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BÁO CÁO THỰC TẬP TỐT NGHIỆP
Mục lục
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
 !"#"$%&'()$*+,%&-./0
123%"#4(%+56%"7*+,%&-./08
9:;<+=> +*+,*+,%&-./0?
@ABCD
.E((F>" (D
1+5GHI>./01
9J#K%LK"#M%%&G./0N
OMP6M"#/QHI>R$K=3>D
NJ>"#=S>3./0T
UVWXJYZ[J@19
2F%&\]>^<>K#19
12F%&\]>^<%&K>1
_`UUabC2cccCZC18
 !"I/,P+d%eHK$()$F>%5$!ff%f&$;K$R18
\g>%h(eHK$()56+()$(F>%51?
i(h(^3!5/,P+d%"#^3!5*+,Rj%&K>(F>%51?
[aU[abC2cccCZC
k2C9
ll*+,Rj./09
g(d+./0()$(F>%59
1.^i./0%&K>(F>%5mnn1o1p98
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BÁO CÁO THỰC TẬP TỐT NGHIỆP
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ty TNHH Nam Lee international.
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&=7&0<&E7?>'(&/#&0$Z,3$&0<&6$* ;&
&0$(&" P*44C7$1&9&D,+6DK&
&0$[&9,+'4*J,-&3*C
6&/#Z,F,8
H\8]^57X&7E7?>'(C
H\8_`"7<E7<&0$#,ZZZ##5C
H\8a(&-E7?>'(-&0$K,E7#C
H\8I+'4?<M,6"&0<&E7?>'(-&0$C
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9

BÁO CÁO THỰC TẬP TỐT NGHIỆP
PHẦN I: LÝ LUẬN CHUNG VỀ QUẢN TRỊ NHÂN SỰ
I. LÝ LUẬN CHUNG VỀ QUẢN TRỊ NHÂN SỰ
1. Khái niệm và vai trò của quản trị nhân sự
1.1. Khái niệm quản trị nhân sự
>'(56,+&<&7F5(&E7#YE7$**'(F-
6<J&/#)3b,+1#"6CcLX$3*>'(570* ;&
E7#>,6*87C
WD37&<&<)J7<&#7E7?>'(
Z<'  !Ide,&f7?>'()#F,6)+&<&
)"<6/S&<1S&>&/#,+N&=&6?E7$3&?
&<& !;O?$#&D5E7#,+5-&0"&6*DgC

W9<' hZ5OIL&Mf7?>'(56,+"7X
&Y5(#>,6'R1S&<&>&i'#&K'736&3
5 ;&0"&&/#,j !*7*-,=&4*#&DJgC
cX$E7?>'(* ;&J756,+&<&&=&K&P)?&/#
E7<LE7?%?E7$3&?&<&3*5E7#& !k
&0"&&/#Y)3&=N&=&6C
7?>'(56,+-*+G#,#2#Y&G#,#2
"7XLE7?>'(56,+5l(&k)D7*K<N&=&
6&=#*(7<>KP)3&=,+5l(&E7?6<&C
1.2. Vai trò của quản trị nhân sự
m74V#X)* ;&,+O2"-*+4#$0-
*+4%6&0#$06&0&2565(&5 ;>'(&/#DH
@& !&SJ59"L6D&'<CIY=&95- 
,<$,D&)%&/#&?X&3%&0"d7X*7&DJ,7#* ;&%Y&
:* ;&%'#&B* ;&% & !L0JCcLX$&DJn
*ME7?>'(&D#9$7*4'(F-6<J&/#
1#"C
1#"E7?>'(7+&&=&K&2&/#6E7?
%V6E7?*-* ;&,S&*2&0E7#j5(&&/# !<&CW<&
6E7?&D#9*#&<&&2'<&%* !54%&/ P&D2&3
* &'(<J&/#1#"1*D6E7??56 !
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
BÁO CÁO THỰC TẬP TỐT NGHIỆP
)LO#0+%&DL*+&7$,0&#C !(&"&<&* !
54&2'<&,66E7?*#56&<&>G#6%E7?&0
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 U6E7?1Y56,#C
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&i&8?&D)+X>'(C7?>'(56,+64E7#Y
&/#&=&KE7?%D&D4&q6&<&<?+kP,Y
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&<&E7?>'(-#)8702K<&,+1#"C>$
&i56,+@$74E7$**'(6)-&/#,+1#
"C
7?>'(&D#95*4-*+1#&/#,+
1#"%D56-*+)'>7&L,)1#" 5-
E7$*E7?-*+1#&/#1#"C
1.3. Các nội dung chủ yếu của quản trị nhân sự
7?>'(56,+-*+&/#E7?1#"%56E7<L
N&=&7F5#*+&1#"%56>)4'R1S7F5#*+
,+&<&#Y&6&D"7E7?&P'U>2&&0"&%)425#*+
;5^%&P'UO<&*7&875#*+*J67$J1S>'(%
*6-6<J>'(%*<<>'(0E7#"&(&"C
Nội dung của quản trị nhân sự có thể khái quát theo sơ đồ sau


N

BÁO CÁO THỰC TẬP TỐT NGHIỆP
Nội dung chủ yếu của quản trị nhân sự
2.Một vài học thuyết về quản trị nhân sự
        2.1. Thuyết X Thuyết con người kinh tế (Taylor, Gant, Ghinbert,

Fayol…).
7$6$&M)?&3&/#& !565 !)%,<$,D&%0
N&=&CW !&r56,"&&8,&G*J,'46570<B&0
"&%&r2&X&30&8#5 7)-)s+D,CcLX$&<&?
E7$;5^356>&#&0"&6&<&#<&5p*5p5-*J1q
Y&C6#&<&6E7?5^? !O7$<,'<%*0*4&%J,#
"&(&"&/#&<&>G#6CR1S"4&D0$X(Q
66,+&*+Z U%G-,k&Cc&<&E7?

8

\>2&&0"&O<&*+17*p&*J,&/#
G &0 "&% *< < 8, E7# Y &/# D% 6
* ##&<&$7&87&8*4 !(&"C
7$J 1S > '( &7 ,+ 6 &Y # @
 !&D?K(&"&0"&
kO6'R1S !5#*+?,)?'(o
;%'( PO=@#&0"&6 !(&"
&0"&C?,)?,Y&0"&* ;&(&"4C
6 - 6 < J > '( V  ! 5# *+
O<&** ;&,S&7 *&/#,L%-,0
 !7X5;*J !5#*+56,"&4C
<<6*A+>'(M,2&2& !
5#*+>&#"7E7?1#%(&",S&
7&/#1#"C
BÁO CÁO THỰC TẬP TỐT NGHIỆP
5^6$'.56,&>&?,3$55k6';ACY&3X&?&<&
&0"&pY&L5 P&#6 !&/6k&C*7"
 !5#*+'.&?,3$,",:%N-*'=&t68%7
*D&'<-E7<L66&0"&* ;&#C76$?

 U0:E7?1#&/#1#"C
2.2. Thuyết YThuyết con người xã hội (Gregor, Maslow, Likest).
7$6$*<<,T& !56@?K35
&8* ;&P;6#<&CW !U)3b& P6&i&D
8<&",&#656,"&'=&*J66&<&&0"&* ;&#C
&i3$,L&D2&6* ;&0Y%* ;&&#'t<&",%* ;&(
n*,LCG&<&LX6*<<6$L P<E7?5^
* ;&<1S560E7#'((<&%-*7"7X5;*J>&/
*+56,"&6J,#&0"&&/#,LC6E7?5^? U&/
*+50&74>6&0"&%&DE7#"J7)60&?,5[#7
@#&36&31 Cc&<&E7?5^6$ !>(3$
,LE7#Y6&D#9XJ&6&D<&",P&0
"&* ;&#DC(7$"(<&56,"&%X1S#<&"*J,
K&/#)?>*J66&0"&,+&<&43C
2.3. Thuyết Z:Của các xí nghiệp Nhật Bản.
7$6$&M !5#*+'7' 56&L#<1[K
'735#*+&#C( U7$"*46 !5#*+%'(&
OR64;&p&.XJ56&<&$74E7$**'(6&0
&/#E7?>'(1#"CZ7$6$&<&6E7?5^E7#
>,*>&/#,L%-*7"&Y* ;&Y&6%>&#
E7$5;2&*<&0)MC\ P<6$56,&>&?,3$
 U6761#"%&1#" 6&/#,LC
 *0&<&E7?5^6$5--&>Uu5-%S
*+&0"&*0? U*+-*+&/#1#"C
3. Chỉ tiêu đánh giá hiệu quả quản trị nhân sự
3.1. Khái niệm
"7E7?E7?>'(&/#1#"56"7E7??<E7?
(&"&<&,S&7>'(,6&/J*p#,+#*-3
*E7#"&2*J&D* ;&E7?*DC
3.2. Chỉ tiêu đánh giá hiệu quả quản trị nhân sự

"7E7?E7?>'(&/#1#"* ;&*<<0E7#,+
p&,+'4&r73*%@&r7"7E7?6$S7+&&p&.
6&<&,S&7-*+&/#&<&&/J"7E7?C

?

BÁO CÁO THỰC TẬP TỐT NGHIỆP
Wi &<&-*+%-*+E7?>'(%1#
" !*p#&<&,S&7&SJ-*+>'(CW<&,S&7*D
 !56&<&,S&7'#7*>$
H W2&5#*+:3
H `<v5;7Xw1 !5#*+-#53
H -* ;&'(N*+)+%-"&56,*8$*/& !5#*+6
0&DL-1 G#5#*+C
H  !5#*+56,*V6*A* ;&Y&&/#,LC
H >&#&35 ;5#*+C
H K7X&/# !5#*+C
H ?,)?&0)M@#@ !5#*+C
H ?,)?'(*FS>&/# !5#*+C
H <*+&36676&/# !5#*+*41#
"C
W<&,S&7&DJE7$S6&<&,S&7&P)?%E7$*'(
F-&/#,+1#"*D56*?,)?7F>'(&D&35 ;%L
*+*J(&"&0"&6&D<*+&36%761#"
*F!*-* ;&'(N*>'(Cc,S&7*DL&<&7&2*J*<
<"7E7?E7?>'(567F>'(&D&35 ;%L*+6*-
* ;&'(N*#*-*#&<&,S&7*DC
II. NỘI DUNG CỦA QUẢN TRỊ NHÂN SỰ
1. Phân tích công việc
1.1. Khái niệm và mục đích của việc phân tích công việc

Khái niệm:
\>2&&0"&56"&L,J76O<&*+17%*p&*J,&/#
G&0"&%*5 !<68,E7#Y&/#D*J*#&<&7
&7TK5(&%T,&3,6 !(&"&0"&&8?&DC\>
2&&0"&56,++17E7#&/#E7?>'(%D? U
(&*&<&+17<&&/#E7?>'(C
Mục đích:
H ##&<&7&7T&8*J67$J1S>'('#&
"&7$J1S>'(*-E7?&#3C

D

BÁO CÁO THỰC TẬP TỐT NGHIỆP
HW7T)+17*6-6)F1 xL*+*J*<=$7&87&/#
&0"&C
H\>2&&0"&56,&K&=*JO>$1(6*<<"7E7?&0
"&C6#D&9V&"&&=76&?"*7"56,"&C
HW7&3&<&7&7T*J*<<&35 ;(&"&0"&C
1.2. Nội dung của phân tích công việc
Nội dung phân tích công việc

Bước 1 I0?&0"&
5X,+)?5"&<&",S%&=&K%E7$-%&<&-
*+ !O7$6*+O73%&<& P"6*7"56,"&%&<&E7#
"&0"&y
Để mô tả công việc trong thực tế có sử dụng một số biện pháp sau:
- Quan sát7#'<(&OZ,&0"&* ;&(&" 6
-P56,"&C
- Tiếp xúc trao đổi\ P<6$* ;&(&"&2@
 !56,&0"&*D%&3(&&/#Y%*0*F"

&/#YCW7+&OV&#*N'.&B#7X* ;&@0&8
%-&P+*J#*N6?E7$&<&3*& #Q6C
E7#'<&DJ'R1S,+'41S&S&8 3$)V*J&B%*F
F*J)3,!C
- Bản cân hỏiZ P<6$&<&)?&>7:* ;&?#<
+A&&<&&0>6@ !&D5E7#*&0"&*J
Y?5!CW>7:* ##?*8$*/%Q6% 0E7<&%u
,uC
Bước 2 z<&*&0"&

T

z<&*
&0"&
I0?
&0"&
7
&7T
>'(
<<
&0"&
z5-
&0"&
BÁO CÁO THỰC TẬP TỐT NGHIỆP
6"&5X,+K)?E7$*",S%&=&KE7$
-%&<&-*+ !O7$*+O73%&<&,4E7#"&0<&%&<&
7&7T*<<&35 ;&0"&C{M"&OZ,OB&<&07
X* ;&G(&)?,0?%&DJ<"#&<&*J,)3;5^&8
#$*N%@+17G#&85-):6@+177&8)NO7C
G*DO<&** ;&)?,0?&0"&,Z7&7T&/#&0"&C

Bước 3 #&<&7&7T>'(
6@$7&87&/$7K5(&%T,&3%L=&,6 !
*?,X&0"&?*-* ;&C4&<&&0"&<&#7%'45 ;
6,=&*+$7&87&i<&#7C
Những yêu cầu hay được đề cập đến:
H=&tvJ5(&625(&wC
HL*+Y&3C
H7N<&%",C
H-L%'U2&&<>%6&?#*LC
W<&7&7T* ##'.* ;&O<&*Q56U,=&6&8%3&8
#$&r56,,74C
Bước 4 <<&0"&
6"&*5 !6*<<8,E7#Y&/#,j&0"&Cc"&
*3<&0"&?&2O<&%<&E7#%*>$56,+",S'=&
E7#Y%)UL<68,E7#Y&/#,j&0"&* ;&*<<'.
56&K&=*JO<&*,=&5 P PO=&&0"&6$CW35 ;&/#
&0<&*<<S7+&6 P<*<<C
WD_D, P<*<<
Nhóm 1: Các phương pháp tổng quát.
- Phương pháp đánh giá tất cả các công việc cùng một lúc+*F*<
<'.Y5-*J&oOZ,OB&<&)?,0?&0"&6)6)-&*J**
57X,=&*+=&-68,E7#Y&/#&0"&C
- Phương pháp so sánh từng cặp"&*<<* ;&6)M&<&
''<585 ;,+&0"&6$&0"&<&C
- Ngoài ra còn có một số phương pháp khác P<*<<Z
&<&&0"&&/&4% P<*<<Z,=&*+*+&5X(&/
(&"&0"&y
Nhóm 2: Các phương pháp phân tích

o


BÁO CÁO THỰC TẬP TỐT NGHIỆP
zZ,OB&<&&0"&ZG$74)"%'#7*DN;5-
6,+*<<&7C
- Phương pháp cho điểm,j$74* ;&*<<U7,=&*+<&
#7 P* P,+'4*J,3*C
-Phương pháp CorbinZ'P*F'(&7&7$J0+)+
1#"C

Sự chu chuyển thông tin trong nội bộ doanh nghiệp
- Phương pháp Hay Metra"4*J,* ;&L)8$1 1-a,#
XC
Mảng 1?K566)+@K5(&6T,&3&8*J
66&0"&C
Mảng 2D&'<-J",=&*+'<-% 17$&8*J&DJ
>2&%*<<%1[1k3*C
Mảng 3<&",*4E7?&74&oC
Z P<6$E7?&0"&&8*<<56N'4*J,
&+5-Ga,#XC
Bước 5 z5-&0"&C
 @&0"&* ;&*<< P* P#7'.* ;&O6
6,+D,Cc"&O5-&0"& 6$3"5;&&<&6
E7?5^&0"&C



7 X
0
zR 5^ 0


|# E7$
*
0 
?F
BÁO CÁO THỰC TẬP TỐT NGHIỆP
2. Tuyển dụng nhân sự
,+1#"%&0<&7$J1S>'(6&0=&56
L,* ;&@ !(&'(o;&0"&&D^l#35C
e#"X* ;&,+7F>'(O=*<%664&0
"&* ;&#D86"&17$L'(F-6<J&/#1#
"C{?>@ !* ;&7$J6&0"&o;K5(&
6'U !&/#,L'.3=V6#>,&0"&C ;&5-7
"&7$J1S>'(0* ;&(&"*VL'.>$#@?
 U7&(&<&*+(&&0$6 !5#*+C
2.1.Nguồn tuyển dụng
-Nguồn tuyển dụng từ trong nội bộ doanh nghiệp .
7$J1S>'(+)+1#"(&&356E7<L
7$&7$J*)-%&3k&G)+X6$'#)+X<&%G&0"&
6$'#&0"&<&%G&36$'#&3<&C
Hình thức tuyển dụng trong nội bộ doanh nghiệp có những ưu điểm sau:
H>&/#1#"*A* ;&R<&5976%<
*+,V&%7(&%8<&",62):"&C
H>&/#1#"'.1q16%7X5;P"&(&
"&0"&%356!#*87U& P<&",,CY*A
56,E7Z%J7* ;&,S&7&/#1#"1*D,#7&D2&
*7"56,"&,6)&<&*J*-* ;&,S&7*DC
HL=&7$J(&G&<&>*#56,"&&1#
"&i'.-#'(*7#+A@#&<&>*#56,"&%2&
2&Y56,"&2&&(&%'<-6-#"7'73&#PC
Tuy nhiên áp dụng hình thức này cũng có một số nhược điểm sau:

Hc"&7$J1S>6&=&S41#"Z
J7K&=&+)+&DJ>$" ;&#5L%'P&=1&<&>
* ;&K&=&*AE7Z&<&56,"&&/#&3 &*>$%Y'.
1X7>L,3*'('<-%013$5* ;&02*7#,C
H1#"1qL6&<&D,f=06
&0g%Y56@ !* ;&=&R6&<&&=&S 0* ;&
7$J&YG*D&D>,5^0S&5A*-%&#)s<>$,3*6C
-Nguồn tuyển dụng nhân sự từ bên ngoài doanh nghiệp .
6"&7$J1S>G !5#*+)61#
"C

1

BÁO CÁO THỰC TẬP TỐT NGHIỆP
Ưu điểm:
H`V1#"7V* ;&7&7$#%@>
:%E7#*D7$J&Y6&<&&=&1#o;C
HW<&>, !:#KN%&=,?K56,"&
&/#,L)M&0"&&SJ&"7E7?'R1S5#*+3&#C
Nhược điểm :
D56 !* ;&7$J1S?,3,+!#*J56,E7Z
&0"&61#"Ce*DY&DJ& #J7Q* ;&,S&7%554
56,"&&/#1#"%*76$&DJ1[*@'#5"&6&?U
3*C
W<&L=&7V=&RG)60E7#E7?&<%
0E7#K91&S5#*+%7$J'4"G&<& !
-Y&6,+'4L=&<&C
2.2. Nội dung của tuyển dụng nhân sự 
Nội dung chủ yếu của tuyển dụng nhân sự


9


W7T)7$J1S

0)<7$J1S
7X&=7F'P
N&=&:3%k&",%'<-&&<&=
&R
J,#'=&t
<<=&R6#E7$*
BÁO CÁO THỰC TẬP TỐT NGHIỆP
Bước 1W7T)7$J1SC
H65X+*F7$J1S%E7$*Q'45 ;686
E7$-&/#+*F7$J1SC
H&=7d&<&5-K)?%65"7E7$*&/#6 &6N
&=&%1#"5E7#7$J1S>'(C
H\?O<&*Q7&7T7$J1S>'(U&?)#2#&-7
&7T&7*4N&=&%1#"%7&7T&/#9)#p&)+
X&P'U67&7T*4&<>(&"&0"&C
Bước 2 0)<7$J1SC
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BÁO CÁO THỰC TẬP TỐT NGHIỆP
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Bước 5 J,#'=&tC
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3. Đào tạo và phát triển nhân sự
6-6<J>'(56#+17&P)?3*>
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N
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BÁO CÁO THỰC TẬP TỐT NGHIỆP
17<1S&>'(&1#"C\?*6-6<J>'(L
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3.1.Đào tạo nhân sự
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,LC7<L*6-* ;&<1S&@ !(&",+&0"&
,p&@ !*#(&",+&0"&6*D & #*-$7

&87C6#&9&DE7<L>&#L*+*D56"&)F1 x,
&7$,0"S& !5#*+*JY&DJ56,* ;&@&0
"&=&-P%K'73&#PC
#*+56,+$74E7^&/#E7<L'?O73%LX$@5#*+
&DL*+&7$,0&#56,+$74E7^&/#'?O73OA+D&7%D
E7$** ;&"&(&",S&7&/#E7<L'?O731#CcL
X$&0<&*6->'(&D#93E7#Y*4'(<J&/#
,+1#"C6- 17$%=&%L*+%X=&&/#&
 !C
6->'(* ;&&#56,_5-
*Đào tạo nâng cao trình độ chuyên môn kỹ thuật:
6E7<L?1X$6>&#&7$,0d7X& !5#
*+C ;&<1S&&<&>d7X6 !5#*+(&C
Các phương pháp đào tạo nâng cao trình độ chuyên môn kỹ thuật
- Phương pháp đào tạo tại nơi làm việc&0>* ;&>&056,
"&&7,+ !&D",P*JY&:%56,ZC\ P
<6$<1S3*P?%*6-* ;&'45 ;*0%&23%2
(&q&#% D5-7*'()6)?6=&5^57XLX$>
0<7$* ;&2'<-&0"&C
HPhương pháp đào tạo theo chỉ dẫn@ !&D<&",*6-
5"@&0"&%",S%@) &?6%@*J,Z
&4%@&<&(&"&0"&%'#7*DJ,#E7?&0"&&/#Y&
%74k 1[%*6-Y&56,&*VC\ P<6$&D

8

BÁO CÁO THỰC TẬP TỐT NGHIỆP
7P P< &%D*9:'(&/*+'<-&/# !Y&%
3,-'('<1-%K5(&K7&/#,j !C
- Đào tạo theo phương pháp giảng bài&<&?&DJN&=&&<&

5Y&% 1[*6-,p5^7$;(&6%p&?
)6,+&<&<C
*Đào tạo nâng cao năng lực quản trị
L=&*6-6$* ;&<J<1S&&<&&3E7?G
E7?&3&#*E7?&3&P'UC6-K5(&E7?*J
>&#?KE7?)M&<&7$*-&<&=&56,#$*NE7#
*J,#$>&#K5(&(&6&/#6E7?C6->&#K
5(&E7?563&8*4,+1#"%L&<&E7?#@,+
#93E7#Y*4'(6&0#$3)--*+'?
O731#&/#1#"C
Các phương pháp đào tạo nâng cao năng lực quản trị
- Phương pháp luân phiên !O7$#$*N&0"&%,S&7&/#
 !*6-56&*4 ;*6-&X7&0"&<&#7%
56,& !5#*+J7* ;&&0"&&/#1#",+&<&N
J3C
- Phương pháp kèm cặp !* ;&*6-'.56,"&(&
 !,6Y'.#$ P5#C !6$&D<&", 1[%
s,&p&<&=&?E7$,Y3*-,<&",& !
* ;&*6-C\ P<* ;&<1S*J*6-&<&E7?#&3&#C
HPhương pháp đào tạo giám đốc trẻ<1S&&<&E7?&3
7#)M&<&)N",Y6&<&2 P* P'#7*D#E7$
&Y*JY?E7$&<&3*(&%(&"&0"&*6-1 '(
<,'<&/#N&=&6<,*4&C
HMột số phương pháp khác*D56&<& P<*6-)6
1#"  P<&=7L74% P<9&P
E7?% P<+?% P<X#yC
3.2.Phát triển nhân sự
Ij,+1#"*7?&D'(E7$p&>'(6&<&&<)+
1#"*J,j,+&<>&D&P+R'=&,L%)+&5+&<&K
5(&&/#,L*J&D&P+KC\<J>'(56"&56, !

O7$&/#,j1#"O73<G$7&87,S&71#&/#
1#"%V1#"&D*/7F>5(&C6#<J
>'(&9V& !5#*+L,#* ;& *&,L%-&Y
,0 !7X5;*JY56,"&4PC

?

BÁO CÁO THỰC TẬP TỐT NGHIỆP
Nội dung của công tác phát triển nhân sự
HK6)N",>'(6&<&&=&SE7?C
H`?E7$&*+&>%E7?Y!):1#
"C
H7$J1S*+i5#*+,C
7F5(&& !56,+$74E7#Y31#"C
I74<J1#"L&<&6E7??&V^*&0<&<
J7F5(&& !1#"C
4. Sắp xếp và sử dụng lao động
6-%5(#&Y6*<<& #*/*J*?,)?<7$&35 ;
&/#*+i !5#*+Cc3*'kO%)42&<)+&D#9E7$*
*"7E7?-*+&/#)+,<$E7?5^Cc"&)42 !5#*+&i
 &<)+E7?5^?* ;&J"UE7?&74&o%*D56"7E7?6
&35 ;-*+%56'(o;@#&<&7+&2&D2&<>J&?
=&6T,&3$7&87&/#&0"&*?,XC
*Mục đích
?,)?'(o;&#3@#$7&87&/#&0"&6K5(&&/#
 !5#*+C?,)?'( PO=@#&0"&6 !(&"&0
"&C?,)?&,Y&0"&* ;&(&"4C
*Nguyên tắc sắp xếp, bố trí người lao động
Để đạt được những mục đích trên, cần tuân thủ những nguyên tắc sau:
HkOZ"* ;&*6-Cz73<G$7&87&0"&*J

)42%'kO&o;CIY&0"&*71 !* ;&*6-o;
*?,XC
HkOZ &7$,0<W7$,0D#'.V !5#
*+*'>7"%2&57d",C
H",SO<&*Q6CIj !&8?J7Q,L&8?56,
L}!#6}766'.* ;&L}70%<&",'.
#'#}
HkO%'R1S !5#*+o;L*+&7$,06&<&
7+&2>,5^&i E7?3*37,Y,pC
HkO?-*7"&<7$ 7*J,%k&S& ;&*J,C
*Phương pháp sắp xếp
Có hai cách sắp xếp: Trực tiếp và thi tuyểnC

D

BÁO CÁO THỰC TẬP TỐT NGHIỆP
Z&<&(&%&K&=$7&87&0"&6K5(&&/# !5#
*+&3&DT,E7$'.#E7$*)42&0<&6,+2&0
"&&SJC
W<&7$J P( 7$J&0&=&C#$&?& P
5A*-&i&DJ<1S P<7$JC
c"&'kO !5#*+0&r-"&)426,+
-&)X&%",6&9)#6,"&'R1S !5#*+(&
"&0"&Cc"&>&0",S&i&D#9E7#YE7<
L'R1S&<)+E7?5^C
5. Đánh giá và đãi ngộ nhân sự
5.1.Đánh giá thành tích công tác
*Khái niệm và ý nghĩa của công tác đánh giá thành tích:
<<>56,+@3*E7#Y6*87&/#
E7?>'(CD56&L#<&1#"-&*%7$J,+&i

 <J>'(6*A+>'(C<<56,+/S&*A* ;&7
&7T<%* ;&6 !O7$M,7X0?K
"%E7?&0<&%7$"Y&<>6<J &/#,j
 !C
<<62&&0<&56,+"&56,3DK%D*9:'(
&2O<&6&0)MC7#*<<)Q* ;&K5(&6JY&/#
,j !%G*D&DJ* ##&<&E7$**V*k5E7#* !*DC
c"&*<<62&* ;&(&"*V*k'.&?"* ;&)870
2XJ%,j !*7&4k56,"&4P%*JU6 !
2&&(&P%*J*DX@*<<4,LC
<<62&&0<&>&#<&",&/#&?#2# !
)*<<6+*F*<<C0@ !)*<<&D^=&P
6%5!D%"&56,&/#,L,6@ !+*F*<<
&i?>&#8<&","&7X0*<<
 !<&C ;&5-@*<<!;&/E7#&DJ->,
-)3)L%55k3,=&P !)*<<C(0?,A#$6
596$&DJ56,&Y0X7  U6&0"&%56,"&
B,K'736"7E7?%&D-'(&4*43,8,%,>77[
+)+656,T*S&02XJC
*Nội dung của công tác đánh giá thành tích:
c"&*<<62&?E7#&<&#*-'#7
Hz<&*,S&*2&6,S&7&8*<<C

T

BÁO CÁO THỰC TẬP TỐT NGHIỆP
H ##&<7&7T*J*<<C
H<<>0E7#"&''<&<&07X* ;&
&<&7&7T*A* ;&*#C
H<<K5(&%T,&3&/#&<&>C

H<<,=&*+6"&0"&C
*Một số phương pháp đánh giá thành tích công tác:
- Phương pháp xếp hạng luân phiên* ##,+'42#&-&2%5"
1#'<&@ !&8* ;&*<<'#7*D585 ;@ !:
3*@ !B,3ZG2#&-*DC\ P<6$*P
?% &Dt<&G%0* ;&&2O<&6,#p&?,2C
- Phương pháp so sánh từng cặp&<&>* ;&''<#7
G*0,+<*+,V&&0"&%45 ;&0"&6
6%&35 ;&0"&y
HPhương pháp cho điểm*<<>Z77&7T<&
#7%,j,+7&7T&#6K,,=&*+$7%7)L%<%4%O73
'k&% P='4*J,G,+*K,C\ P<6$3N)LD
*P?67X"C
W<&$74*J5(#&Y*<<F,#5-*p&25E7#*&0
"&6*p&25E7#*&<>* P'(C
W<&$745E7#*&0"&)#F,45 ;6&35 ;
&0"&C
W<&$745E7#*&<>* P'()#F,'(&X$%'<
%'(2&%'(4;C
Ij>'.* ;&&,+'4*J,o;,=&*+66
&0"&%'#7*D'.* ;&N;*<<&7LL(&"&0
"&&/#,j !C
5.2.Đãi ngộ nhân sự
W0<&*A+>'(M,2&2& !5#*+>&#K
'735#*+%>&#"7E7?1#6(&",S&7&/#1#
"C
Ij,+D,,+&<>*7*1#",+,S&7
6,,74CIj !*7&D&< 766)7+&&/#,LC
66E7?>'(%&<&&<>6D,&SJ*A* ;&O<&*%#
&8O<&** ;&,S&7V&*T$GD,%G&<>*J&D<&*+

o;%*/575 ;%*V5V&%*Z,5-E7? ,,74C

1o

BÁO CÁO THỰC TẬP TỐT NGHIỆP
A+* ;&J"E7##L=&56*A+X&36*A+
8C
5.2.1.Đãi ngộ vật chất
A+X&356,+*+5(&E7#YV&*T$>56,"&
"L8<&",%3*37>&#"7E7?&0"&* ;&
#C
*Tiền lương: 5 P56,+3*(&6-$&?,@
&2'<&&D5E7#& !-O2"&i OA+Cc
2#@ !K5 P5 PJ"6K6*#&/#Y%G#J
"'(*<<&/#'PE7#6OA+&05#*DD&XJ&/#YC
~Tiền lương56<&?'=&5#*+* ;&L6E7#?7X@# !
&D'=&5#*+6 !'R1S'=&5#*+o;E7#"
 !C
~Hệ thống tiền lương566)+5 P1#"?&>1
&0"&,6Y*A56,CcLX$O>$1("45 P&8?&D
&<&$7&87&P)?'#7
HW<&25 P?*P?%1qJ7%Q6*J,Y !&DJ
J76J,#* ;&5 P&/#,LC
H\?7>Z@E7$*&7&/#<57X 56,=&5 P
4J7%S&3%7$J,%56,,!y
H\?J"2&-#<&? !C
H PO=K5(&6*DD&/#,j !%*?,)?'(&0
)M1#"C
H&P&375 P?&D8&=v8N*w68
,,v85*+w*J&DJ*7&r5O74&8C

~Hai hình thức trả lương chủ yếu trong doanh nghiệp :
- Trả lương theo thời gian5 P'.?&K&=6!##,
#&0"&&/#,j !CWDJ?5 PZ6$%!%<%K,CL
=&?5 P6$ !<1S&&<&&3E7?5^6&<&>56,
"&U&<&9)#p&&<&>56,"&(&U@>7*9
:'(&2O<&&#C
L=&?5 P6$&D 7*J,567$2& !5#*+*?,
)?6$&05#*+C L=&?5 P6$&9&D ;&*J,56
,#2)LE7><%1*D02&2&* ;&'("L'<-&/#
 !5#*+%  U*4D?,"7E7?&0"&C

1

BÁO CÁO THỰC TẬP TỐT NGHIỆP
- Trả lương theo sản phẩm6"&?5 P01(#6!#
56,"&,61(#6E7?56,#!#*DC
L=&6$k7X&/# !5#*+E7?56,"&&/#
YCcLX$?5 PZ'?T,* ;&Y56L=&*9)T$*J2&2&
,j !>&#K'735#*+&/#,LC
WDJX1S7L=&?5 PZ'?T,<&#72&
;,j6&?&SJ ?5 PZ'?T,<%?5 P
Z'?T,(&%?5 P<y
65 P !5#*+&9X* ;&&<&?)NO7
 S&3%;&3% Uy
+Phụ cấp56@?7X,M,,S&*2&*)o&&<&
&0"&&7"9p& 7*A&,+'4&0"&&D2&3*p&
)"C
+Trợ cấp&i56@?7X, 0,#2
&3 !O7$ S&3,6&r&DO?$#,+'("6*DC
+Các khoản thu nhập khácrB&D5 P%&36p&76

< ; %K #,q2%)F1 x,y
+Tiền thưởng56@?)NO7M,E7<"7$k&
>4Z5#*+C
>$56,+&0&S,#2&37$2&X&3,-,.*4
>%*F!&i56&0&S7$2&8&>C
 Un*2 ;)X&62&&/#>*F!&N
i&6>1#"3*37*-62&&#C
Các hình thức khen thưởng chủ yếu:
H U&&<)+%>664&0"&* ;&#C
H U&&<&&<>&D<,%'<>&#K'735#
*+6"7E7?1#C
H U&@ !766XS$1#"C
H U&&<)+>>15q%6$65X1#
"yC
5.2.2.Đãi ngộ tinh thần
A+8@#9E7#YM,?,A4*#7&87*#
1-&/# !5#*+CI=&'4&6&#L7&8786$&6
&#%7$2&8&256)"<* ;&<1S*J?,A7
&876$&6&#&/# !5#*+C

11

BÁO CÁO THỰC TẬP TỐT NGHIỆP
Các biện pháp khuyến khích tinh thần:
HR1S*V?K%)42&0"&o;?K6
7$"Y&/#,j !%-*7"*JY>&#L*+C
H:<*+E7#>,&>6k,@7N%6&?#*L%
 !O7$K,:*+&31 C
H`?,)'(&<&)"@#&3&31 C-*7"*J&o
'-%7&P%?2C<'(>)"<E7<&2'<&*A+C

b6K,N&=&KD#K">&<&15qC
H7 !;2&2&8&D&9E7#YP
2&2&X&3Ce*D&<&6E7?5^&81o1#"7*Jp
& !5#*+C6#&9<1S,+'4L=&<& R
Z;%*K)<%1<L7$1 Py
H<<> !O7$%!%<"#,K*J
)F1 x*F!<"#&<&'#'D6-&P+*J>'R#&@#C
H0G&?"*7"56,"&*J*?,)?'=&t6>,
-7 P?,<& !5#*+C
H•1S!#56,"&5*+6&*+rP;5^C•
1S&*+6$ !5#*+'.&?,3$?,<6"7'73&0"&'.
&#Cc2#&->,5^>'.&?,3$(&D<&",PL&?,
3$&3 U6-*7"&,L66&0"&U)3&=
6&?6C
HN&=&6*T$,-&<&6*7#1#"C
*7#56 P"*J2&2&6<7$2&&(&2&/*+6'<-
&/# !5#*+C
III. CÁC NHÂN TỐ ẢNH HƯỞNG ĐẾN HOẠT ĐỘNG QUẢN TRỊ
NHÂN SỰ
1. Môi trường bên ngoài
HLL6!&P1#? U5*E7?5^>
'(C)*+L1#"?)*7&r&<&-*+
&/#,L'#&&DJ2&6<J4CW817$L5(&5 ;5#
*+&DdK&#*J&D&P+,'.'€'6S&,U+
1#Cp&7&7$J 1#'#,p6,%&8*6-5-
&0>C

19

BÁO CÁO THỰC TẬP TỐT NGHIỆP

HLL<J1>'45(&5 ;5#*+K*9:?-
,7"&56,,• ;&5-'.56,*+i5#*+)‚5AD#‚6
#,7F>5(&C
H7X<&i? U*E7?5^>'(%6)7+&&<&1#
""&7$J1S%*A+ !5#*+*9:?E7$4,4
E7#"5#*+C
Hp&oKD#HOA+&/#,j &%,jo56,+? U
0:*E7?5^>'(3&#<<&#7v2%*n
&3CCCwC
Hc"&*N,&0"6)*p#7<&=&E7?5^
>'(•*9:K& !"&*6-%*6-5-"%'kO5-
5(&5 ;5#*+67V7F>5(&,&DdK&#C
HW<&&PE7#&2E7$&o&<&*6J&D? U*E7?5^
>'(@3*5E7#*&2'<&%&*+5#*+6OA+
vE7#"5#*+%?E7$&<&7-6#&35#*+wC
H<&6,7#'?T,61&S&/#1#"%E7?5^>
'#&G#59<&656$7&87'4&9&/#1#"C0
&D<&6=&560&D"&56,%1#7E7$*5 P6
V&5;C\?)42>*V*J&DJS&S<&6,+&<&4
3C
H{-66*4/&-#&i56@>4? U*
E7?5^>'(CD56'(&-#67$>5(&%1#"?
)7V%17$L6<J5(&5 ;5#*+%0*J,3>66
#$*4/C
2. Môi trường bên trong
HIS&7&/#1#"? U*&<&-*+E7?5^)#
F,E7?5^>'(CIj)+X<&"6$?1(#6,S&7&7
*J*#,S&7&SJ&/#,LC
HW5 ;&<J1#* &&5 ;&<J
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