Nâng cao chất lượng đào tại kỹ thuật viên ngành quản trị mạng tại trung tâm đào tạo hoa sen thuộc trường đại học hoa sen

BO GIAO DlJC VA DAO T~O
TRUONG B~I HQC SUP~M KY THU~T
THANH PH6 HO CHi MINH
;

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LU~N VAN TH~C SI

NGUYiN THI TRUC PHUONG

NANG CAO CHAT LU<}NG DAO T~O KY THU~T VIEN
NGA.NH QUAN TRJ ~NG T~I TRUNG TAM DAO T~O
,•

.,

HOA SEN THU<)C TRUONG D~l HQC HOA SEN
'

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NGANH: GIAO Dl)C HQC:... 601401
HU'Ong din kboa h9c: ·
TS. Ltro Bt1c Ti~n

THU VI~N TRt1i1NG DHSPKT

---------SKC

00412?

7

Tp. H<\ Chi Minh, thang 10 nam 2013


BO GIAO Dl)C v A DAO T A.O

'IRUONGD~HQCSU'~KYTIRJ~T

THANH PH6 HO cHi MINH

C(>NG HOA xA H(>I CHU NGHiA VI:E:T NAM
Doc lap - Tlf do - H@nh phuc

Tp.

S6: 186/QD-DHSPKT-SDH

H6 Chi Minh,

ngay 03 thang 4 niim 2013

QUYETDJNH

v@ vi~c giao d@ tai IUfD van va ngtrOi hmmg din nam 2013
H1iu TRUONG TRUONG D~I HQC SU PH~M KY THU~T TP. HO CHI MINH
Can cu quyet dinh s6 426/QD-TTg ngay 27/10/1976 cua Thu tu6ng Chinh phu quy
dinh v~ m~;mg lu6i tA chuc va nhiem Vl,l cua cac truang d~i hQc;

Can cu quyet dinh s6 153/2003/QD-TTg, ngay 30/07/2003 cua Thu tu6ng Chinh
phu v€ viec ban hanh Di€u Ie truang d~i hQc;
Can cu thong tu s6 10/2011/TT-BGDDT ngay 28/02/2011 cua B9 Giao d\lc va Dao tc;to
vS vi~c ban hanh Qui ch~ dao tc;to trinh d9 thc;tc sI;
Can cu vao Bien ban bao v~ d€ cmmg lu~n van Th~c sI cua nganh Giao dl,lc h9c
vao ngay 18/0112913;
Xet nhu c~u cong tac va kha nang can b(>;
Xet d€ nghi cua Tru6ng phong Dao t~o,

QUYETDJNH
Di~u 1: Giao d€ tai Lu~n van t6t nghi~p va nguai_hu6ng d~n Cao h9c nam 2013 cho:

Hoc vien : Nguyin Thi True Phirung
Nganh
: Gitio dflc hvc
Khoa: 2011 - 2013(B)
Ten d~ tai : Nang cao cliflt lir{lng ilito tp.o kj thu{it vien ngitnh quan tri mp.ng tp.i trung
tlim tlito t{lo Hoa Sen thuvc tridrng Dp.i hpc Hoa Sen
Nguai hu6ng ddn
: TS. Luu Bfrc Ti~n
Thai gian thuc hien : 2710212013 din 271812013
Di~u 2: Giao cho Phong Dao t~o quan ly, th\!c hi~n theo dung Qui ch€ dao t~o trinh d(> thc;tc

sI cua B9 Giao d\lc & Dao

t~o

ban hanh.

Di~u 3: - Truong cac dcm vi va cac Ong (Ba) c6 ten

quy€t dinh nay.
- Quy~t dinh c6 hi~u lµc k€ tu ngay ky. /

Nui n/iii11 :
·- BGH (d~ bi~t);
- Nhu di~u 2. 3;
·· Luu P.DT, HC-TH;

a di~u

1 chiu trach nhi~m thi hanh


C<)NG HOA. XA H<)I CHU NGHiA VI~T NAM

B<) GIAO Dl)C & DAO T ~O

TRUONG 1>~1 HQC SU PH~M KY THU~ T

Doc lao - Tu do - Hanh Phuc

THANH PHO H6 CHi MINH

xAc NHAN
CUA CAN BO• HUONG DAN
•
(HQc vien dong kem xac nht,ln nay vao quyin L VTN)
H9 ten h9c vien: NGUYEN THJ TRUC PHUONG
Chuyen nganh: Ghio d\lc h9c. Khoa: 2011 - 2013. MSHV: 11081401034

Ten d~ tai lu~n van: Nang cao chiit lu-(J'ng tlao t{J.o kj thu{it vien nganh

quiin trj m{J.ng t{J.i Trung tam Dao T{J.o Hoa Sen thupc tru-ung D{J.i hpc Hoa
Sen
H9c vien da hoan thanh L VTN theo dung yeu cdu v~ n()i dung va hinh thfrc
(theo qui dinh) cua m()t lu~n van th~c si.

Tp.

H6 Chi Minh, ngay .:? j. tha.ng .. ~». niim 2013
Giang vien hll'O'ng din

•

(Ky & ghi ro h9 ten)

Phong iiao tr;w - B9 ph~n sau i1<;1i h9c; Tru<'Jng Dr;ii h9c SY phr;im Ky thu~t Tp.H6 Chi Minh - DT: 37225. 766


LY LJCH KHOA HQC
1. LY LJCH SO LUQC
HQ & ten: Nguy~n Thi True Phuang

Gi&i tinh: Nu

Ngay, thang, nam sinh: 15/07/1985

Neri sinh: Tay Ninh

Nguyen quan: H6ng Ng\?, B6ng Thap

Dan tQC: Kinh

Chirc V\l, dan vi cong tac tru&c khi hQc t~p, nghien ciru: Nhan vien Trubng B~i
hQc Hoa Sen
Ch6 & rieng ho~c dia chi lien l~c: 502/55/8, HuYnh Tdn Phat, Phubng Binh
Thu~n, Qu~n 7, TP. H6 Chi Minh
Bi~n tho~i

ca quan: 08 35472770

Bi~n tho~i

nha rieng: 0837733639

Fax: 08 35472739

E-mail: phuongnguyen

2. QUA TRINH DAO T ~O
1.1

f)~i

hQC

H~ dao ~o: Chin quy Thai gian dao ~o tir 09/2003 d~n 09/2007
Nai hQc (trubng, thanh phfi): B~i hQc Khoa hQc Xa h()i va Nhan van TP. HCM
Nganh hQc: Quan ly giao dl,lc
1.2

Trinh d() ngo~i ngu:
Anh van (trlnh d() B 1)

1


3. QUA TRINH CONG TAC CHUYEN MON
Thm gian

N oi cong tac

Cong vi~c dam nhi~m

09/2007 d~n nay

Tru0ng D~i h<;>c Hoa Sen

Nhan vien quan ly h<;>c
V\l chuong trinh dao t ~o

Ky

thu~t

vien nganh

ThiSt kS dB h<;>a &
Multimedia Trung tam
Dao t~o Hoa Sen

•

11


LOI CAM DOAN
Toi xin cam doan day la cong trinh nghien ciru cua toi.
Cac

s6 li~u, k~t qua neu trong lu~n van la trung thµc va chua tirng dm;rc ai cong bfJ b~t ky

cong trinh nao khac
Tp.

H6

Chi Minh, Ngay 07 thang 10 nam 2013
N guCri nghien ciru

Ngu~n Thi True Phu
LcYp GDH 2011-2013

•

iii


LOI CAMON

Lu{jn van nay dU(Jc hoan thanh vai SI! giup da tqn tinh cua thdy co, d6ng nghi~p va
gia di,nh.
Tru&c hit, xin giri /iii cam an sau s&c nhdt din Tiin si Luu llic Tiin. Nhimg giup
da, chi bao t{jn tinh v€ h9c thu{jt cua thay giup toi vu(Yt qua nhiing kh6 khiin di hoim
thanh cu6n luqn van nay.
Tiip theo, Toi xin gm /iii cam an dij,c bi~t din Tiin si Vo Thi Xuan va Tiin Si
Nguyin Van Y v6i nhimg y kiin quy bao giup cho luqn van hoan thi~n han nit nhiJu.
Xin tran tr9ng cam an Ban Giam hi¢u TruChi Minh, Phong Dao ({lo, cac giimg vien khoa Su phq.m

Ky thu{jt

TP. Hd

Ky thu{jt dii Mt long truyJn dqt

kiin thuc cho chung toi trong su6t thin gian diln ra kh6a h9c Thqc si Giao d1:1c h9c tqi
nha truXin giYi Im cam an chan thanh t&i Ban giam d6c va cac b(> phqn, giang vien,

CifU

sinh vien, sinh vien thu(>c Trung tiim Dao ({lo va cac Doanh nghi~p tren dia ban TP. HJ
•

Chi Minh dii c6 nhimg y kiin dong g6p nhi¢t tinh cua cac anh chi dii mang /qi gia tri th11c
tiin cho n(>i dung cua lu{jn viin.
Cam an cac bqn Giao dye h9c lap 19B dii luon aJng hanh va chia se cimg toi
nhim kh6 khan trong h9c tqp trong thin gian qua.
Xin chan thanh cam cm!

Ngu~n Thi True Phucmg

lV


TOM TAT NQI DUNG LU~N VAN
Cong nghe thong tin ngay nay eta va dang duqc (mg d\lng n'.)ng rai trong mQi linh
W,'C, gop phdn vao S\l tang tnrong, chuy€n djch CO' <:Au kinh te Va lam thay dfii CO' ban each
quin ly, hQc t~p, lam viec cua con ngum. Nhu cdu nhan l\lc nganh cong nghe thong tin rdt
l&n day rung la nganh rdt hdp d~n c6 nhi~u truemg dao t;to, d~ tim truemg. Tuy nhien, th\lc
~ng lao dQng trong nganh cong nghe thong tin Viet Nam hien nay l~i thieu v~ s6 luqng,

du sinh vien da duqc dao t;to qua tru0ng lap nhung ~n y~u kem v~ ch~t luqng kh i lam
viec. Vada s6 doanh nghiep d~u khing dinh, chdt luqng lao dQng cong nghe thong tin sau
khi ra truemg d~u o mire thdp. Trong khi b6i canh yeu cAu tuy€n d\lng nh~n l\lc cong nghe
thong tin ngay cang cao va s\l phat tri€n nhanh cua cong nghe, d€ dap trng t6 t nhu cdu tir
phia CaC nha tuy€n d\lng va ngum hQC, cac chucrng trinh dao t;lo Cong nghe thong tin phai
mang tinh th\lc ti~n va c~p nh~t cao. Vi v~y, nang cao chdt luqng dao t;to la m9t trong
nhihlg m\lc tieu quan trQng trong viec dao t;to ngu6n nhan l\lc nganh con g nghe thong tin.
V&i ly do tren ngum nghien ciru chQn d~ tai: "Nang cao chit Iuvng dao q.o

vien nganh Quin trj

m~mg t~li

Ky thu't

Trung tam Dao q.o Hoa Sen thu()c trmmg Dfi hqc

Hoa Sen" d€ tim hi€u v~ th\lc tr~g chdt luqng dao t;to cua ccr so minh, biet duq c mire d9

dap trng nhu cdu nhan l\lc cho Xa h9i sau khi dao t;to. Tir d6 dua ra cac giai phap nang
cao chftt luqng cac yeu t6 dam bao chdt luqng dao t;to nhu n(>i dung chucrng trlnh, phucrng
phap, dQi ngii giao vien,

CO'

SO V~t chdt gop phdn tf\lC tiep den viec nang cao chdt luqng

ngu6n nhan l\fc cong nghe thong tin, dap (mg duqc yeu cAu thi truemg lao dQng.
Nghien ciru duqc th\lc hien

t~i

Trung tam E>ao t;to Hoa Sen thu9c truemg E>~i hQc

Hoa Sen tir thang 02 nam 2013 den thang 08 nam 2013. Lu~ van trinh bay ket qua
nghien ciru trong 03 phdn nhu sau:

Phin mir dAu:

d

phdn nay, ngum nghien ciru trinh bay ly do chu quan va khach

quan khi l\lll chQn d~ tai nghien ciru xac djnh m\lc dinh nghien ciru, khach th€ va d6i
ruqng, nhiem V\l, gim h~. phucrng phap va kB ho~ch nghien nghien ciru.

v

Phin nqi dung: G6m 3 chuong
ChtrO'Dg 1 - Ccr scr ly lu~n: t6ng hqp co dQng cac ly thuyBt lien quan dBn chAt

hro.ng dao ~o nhu: th~t ngu, khai niem, m)i dung, quy lu~t, cac yBu t6 anh huang dBn
chAt lUQ'llg chuong trinh dao t~o, cac mo hinh quan ly va danh gia ch At luQ'llg dao t~o.
Ciing trong chuong nay, ngum nghien Clnl chi ra

UU,

nhUQ"C di~m, ph~m vi ap dl)ng cua

~i mo hinh va phuong phap danh gia chAt luQ'llg. Tir d6 lµa chQn mo hinh phu hqp nhAt

v6i hi~n tr~g thµc tB va ph~m vi d~ tai nghien Clnl.
ChtrO'Dg 2 - Tir dinh hu6ng v~ m~t ly lu~n, ngum nghien Clnl da xay d\mg cac tieu

chudn, tieu chi danh gia, thiBt l~p cong C\l va trinh tµ danh gia chAt luQ'llg chuong trinh
dao tt.io. Dµa tren kBt qua khao sat duqc trinh bay chi tiBt trong chuong nay, nguCri nghien
cln1 da dua ra nh ling phan tich va nh~ dinh v~ nhfrng t6n t~i va h~n chB cua thµc ti€n
chAt luQ'llg dao ~o nganh quan tri m~g t~i Trung tam Dao ~o Hoa Sen.
Ch110'Dg 3 - D~ xuAt giai phap. Dinh hu6ng bm ly lu~n va xuAt phat tir chdt luQ'llg

dao t~o da qua khao sat, ngum nghien Clnl trinh bay cac giai phap khAc phl)C h~n chB,
nang cao chAt luQ'llg dao ~o nganh quan tri m~ng va cac giai phap nay duqc khao nghiem
y kiBn chuyen gia v~ tinh hieu qua, muc d9 kha thi.

Phin k~t luin: T6m tAt nQi dung nghien cln!, nhfrng kBt qua ~t dUQ'c cua d~ tai,
nhilng dong gop mang tinh cai ti€n, tinh mm, nhfrng t6n t~i cua d~ tai va hu6ng phat tri~n
tiBp theo cua d~ tai.

Vl


ABSTRACT
Information technology (IT) has now been widely applying in all areas,
contributing to the growth, restructuring of the economic and basically changing to the
management, learning, working people. The deman of human resource in IT field is so
high that makes this an attractive career, schools with IT major are very easy to find.
However, the current state of IT field in Vietnam is in sufficient for standard employees,
though students have been trained through schools but they are still poor in quality. Most
companies consider the quality of IT workers after graduating are low. In current high
demand of IT manpower and rapid developing of technology, to meet the requirement of
employers and learners, the IT training program must be realistic and highly updated.
Therefore, improving the quality in training is one of the most important objectives in the
making human resource for IT industry. For this reason, I selected the subject:
"Improving the quality of Network administration program at Training Centre of Hoa Sen
University" to learn about the actual quality of training in the Centre, the level that meets
the standard after training. Then I offer the solutions to improve elements in training
•

quality such as training programs, training methods, trainers, study facilities to directly
improve the quality of IT workers that meets the requirement in the labor market.
The research was implemented at the Training Center of Hoa Sen University from
February 2013 to August 2013. The content of the thesis divided in 03 main sections:
Introduction: The section is about the subjective and objective that lead to this
thesis, identify the research's target, objective, tasks, limitations, methods and planning.
Main content: This section includes three sub-chapters:

Chapter 1 - Rationale: study of concise synthesis theories that relate to education
quality, such as terminology, concepts, content, rules, factors that affect the quality of the

training program, the management model and evaluate the quality of the training. This
chapter also points out the strengths and weaknesses, the scope of each model and
methods of quality assessment and thence choose the most appropriate model for current
practice.
vii


Chapter 2 - Base on the theoretical orientation, researcher has developed
standards, evaluation criteria, tools and quality assessment process. Base on the survey
results which are detail presented in this chapter, I has provided the analysis, comment
and evaluation for the existing and limitation of the realistic quality in training at Hoa Sen
Training Center.
Chapter 3 - Proposed solution. Guided by reason and from training quality
through surveys, the study presents solutions to overcome limitations and improve the
training quality of the network administration program. These solutions are advised by
experts on the effectiveness, feasibility level.
Conclusion: Summary of the study, the results of the study, the improved

contribution, new features, the existence of the subject and Its subsequent development.

vm


MVCLVC
Ly LJCH KHOA HQC ..........•....•..•.................................................•....................•... i

LOI CAM DOAN ...••..............•....•.....•...•...................•.......•......•................•..........•..iii
Lffi cAM ON" .......................................................................................................... iv

TOM TAT NQI DUNG LU~N vAN ....•........••.....................••...•....................•....... v

ABSTRACT •..•..........................................................•.......................................•..... vii
MVC LVC •.....•..........•.•...•.•.......•...............••...........•......•..•.........•.•....•..........•........... ix

...

••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••XIII
A

DANH Mf.J'"C CAC HINH, BIEU DO, SO Du ....•....•...•..........•.....•.....•.........•...... xv
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DANH MQ"C CAC CHU CAI VIET TAT ....•............•..•.•....................•.....•...•... xvii

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PHA.N I - MO DAU ...........•......•.....•................•..........................•..•....•....•............•.. 1

1.

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1.

LYDO CHQNDE TAI ............................................•....•.........•.........•......... 1

2.

MVC TIEU VA NHiiM VV NGHIEN ciru........................................... 3

M11c tiiu ......•..•.•....•.....•..•••.•..........•...•••..........•.......•...............•........•....•..........• 3
Nhifm V¥" •••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••• 3

2.1

2.2

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KHACH
THEz VA
D6 I Tu
QNG NGIDEN
Cu
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ni•
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3
3.1
L7Ul ~g ng ien cuu, ...•.•..•.•.•.•••........•.........•..........•...........................•..•.......
3.2
Khtich thi nghiin crru .....................................................................................3

3.
4.

TITT

GIA THUYET NGHIEN Cu u •••••.•.•••••••.•••.•.•...•..••........••....••.••.••...•.•••..••• 3
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Pfil.M VI NGHIEN C iru ....•............•....•.......•.....•.....•......•............•........•.. S

5.

A

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6.

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PHUON"G PHAP NGIDEN CUU ...................•........•.......•..•...........•.......... S
6.1
Phudng phdp nghiin cUu lj luQ.n ....•.•.•......•.•.......••.................•.•.................... 5
6.2
Phudng phdp nghiin cUu thvc tiin ...........•...............•..............•..•.••.•....•.•....• 5

-

Phudng phdp th8ng ki todn hpc ......•.....•..•.........•....•...•......•..•••.............•....... 5

6.3

z

,

7.

DIEM Mffi CUA DE TAI ...................•........•.•....••....................•................ S

8.

l(t HO~CH THV'C HitN •.......•........................•.....•.........•....................•.. 6

..

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1

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-

PHAN II - NQI DUNG ....••.•.........••.........•....•..•....•.......•.•..•...............•....•................ 7
CHUON"G 1. CO SO LY LU~ vE DANH GIA VA NANG CAO CHAT
LUQNG DAO T~O KY THU~T VIEN NGANH QUAN TRJ ~G ............ 7
1.1
LJCH
v AN BE NGHIEN c-UU- ..............................................................1

su

IX


TrrT
1.2
TONG QUAN VE VAN DE NGHIEN Cu
u ............................................... 8
MQT
KHAI NI~M v A PH~M TRU LIEN QUAN ........................... 10
1.3
1.3.1
Dao t;t.o ..................................................................................................... 10
1.3.2
Chuang trinh dao t;t.o ............................................................................... 11
1.3.3
Khai ni~m ky thu~t vien .......................................................................... 12
1.3.4
Chdt Im;mg va chdt lm;mg dao t;t.o ............................................................ 13
1.3.5
Danh gia chdt luc,mg dao t;to .................................................................... 15
1.3.6
Grai phap nang cao chdt luc,mg dao t;t.o ................................................... 16
1.3. 7
Quan diBm chdt luc,mg dao t;t.o dap Ullg nhu cftu thi truemg lao dQng ..... 17
1.4
cAc vEU TO ANH HUONG DEN CHAT LUQNG DAO T~0 ........... 18
1.4.1
M\lc tieu dao t;to ...................................................................................... 18
1.4.2

NQi dung chuang trinh dao t;to ................................................................ 18
1.4.3
Phuang phap giang dl,\y ........................................................................... 20
I'\".
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1.4 . 4
uQl ngu
giao
v1en
................................................................................... . 22
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so

1

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1

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1.4.5
Giao trinh, tai li~u giang dl,ly ................................................................... 22
1.4.6

Ca sa v~t chdt .......................................................................................... 22
1.4. 7
Hinh thirc kiBm tra - danh gia ................................................................. 23
1.4.8
Dfii tuc,mg dao t;to .................................................................................... 24
i.s TIEP c~N MQT Mo HiNH QUAN L -Y v A DANH GIA cHAT
'
LUQN"G DAO
T~O ................................................................................................. 25
1.5.1
Mo hinh OEM .......................................................................................... 26
1.5.2
Mo hinh TQM .......................................................................................... 27
1.5.3
Mo hinh CIPP .......................................................................................... 29
1.6
TIEU CHU.AN VA TIEU CHI DANH GIA CHAT LUQNG .................. 31
1.7
PHUONG PHAP VA KY THU~T DANH GIA CHAT LUQNG
'
'
CHUONG TRINH
DAO
T~O ................................................................................ 34
1.7.1
Nghien ciru tai li~u .................................................................................. 34
Phi~u di€u tra bfulg cau hoi (Questionnaire) ........................................... 34
1.7.2
Phong vdn ho~c thao lu~ (Interview) ..................................................... 35
1.7.3

1.8
MQT SO D~C DIEM NGUON NHAN L\J'C NGANH CNTT ................ 35

so

:KE.T LU~ CHUON"G I ....•...•..........••........•..................•........•.•...••..•.•..........•...•. 37
CHUON"G 2. TffVC T~G CHAT LUQNG DAO T~O KY THU~T VIEN
NGANH QUAN TRJ M~NG T~I TRUNG TAM DAO T~O HOA SEN
THU(>C TRUONG D~I HQC HOA SEN ..•.........•....•..........•....................•.......• 38
2.1

TffV'C T~NG PHAT TRIEN NGANH CONG NGH¥ THONG TIN
'
" 0 CHI, MINH ....................................................................... 38
T~I THANH PHO H
2.1.1
Nhan h,rc nganh Cong ngh~ thong tin (CNTT) ........................................ 38
Phat triBn nhan Ive Cong ngh~ thong tin ................................................. 39
2.1.2
x


2.2
KHAI QUAT VE CmfONG TRiNH DAO T.~.O KY THU~T VIEN
NGANH QUAN TRJ ~NG T~I TRUNG TAM DAO T~O HOA SEN •....•.... 39
2.2.1
Gim thieu vS truemg D\li hQc Hoa Sen .................................................... 39
Gim thieu vS he hgp tac Qudc t~ giua HQc vien NUT (An D()) va D~i hQc
2.2.2
Hoa Sen ................................................................................................................. 40

2.2.3
Thong tin chung chucmg trinh lien k~t dao U;lo dao U;lo ky thu~t vien
nganh Quan ttj 111\lng clia D\li hQc Hoa Sen va HQc vien NUT (An D()) .............. .41
2.2.4
M\lc tieu dao U;io ...................................................................................... 42
N()i dung dao U;io ky thu~t vien nganh quan tri m\lng ............................. 43
2.2.5
2.3
KHAO SAT MQT SO DIEU KliN DAM BAO CHAT LUQNG DAO
T~O NGANH QUAN TRJ ~NG T~I TRUNG TAM DAO T~O HOA SEN 44
2.3.1
Cong tac tuySn sinh ................................................................................. 44
D()i ngii giang vien .................................................................................. 46
2.3.2
Ca scr v~t chdt va phuang tien d\lY hQc ................................................... 46
2.3.3
2.4
KHAO SAT TH\}C T~G VA DANH GIA CHAT LUQNG DAO
T~O KY THU~T VIEN NGANH QUAN TRJ ~G T~I TRUNG TAM
'
DAO
T~O HOA SEN ...•...............••....•...•.....•....•.........••.........•..........•......••.•..........• 48
... dung drum gia
·, ................................................................................... 48
2.4.1
NQt
Xay dµng cac tieu chudn va tieu chi dang gia chdt lm;mg dao U;lo nganb
2.4.2
quAn ttj ffi\lllg ......................................................................................................... 49
L\lU chQn khach the nghien ciru, xay dµng bang hoi .............................. 55

2.4.3
2.4.4
Thu th~p du lieu ....................................................................................... 56

ve

KET LU~ CHUON"G II ..................................................................................... 88
CHUON"G 3. DE XUAT GIAI PIIAP NANG CAO CHAT LUQNG DAO T~O
KY THU~T VIEN NGANH QUAN TRJ ~G T~I TRUNG TAM DAO
T~O HOA SEN ...•....•................•.......................•.....................•....•...........•..•........• 90
~

•

I

,

3.1. CO Su DE XU AT GIAI PHAP ......••.•.•.•.•.....•......•.•.•.......•....•..•••.....•......•...•... 90
3.1.1. Can cu vao quan diSm chi d\lo ve dinh hu6ng phat triSn nhan l\rc nganb
CNTT ca nu&c ....................................................................................................... 90
3 .1.2. Can cu vao quan diSm chi d\lo ve djnh hu6ng phat triSn nhan lµc nganh
CNTT TP. HCM ................................................................................................... 91
3.1.3. Can cu vao cac nguyen nhan din d~n thµc tr\lllg ve chdt luc;mg dao U;\O
nganb Quan ttj m\lllg t~i Trung tam Dao U;lo Hoa Sen thu()c truemg D\li hQc Hoa
Sen ......................................................................................................................... 92
3.2. DINH HU'ONG CHO viic DE XUAT cAc GIAI PHAP .................•........ 93
3.2.1. Tinh thµc tien ............................................................................................... 93
3.2.2. Tinh kha thi .................................................................................................. 93
3.2.3. Tinh hi~u qua ............................................................................................... 93

a

"

..-

xi


3.3 DE XUAT GIAI PllAP NANG CAO CHAT LUQNGDAO T,;.o KY
THU~T VIEN NGA.NH QUAN TRJ M.;.NG T.;.I TRUNG TAM DAO T,;.O
HOASEN .................................................................................................................. 94
3.3.1 v~ m~t chuang trinh va m}i dung dao t;to .................................................... 94
3.3.2 v~ m~t giang vien va phuang phap giang d~y .......................................... 103
3 .3.3 v~ m~t ca sa v~t chAt, giao trinh tai li~u giang d~y ................................... 106
3.3 .4 v~ m~t quan ly dao t;to ............................................................................... 109
3.4 KHAo NGHI¥M y KIEN CHUYEN GIA VE cAc GIAI PHAP DE XUAT
...................................................................................................................... 111
3.4.1 K~t qua danh gia v~ giai phap lien quan d~n chuang trinh dao t;to ........... 112
3.4.2 K~t qua danh gia v~ giai phap lien quan d~n chuang trinh dao t;to ........... 114
3.4.3 K~t qua danh gia v~ giai phap lien quan d~n ca sa v~t ch~t, giao tri nh- tai
li~u giang d~y ....................................................................................................... 115
3.4.4 K~t qua danh gia v~ giai phap lien quan d~n quan ly dao t;to .................... 115

:KET LU~ CHUONG III ....................................................................•............ 117
PHA.N 3: KET
1

"

-

LU~

.................•..................................................•..................... 118

- CHUNG ...........................................•............................................ 118
1. KET LU.;.N
2. TVNH~ xET MUC DQ DONG GOP CUA DE TAI ................................. 119
::a.
'
3. HUON"G PHAT TRIEN CUA DE TAI ............................................................ 120
TnT'wi.r
"'
4. Nnu
i~G DE NGHJ ............................................................................................ 121
"

,

'

-

,

.:t.

_,

.,

TAI LI~U THAM KHAO ................................................................................... 122

•

Xll


DANH MUC
•

cAc BANG

Bang 2 .1 : Thdng ke cong tac tuy€n sinh ................................................................. 44
Bang 2.2: Thdng ke s6 luqng giang vien t~i Trung tam Dao fi;to ............................ 46
Bang 2.3 : Thang danh gia kSt qua diSutra ............................................................ 57
Bang 2 .4 : Thdng ke cy le tham gia diSu tra ............................................................ 58
Bang 2.5 : Thdng ke sa bQ v€ d6i tuqng tham gia diSu tra bang 01, 02 ................. 59
Bang 2.6 : Thdng ke sa bQ v€ d6i tuqng tham gia diSu tra bang 03 ....................... 60
Bang 2. 7:

Y- kiSn v€ mire d() phu hqp m\lc tieu chuang trinh dao t~o nganh quan tri

m~ng v&i nhu cdu cua doanh nghiep ....................................................................... 62

Bang 2.8 Ty le mire d() hai long v&i n()i dung chuang trinh dao ~o ..................... 64
Bang 2.9 Mo ta kSt qua danh gia cua

sv dang hQC nam cu6i va C\fll sv d()i ngil

giang vi en ................................................................................................................ 66
Bang 2.10 Ty le% mired() hai long vS d()i ngil giang vien va phuang phap giang

d~y

·······································································································
68

Bang 2.11:

y kiSn sinh vien v€ CO' so v~t, chAt giao trinh va tai Heu hQC t~p ......... 70

Bang 2.12: Ty le mire d() hai long cua sinh vien va c\fll sinh vien v€ ca so v~t ch~t,
· , tr1'nh va, ta1
, · r"
" ................................................................................... . 11
g1ao
1~u h QC t~p
Bang 2.13: Mired() hai long cua sinh vien va C\fll sinh vien v€ quan ly va ph\lC V\l
dao ta,.o ..................................................................................................................... 73
Bang 2.14: Ty le mire dQ hai long cua sinh vien va C\fll sinh vien vs quan ly va
ph\lc V\l dao ~o ........................................................................................................ 7 5
Bang 2.15: Thdng ke mire dQ hai long v€ kSt qua va chAt luqng dao ~o C\fll sinh
•

vien

..................................................................................................................... 78

Bang 2.16: Ty le mire d() hai long vs kSt qua va chAt luqng dao fi;to C\fll sinh vi en ...

······································································································
79

Xlll


Bang 2.17: Thfing ke k€t qua muc dQ hai long cua can b() quan ly v€ k€t qua dao

ra,o cua chuong trlnh kY th~t vien nganh quan ttj m~ng t~i Trung tam Dao
Sen.

~o

Hoa

..................................................................................................................... 81

Bang 2.18: Thfing ke cy le% muc d() hai long cua can b() quan ly v€ k€t quadao ~o
cua chuong trinh
Sen.

kY thu~t vien nganh

q uan ttj

m~ng t~i

Trung tam Dao

~o

Hoa

..................................................................................................................... 83

Bang 2.19: Thfing ke nhfrng di~m cAn hfi sung d~ nang cao ch!t luqng dao ~o .... 86
Bang 3.1: D\1 bao nhu cdu nhan l\rc chia theo b~c dao ~o cua cac linh V\1C CNTT
d€n 2020 ........................................ '. ......................................................................... 90
Bang 3.2: D\l bao nhu cdu nhan l\IC CNTT theo tirng linh V\1C ~n nam 2020 ...... 92
Bang 3.3: Phan b6 cac ky nang soft skill trong chuong trinh dao ~o .................... 98
Bang 3.4: Ke ho~ch cac nQi dung cua nh6m giai phap v€ CO' so v~t ch!t, giao trinh
tai lieu giang d~y ................................................................................................... 109
Bang 3.6 Y kien chuyen gia v€ vi~c thay dfii ffi\lC tieu va n()i dung chuang trinh dao
ra,o

................................................................................................................... 112

Bang 3. 7:
ra,o

Y kien chuyen gia v€ nh6m giai phap v€ giang vien va phuang phap dao

................................................................................................................... 114

Bang 3.8:

Ykien chuyen gia v€ nh6m giai phap lien quan den oo so v~t ch!t, giao

trlnh - tai lieu giang ~Y ........................................................................................ 115
Bang 3.9: Yki€n chuyen gia v€ nh6m giai phap lien quan d€n quan ly dao ~o .. 115

XIV


DANH MVC

cAc HINH, BIEU DO, so DO

Sa dB 1.1 : He th6ng tri thuc trong n9i dung dao t;t.o ................................................ 19
Sa dB 1.2: Qui trinh bien so~n ca ban (Seid Wooshop, Colombo.1972) ................ 20
Sa do' 1.3 Sa oo' chung ve' phuang phap giang d~y ................................................. 21
Sa dB 1.4: Trong m6i quan he giua thong diep va phuang tien,phuang tien cha
thong diep di ............................................................................................................ 23

KET LU.!N CHUONG I ........................................................................................ 37
Sa dB 2.1: Chuang trinh dao t;t.o Ky thu~t vi en nghanh Quan tri m~ng ................. 43
Bieu d6 2.1: So sanh tinh tr~ng tuyen sinh nganh quan tri m~ng t~i Trung tam Dao
tt,to Hoa Sen ............................................................................................................. 45
Hinh 2.1: Phong may tinh duqc trang bj cho cac b~n nganh quan trj m~ng ........... 4 7
Hinh 2.2: Phong thµc hanh cua trubng
phong thµc hanh cua Trubng

Hinh 2.3: Sinh vien dang thµc hanh

t~i

.......................................................... 47

Bieu d6 2.2: Muc dQ hai long v€ m\lC tieu va n9i dung chuang trinh dao t;t.o ....... 65
Bieu dB 2.3: Muc d9 hai long v€ d9i ngii giang vien va phuang phap giang d~y ..... .
..................................................................................................................... 69
Bieu d6 2.4: Muc d() hai long cua
hQC t~p

sv

va C\IU

sv ve csvc, giao trinh va tai lieu

..................................................................................................................... 72

Bi€u dB 2.5: Ty le muc dQ hai long clia SV va CSV v€ quan ly va ph\lc V\l dao t;t.o .
..................................................................................................................... 76
Bi€u dB 2.6: Ty le muc d9 hai long v€ k€t qua va chdt luQ"ng dao t;t.o cµu sinh vien .
..................................................................................................................... 80
Bi€u dB 2.7: Muc dQ hai long cua doanh nghiep ve ky nang m€m va thai d9 lam
viec cua sinh vien da ffit nghiep va dang lam viec t~i doanh nghiep ...................... 84
Bi€u dB 2.8: Muc dQ hai long cua doanh nghiep v€ ky nang m€m va thai d9 lam
viec cua sinh vi en da ffit nghiep va dang lam viec t~i doanh nghiep ...................... 85
xv


Bieu d6 3 .1 : D\l bao nganh CNTT theo linh vvc d€n nam 2020 ............................ 91
BiSu dB 3.2:

Y ki€n chuyen gia ve viec thay d6i ID\lC tieu va n

dao t;t.o ................................................................................................................... 113
Bi8u d6 3 .3:

Y ki€n chuyen gia ve nh6m giai phap v€ giang vien va phuang phap

dao t;t.o ................................................................................................................... 114

I.

XVl


DANH MUC
. cAc CHU CAI VIET TAT

I.

BGD&DT:
BTT-TT:
CLDT:
CNTT-TT:
CNTT:
CSV:
CSVC:
DN:
GV:
IT:
HTSV
KTV:
LD:

NT:
PP:
PPGD:
QTDT:
SV:
SVTT:

BC.> giao d\lc & dao ~o
BC.) thong tin-truy~n thong
Chdt Im;mg dao ~o
Cong ngh~ thong tin va Truy~n thong
Cong ngh~ thong tin
C\fll sinh vien
Ca sa v~t chdt
Doanh nghi~p
Giang vien
Information technology
Hfi trq sinh vien
Ky thu~t vien
Lao d(,)ng
Nha truemg
Phuang phap
Phuang phap giang dl;ly
Qua trinh dao ~o
Sinh vien
Sinh vien th\Cc t~p

I ·

XVll

PHANMODAU


PHAN I - MO DAU
1.

LY DO CHQN DE TAI
Cong nghe thong tin (CNTT) ngay nay da va dang duqc 11ng d\lng n)ng rai trong

Il1Qi linh V\IC, g6p phdn vao S\l tang truimg, chuy€n djch ca cdu kinh t€ va lam thay ddi

CCY

ban each quan ly, hQc t~p, lam viec cua con ngum. Rdt nhi~u nu&c da coi S\l phat tri€n
CNTT la hu&ng uu tien trong chi€n luqc phat tri€n kinh t€ xa h<)i. Th€ gim dum nhihlg
tac d<)ng cua CNTT, dang di vao n~n kinh t€ tri thirc, trong d6 cong nghe thong tin c6 m<)t
vai tro quy€t dinh.
Theo bao cao mm day cua V\l Cong nghe thong tin (B<) TT -TT): Hien sd lao d()ng
trong nganh cong nghiep CNTT tren ca nu&c la tren 200 ngan, v&i doanh thu thdp nhdt la
13.500 USD/ngum/nam (cong nghiep n<)i dung sd) cao nhdt la 37.200 USD/ngum/nam
(cong nghiep phdn cl1ng). Rieng nganh quan tri m~ng, an toan bao m~t &Viet Nam, vm l<)

I·

trinh tir nay d€n 2020, ngan sach nha nu&c se chi 7 65 ti d6ng d~ thµc hien 6 dµ an ph\lc
V\l m\lc tieu phat tri€n an toan thong tin sd qudc gia. Day la m<)t trong nhihlg n<)i dung

n~m trong Quy ho~ch phat tri€n an toan thong tin sd qudc gia d€n nam 2020 vira duqc

Thu tu&ng Chinh phu phe duyet 1. Nh~m phat tri~n nganh CNTT cua ddt nu&c, ngay
6/10/2005 Thu tu&ng Chinh phu da phe duyet chi€n luqc phat tri€n Cong nghe thong tin
va Truy~n thong (CNTT - TT) Viet Nam d€n nam 2010 va dinh hu&ng d€n nam 2020
(Quy8t dinh sd 246/2005/Qdd-TTg) trong d6 ''phat triin va Wig dtrtng CNTT - TT. Phat

triin ngu6n nhan /J!c CNTT-TT phai dam bao chdt lu(mg a6ng bf), chuyin dich nhanh vJ
ca cdu theo huang tang nhanh

tY I~ ngu6n nhan fife c6 trinh <19 cao,

tang cuimg nang /J!c

CNTT - TT qu6c gia ".
Nhu cdu nhan lµc nganh CNTT rdt l&n. Day la nganh rdt hdp dfut va la nganh c6

.

nhi~u tru
Viet Nam hien nay l~i thi€u v~ sd luqng, du sinh vien da duqc dao t~o qua trunhung ~n y8u kem v~ chdt luqng khi lam viec. Hien nay, tdng sd cac trulien quail CNTT tren ca nu&c la 290 tru
s6 doanh nghiep d~u kh~ng

1 I 089/tiem-nang-va-thuc-trang-lao-dong-nganh-cong-nghe-thong-tin

1

cfu.lh, chdt lm;mg lao d()ng Cong nghe thong tin sau khi ra trubng dBu a mire thdp. Trong
khi b6i canh yeu cku tuy~n d\mg nh~n lvc CNTT ngay cang cao va S\I phat tri~n nhanh
cua cong nghe, d~ dap irng t6t nhu cAu tir phia cac nha tuy~n d\lng va ngum h9c, cac
chmmg trinh dao t;to CNTT phai mang tinh thvc tiSn va c~p nh~t cao. Vi ~Y, nang cao
chdt luQ'llg dao t;t o la m()t trong nhfrng m\lc tieu quan tr9ng trong viec dao t;to ngu6n nhan
Ive nganh CNTT. Va hien nay, nhu cAu h9c nganh CNTT ngay cang tang cao bm vi hAu
h8t cac doanh nghiep dBu sir d\lng may tinh va cac irng d\lllg tren may tinh nhu m()t cong
C\l lam viec thi8t y8u. BiBu d6 ciing d6ng nghia vm viec cAn phai thi8t l~p m()t he th6ng
m,ing may tinh va quan tri he th6ng dy trong n()i b() cong ty.

6 Viet Nam, m()t doanh nghiep t'.rng d\mg CNTT quy mo l&n nhu ngan hang, hang
bao hi Sm, hang khong, thmmg ~i dien tir. . . cdn c6 pho ng quan tri m~ng vm s6 nhan
vien tm vai ch\lc th~m chi hang tram ngum, doanh nghiep vira cAn khoang 4-5 ngum. Cac
doanh nghiep nho cling cdn it nhdt m()t nhan vien chuyen ph\l trach he th6ng m~ng. Nhu
v~y. trong tmmg lai nhu cAu d6i vai ngh anh Quan tri m~ng dang gia tang va se con l&n

hon rdt nhiBu. Tuy nhien, hien nay c6 qua nhiBu Trubng, Trung tam dao t~o CNTT kS ca

j:

nhfrng Trung tam Qu6c t8 t~o nen sue ep vB c~nh tranh. Va dB tim hi€u vB chdt luQ'llg dao
~o cua

ca sa minh, bi€t dugc muc d() dap t'.rng nhu cAu n

han Ive cho Xa h()i sau khi dao

t;to ngum nghien ct'.ru m~nh d~n ch9n dB tai: " Nang cao chit im,ng dao tfo

Ky thuft

vien nganh Quin trj m\lng t\li Trung Tim Bao Ttto Hoa Sen thu()c trurrng B\li Hqc
Hoa Sen" nh~m t;to d()ng lµc ben ngoai giup Trubng c6 diBu ki~n danh gia l~i minh m()t
each toan chuang trinh, n()i dung, phuang phap, d()i ngii giao vien ... ti8n t6i xay d\Illg m()t Trung
tam dao t~o c6 chdt luQ'llg cao; g6p pMn nang cao hieu qua cac chuang trinh dao t;to d6ng
thm g6p phAn tf\Ic ti8p d8n viec nang cao chdt luQ'llg ngu6n nhan Ive CNTT, dap t'.rng
dugc yeu cAu thi trubng lao d()ng ca nu6c ciing nhu trong cong cu QC thvc hien m\lC tieu
cong nghi~p h6a, hien d~i h6a ddt nu6c.

2


2. MVC TIEU VA NHI~M VV NGHIEN CUu
2.1 Mf!-c tieu
D~ xuAt cac giai phap nh~m nang cao chAt Im.mg dao w..o trinh d{> ky thu~t vien

nganh quim tri mi;tng ti;ti Trung Tam Dao T i;to Hoa Sen thu{>c trubng Di;ti h9c Hoa Sen.

2.2 Nhiim Vf!-

I~

- Nghien cilu cac khai ni~m. thu~t ngfr va h~ th6ng CO' scr ly lu~n la nhihlg lu~n d~
khoa hQc d~ nang cao chfit lm;mg dao ti;to trinh d{>

kY thu~t vien.

- Khao sat va danh gia th\lC tri;tng chfit lm;mg dao ti;to KTV nganh quan tri mi;tng ti;ti

Trung Tam Dao Ti;to Hoa Sen thu{>c trubng Di;ti hQc Hoa Sen.
- D8 xuftt nhiing giai phap nang cao chftt lm;mg dao t;to KTV nganh quan tri mi;tng
~i

Trung Tam Dao Ti;to Hoa Sen.
- Danh gia b~ng phuang phap t6ng hqp y ki€n chuyen gia d~ kh~ng dinh tinh khoa

hQC va lien quan CUa cac gia thuy€t d~ xufit tren.

3. KRACH THE VA DOI TU<}NG NGHIEN CUu
3.1 Bai tuyng nghien CUu
- Cac giai phap nang cao chfit luQ'Ilg dao ti;to KTV nganh quan tri mi;tng ti;ti Trung
Tam Dao Ti;to Hoa Sen thu{>c trubng D~i h9c Hoa Sen.

3.2 Khtich thi nghien cliu
- Chfit luQ'Ilg dao ti;to KTV nganh Quan tri m~g ~i ~i Trung Tam Dao Ti;to Hoa Sen
thu()c truimg ~i h9c Hoa Sen.

4. GIA THUYET NGHIEN CUu
Chftt luQ'Ilg dao t;to KTV nganh quan tri mi;tng ti;ti Trung tam Dao ti;to Hoa Sen
thu{>c trubng D~i hQc Hoa Sen trong thm gian qua chua cao.
Cac giai phap nang cao chAt luQ'Ilg dao ~o ma tac gia d~ xufit, n€u duqc ap d\lng se
giup nang cao chftt luQ'Ilg nganh Quan tri m~g t~i Trung tam Dao t;to Hoa Sen thu(k
tnrong Di;ti hQc Hoa Sen.
3


5. P~M VI NGHIEN Ci.Ju
Do di€u ki~n v~ thm gian va yeu cAu cua m<}t lu~n van thi;ic si, ngum nghien cfui
chi t~p trung nghien cfui cac y€u t6 anh hu&ng d€n chdt lm;mg dao ti;io nganh quan tri

m1;mg ti;ii Trung Tam Bao Ti;io Hoa Sen thu<}c truemg Bi;ii h9c Hoa Sen nhu: M\lc tieu,
chucmg trinh, phucmg phap, phucmg ti~n - hinh thuc t6 chuc va ki~m tra danh gia cua qua
trinh dao ti;to; khong di sau nghien CUu cac nqi dung lien quan d€n Cong tac quan ly giao
d\}C.

6. PHUONG PllAP NGHIEN Ci.Ju

6.1 Phuung phap nghien cfru ly lu¥n
- Thu th~p tai li~u, tham khao cac cong trinh nghien cfui co lien quan d€n d€ tai.
- Nghien CUu nghi quy€t cua Bang, Nha nu&c, BGD&BT, BLBTBXH ... v€ ly
lu~n giao dl,lC va dao t;lo,

CCY

SCT ly lu~n d€ tai.

- Phan tich, t6ng hqp nhiing vdn d€ ly lu~ va th\lC ti~n c6 lien quan d€n d€ tai

.

i·

nghien cw.

6.2 Phuung phap nghien cfru thvc tiln
- Cac phucmg phap: Bi€u tra, phong vdn b~ng bang hoi.
- Phucmg phap chuyen gia: Trao dfii, tham khao y ki€n, tham do v€ tinh kha thi va
hqp ly cua cac giai phap d€ xudt nang cao chftt luQ'llg dao t;io.

6.3 Phuung phap thAng ke toan h!Jc

Sir dl,lng cong C\l vi tinh, phAn m€m excel nhb xir ly k€t qua nghien cw.

7. DIEM Mffi CUA DE TAI
•

Cac giai phap giai phap nang cao chdt luQ'llg dao ti;io nganh Quan tri mi;ing ti;ii
Trung Tam Bao Ti;io ti;ii Truemg Bi;ii h9c Hoa Sen

5