD=!c9w/K2A!J=KWYN=!c96/K2=BAJI
=REA=!zLoA=RWAhD=!c9A!E=DLDH>K2=>ALM%<A=T9Acl!aI
=!?=!VLO=!D3L[HFIH†AK>H>AhDWt=I:{!!C@=LM_!
:CD!=!}C3IAgIAhD=!U=RWt9!L@==>ALMRJ=ADC=!zA!b!Z=!FAhD_!
:CD!Af=!D3L[RC=WVKDA!qAe!rA?=3Ae_!G9!\
!D!A!el!r=!D3L[AhD=!U=RWtQlAe_!G=ˆ=@29!B==R`
Xu thế thứ tư K2SI3aKYAhD_!BA!!223A2LWYAAC=Rs!VN
Wt=I:{!`IZT=!VN3IAgI23A2ADC2Ae!aIK]DA!s!VA!C
QM=H9!ŠQ:UA!;ZJ=_œRC=WVKDA!qAe!rA?=3!`IRŒ!IAgI
2LB9\SI3aKYAhD_!BA!!2Ql_!G=ˆ=@29!B==R`
Xu thế thứ nămK2H]!z!=!2!dO!M=!?=RC=!tDgLF3N
A!E=D!D3!}A;Q=X•a_!=T=R=!\Aƒa_!=T23AkAeQM==s
_!BAK2dO!M!CB=!?=•u==XeALM=!U=RWtNAV!ˆ=!I”=!?=LO
=!D3L[Wt=I:{QM=ABA!HFIH†A2=C2:<s_!?A!qAe=!?=
aBANH9!ŠQAhDQM=!OSI}:{Q2AkAeLh=!?=aABAH
9!ŠQ=!D3=!TAhDABA!OA@!=RD!"]=T9Acl!aI=!?=AfQiRD
A!CABA!rAV!M_!:CD!Ql!?==Ri=!2!QM=KY=!TA@!
=RD!%zc3=RCZ>A!23N_!?=!`=ˆ=@29!B==R`TIZ=!Fe
K@=!TI=!?=
Cc3N=!}CABAA!I3DNL`=!bA!\lABAdI=!T=RN‹K2
QM==RC!r<ASID=Rs!J=Q29!K2QM=!<=!>‹CK}
=RQ@=}R}=A!C9!u9ABAAe!aILUDL`Q9!F=B_!D=!BAAe!<I
SI!<=!>_T=>=C2AgIAf!WKO!L@CAhDABAAe=!`_`QHCB=LaI
!2!=R]A=T9D3A_!LDLA?=BAdD•dI=!T0€‹=!]AH]E9ABA
H„H2=!DQDSIB=Rz!=C2AgI!CBZPQM=!<=!>SI=RU==T
=!}C=IA!IŠSI>A=T‹AkE9_!G9!\!D!l!r=!D3
L[AhD=!U=RWtNe99!gFADCA!J=KWY9!;A;_!BA!!2‹K2!<
=!>=!?AhD:CD!!<9Ae=!`=ˆ=@29!B==R`=RCdO!M=!?=
%aAVZ!<=!>‹=!WtZDCˆQABA\:;9!;A;=BA!<9N
ABA\:;9!;A;_`QHCB=NBQHB=2ABA\:;AIAJ9=!?=!‚=RY
RDSI3T=LU!eAe=!`QDK@A!CRJ=!aIKYbA!!W =BA!<9!D!
!VNA!b!dBA!VN=T=_<QA!9!b=!I!c9=!?=‘=!?=Lg3Lh2_U9=!t
!V‘_!GA!DH•=!?=ADC!V‘AIAJ9A?A;_`QHCB==>=L`Q=ˆ
_!C‘QA?YAf!WABAZ<9!B9_U9=!tL`!‚=RYZB!2=>=!VN=@C
RD=b!LˆZMrD_T!C@A!NHdIJ=2_!G=I=!;‘=GKY!IcA!C‘
LB9\=>=!IAgIAhD_!BA!!2%<A9!F=bA!ABAH>K<I=RCQ>SID!<
lABAKC@LU!Q\AAe=!`E9bA!A!CKO!L@C=RC<ALaIA!q!2Kc9_T
!C@A!=!?=A!C=!tD=T9=!}CC2RDN<A=R`_!D‹AkQDK@
A!CQM=KYbA!RJ=SID=Rs_!BAK2LWYA=T9Acl=b!A!I3!<92
_!CD!sAAhDQ?SI=RUSI>A=TM=\:;‹LB9\ABA=IA!IŠ
_`Q=CBSI>A=THjAe!z!!=>=!V%2SID=Rs!J=N_!?Ae‹N
_!eAe=!`!z=!J3L`Q3TIL`QQ@!AhDQz!Nz=!Tb=Ae_!GA=!<
2FADCGK]AA@!=RD!
23D3NL`Q_!BAZ<=rD!D!2LgI_!?AkK2I3c=K<IN
SI3=Rz!HdIJ=NA?!<A!T=@Cz!gI!W=J=ALaI=!}CQM=A!IŠSI>A=T
A!ICc3N3TI=>=!2!L@=N=@CH]_!BAZ<==RC<AA!@3LIDA@!=RD!
rDABAPQiA!b!!<=!>‹pi•=RC=WVKD!rA?=3Ae!<
=!>=!?=dIJ=H†AQlAe_!G=ˆ=@29!B==R`ƒ
Quy trình ứng dụng hệ thống thông tin trong quản lý
III GIẢI PHÁP NÂNG CAO ỨNG DỤNG HỆ THỐNG
THÔNG TIN TẠI DOANH NGHIỆP.
0Thiết lập lộ trình ứng dụng công nghệ thông tin trong doanh nghiệp
một cách phù hợp
RWlA=K29!FADC!c=!\AAhD:CD!!<9M=Q?!z!_UA!
Zl=WABA!K2QM=9!WV=<L`L=XDLC@L[Ql!c=!\ALTD
LC@\:;A?!<=!?=QM=ABA!A!TKWYAHjLeD=RkSID=Rs
!EK2A?A;E9!z!=!2!=W:I3A!TKWYAAhDABA!2SIK^2ABA
:CD!!<9?!z!_UA!ZA?!<=!?=K2QM=A?A;A!C:CD!
!<9=RC<AE9!s!`ILWYAH]\:;Ae=b!A!TKWYAAhDA?!<
=!?==X=R`s=RI!@%D=RkAhDQ?!z!K2FADC!c=!\AAhDQs
WtLDSID=FQLTA?!<=!?=ZPABA!_bA!=!bA!ABASIB=Rz!!sA
!nQ2HjAe=BA:;=bA!A]A
(M=Rz!\:;A?!<=!?==RC:CD!!<9
Đầu tư cơ sở hạ tầng:
CD!!<9=RDZUQB3=b!N=!T=Kc9Q@A;AZM(N!D3ABAQ@
:< RM ™ (EA 23 :CD! !<9
Ae=!`=!T=Kc9_T=>=}R}=NABA Q?
=RWt =RI3a =!? rD ABA G 9!kN
rDA?=3lABAL>=BA’F3 K2 D
LC@dF3:]•9!gdBAƒA!C\ :;
Giai đoạn sơ khai :
WYA!`IK2:{QB3=b! A!C
ABA\:;LV!•!@N \
:;HC@=!CGZNZ=b! ‹dA}KN
KWI=RrGZN=!T=Kc9!<=!> ‹QDKN
Kc9KUA!A?=BA!CoAiQ\AADC !V K2
=!T=Kc9ABA=RDCL[L>=!C@=R Q@
•“CRIQ€ D LC@ 23 =BA LM =R]A
=T9 LTAB !F =X =!2! =RC
A?=3
Múc tác nghiệp :
p†=LgILWDABAA!WV=Rz! =2
A!b! _T =CBN SI K^ ZB !2N SI
K^!FH]7=aKWV’2CH…:; =RC
=XZM9!cAhDLVUDLC@ 23
=BALM =R]A =T9 LT 9!k ZD _!D
=!BA\:;oAL`QKl!J= AhD
DLC@23K2ABA\:;QD=b!RtR@AN!Wl=l=BA!<92=!>_
%<A9!F=bA!SI=RUNLaI!2!LOAe!Wb=2_!?=\A=!tF3AfK2
Q\AB9:;9![ZT!J=!<D3AhD:CD!!<9%<=DQ
Ứng dụng CNTT ở mức chiến lược:
(EA23C2LaI!2!=BA!<9N_!?AkK2\:;LV=!Ig
Q2K29!B9=!}CQ?!z!SI=RUL`E9:CD!!<9 =!D3L[A!J=KWY
SIK^M=@NFADCGK]ALaI!2!N=G!<ISI2GK]AA@!=RD!
AhDQz!F3K2ABA!B9:;AhDABAWlA==TBAQ?!z!SI
=RULWYAB9:;iLF3K2‹•‹=}R9RH}}HCIA}KD•C@A!LU!_!D=!BA
Iˆ=2I3€N"•"I99K3!DDD}Q}=•I=RUAI\=!}C
A!I‚€N•IH=CQ}R}KD=CH!9DD}Q}=•I=RUQ>SID!<_!BA!
!2€oAL`QKl!J=AhDDLC@23K2=BALMLT=C2ZM%<A
LaI!2!LWYA=!]A!<=R!<=!>lH>K<I=R]A=I3T2!Wl=l9!F=bA!
SI=RU
Ứng dụng thương mại điện tử :
DLC@23N:CD!!<9LO:{A?!<=}R}=L`!z!=!2!ABA
SID!<=!WVQ@L<=…!Wp.pNp.2p.!WVQ@L<=…iLF3
_!?LV=!IgK2=!T=Kc9™}ZH=}Nl=!<IH9!ŠQN!cLVLo=!2NA!GQ
HeA_!BA!!2’SIDQ@Q2K2_T=!XD9!B=!I3H\AQ@!=Ra=:rK<I
2ABASI3=Rz!!<9;LO!z!=!2!=RCaI23Q!A!\A!CD
=RkA>=KŒN_!?=!`=!TIAhD‹=RCA!TKWYA:2!@N=>=!`IK20/GQ
2 . Chuẩn bị lực lưc lượng lao động có tay nghề cao.
!IŠZUaACWtHjK2_!FISID=Rs!J==RC_!A!IŠZU=R`
_!D‹g9!AeH]LˆKk=XZDSI=RUAJ9ADC!J=LT=X!F
`A!IŠZU=>=LaI23NZDSIK^Ag9!=!bA!RŒ=BA:;AhD‹2Ag
9!=zQ!`INSID=FQLT!r_!e_!GAhD!F_!=!]A!<‹f
!WAg9!LMN_!}=!Wi=RCSIB=Rz!=!]A!<"]SI3T==FQADC
AhDABZMA?!K23TI=>:ŠLT=!2!A?RJ=ADC_!=R`_!D‹
!=T9AcABA:CD!!<9ZU=!J=Z@=RC<A=R`_!D‹=!zLDH>ABA
:CD!!<9La=!XD!cK2!so9RJ=!aIJLai_!FIACWt%2<A
SI3T==>=IˆKDCLMZA@!A!b!HBA!LMAfRJ=Ag=!T=_!
!A\I=R`_!D‹
3 . Đổi mới công nghệ .
[QlaA?!<N=RDZU!<=!>Q@QB3=z!A!C=C2!<=!>
gAeH]L[QlLˆZM=RC!<=!>A?!<=!?=AhD=C2:CD!
!<9M=LMAVQI>!C@=LM=>==!z!J==!T=ABAZM9!c=RCe9!LaI
=>=RB!H]LgI=W=c9=RI=!c==>=iQM=A!‚RˆHj:mLTH]_!c9_!~%z
ZA!J=AhD‹K2H]!C@=LM=:rK<Ia=RI=FQd…K^2QD=b!I9:D=}
K=;A=R=C2!<=!>F!†ArDA!9!b=T=_<QLWYAHClA!9!bZnRD
_!=R`_!D‹!?AC‹K29!B9Z†=ZIMATI:CD!!<9
QI>=ˆ=@g=!T=!A\I=!c=_ya!2AIAJ9<D3N‹AkSIB
QlBQliLF3iA_!FI_y=!Ic=Km_!!<Q=R`_!D!b!zc3NL`
L@=LWYA!<ISIADC=RCA?=BA=R`_!D‹NABA:CD!!<9Ag9!Zn
=!tD!A\I2!C@A!LU!ABA_UA!Z‹!2!Kc9LM!A\I
9!B9‹
4. Ứng dụng ERP •<=!>!C@A!LU!IˆK]A:CD!!<9ƒ
?=RWt_!:CD!!<L@lB9K]AA@!=RD!23QM=D=GZIMA
:CD!!<9KI?=zQ_TQ9!B9AIAJ9H9!ŠQ2:UA!;=l_!BA!!2
!D!!VNR•!VN2=>=!VL>=!h`WV=lQ;A=I23N:CD!!<9‚
K]A!C2=!<A?=BASIK^L`H…:;!<ISI!J=ABAIˆK]A=RCSIB
=Rz!HdIJ=_!:CD!%lH]=RYE9AhDA?!<=!?=N:CD!!<9LO
AeA?A;!rI!<IK2ABA!<=!>9!gQaQSI=RU:CD!!<9%<AB9:;
ABA9!gQaQ2323A2=Ri9![ZT2=!T=3TIl:CD!!<9I3
c3N9![ZT=R=!U=RWt9!gQaQ\:;A!C:CD!!<9!<D3Ql
A!qK2ABAH9!ŠQB9:;A!C!<=!>_T=CB!D3SIK^A?GJ3=tN
A!WDdIJ=!<!r!<=!>=bA!!Y9Ae_!GZDCSIB==C2ZMSIB=Rz!H
dIJ=_!:CD!AhD:CD!!<9!rGQgLF3NQM=_!B<QQlLWYA
l=!<I=@%<=DQ7<=!>C@A!LU!IˆK]ACD!!<9•‹=}R9RH}
}HCIRA}KDN‹€
•:;‹K2dI=!T=J=3TINK2A?A;SID=RsL`:CD!!<9F
ADCGK]AA@!=RD!NLˆ=!teAfE9:CD!!<9=T9Ac=>=!Vl
ABA=IA!IŠSI>A=TM=:CD!!<9TI\:;D3=X_!SI3Q?Ak!n
HjAe=!IcKYK2:~=R`_!D2:CD!!<9HlQL2CaT9CD!!<9
2CA!cQ=R~\:;‹N:CD!!<9LeHj=]F3_!e_!GA!CQz!2=@C
KY=!TA!CL>=!hI3!N\:;‹_!?9!:~NAg!M=;!aILaI
_<L`Ae=!`\:;=!2!A?!W !c=!\A2SI3T==FQADCAhDZDKO!
L@C:CD!!<9‘AgdBALU!LEL†Q;A=IN9!@Q2ABAZWlA=R`_!D‘
K]DA!s9!B99!{!Y9‹_!?LV=!IgK2A?!<R!T=NeK2V
=bA!Kf3_T=!\A2_!!<QSIK^N_!!<Q=BA!<9"…:;‹
SI>A=TK2H…:;_!!<QSIK^!2=RGQGQAhD!FKC@%z=!TNl
!r:CD!!<9H…:;!r9!gQaQ‹SI>A=TNHjAe!<ISIADC
!V
5 . Áp dụng các phần mềm quản trị nguồn lực doanh nghiệp toàn diện.
Hệ thống thông tin quản trị doanh nghiệp CRM (Customer Relationship
Management)<=!>=!?=SI=RUSID!<_!BA!!2•IH=CQ}R
}KD=CH!9 DD}Q}=€ K2 QM= A!T =!Ic= _! :CD!LWYAdF3:]l
9!WVA!FQ•_!BA!!2K2=Rs=FQƒ;A=IA!h3TIAhD9!F!<23K2=G
=>LD:CD!=!I=!?SID<ALB9\Qs!IAgIAhD_!BA!!223A2=>=
!VZPABA!=GAWt=RDCL[DC=T9l=X_!BA!!2L`=zQ!`I!I
AgI=!]A=TAhD!s9!B923A!C9!u9!2SIK^:CD!!<9AeAB!z
!aIA!aI!Va!eQ_!BA!!2AhDQz!•AaA!aIRM2A!aIHFIpJ=
A\=!?=zSI^UAgZT=a_!BA!!2A!qAgAKA_2C!<=!>•=!?=
KI?H„H22Lg3Lh!J=
• Hệ thống thông tin quản lý SCM (Supply Chain Management)
< =!> =!? = SI =RU :F3 A!I3a AI \ " •"I99K3 !D
DD}Q}=€ F3K2QM=9!F!<=RC!<=!>SI=RU:CD!!<9‹!C2
A!q!•ZDCˆQ=J=AABA!C@=LMSIK^Ag=!T=!WSIK^!eDLVA!\
=XN!2QIDaN!2ZBRDNKWI=!?2=b!=CB!rQo=!2Ak=ˆLs
lQM=AB!F_!BA!!22A?=3AhD!s2WtAIAJ9lWtQID
• Hệ thống thông tin quản lý HCM (Human Capital Management)
<=!>=!?=SI=RUIˆ!FK]A•IQDD9=DKDD}Q}=€ K2
9!B9!‚=RY=>LDA!CKO!L@CABAAJ9LWDRDABASI3T=LU!LEL†aH…
:;IˆK]AKDCLMN=!]A!<<A=RKWV29!F9!>=a=!WiA!C
WtKDCLM!Y9K^NA?ZPNLE9!B9KIc=N_!I3T_!bA!2LMQs
Wt =!DQ D KDC LM l A> † ADC !J=
• Hệ thống quản trị thông minh BI (Business Intelligence)
<=!>SI=RU=!?Q!pK2!rA?!<N\:;!CoA9!WV9!B9
=!I=!c9N=[!Y9N29!F=bA!!rH>K<I2AVHi:rK<IAhD:CD!!<9C
LeNp!J==!T=9!L_‰QlQM==RC!r!<=!>=!?=SI=RU:CD!
!<9‹AVZ!J=;ALbA!A!b!AhD!<=!>pK2!‚=RYABA!2SIK^
:CD!!<9RDSI3T=LU!2Ae=!`:]LCBgLE=RWlA!r_!GAe=!`
d3RDL>l:CD!!<9=RC=WVKD<=!>pAfAe!r9!F!<
!n!Wp2A!b!•T=CBNppB!2NpSI=RULVLo=!2NpSI=RU
!FH]NpSI=RU_!9!F9!>NpSI=RU:UA!;NpSI=RUDR_}=N
IV ÁP DỤNG HỆ THỐNG THÔNG TIN QUẢN LÝ DOANH
NGHIỆP ERP.
‹K2T==†=AhD=X=T!•‹=}R9RH}}HCIRA}KDƒNAe!‡DK2
•<=!>!C@A!LU!IˆK]A:CD!!<9ƒ<=!>C@A!LU!IˆK]A
CD!!<97‹=}R9RH}}HCIRA}KD•‹€K2QM==!Ic=rLWYA:{K
LTLTQM=KC@=!C@=LMAhD:CD!!<9N:C9!gQaQQB3=b!!‚=RYNL`
E9A!CA?=3SIK^ABA!C@=LMA!hA!>=AhDeNZDCˆQ _T=CBN9!F=bA!
=2A!b!NSIK^QID!2NSIK^=ˆ_!CN!C@A!LU!2SIK^HdIB=NSI
K^!cIAgNSIK^SID!<l_!BA!!2N’;A=I=[SIB=AhD!<=!>
23K2LQZCABAIˆK]A=!bA!!Y9AhD:CD!!<9!W!FK]ANc==WNQB3
QeA2=aZ@AAeH„lH>KWYLh_!AgNZPAB!AH…:;ABAA?A;!C@A!
LU!2K_T!C@A!M=9!gQaQ‹K2QM=9!gQaQQB3=b!A!C9!u9
:CD!!<9AIAJ92=[!Y9H>K<IAhD!aI!C@=LMRRj_!BA!DI
L`L@=LWYAQ;A=I=RC@A!LU!IˆK]A:CD!!<9F3K29!WV=<
!<L@NH…:;A?!<=!?=L`SIK^=J=AABAIˆK]AAhD:CD!
!<9•!FK]AN=2A!b!N9!WV=<2=WK<IHdIJ=’€C2A!\AG
SIK^N‹AkLQ!cKI?!<Q;9!F=bA!N_`Q=RD=!]A=R@H…:;
IˆK]AlQsQ\ALMAc9!c=9!{=!IMA=!}C3IAgIAhD!2SIK^
\:;‹GHIJ=KDCLMHj=G:CABA:rK<ILgI2CA!q9!!c9QM=
KgA!CQsDC:UA!AeKSIDNLˆ=!tABAZBCABCLWYA=!]A!<l=>ALM
!D!!VNA!b!dBA!VCD!!<9Ae_!G_`QHCB==>=!VABA!@Q\A
a=ˆ_!CNA?YNA!9!bN:CD!=!INKY!Ic’Lˆ=!tAe_!G=>WI
!eDABAIˆK]A!WI3c=K<IN!FA?NQB3QeA=!A?’XDLhL`
HdIJ=N_!:CD!
BA=!?=AhDLWYA=c9=RINLg3LhN_U9=!t2Ae_!GA!DH•
A!CQsL>=WYAgH…:;=!?=!W_!BA!!2NL>=BANA[L?!BA!
!2Hj!2Kk!V:C<ADC!2HjLWYA=!]A!<A!b!dBA2LE!@
•:;‹AfLˆ!‡Dl<A=[A!\AK@ABA!C@=LMAhD:CD!!<9
=!}CABASI3=Rz!A!I3!<9N9!{!Y9lABA=IA!IŠSI>A=TN:CLeeF
ADCA!J=KWYH9!ŠQN=T=_<QA!9!bN=GKY!IcN=GGK]AA@!=RD!
29!B==R`=!WV!<IAhD:CD!!<9
•:;‹K2dI=!T=J=3TINK2A?A;SID=RsL`:CD!!<9F
ADCGK]AA@!=RD!NLˆ=!teAfE9:CD!!<9=T9Ac=>=!Vl
ABA=IA!IŠSI>A=TM=:CD!!<9TI\:;D3=X_!SI3Q?Ak!n
HjAe=!IcKYK2:~=R`_!D2:CD!!<9HlQL2CaT92CA!cQ=R~
\:;‹N:CD!!<9LeHj=]F3_!e_!GA!CQz!2=@CKY=!TA!CL>
=!hI3!N\:;‹_!?9!:~NAg!M=;!aILaI_<L`Ae=!`
\:;=!2!A?!W !c=!\A2SI3T==FQADCAhDZDKO!L@C:CD!
!<9‘AgdBALU!LEL†Q;A=IN9!@Q2ABAZWlA=R`_!D‘K]DA!s
9!B99!{!Y9
1 . Các tiện ích khi ứng dụng ERP trong doanh nghiệp.
<=!>!?=IK^CD!!<9‹=RYE9ABAABZM!<9;
=[A!\AN=!]A!<NSIK^2_`Q=RDABA!C@=LM!<9;a=2A!b!7_T
=CBNZB!2Nc==]N:]BN!FH]=aKWV2=!?=LaI!@!QM=ABA!
A!b!dBAN!D!A!eN=!Ic=<NQA!9!b2=G!<ISIA?<ABA
9!F!<\:;!<9;AeQ>K!<A!o=A!jl!DI=RCQM=_!C:rK<I
A!I2!J=SIB=C2:CD!!<9!EAfe99!gLWDABA!C@=LMAhD
:CD!!<9L2CaT9
IAJ92d…K^_U9=!tABA=!?=Ag=!T==RCSIB=Rz!!C@=LM
C3IAgISIK^NLaI!2!ABA!C@=LMHdIJ=N_!:CD!=RCQ?
=RWtA@!=RD!NKO!L@C:CD!!<92ABZMA!I3Q?!<9;ABA
9!kZDAg!D!A!e!cLWYA:rK<IAg=!T=2d…K^=!?=NA!hLM
LB9\ABA=!D3L[AhD=z!!z!=!]A=ToAZ<=N=!?=LaI!2!:CD!
!<9A!C9!u9KO!L@C:CD!!<9†QZ†=LWYA=!?==R]A=I3TAg=!T=
a!C@=LM!223D3A_!LA?=BA
DSI3T=LU!=>=!V
"]_!BAZ<=rD:rK<I!C@=LM:CD!!<9LWYASIK^2=!?=
LU!!WlLaI!2!K2_!GA!I3`:rK<I=!2!ABA=!?=!‚=RYRDSI3T=
LU!zQLWYAAV!M2dBALU!ABAJLa!D!A!eAe=!`=@CRDH]_!BAZ<=
rD_!:CD!=!2!A?2=!J=Z@•:;‹=G=>LD_!GLWDRD
SI3T=LU!ZPABA!ZCLQABA=!?=_!:CD!A!b!dBALWYALWD=lLE
WtNLEKEA
B9\SI3Q?9!B==R`AhD:CD!!<9
DK@!<IHIJ=N_!GK!!C@=29!B==R`QiRMA!C:CD!
!<9Cc3N\:;‹RJ==!bA!!Y9A!CABA:CD!!<9AeAVHiHdIJ=
_!:CD!9!\A=@9N9!FZ>!aIV23IAgIADCaLM=Ac3:rK<I2c
!2!\:;NAf!WLk!n=b!ZCQc=2Q=!`IA!9!bSI=RUNc
!2!!<=!>
BA\:;‹A!C9!u9=R`_!DiQM=V2=!]A!<iZJ=_œLFIN
!‚=RY_!?!@A!TWtH…:;E9=!I!ˆ>!D!!VSID<A=R`_!D
!D!2kLtH9!ŠQ:2!VBA\:;=RC!<=!>‹
2 Các chức năng thường có trong ERP
oA=RWAhD9!gQaQ‹K2AeAJI=REA9!F!<•QC:IK}€!gQaQAe
AJI=REA9!F!<K2QM==c9!Y9ˆQ!aI9!gQaQRK•NQ‚9!gQaQAe
QM=A!\AGRX9!F!<Ae=!`!C@=LMLMAKF9!W:CZA!J=AhD
!<=!>‹NA!E_T=?l!DIL`=]LMA!DH•=!?=lABA9!F!<
_!BA!DI!PQ=@CQM=!<=!>Q@!!VBA9!F!<AVZAhDQM=9!g
QaQ‹L`!z!Ae=!`!WHDI
.0<=!>IK^2A!b!7T=CB‹7AA
<=!>I_^T=CB‹7AAK2\:;_T=CB2SIK^=2A!b!
!C2A!q!NA!C9!u9QA!9!b=2A!b!N_T=CBNQA!9!b2A=!<
!<ISILaI!2!<=!>_T=CB‹7AAK2QM=9!g=bA!!Y9AhD<=!>
!?=IK^CD!!<9LWYA=!T=_TL`A!I3`:gABA!<9;HD
=!WVQ@L<=…
..<=!>IK^pB!2‹7"DK}H<=!>IK^pB!2‹7
"DK}HK2\:;=bA!!Y9A!C<ASIK^2=!]A!<ZB!2!tLeNABA!2
SIK^_!:CD!=!J3LWYAZ\A=RD!=[=!`a_!BA!!22=z!!z!_!
:CD!NA!C9!u9LWDRDABASI3T=LU!:]D=RABAH>K<I=R]A=I3T=!]A=TL`Rˆ
_`QHCB=ZB!2AeKY!IcADCBAABZM_!:CD!Ae=!`=RI3Ac9=lABA
=!?==!tD=!]ANZDCˆQ_!BA!!2N!Y9LˆN’E9LŠ3!D!!C@=
LM_!:CD!2!C2=!2!ABA!Y9LˆpJ=_T<AZB!2SID|}ZNL<
=!C@!D3ABAL@K^N<=!>IK^pB!2‹7"DK}H=]LM!eDSIB=Rz!
ZB!22A!I3`DC=!?=LEE9A=!<A?=BASIK^LaI!2!N
=G!<ISIN=G:CD!=!INKO2SID!<_!BA!!2<=!>IK^pB
!2‹7"DK}HK2QM=9!g=bA!!Y9AhD<=!>!?=IK^CD!!<9
LWYA=!T=_TL`A!I3`:gABA!<9;HD=!WVQ@L<=…
.-<=!>IK^%c==W‹7
<=!>IK^%c==W‹7K2A?A;SIK^_!C5c==WN=G!<ISI
LaI!2!=!?SID=]LMSIB=Rz!LaI9!>c==WA!o=A!j<=!>IK^
%c==W‹7A!C9!u9=G=>ALMLaI9!>c==WNSID3kNQA!9!bQID
H†Q2E9_`Q_N_`QHCB=_!C!D!A!e2AIAJ9=!?==!]A=@=!t
L`Q!<=@<=!>IK^%c==W‹7K2QM=9!g=bA!!Y9AhD<=!>
!?=IK^CD!!<9LWYA=!T=_TL`A!I3`:gABA!<9;HD
=!WVQ@L<=…
.4<=!>IK^!FH]2aKWV‹7RR
<=!>IK^!FH]2aKWV‹7RR!‚=RY=>LDA!C(O!
L@CABAAJ9LWDRDSI3T=LU!LEL†aH…:;IˆK]AKDCLMN=!]A!<
<A=RKWV29!F9!>=a=!WiA!CWtKDCLM!Y9K^NA?ZPNLE
9!B9KIc=N_!I3`_!bA!2LMQsWt=!DQDKDCLMlA>†ADC
!J=]LM!eD=RCSIK^2=!D!=CBKWV!2=!BA!C!F_U9
=!t
.v<=!>IK^]B‹7RCž
IK^:]BLgI=WdF3:]AVZK2QM==RC!r9!g!2!KI?
LWYASID=FQL>lABA:CD!!<9Ae:]BLgI=W23D3NA?=BA=!sA
!eD=RCQsK‡!]AN2!!aLOE9A!C<ASIK^Iˆ>NSIK^2
=!}C:Œ=z!!z!LgI=WAhD:CD!!<9L@=!<ISIADCoAZ<=Nl<A!<
=!>!eD=!?==RC!<=!>SIK^:]BE9A!CZDSIK^:]BQ
LWYA=>LD!r=!DC=BA=!hA?Lˆ=!t†QZ†=N=!}C:ŒLWYA_U9=!t=!?
=LgI2C2LgIRDQM=ABA!A!=T=!J=L>l=X:]BA;=!`<=!>
IK^]B!‚=RYWtH…:;=RCABADLC@AhD:]BN=X_!FIKc9_T
!C@A!LgI=WA!CLT_!:]B!C2=!2!
.,<=!>!?=SIK^HdIJ=‹7DI
!WDZDCtABA!2HdIJ=9!L>Qo=l!aIB9K]AaA@!=RD!7
A=RCWlA2SI>A=T7!W!<D3`Ae=!`LaI!2!29!B==R`A?=3N
ABA!2HdIJ=9!!A\I2d}Qdu=Qs_!GAe=!`E9QA!9!bN
=GGHIJ=2=zQ_TQ=!U=RWtQl
<=!>=!?=SIK^HdIJ=‹7DILWYAdF3:]!PQQ;A
LbA!E9A=T<ASIK^=C2ZMABASIB=Rz!=RC:CD!!<9AeKSID
LTQHdIJ=!C:{:CD!!<9AhDZ@LWYA=[A!\A!WQM=A!I=Rz!
_!u9_b!CoAZDCˆQABA_!FIRt!DINHdIJ==!}C_T!C@A!!CoAHdIJ==!}C
LVLo=!2N‹7DIHjAIAJ9A!C:CD!!<9!rA?A;Q@!L`
SIK^29!F=bA!QsQo=AhD:CD!!<9
T=!Y9‹7DIlABA9!F!<_!BA=RCZMH9!ŠQ‹HjE9
SIK^ABA!C@=LMHdIJ=!<ISINHFIH†A2=C2:<!V
.1<=!>!?=aI!2!CD!!<9‹7˜C
<=!>=!?=LaI!2!:CD!!<9LWYAdF3:]!PQQ;ALbA!
AIAJ9A!C!2SIK^QM=A?A;!rI!<IE9ABA!2SIK^Ae=!`†Q
LWYA=z!!z!_!:CD!AhD=C2A?=3Af!WABALVU=!2!=RC
A?=3QM=ABA!!D!A!eXLeABA!2SIK^Ae=!`LWDRDABASI3T=LU!
9!{!Y9l=z!!z!HdIJ=_!:CD!A!CQ‚LVU
<=!>!‚=RY<ASIK^=!?=_!:CD!A!CQM=A?=3ZDCˆQ
!aILVU=!2!NABALVU=!2!PQ9!F=B=@ABA{_!BA!DI
rK<IA!I3`2C=XABALVU=!2!HjLWYASIK^=c9=RI=@=RI=FQ
<=!>=!?=LaI!2!:CD!!<9ZDCˆQZDQ=!?=Kl
LB9\!IAgI=!?=LaI!2!:CD!!<9AhD!2SIK^ =!?=a=b!
!z!_!:CD!N=!?==z!!z!HdIJ=2=!?=a=z!!z!=2A!b!•…
K^=!?=rDABAIˆ=!?=23A!C9!u9!2SIK^:CD!!<9Ae=!`
AD=!<9!D!A!e2A!b!dBA2CSIB=Rz!=!]A!<_!:CD!2KWI
A!I3`=2A!b!AhDABALVU=!2!Af!WAhD=kDA?=3pA@!!<
=!>=!?3!<=!>AkAIAJ9!<=!>=!WL<=…MZMLB9\<ARD
SI3T=LU!AhD!2SIK^Af!W!IAgI=RDCL[=!?=rDABA!F
2.8 pBCABC9!F=bA!
•:;Kc9ZBCABC9!F=bA!!PQL}QK@!r=!?=_U9=!tNA!b!
dBAA!CABAAJ9KO!L@CNABAABZMSIKb2=BA!<9
V. MỘT SỐ ERP PHỔ BIẾN NHẤT HIỆN NAY.
1 . Oracle E-Business Suite RDAK}‹p"K2ZMABA\:;!<9;!‚=RY
:CD!!<9SIK^!<ISI!VABAQ>SID!<_!BA!!2NSIB=Rz!AIAJ9
:UA!;NKDCLMHdIJ=NDC!27ZB!2NSIK^=!IA!N•=C2ZM
LWYA=R`_!D=RQM=!<=!>:I3!J=LWYAdF3:]=RQM=_T=REA=!?
==!>!J=
RDAK}‹p"_T=!Y9ABAA!\AG!C2=!<NAe=b!Qi2!<ISI!J=
=!TlA!C<ASIK^IˆK]A:CD!!<9lQM=A?!<aQi2K!
!C@=!C9!u9:CD!!<9=GGHIJ=N=G_!G!C@=LM2_!G
=!bA!\Ag=!T=L`=G=>AABAA!TKWYA_!:CD!
BA9!B9=RCRDAK}‹p"LWYA=!T=_T:Wl:@ABAQ?LIL`9!{
!Y9l!aI!z!=!\A:CD!!<92ABAQ\AFHBA!_!BA!DINZDCˆQ
ŸIK^2A!b!
ŸIK^Iˆ!FK]A
ŸIK^"dIJ=
ŸIK^DR_}=
ŸIK^pB!2
ŸIK^I\
ŸIK^VLo=!2
ŸIK^]B
ŸIK^UA!;
ŸIK^pC=Rz
ŸIK^%kLtH9!ŠQ
Ÿ<=!>=!?=!‚=RYABASI3T=LU!
Ÿ(c9_T!C@A!9!F9!>
2 . SAP-All-In-one - Giải pháp nghiệp vụ toàn diện
9!B9"KK77C}LOLWYAA!\Q!K29!B9AIAJ9ABASI3
=Rz!!<9;=C2:<2=b!GA!I3HFI=!}C!aIA!I32!A!CABA
:CD!!<9XD2!n%l_!G9!F=bA!!<9;Q@!N:D!HBA!A?
<ALWYAA!DA;=!`2ABAZBCABC={3ZT=!}C3IAgINABA:CD!!<9=!J3
LWYARŒR2ABA!C@=LM2!<ISI!C@=LMAhD:CD!!<9•A!C9!u9LWD
RDSI3T=LU!LEL†!J==RAVHi=!?=Lg3Lh
C2RDN:CD!!<9AkAe=!`LWYA!‚=RYlABASI3=Rz!=>=!J=E9
A=!<Qs_!bDA@!AhD!<9;%lQM=ZMLg3LhABAA!\AGNZBCABC2
!‚=RY!<9;LWYA=bA!!Y9K2Q<AA{!DIN:CD!!<9Ae=!`c!2!
=C2ZMA!I=Rz!!<9;QM=ABA!=!?HI>=_!H…:;QM=9!B9"KK7
7C}AeLoA=!{A!I32!
!rQ?LI\:;AhD"
FI•T=CB=2A!b! WYA=!T=_TA!C<A=]LM!CBSIK^2ZBCABC
ZC2AhDH[=[!Y9NH[9!=!INH[9!=RN2!rH[9!;_!BAlA{
QM=!<=!>=2_!CLWYALU!!‡DZiWtH…:;
CO 7T=CBSI=RU 9!B!KIˆA!9!b2:CD!=!IAhDA?=3eK2
A?A;SIKbA!C!r!C@A!LU!QD=gQ=[A!\A
AM 7IKb=2H WYA=!T=_TL`SIKb2BQHB=!r9!gR
RjAhD=2HA>LU!ZDCˆQSIKbQID2ZB=2HNSIKb!DCQk2LgI=W
PS7<=!>:]B LWYA=!T=_TL`!‚=RYKc9_T!C@A!N_`QHCB=2SI
Kb!r:]B:2!@N2AeLM9!\A=@9ADCA{l!rQ;ALbA!LOLU!
!‡D
WF - (IˆA?<A (_T=!rQ?LI\:;AhD"LO=bA!
!Y9A{A?!<\:;A!uCN!rA?A;2:UA!;
IS 7!r9!B9_‡!< T=!Y9!rQ?LI\:;"l
!rA!\AGA!3Z<=aA?!<Z[HI‡!<A!I3Z<=LO9!B=
=R`A!C!r2!A?!<9!WK2F!2N:gI2_!bDHN2!:WYA’
HR7Iˆ!FK]A (2QM=!<=!>=bA!!Y9!C2!CA!C<A!‚=RYKc9
_T!C@A!2_TQHCB=!C@=LM!FK]A
PM7pC=Rz!2QB3 RCQM=SI3=Rz!HdIJ=9!\A=@9NZC=RzAe!‡D
RM!VK2<ASIu=:s!rA?A;9!LWYAZCSI2H…DA!rD!r
!sD=LM23Ae=BALM=l!r_T!C@A!HdIJ=
MM7IKb!2!eDNI3c=K<I ‚=RY!rA!\AG=!I!c2
_`Q_d3RD!223!W<AQIDNSIKb_`Q_N2d…Kb<ALo=!2
=!Q’
QM 7IKbA!J=KWY (2QM=!<=!>_`QHCB=2AIAJ9=!?=a
A!J=KWYN!‚=RY<AKc9_T!C@A!A!J=KWYN_`QHCB=NLaI_!`HdIJ=2
=!I!c
PP7(c9_T!C@A!HdIJ= WYAH…:;A!C<AKc9_T!C@A!2_`QHCB=
!r!C@=LMHdIJ=AhDQM=A?=3?LI23ZDCˆQ!eDLVI3
c=K<INKM=Rz!N=RI=FQA?<ANQ?LIZB!22Kc9_T!C@A!!C@=LMN
_`QHCB=SI3=Rz!HdIJ=NKc9_T!C@A!3IAgII3c=K<IN_`QHCB=_!I
]AA!T=@CNK<!HdIJ=NA!9!bHdIJ=’
SD7!F!<ZB!229!F9!> E9=>\I!eDQsQ;A=I2!C@=
LMLWYA=T!2!=RC9!F!<ZB!22=@CKc9!eDLV!r3TI=>A!h
A!>=K2!‚=RY=RWlAZB!2Nd…K^3IAgIAhD_!BA!!2Nd…K^LU!BNd…K^
LVLo=!2Nd…K^ DC!2N!<=!>=@C!eDLV2AIAJ9=!?=ZB
!2
3.1 Một số ERP khác.
!}C!A\IAhDDR=}RN"LDA!TQ9!gKl!J==R=!U=RWt
‹N=T9HDILeK2RDAK}2ARCHC˜=NLaI23!C2=C2=R{_!l9l_T=SI
!A\IAhDA!E=?l-vx=!U9!g=!IMAa"N.wxAhDRDAK}N04xAhD
ARCHC˜=2 xAkK@=!IMAaABA!2AIAJ99!B9‹9!F_!EA
I3!N=!U9!g‹AeH]_!BAZ<=rD=!U=RWtA!C"pH2=!U
=RWtA!CABA:CD!!<9KlARCHC˜=A!qA!TQ,x=!U=RWt‹A!C
:CD!!<9KlN=I3!=R=!U=RWt‹A!C:CD!!<9XD2!nNAC
H>23K2 xBA9!B9‹9!F_!EAA!TQ=!U9!g=WV\01xA!C
:CD!!<9Kl2.4xA!C:CD!!<9XD2!nN=RC_!LeACH>AhD
"KgKWY=K24-x2-/xN=T9=;AA!\Q!U=!T:mLgI
