Vận dụng mô hình bảng điểm cân bằng (balanced scorecard – bsc) vào hoạt động quản trị của các trường đại học khối kinh tế tại Hà Nội

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MỤC LỤC


 !"
#$% &'()* !"
"+$, '-' !.
./01 !.
2345678967:;6<=>83?@8A
BC*DEFG(HA
/-I)*DEFGA
2-DI)*DEFG(HA
JKLE M)N1O PLQRSTFRFSUL2VW
/-I)W
6XS W
4M)&$%M).
8Y D*- !QDA
234567<Z6[\67]3^63L_67`2a6Lb67
PL;;62c[2dec2;e[UL2V<fd3dg8h67:_68ei2j;
2k28e467g3l2/3m/638@3f6hn
2-N#E$o p$q *rS )JK1E
M)N1O *TDEQB -TS(H(<I6)n
2-N#s-Dn
2-N#D
Xt#sIM-'S )JKL2*TDEFG(
-F$u 3s#s(36X
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vNCS Q$%&)S(
)s&DCN)1Qw(T
+ExtyF%z1Qw(TF$u {-*
FT Y!'EMF|$%t!)I&Q$%Y!*

} # ~ I
"2•1G- €Q
JKLE M)N1O T-F$u 3s#/(
36X
!)I*Q$%"
/•(•‚
/•( $uHn
"/•(DCFKX1X‚
./•(Hƒ*'-FM"n
"#DI$, # „-…""
234567/63673†8e`6/3;k+[\67]3^63
L22k2[d;63673†+=v‡82k2383ˆ2k+[\67]
3^636f?<fd8e467g3l2"‚
/ I)-'S L2o-ST I'"‚
8FMs)JKL2(2J CY'8tT"‚
2-!FMs(8r'T‰+8"A
p0-!-'S )JKLE M)N1O *T
F$u (H"W
/@8Z6.
[)z*~."
+3\\2
+Q+FT E *

+Q+FTt*.W
[t-QI)sET‚"
LỜI MỞ ĐẦU
1. Sự cần thiết của đề tài:
:EFGIC Q*0Š$%tDN)F0QqzF0
  &Q‹*6xDEFGQx'$, !
IDCQ&Cx-s-&Q $uxDCDCG&*-

DCGFT Y!w$%K1O -T<K*rC&*0
DEFG(HŒ sJ O) Tp$q xJKDEFGI
C-F$u (H<I6)w1~zr's•.nU‚ns•
n*'T CC&*,1E $sJ CY&FT s
IC„ sIs*pwX0$qŒ $1#E
Twx„ CYt!tNt~
3,„&FT sI0$qCM)KICK*I
CY-DEQBQ0C8F qwx$q-'S 
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"
•Q)XsIF0rQ%MxM-'S $%-•t-)J
KDEQB)q&NF q&0QFT u(Xr's
**D#$IC
<K*rC&x) !wK)M*DCG !
*-)JKDEFGI(**I*rS -)JKx*T-Y
!(<I6)&‘1IQ•! S x*TDEFG-F$u
(H8zx&x)tN*T !’Vận dụng mô hình bảng
điểm cân bằng (balanced scorecard – bsc) vào hoạt động quản trị của các

trường đại học khối kinh tế tại hà nội”.
2. Mục tiêu nghiên cứu:
  !Y D-QBC*)J
K1E M)N1O **rS )JKC*TT(X DEFG(
-F$u (Hs#s(36X
M
U 7qILE M)N1O PL2V-'S (F$u (H
$)XI# -$qTTQ$u DET(X 
F$u &MG$q T*I-'S QBCC*T•
U p0-!-'S )JKLE M)N1O *T-
F$u (Hs#/(36X
3. Đối tượng, phạm vi nghiên cứu:
U #$%  !-s•(FT 1E M)N1O
$%-'S #*qF$u (H
U +()* !2-F$u (Hs#s(36XPr'
F C(1F$u (HQ(H/:#SN
FXLX7-TSUT(T*(H/U3:# 
36XF'GF-I)F$q•'&3H*I6 N
 FX6 N 6$q<I6)V
U 8u  !n““n”n““n
.
4. Phương pháp nghiên cứu
L !t•S '$, '-'# s*'N•QC
L(xt•S s%''$, '-' !FH)ŽM
r'J &t#QIt,0'
• 
U [„QIt,0' !J D1E ƒ*'ƒ *0tN
–#$% Ft*& E *&-1XDEQB(F$u
3/:#SN&3/U3:# 36X&3H*I6 N
 

–#Q$% )Ž
<t*'-FAn'&*"n'&xnW'%'QI
PFT xx '<F$u 3/:#SN&‚"'
3/U3:# 36X&*Wn'3H*I6 N V
< E *"A'%'QI
2-1XDEQB $uP'ƒ *0tNV
–6XS FsETt-Q0CBs*F( S(C&H*-
T(X X1X(F$u -#$% F H*Q)*I&
O)r't#QI'N•Tz s•($, ! FT 1
 !
U [„QI!0'-S„QI!0'$%r'&'N•&Y
%'z-QIt—xF- -TFK&F )( &('•
s&s•CXETs˜
• 
6 !t•S '$, '-'Y %'&'N•&tTt--
-{t•S '))cpRQMp•QBS„QIt,0'r'$%
5. Kết cấu bài nghiên cứu:
[*T-J &QI*-)JKDEQBF qw
* $%-'S &Š R)tN*TK)M*- -F0T)J
KLQRSTFRFSSF•! S *t'}%')JK
C#*q*IDEFG(H(<I6)<K*rC& !
x)t*Š R)O))•FK1C)X-s-D-**0
‚
DEFG(H*tN*T !*I! S )JKLQRS
TFRFS*TDEFG(H(<I6)
<q)•F&1 !$%$, 
 
2$, Cr'F *T !-Q•CsTH&-D
M)F q- !sTHF q*DEFG
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1.1. Lý thuyết về quản trị đại học:
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Mục tiêu của khía cạnh học hỏi và phát triển:
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Thước đo đo lường khía cạnh học hỏi và phát triển
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$, 8+3€2•L !CRTDM)-Nx)
 !Qs-C&*XS 8C&Q() •
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F $, 8+3€2•&xMx„ •sJ '}%'*q
F$u os*36X
[F„ Dt-&K)M&'N•*- -x)
 !&Š JQH’VẬN DỤNG MÔ HÌNH BẢNG ĐIỂM CÂN
BẲNG (BALANCED SCORECARD - BSC) VÀO HOẠT ĐỘNG QUẢN TRỊ CỦA CÁC
TRƯỜNG ĐẠI HỌC KHỐI KINH TẾ TẠI HÀ NỘI-O) !*-s•
(F$u 3RT)JKL2&xQt!)IQ$%&•&
 $uH&Hƒ*'-FM&DCFKX1X8F,top-G)
z s•(&pNCS -$qTMTQ$u &Q$% x-
)xL !) •s-D-F'()*0G&$%
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/:#SN&3H*I6 N3 &3/U3:# 3
6X˜O) x''TIDCFKDEFG-F$u 3s#
/FG136X
n
CHƯƠNG 2: VẬN DỤNG MÔ HÌNH BẢNG ĐIỂM CÂN BẰNG
(BALANCED SCORECARD-BSC) VÀO HOẠT ĐỘNG QUẢN TRỊ
CỦA CÁC TRƯỜNG ĐẠI HỌC KHỐI KINH TẾ Ở HÀ NỘI
2.1. Các nhân tố ảnh hưởng đến xu hướng vận
dụng mô hình bảng điểm cân bằng vào quản
lý giáo dục đại học tại Việt Nam:
 &'(%
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*rC&E *2•'QJT -TS*T(TQD#t- &
x*F•DFH &QE T)HT(X <IXr'*qD#
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~)F|™ QI(*- -p$q $, Q

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RT$q ™ $u •&GF-I)#*q-,*G
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Q&‘F-!#*q*I -TS*T(TFT -F$u
3&FT *Iƒ)w’s- ›&1T €)-t*&
'C&-CMS 6$*rC&xMTF$u 3$)X
[T I'‘}&(TF-tE'•)‘} 0'Tpw
X8F$qCx&-F$u 3pNCS Q$%'-FM
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6 CC&J  IJ  C '-FM&(TsI
rQ%T-F$u 3pNCS T)K-I# …T
Q$u &- -sM)tT--T(X FT X1X
 &')%
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)J*q)T )#™ $u T(X T(T& !sTH&'-
FM6F$u  C *„ )(&N T*GFT  **$,
Fs**D#
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DE,
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q

2.2. Một số điều kiện tiền đề để áp dụng mô hình
BSC vào quản trị tại các trường ĐH khối kinh
tế tại Hà Nội:
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-/J •ST I'o<I6)'Ez1ƒS-FMsL2)
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))M•T-&RTS|-sDETQ$u 
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*1-T-TsDEsG'u
2.3. Mô hình Bảng điểm cân bằng cho các trường
ĐH khối Kinh tế tại Hà Nội:
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8•
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1M<I6)
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