Nghiên cứu mối quan hệ giữa ngân hàng và doanh nghiệp phục vụ cho quản trị quan hệ khách hàng tại các ngân hàng thương mại Việt Nam

2356785879






 !!"#$%&'
#('

#)*
(#

./ 1234156 789:


2356785879






 !!"#$%&'
#('

#)*
(#

-./012/34.56472892:;<

=>?@A?@CDEFG>HIGJKJLMG

PQ RSTURVW XYZ[


12

345745
89


1


11
111
12

888!8211


"#2111

$%
&'()3*+(,-./0123456789:;1<=4:1>?7@51>74A?4B31?C7D7E
FG1:HI7@2;J5KL217@51>74A?E
EM5?7@7@51>74A?4B31?C7D7E
N5O7@8P7@@PJLQ14B31?C7D7R
RG4=44B34B31?C7D7S
5'TU)VW

XYZ8#[ 8\9]^_#
`M
a
--8b7@c?37299a
dededeghijkjlmnopa
dedeqerstujvmtwxnop-<
dedeyepzt{j|}twxnop-F
dede~exj{€twxk‚hj|ktƒ}m„j…}xkhl†hithh‡k‚{€ˆk‚nop-N
-<‰Š‹1.:5?Œ:29LG1c?375Ž175/0375-R
deqedeghijkjlm-R
deqeqep„j…}xkhlq{h‘ˆ…}xkujvm{j’“t”k{•–k‚{it-—
deqeye˜™“hi{{€jvktwxm„j…}xkhlqdeqe~e˜™{h‡khtšk‚twxm„j…}xkhlq<—
8›8!8œ
-E


1

2345679












#"$%&'()*&1+&',&-.&'/-01&'234
5676769:;<=<>?@A@B567656MNFO5676U6VWXCDYF:>C:Z=H=HI=:A=HC:JK=H?LC\B?
##)^&/_`()*&-ab-cd--.&'/34&',&-.&'/-01&'234
565676fg56565695656U6n:Xo=pg<@Aq:rq:s=CDt=H@<>Fu=HQS=HVijCLC:JK=H?L<[<>C\B?
5656v6w=H:xBFGB@<>F=H:=H:<>||:SF@SF:tVijCLC\B?
#Tcd&'-4}&d~)1+24()*&-a'4€*&',&-.&'1.‚*&-&'-4aƒ
56U676\H:56U656\H:56U6U6\H:56U6v6\H:56U6ˆ6\H:#!-c//_4‰&2Š-‹&-&'-4}&d~)/ŒŽ/-)/
56v676‘:;CCD56v656M…“XWC=H:$”
$•$
–—#
234567˜

–—
™

T"-š&2›)&'-4}&d~)

T#-01&'ƒ-cƒ/-)/-œƒ€4a)
TT-,&/d-1.4ž&'4^4€4a)
T!Ÿ4‰2d-~&'b/()^&'-4}&d~)
$”
$•$
–—T

!"
!"
!"
!T
!]
!e
!e
!m
]"
]!
]„
]„
]‡
e"
eT
e]
ee
ee
e‡
„#

„T
„!

„e
„‡
m#
m!


12

345678



!"#$%"&'&2()"&*"#+"&1+,-)"#"./
012121456789:;78<=>?@
0121A1456789:;B;C@;DB
0121E1456789:;7FG:H7;IJ;KL
012101M@N57FG:H76JKO
PQ"#&2"R"S"&T)"#.K
01A121UV578WJJX<:Y:7Z:H[5<:;\K
01A1A1U6J]^57C76J>_:H>^::Y:7Z:H[5<:;\LK
O!"#/#2`"'a)bc2T)"#."&*"#+"&d,-)"#"./e
01E121U6JH@<@>=f:B;6778@N:JX01E1A1U6Jh57;^B;6778@N:JX01E1E1k;l:7IJ;79:;;5C2:H[56789:;B;6778@N:gC@[5<:;\H@mJs:H7]tuMvrk;=:H PO
wx#+"#'y"&'a)bc2T)"#."&*"#+"&d,-)"#"./z2{2.)bP|
}~

€O
345678‚


ƒ„{…Q†‡ˆ
Oe
‰Š‹"1RŒ‰TS""'Ž'a)Š‹""Oe
P~c&‘2’'#-#-z“"&TS"”T)"#.Œ#'##+"&z2''"&*"#+"&
#$%"&bz2L
•1A121–Y>—:;;F˜:HJ;@^:™FDJUš› L
•1A1A1–Y;=f7>_:H76J:H;@\BP
•1A1E1–Y;=f7>_:H;œ78De
Oz"'#‰'a)""'Ž1+"#("&#$"&""'Ž2‰/#ž-|
}~

€K

L
~ĂÂÊ
ÔƠQƯÊĐă}â
Â
ê
~ô
ÂơĂĂ