annualreport 2010 ngân hàng liên việt lien viet bank now everyone can bank

NOW EVERYONE CAN BANK
ANNUAL REPORT 2010
LIENVIETBANK’S GENERAL INFORMATION
THE CHAIRMAN’S MESSAGE
THE CHIEF EXECUTIVE OFFICER’S LETTER
MEMORABLE EVENTS IN 2010
AWARDS AND ACHIEVEMENTS IN 2010
ORGANIZATIONAL STRUCTURE OF LIENVIETBANK IN 2010
Organizational Structure of the Head Office
Organizational Structure of the Branches
THE LEADER’S PROFILE
The Board of Directors
The Board of Supervisors
The Board of Management
SHAREHOLDERS’ INFORMATION
HUMAN RESOURCES (HR), TRAINING POLICY AND LABOR POLICY
HR
Training policy
Staff assessment and planning
Reward and remuneration policy
BUSINESS PERFORMANCE IN 2010
SOCIAL AND UNION ACTIVITIES
ORIENTATION FOR DEVELOPMENT IN 2011
FINANCIAL STATEMENTS FOR 2010
TRANSACTION NETWORK
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CONTENT
Content:
General Planning Department
Design:
PR Derpartment
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Annual Report 2010
Full name in Vietnamese: Ngân hàng Thương mại Cổ phần Liên Việt.
Abbreviation in Vietnamese: Ngân hàng Liên Việt.
Full name in English: LienViet Joint Stock Commercial Bank.
Abbreviation in English: LienVietBank
Address of the Head office: No. 32 Nguyen Cong Tru, Ward 1, Vi Thanh town,

Hau Giang province
Chairman: Mr. Duong Cong Minh
Chief Executive Officer: Mr. Le Hong Phong
Telephone number: 0711.627 0668 / 04.62 668 668
Fax number: 0711.358 1737 / 04.62 669 669
Website: www.lienvietbank.net
Banking License: No. 91/GP-NHNN issued by the Governor of the State Bank of Vietnam
on March 28th, 2008.
Commenced trading at Hau Giang Transaction Center on May 01st, 2008.
Taxation Code: 6300048638.
Auditing Firm: KPMG Limited Company.
LIENVIETBANK’S
GENERAL INFORMATION
“Timely and suitable adjustment in
organizational structuring in 2010 is
the platform for significant develop-
ment of LienVietBank in the coming
years.”
4
Duong Cong Minh
Chairman
5
Annual Report 2010
Dear valued shareholders and investors,
LienVietBank was founded in the circumstance that Vietnam was coping with many difficulties and challenges cre-
ated by the abnormal and complicated changes of the world economy. This global downturn caused negative impacts
on the nation’s economy and as a consequence, effected the business operation of the entire banking industry and
LienVietBank was not an exception.
However, with consistent effort, LienVietBank enjoyed a roaring success by adopting right business measures and
overcoming the difficulties. The 2010 revenue and profit recorded an impressive increase in comparison with the

previous year. As of 31/12/2010, LienVietBank’s total capital achieved VND 34,985 billion, profit before tax was VND
795 billion and chartered capital was raised to VND 3,650 billion from VND 3,300 billion. LienVietBank also success-
fully issued VND 2,000 billion worth of convertible bond and brought into operation 45 transaction points nationwide.
The year 2011 has been foreseen as a difficult and challenging year for the banking operation after the global financial
crisis (2008-2010). The global and national economic recovery is expected to remain sluggish, export volume will
decline and the local currency may be forced to be devalued. However, there are still positive signs. The national
economy has shown signs of gradual recovery which will bring in more investment opportunities and business im-
provement. What’s more important is that LienVietBank has reinforced its brand awareness, reputation and influence
among clients and on the financial market. This is not only due to its effective business operation but also the com-
mitment to sustainable development by fulfilling the social responsibility as a corporate citizen, specifically the credit
program for agriculture and rural development.
Finally, and perhaps the most importantly, on 21/2/2010, the Prime Minister issued an official letter number 244/TTg-
ĐMDN approving the capital contribution of the Vietnam Post Corporation (a member of the Vietnam Post and Tele-
communication Group) to LienVietBank by the value of the Vietnam Postal Savings Service Company and additional
cash. Thereby, LienVietBank has potential to exploit and utilize more than 10.000 post offices spread across the nation
to channel banking services. LienVietBank will then become one among Vietnam’s largest banks in term of network.
Endeavoring the strategic choice to become a mass-market retail bank, I believe that 2011 will be a prosperous year
which marks a significant transformation of LienVietBank.
The road ahead is long and winding. Every success or failure, hardship and challenge that we encounter will definitely
be our valuable lessons for our future development. The Board of Directors believe that the clear directions and goals,
the consensus of the fellow shareholders, the trust and support of our clients and the determination of LienVietBank
staff to overcome difficulty are the momentum of growth for 2011 and subsequent years. There’s no doubt that Lien-
VietBank will be increasingly strong and resilient.
On behalf of the Board of Directors, I would like to express sincere thanks to our valued shareholders, clients, partners
and all the staff. They have always been trusting in and standing by our side, which I suppose, made it possible for the
success of our bank today. We are then committed to make every effort in return for your trust and support. We shall
fulfill the bank’s mission and put in place proper, fair and transparent policies to pursue the highest effectiveness and
finally reshape, then bring LienVietBank to a new level of development.
Regards,
THE CHAIRMAN’S MESSAGE

DUONG CONG MINH
Chairman
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7
Annual Report 2010
Dear shareholders, clients and partners,
The year 2010 closed with many changes in the global economy in general and in Vietnam in particular. The high inflation
rate in emerging economies, the currency war among developed countries and the Eurozone sovereign debt crisis have
caused negative impacts on the Vietnam economy. The fluctuation of interest and exchange rate were irregular and unpre-
dictable. The Vietnam banking industry was at the challenge of business expansion and balanced operation since the credit
growth rate was nearly at 30% while deposits remained roughly 27% and earnings sometimes recorded a dramatic decline.
In the context of unfavorable market conditions, LienVietBank continued to enjoy outstanding results and remained strong
in the financial system. One success is commonly the result of the combination of three elements: the right timing, the right
place and the right people. Knowing our challenges well enough, we have successfully demonstrated that extensive change
certainly opens up major opportunities. What we did was to find out solutions and proper direction to take advantages of
timing, look for opportunity in every difficulty and cultivate the internal strength within the organization. In 2010, our sound
and effective business operation was driven by 4 principles in management:
Human resource: Staff professionalism and self-motivation are key factors for LienVietBank sustainable growth. Promoting
self-determination, developing specific personnel policies and training programs, and creating equal development opportu-
nities are main priorities.
Technology: Continuous investment has been made in the banking technology to meet the demand for the support of
banking transaction, product management, MIS, staff and procedure management. The banking system with advanced
technology is one of the success factors to the operation of banks in a modern business environment.
Product and service quality: As a customer-driven and mass market retail banking oriented bank, LienVietBank has to guar-
antee its products and services to be delivered with the highest quality and trust. Sufficient time and resource were directed
on the development and improvement of our service quality and products to meet the demand of every customer segment.
Risk management: The overall risk management capabilities had approved, non-performing loan ratio was kept at minimum
level. Taking risk management as an integral part of everyday operation is the key factor of the bank’s safety, professional-
ism, and the shareholders’ long-term and sustainable benefits.
In 2011 and subsequent years, the Board of Management commits itself to a concerted effort to deal with market uncer-

tainty, conducts business operation in line with the direction of the Board of Directors and the expectation of the sharehold-
ers and clients. Reaching VND 60,000 billion in total capital, targeting VND 1.180 billion profit before tax, controlling non-
performing loan ratio below 0.6%, expanding network systematically and effectively, and exploiting the business potential
through the merger between Vietnam Post Corporation and LienVietBank are the challenging targets for 2011. Backed by
the close guidance of the Board of Directors, along with the determination, and the teamwork spirit of all the staff, we
believe that those tasks are definitely realistic and feasible.
On behalf of the Board of Management, I would like to express my sincere gratitude to our valued shareholders, clients and
partners who have always cooperated with LienVietBank. We hope to continue counting on your support in the future and
commit to foster sustainable development for the benefits of our shareholders and society.

Wish you all good health, happiness and success.
Best regards,
THE CHIEF EXECUTIVE OFFICER’S LETTER
LE HONG PHONG
Chief Executive Officer
8
19/01/2010 Together with Him Lam Corporation, Lien-
VietBank established Xin Man Development Joint Stock
Company in order to support the development of the
poor Xin Man District, Ha Giang Province which then con-
tribute to the actuallisation of the Resolution 30A/2008/
NQ-CP dated 27/12/2008 of the Government on the sup-
port program for fast and sustainable poverty reduction in
62 poor districts all over the country.

06/03/2010 LienVietBank An Giang, LienVietBank’s first
branch in 2010, commenced operation in Long Xuyen
City, An Giang Province. On the same day, LienVietBank
has announced the Agricultural and Rural Finance Pro-
gram in Mekong Delta for the period 2010-2013. This

project has been implemented in 2010 with the total out-
standing loan of VND3,669 billion.
28/03/2010 In Danang, the General Meeting of Share-
holders had approved the decision that the Vietnam Post
Corporation - VNPost (a member of VNPT) would con-
tribute capital to LienVietBank by the value of Vietnam
Postal Savings Service Company - VPSC and additional
cash. The merger would bring LienVietBank the opportu-
nities to become the retail bank with the largest network
among the Vietnamese commercial banks.
28/07/2010 In Hanoi, the representative of the Global
Compact Network in Vietnam (GCVN) had an official visit
to LienVietBank. By joining GCVN, LienVietBank had offi-
cially acknowledged its social responsibility in accordance
with international standards to improve social conditions
and working environment for employees.
23/09/2010 Chairman of the Board had approved the
Decision No. 884/2010/QD-HDQT on the organizational
structure of the Head Office. This structure helped inten-
MEMORABLE EVENTS IN 2010
9
Annual Report 2010
sify the participation of Board members in regular activi-
ties of the Bank to specify and stabilize functional depart-
ments.
07/10/2010 In Washington - United States, the Memo-
randum of Bilateral Cooperation signing ceremony be-
tween LienVietBank and Wells Fargo Bank, N.A was held
on the occasion of World Bank/IMF Annual Meetings
2010 to establish the long-term relationship between

both Parties. Also this year had marked the associations
between LienVietBank and other big corporations includ-
ing: Great Mountain Joint Stock Insurance Corporation
(GMIC), Vinacomin Finance, PTI Insurance.
23/10/2010 LienVietBank’s Relief Group travelled to
Nghe An, Ha Tinh, Quang Binh and Quang Tri to support
people in central Vietnam. The Group has provided food
stuff and cash for flood-stricken people.
22/11/2010 In Ca Mau City, LienVietBank Ca Mau
Branch was opened, marking the presence of the Bank in
the southernmost area of the country.
11/12/2010 In Hanoi, LienVietBank Sport Event was
taken place for the first time with the presence of 60
amateur athletes all over the country. Together with the
LienVietBank’s Talent Show held in June 2010, this was
one of the outstanding social activities of LienVietBank
Union.
31/12/2010 LienVietBank finished the business year
with impressive results: total employees for the whole
network was 1,400 (nearly doubled that of 2009), total
assets reached nearly VND 35,000 billion, profit after tax
was about VND 700 billion marking an important step af-
ter 3 years of operation.
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11
Annual Report 2010
AWARDS AND ACHIEVEMENTS
With continuous efforts to contribute to the overall development of society and the community wherever the Bank is
present, after 3 years, LienVietBank’s contribution has been recognized with numerous awards from the prestigious
organizations, unions, authorities, etc.

Awards to the Bank in 2010
Certificate of Merit and Cup of Sao Khue Award 2010
as a representative illustration of Vietnamese corporation
in applying information technology. This is the most im-
portant prize in Vietnam software industry awarded by
Vietnam Software Association (VINASA).
Certificate for The Corporation associated with blood do-
nation awarded by Tien Phong Newspaper thanks to the
participation in the Red Sunday Event on 24/10/2010.
Gold Cup Award for International Economic Integration
held by Nhan Dan Newspaper, National Committee for
International Economic Corporation Office.
Certificate and Cup “For the development of ethnic mi-
nority communities in Vietnam” awarded by Committee
for Ethnic Minorities Affairs.
Certificate of Merit for “Outstanding achievement in per-
forming the Resolution 30A/NQ-CP of the Government in
Ha Giang Province, awarded by Chairman of the People’s
Committee of Ha Giang Province.
Certificate of Merit for the contribution to Pham Van Tra
Study Encouragement Fund, awarded by Chairman of the
People’s Committee of Bac Ninh Province.
Certificate of Merit for outstanding achievement in the
implementation of the statistical reporting regime under
the Decision 477 and Decision 1747 of State Bank of Viet-
nam, awarded by the Governor of State Bank of Vietnam.
The Recognition Award by Wells Fargo for achieving a
high straight-through rate for payment processing at
Wells Fargo Bank, N.A. in the Year 2010.
Awards to individuals in 2010

Certificate of Merit for “Outstanding achievement in per-
forming the Resolution 30A/NQ-CP of the Government in
Ha Giang Province”, awarded to Mr. Duong Cong Minh
- Chairman of LienVietBank by Chairmain of the People’s
Committee of Ha Giang Province.
Certificate of Merit for “Outstanding achievement in per-
forming the Resolution 30A/NQ-CP of the Government
in Ha Giang Province”, awarded to Mr. Nguyen Duc Hu-
ong - Vice Chairman of LienVietBank by Chairmain of the
People’s Committee of Ha Giang Province.
12
SHAREHOLDERS MEETING
BOARD OF DIRECTORS
BOARD OF SUPERVISORS
BOARD OF MANAGEMENT
Strategy & Business
Commitee
HR, Technology &
Cost Management Committee
Credit & International Relations
Committee
ALCO, Legislation, Risk Management
& AML Committee
Strategy Council
E-Banking
Division
Strategic
Customers
Division
Treasury

Division
International
Relations &
Global Markets
Division
General Support
Dept.
Online Banking
Services &
E-Commerce
Dept.
Research &
Development Board
Banking Technology
Board
IT Board
Business Council
Northern Credit Council
Branch Credit Board
Branch Credit Board
Southern Credit Council
ALCO Council
Headquarters Credit Council International Relations
Council
Risk management & AML Council
HR Council Technology
Council
Cost Management
Council
BUSINESS DEVELOPMENT SECTION CONSULTING SECTION

SUPPORTING SECTION
Supervision
Section
Business Dept.
Card Center
ODA Servicing
Dept.
Capital
Management
Dept.
Capital
Trading Dept.
Global
Markets Dept.
International
Relations Dept.
Operation Center
Branches Subsidiaries
Customer
Division
Legislation,
Risk Management
& AML Division
Organization
Development
Division
Credit Review
Division
Corporate
Banking Dept.

Retail Banking
Dept.
Legislation Dept.
Risk Management
& AML Dept.
Credit Review
Dept.
Value Appraisal
Dept.
Network
Development Dept.
Technology &
HR Dept.
Training Dept.
Finance
Division
Finance
Accounting Dept.
Statistics &
Assets
Management Dept.
IT Division
Core
Banking Dept.
Data
Center Dept.
Trade Service
Division
International
Payment Dept.

Domestic
Payment Dept.
PR & Marketing
Division
Marketing Dept.
PR Dept.
Customer Services
Dept.
Internal Audit
Division
General Aairs
Dept.
Periodic Audit
Dept.
Supervision
Dept.
Administration
Division
Southern
Administration
Oce
Hardware Dept.
Research &
Development Dept.
Network Systems
& Security Dept.
Strategic
Customer Dept.
Headquarters
Administration

Oce
Administration Dept.
General Planning
Dept.
ORGANIZATIONAL STRUCTURE OF LIENVIETBANK IN 2010
ORGANIZATIONAL STRUCTURE OF THE HEAD OFFICE
13
Annual Report 2010
SHAREHOLDERS MEETING
BOARD OF DIRECTORS
BOARD OF SUPERVISORS
BOARD OF MANAGEMENT
Strategy & Business
Commitee
HR, Technology &
Cost Management Committee
Credit & International Relations
Committee
ALCO, Legislation, Risk Management
& AML Committee
Strategy Council
E-Banking
Division
Strategic
Customers
Division
Treasury
Division
International
Relations &

Global Markets
Division
General Support
Dept.
Online Banking
Services &
E-Commerce
Dept.
Research &
Development Board
Banking Technology
Board
IT Board
Business Council
Northern Credit Council
Branch Credit Board
Branch Credit Board
Southern Credit Council
ALCO Council
Headquarters Credit Council International Relations
Council
Risk management & AML Council
HR Council Technology
Council
Cost Management
Council
BUSINESS DEVELOPMENT SECTION CONSULTING SECTION
SUPPORTING SECTION
Supervision
Section

Business Dept.
Card Center
ODA Servicing
Dept.
Capital
Management
Dept.
Capital
Trading Dept.
Global
Markets Dept.
International
Relations Dept.
Operation Center
Branches Subsidiaries
Customer
Division
Legislation,
Risk Management
& AML Division
Organization
Development
Division
Credit Review
Division
Corporate
Banking Dept.
Retail Banking
Dept.
Legislation Dept.

Risk Management
& AML Dept.
Credit Review
Dept.
Value Appraisal
Dept.
Network
Development Dept.
Technology &
HR Dept.
Training Dept.
Finance
Division
Finance
Accounting Dept.
Statistics &
Assets
Management Dept.
IT Division
Core
Banking Dept.
Data
Center Dept.
Trade Service
Division
International
Payment Dept.
Domestic
Payment Dept.
PR & Marketing

Division
Marketing Dept.
PR Dept.
Customer Services
Dept.
Internal Audit
Division
General Aairs
Dept.
Periodic Audit
Dept.
Supervision
Dept.
Administration
Division
Southern
Administration
Oce
Hardware Dept.
Research &
Development Dept.
Network Systems
& Security Dept.
Strategic
Customer Dept.
Headquarters
Administration
Oce
Administration Dept.
General Planning

Dept.
ORGANIZATIONAL STRUCTURE OF LIENVIETBANK IN 2010
ORGANIZATIONAL STRUCTURE OF THE HEAD OFFICE
Note:
ALCO: Assets-Liablities Committee
PR: Public Relations
ODA: Official Development Assistant
HR: Human Resource
IT: Information Technology
FI: Financial Institutions
E-Banking: Electronic Banking
Dept.: Department
AML: Anti-money Laundering
14
ORGANIZATIONAL STRUCTURE OF BRANCHES
BRANCHES
CREDIT BOARD
Customer Department
Credit Management
Department
Accounting
Cashier Department
General Department
Planning - Generation
Administration – HR
IT - Accounting
Transaction Accounting
Cashier
Assets Valuation
Credit Management

Transaction Oce Saving Fund
Business Development
Corporate Banking
Retail Banking
Trade Finance
BRANCH BOARD OF
MANAGEMENT
SUPERVISORS
15
Annual Report 2010
16
THE LEADERS’ PROFILE
THE BOARD OF DIRECTORS
1
3
5
7
2
6
8
4
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Annual Report 2010
2. MR. NGUYEN DUC HUONG (PH.D)
3. MR. TRAN VIET TRUNG
Bachelor in Asset Valuation - University of
Economic Planning (now called Hanoi National
Economics University), 1984
Doctor in Finance & Monetary Flow - Banking
Academy, Hanoi, 2009

Bachelor in Maths - Budapest University,
Hungary, 1981.
Bachelor in Business Administration - Amos
Tuck Business School of Darthmouth University,
USA, 1996.
1. MR. DUONG CONG MINH
Chairman of the Board of Directors,
President of the Strategy & Business
Committee
Vice Chairman of the Board of Directors,
President of the ALCO, Legislation,
Risk management & Anti-money Laundering Committee
Member of the Board of Directors,
President of the Credit & International Relations
Committee
4. MR. NGUYEN DUC CU
6. MR. NGUYEN DINH THANG
8. MR. TRAN VAN TINH
5. MS.VO THI KIM HOANG
7. MR. DO VIET HUNG
Bachelor in Economic - University of Commerce
(now called Vietnam Commercial University), 1978.
Bachelor in Economic Information Processing
Economic Maths Faculty - University of Economic
Planning (now called Hanoi National Economics
University), 1979
Bachelor in Law - University of Law, Ho Chi Minh City,
1996
Bachelor in Law - Sai Gon University of Law (now
called University of Economics, Ho Chi Minh

City), 1975.
Bachelor in Economics - University of Economics
Ho Chi Minh City, 1977
Bachelor in Chemistry - Engineering College of Phys-
ics and Chemical Industry in Paris, France, 1982.
Bachelor in Crude Oil Exploration and Exploitation
- Engineering College of Oil, Gas and Mechanics,
France, 1983.
Master in Business Administration - Euro Academy of
Business Administration, 1988
Member of the Board of Directors,
President of the HR, Technology &
Cost Management Committee
Member of the Board of Directors, in charge of
the IT Division & E-Banking Division
Member of the Board of Directors
Member of the Board of Directors
Member of the Board of Directors
18
THE BOARD OF SUPERVISORS
1. MR. PHAM DOAN SON
3. MR. TRAN THANH TUNG 4. MS. DOAN TRAN PHUONG LAN
Bachelor in Finance, Hanoi Finance & Accounting University
(now called Academy of Finance), 1990.
Master in Business Administration, Impac University, US,
2008.
Bachelor in Banking and Finance,
Hanoi Banking Academy, 2006.
Bachelor in Financial Industry, University of
Finance and Accounting, Ho Chi Minh City

(now called University of Economics, Ho Chi
Minh city), 1984.
Head of the Board of Supervisors
Member of Board of Supervisors Member of Board of Supervisors
Member of Board of Supervisors
2. MR. NGUYEN VAN HUNG CUONG
5. MS. NGUYEN THI LIEN
Bachelor in Accounting, University of Finance
& Accounting, Ho Chi Minh City (now called
University of Economics, Ho Chi Minh city),
1990
Bachelor in Banking and Finance, University
of Banking - Branch II (now called Banking
Academy, Ho Chi Minh city), 1985
Member of Board of Supervisors
1
3
4
5
2
19
Annual Report 2010
THE BOARD OF MANAGEMENT
1. MR. LE HONG PHONG
2. MR. HO NAM TIEN
5. MS. NGUYEN THI GAM
9. MS. NGUYEN THI BICH LOC
10. MR. NGHIEM SY THANG
8. MR. DOAN VAN THANG
6. MS. NGUYEN ANH VAN

7. MR. NGUYEN MINH TRI
3. MS. NGUYEN THU HOA 4. MR. TO VAN CHANH
Chief Executive Officer
Deputy CEO, Head of Customer
Division
Deputy CEO - Head of Finance
Division
Deputy CEO
Head of Corporate Development Division
Deputy CEO, Head of IT Division
Deputy CEO, Head of Legislation, Risk
management & Anti-money Laundering
Division
Deputy CEO, Head of Treasury
Division
Deputy CEO, in charge of the
Southwest region
Deputy CEO
Head of Strategic Customer Division
Deputy CEO, in charge of the South-
east region
Doctor in Finance & Monetary Flow - Banking Academy, 2007
Bachelor in Law - Hanoi Laws University, 1999
Bachelor in Banking Management -
University of Economics, Ho Chi Minh City,
1985
Master in Applied Finance - University of
Western Sydney, Australia, 2002.
Master in Banking - Banking Academy,
2004.

Bachelor in Banking & Finance - National
University of Economics, 1993.
Bachelor in Law - Hanoi Laws University,
2007.
Bachelor in Foreign Language - Hanoi
Foreign Languages Teachers’ Training
College, 1993;
Bachelor in Banking and Finance -
National Economics University, 2002.
Bachelor in IT (in French language) - Da
Lat University - Aupelf UREF, 2000;
Bachelor in IT - Da Lat University, 2001.
Doctor in Finance, Credit & Monetary
Flow - National Economics University,
2003
Bachelor in International Law - Hanoi
Laws University, 1995;
Bachelor in Banking - National Economics
University, 2000.
Bachelor in Ship-machine Exploitation-
Vietnam Maritime University, 1992.
Bachelor in Finance, Money and Banking
Management - University of Economics,
Ho Chi Minh City, 2000.
1
2
5
8
9
10

6
7
3 4
20
Chartered capital at the time of reporting
Date of registration
Date of 3rd time Chartered capital re-registration
Total number of shares
Par value of shares
Total number of shareholders
VND 3,650 billion
28/03/2008
30/10/2010
365,000,000
VND 10,000
2,545
HUMAN RESOURCES (HR), TRAINING POLICY AND LABOR POLICY
Young and dynamic personnel structure has contributed significantly to the network expansion as well as
the bank operation.
The number of under-30-year-old employees including young managers dominates and substantially con-
tributes to the dynamic, flexible, constant expansion and service quality improvement of LienVietBank in
the future.
HR is the core value and precious asset of the Bank. The HR policy aims at turning human resources into
leading competitive advantage. The competitive Salary and Bonus policy attracts and encourages employ-
ees to take part in and make long-term dedications to the Bank’s sustainable development. Over the three
years, LienVietBank has allured qualified and devoted employees by the flexible HR policy, which results
in the increasing quantity and quality personnel.
SHAREHOLDERS’ INFORMATION ON 31/12/2010
Nember of employees over the year
Structure of employees’ qualification

Emplyee structure by gender
Employee structure by age
Year
Female
Male
6.10%
56.14%
43.86%
20.42%
77.62%
1.95%
7.65%
9.11%
77.14%
Postgraduate
Bachelor
Others
Under 30
From 30 to 45
Over 45
2008
467
758
2009 2010
1.229
Employee
College
21
Annual Report 2010
Integration training

Integration training encourages staffs to be members of LienVietBank
family who understand the Bank’s essential information, acquire knowl-
edge and corporate culture.
Certificate of integration training is a prerequisite for apprentices to be
employed.

Development training
Frequent development training programs to improve managers’ profes-
sional skill, profound management and administration skills are always pri-
oritized to maintain and develop the personnel quality.
Cost (in part or in full) for external courses is financed by the bank to help
employees improve their job performance and foster the professional
growth. This also inspires employees to acquire knowledge from anytime
and anywhere.
Staffs are encouraged to share skills and knowledge in the spirit of con-
tinuous learning and self-improvement. The development of the staffs laid
a sound and concrete foundation for the Bank’s sustainable expansion.
REWARD AND REMUNERATION POLICY
Emulation and Commendation
Staff as a whole is encouraged to work hard for the continuous development and ex-
pansion of LienVietBank.
Reward and motivation are generated simultaneously. In 2010, 33 employees with out-
standing achievements in business and union activities in 2009 were awarded with a
trip to Hong Kong.
Beside business operation, Union activities of Party Cell, Youth Union, and Trade Union
are indispensable to regularly maintain emulation movements and recognize excellent
employees who received well-deserved rewards and became the typical example in
the entire network.
Remuneration policy
Along with the motto “Living on salaries, getting rich on bonus”, LienVietBank offers

competitive Salary and bonus policy. Remuneration policy is associated with employ-
ees’ contributions and performances.
Staff’s benefits such as insurance, periodical health checks, vacations, preferred stocks,
and additional benefits according to positions are always fully implemented every year.
STAFF ASSESSMENT AND PLANNING
Staff assessment
Staff assessment policy has been improved to indentify qualified employees who have
made valuable contributions to the Bank development. This helps to establish the ap-
propriate HR management policy, the staff planning and final decision of appointment,
dismissal, transfer, salary adjustments, commendation and discipline. Staff’s morale
and dedication would be promoted as a result.
Staff planning
Staff planning is brought into focus to develop and allocate the virtuous and qualified
managers to meet the expansion requirements and to be the motivation of the Bank’s
development.
TRAINING POLICY
BUSINESS PERFORMANCE IN 2010
BUSINESS PERFORMANCE IN 2010
In 2010, the issuance of Circular No. 13/2010/TT-NHNN, No. 19/2010/TT-NHNN, and other regulations on prudent
ratios in operations of credit institutions, as well as the monetary policies issued by the State Bank to reduce interest
rates, restrain inflation, and stabilize macro economy have more or less affected to the bank’s operation.
In this difficult context as well as adverse effect from global markets, financial institutions had faced with many
challenges in maintaining and developing their activities such as capital mobilizing, credit, service development and
customer base. However, LienVietBank had tried its utmost efforts to overcome these challenges by many flexible
solutions and had an impressive growth both in operation scale and net profit, as well as good control of credit risks
and restraining non-performing & over-due loans.
1. PERFORMANCE HIGHLIGHTS
Total Assets
Shareholder’s Equity
Chartered Capital

Total deposits
Total loans and advances
Net operating income before provisions and
impairment charges on loans
Profit before tax
Profit after tax
Basic earnings per share (VND)
7,452,949
3,446,588
3,300,000
3,800,757
2,673,752
448,654
443,588
443,588
1,344
17,366,930
3,828,190
3,650,000
13,399,124
5,983,254
568,595
540,053
540,053
1,607
34,984,722
4,106,392
3,650,000
30,421,344
10,113,803

816,410
758,900
682,900
1,871
2008 2009 2010
2. KEY FINANCIAL RATIOS
Returns on average assets (ROAA)
Returns on average equity (ROAE)
Non-performing loans ratio (NPL)
Dividend distribution rate (%/year)
5.95%
12.87%
0.00%
9.00%
4.35%
14.85%
0.28%
13.00%
2.61%
17.21%
0.42%
15.00%
2008 2009 2010
22
Unit: VND million
23
Annual Report 2010
BUSINESS PERFORMANCE IN 2010
GROWTH IN TOTAL ASSETS AND EQUITY
As of December 31st, 2010, LienVietBank’s total assets

reached VND 34,985 billion, an increase of VND 17,618 billion
or 101.45% compared with December 31st, 2009. After 3 year
of operation, LienVietBank has been growing up rapidly in scale,
net-work expansion, operating activities and diversification of
banking activities, products and services.
LienVietBank was established with a chartered capital of VND
3,300 billion. In consecutive years, the chartered capital and
total equity have gradually increased. In spite of the modest
growth of the total equity
,
the total assets increased impres-
sively, which implies the effectiveness of the original invest-
ment capital of the Bank.
PROFIT
Profit before tax achieved VND 759 billion, an increase of 40.56% versus 2009.
Despite the difficult market situation, LienVietBank recorded an impressive profit growth in 2010, which was higher
than that in 2009, thanks to the Bank’s great effort.
Return on average assets (ROAA) in 2010 was 2.61%. Return on average equity (ROAE) was 17.21%. Although
ROAA reduced owing to the Bank’s growth, ROAE and EPS increased in comparison to the previous year and satis-
fied the shareholders’ benefit consequently.
TOTAL EQUITY IN VND BILLION
PROFIT BEFORE TAX IN VND BILLION ROAE ROAA
2008 2009 2010
444
540
759
2008 2009 2010
2008 2009 2010
TOTAL ASSETS IN VND BILLION
34,985

17,367
7,453
2008 2009 2010
2008 2009 2010
50,000
45,000
40,000
35,000
30,000
25,000
20,000
15,000
5,000
30.00%
25.00%
20.00%
15.00%
10.00%
5.00%
0.00%
1,000
900
800
700
600
500
400
300
200
100

10.00%
9.00%
8.00%
7.00%
6.00%
5.00%
4.00%
3.00%
2.00%
1.00%
0.00%
12.87%
5.95%
4.35%
2.61%
14.85%
17.21%
3,447
3,828
4,106
24
CAPITAL MOBILIZATION
As of December 31st 2010, total capital mobiliza-
tion of the Bank reached VND 30,421 billion, an in-
crease of VND 17,022 billion or 127.04% compared
with 2009. In which, deposits from customer (cor-
porate and individuals) were VND 15,439 billion,
accounting for 50.75% of total capital mobilization
and increased VND 7,124 billion compared with
2009. Deposits from credit institutions (borrowed

from the State Bank and other financial institutions)
were VND 14,982 billion, accounting for 49.25% of
total capital mobilization and increased VND 9,898
billion in comparison with 2009.
The mobilized capital was increased gradually in
consecutive years which implies the success in
customer base development (both corporate and
individuals) and the Bank’s relationship in the inter-
bank market.
2008 2009 2010
TOTAL DEPOSITS IN VND BILLION
DEPOSITS BY MARKET IN VND BILLION
Amounts due to the State Bank of Vietnam
Borrowings from Credit Institutions
Deposits from customers
Other borrowed & entrusted funds and valuable
papers issued
2008 2009 2010
TYPES OF CAPITAL MOBILIZATION
IN VND BILLION
2008 2009 2010
BUSINESS PERFORMANCE IN 2010
Deposits from interbank
Deposits from customers
40,000
35,000
30,000
25,000
20,000
15,000

5,000
18,000
16,000
14,000
12,000
10,000
8,000
6,000
4,000
2,000
35,000
30,000
25,000
20,000
15,000
5,000
3,801
13,399
30,421
953
2,848
1,276
3,808
7,303
1,012
2,601
12,381
12,314
3,125
953

5,084
14,982
2,848
8,315
15,439
25
Annual Report 2010
In the first three years of operation, there were sharp
competitions in mobilizing idle capital from the citizens. In
2010, LienVietBank had overcome all difficulties and chal-
lenges by adopting effective solutions, and then made
great effort to promote capital mobilizing activities from
customers (as corporate and individuals) through expand-
ing transaction networks massively in key regions and
continuously improving customer services. Besides, the
product development and customer care policies were
successfully managed which helped the Bank to stabilize
and raise its capital. Thus, LienVietBank was able to fit the
capital demand of customers.
In terms of customer type, deposits from corporate
reached VND 10,648 billion, accounting for 86.47% while
the rest of VND 1,666 billion came from individuals. In
2011, the merger with Vietnam Postal Savings Service
Company and the capital mobilization from economic enti-
ties pave the way for LienVietBank to expand its network,
achieve higher turnover and mobilize more idle capital
from the citizens. In this sense, LienVietBank has built
strong foundation in pursuing its orientation of becoming
the best retail bank in Vietnam.
TYPES OF CAPITAL MOBILIZATION IN 2010

TOTAL DEPOSITS BY SEGMENT IN VND BILLION TOTAL DEPOSITS BY SEGMENT IN 2010 (%)
Amounts due to the State Bank of Vietnam
Borrowings from Credit Institutions
Deposits from customers
Other borrowed & entrusted funds and
valuable papers issued
Corporate
Individuals
Corporate
Individuals
40.70%
13.53%
86.47%
40.48%
10.27%
8.55%
2008 2009 2010
CAPITAL MOBILIZATION IN 2010
30.421
VND
BILLION
BUSINESS PERFORMANCE IN 2010
2,190
657
5,958
10,648
1,666
1,344