báo cáo thực tập tại khách sạn HaNoi Daewoo
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CHƯƠNG 1 : TỔNG QUAN VỀ KHÁCH SẠN HÀ NỘI DAEWOO.
Sơ lược lịch sử hình thành và phát triển của khách sạn.
1.1.1. Tên và địa chỉ của khách sạn.
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1.1.2. Thời điểm thành lập và các mốc lịch sử quan trọng trong quá trình phát
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1.2.1. Những dịch vụ chủ yếu trong khách sạn.
1.2.1.1. Kinh doanh dịch vụ lưu trúr
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Giới thiệu quy trình cung ứng phục vụ sản phẩm, dịch vụ của
khách sạn.
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Sơ đồ 1.1: Quy trình phục vụ của dịch vụ lưu trú tại khách sạn
Hà Nội Daewoo.
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Chức năng, nhiệm vụ và cơ cấu tổ chức bộ máy quản lý của khách
sạn.
1.4.1. Chức năng của khách sạn.
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1.4.2. Nhiệm vụ của khách sạn.
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1.4.3. Cơ cấu tổ chức bộ máy quản lý
1.4.3.1. Sơ đồ cơ cấu tổ chức bộ máy quản lý của khách sạn
Tổng giám đốc
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Sơ đồ 1.2. Cơ cấu tổ chức của khách sạn Hà Nội Daewoo:
‡%R$rq$%$($_ˆD
1.4.3.2. Chức năng, nhiệm vụ cơ bản của bộ máy quản trị.
• Khối quản lý:
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CHƯƠNG 2: PHÂN TÍCH HOẠT ĐỘNG SẢN XUẤT KINH DOANH CỦA KHÁCH
SẠN HÀ NỘI DAEWOO
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Phân tích các hoạt động Marketing
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2.1.1. Kết quả tiêu thụ sản phẩm dịch vụ của khách sạn trong giai đoạn
2011 – 2013
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Bảng 2.1: Thống kê khách hàng theo quốc tịch giai đoạn 2011 – 2013.
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Bảng 2.2: Kết quả hoạt động kinh doanh dịch vụ lưu trú của khách sạn Hà
Nội Daewoo giai đoạn 2011 – 2013.
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Chỉ tiêu
Năm
2011 2012 2013
Hệ số sử dụng phòng
(%) kv8sx xt8wt bx8{s
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(USD/phòng) bv8sx {{8vb {‚8‚k
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Bảng 2.3: Kết quả hoạt động kinh doanh căn hộ của khách sạn Hà Nội
Daewoo giai đoạn 2011 -2013.
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Chỉ tiêu
Năm
2011 2012 2013
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Biểu đồ 2.1: Kết quả hoạt động kinh doanh dịch vụ tại khách sạn Hà Nội
Daewoo giai đoạn 2011 – 2013.
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Bảng 2.4: Cạnh tranh về kinh doanh dịch vụ lưu trú của khách sạnHà Nội
Daewoo với một số khách sạn khác trong nội thành Hà Nội.
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Giá bình quân
ĐVT :USD
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yếu của khách sạn.
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