Dealing with Difficult People in the Workplace phần 2 docx

Drain the Fire Hose


Don’t be dragged down
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Don’t argue


Listen – then ask for alternatives


Don’t agree or apologize


Switch to problem solving


Take action on your own
Stallers/ Wafflers
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Reluctant to turn down requests


Want to be liked


Afraid or unable to manage
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Paralyzed by tough decisions
Sideline the Stallers


Surface hidden concerns


Help them resolve the problem


You make the decision – with
caution


Support decisions


Keep control of situation
Silent Types


Silent/unresponsive
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Answer with a grunt
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Turn away from people


Pretend nothing happened
Open the Silent Ones


Meet with them individually


Give them time to open up


Ask open-ended questions
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Wait for a response
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If no comments – comment on what’s


happening
Indecisive


Super helpful –
but…


Postpone decisions


Hint and beat
around the bush
Resolve Indecision
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Address fears with “what if” questions
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Help resolve problems when issues
surface
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Help examine facts
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Watch for anger or withdrawal
Sniper
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Exclude key people


Withhold information


Use hidden attacks, innuendos, digs,
non-playful teasing


Wreck havoc and you don’t see them

Unload the Sniper


Surface the attack


Provide peaceful alternative


Bring resistance into the open


Seek group confirmation or denial of
snipers criticism


Use coaching/counseling if assigned
tasks not done
Why Always Me


Gain attention -
“its always me”


Try to gain control
and make their
changes