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Chapter 15
Designing and Leading a Learning
Organization

1


Chapter Objectives
Trace the evolution of leadership through four eras to the
learning leadership required in many organizations today.
Recognize how leaders build learning organizations through
changes in structure, tasks, systems, strategy, and culture.
Know when and how horizontally organized structures
provide advantages over vertical, functionally organized
ones.
Distinguish between tasks and roles and how each impacts
employee satisfaction and organizational performance.
Meet the dual challenge of supporting both efficiency and
learning by using ambidextrous organization design
elements, embracing technology, and using after-action
reviews.
2


Ex. 15.1 Leadership
Evolution

Micro

Scope

ENVIRONMENT
Stable

Chaotic

Era 2
Rational Management

Era 3
Team Leadership

•Behavior theories
•Contingency theories
Setting:
•Vertical hierarchy,
bureaucracy
•Management functions
Era 1
Great Man Leadership
•Trait theories
Setting:
•Pre-bureaucratic organization
•Administrative principles

Macro

•Confusion
•Empowerment
•Quality
Setting:

•Horizontal
organization
•Cross-functional
teams
•DownsizingEra 4
Learning Leadership
•Shared vision, alignment,
relationships
•Facilitate change and
adaptation
Setting:
•Learning organization
•E-Business

3


Learning
A change in behavior or
performance that occurs as a
result of experience

4


Adaptive Learning Cycle
A cycle of action, feedback,
and synthesis that all living
organisms share

5


Ex. 15.2 The Adaptive Learning
Cycle
Action
De
ci d
i ng

i ng
ns
Se

Feedback

Synthesis

Learning

6


Learning Organization
One in which everyone is
engaged in identifying
and solving problems

7

Ex. 15.3 Two Models of
Organization
Efficient Performance
(Hard, rational model)
Vertical
Structure

Rigid
culture

Routine tasks

Formal
systems

Competitive
strategy
8


Ex. 15.3(contd.)
Learning
Organization
(Soft, intuitive model)
Horizontal
structure
Adaptive
culture

Empowered
roles

Personal
networks

Collaborative

strategy

9


Ex. 15.4 Evolution of Vertical to Horizontal Structure
A.
Vertical functional organization

B.
Functional organization with
process overlays

10


Ex. 15.4 (contd.)
C.
Horizontal organization based
on processes

11

Tasks Versus Roles
Task: a narrowly defined work
assignment
Role: a part in a social system

12


Ex. 15.5 An Organizational
Communication Network (adapted)
Marketing

Manufacturing

Engineering

David

Sharon

13


Ambidextrous Organizations
Flexible organizations in which
leaders incorporate structures and
management processes that are
appropriate to innovation and

learning, as well as to the efficient
implementation of ideas

14


Knowledge Management
The efforts to systematically gather
knowledge, make it widely available,
and foster a culture of collaboration
and learning

15