Mẫu thư tín trong giao dịch và thương mại

Bas-BASIC CHOLBURI, International Language and Computer School
730/1 Bangplasoi, Maung, Chonburi 20000 Thailand
Tel. 66 38 274480-1 Fax. 66 38 277550
WWW.CHOLBURI.COM
e-mail:
General Tips for Letter Writing
Complimentary Closings
The closing should match the tone of the letter. Listed below are closings that range from the very
formal to the informal.
Very Formal
Respectfully yours,
Yours respectfully,
Formal
Very truly yours,
Yours very truly,
Yours truly,
Less Formal
Sincerely yours,
Yours sincerely,
Sincerely,
Cordially yours,
Yours cordially,
Cordially,
Informal
Regards,
With kindest regards,
With my best regards,
My best,
Give my best to Mary,
Fondly,
Thanks,

See you next week!
WWW.CHOLBURI.COM Page.1 e-mail:
Bas-BASIC CHOLBURI, International Language and Computer School
730/1 Bangplasoi, Maung, Chonburi 20000 Thailand
Tel. 66 38 274480-1 Fax. 66 38 277550
WWW.CHOLBURI.COM
e-mail:
Formats for Typing
Block Style
Date
Name of Recipient
Title/Department
Company
Street Address
City, State, and Zip Code
RE
Dear Name:
Subject:
_________________________________________________________________________________
_________________________________________________________________________________
_________________________________________________________________________________
_________
_________________________________________________________________________________
_________________________________________________________________________________
_________________________________________________________________________________
_________
_________________________________________________________________________________
_________________________________________________________________________________
_________________________________________________________________________________
_________

Sincerely,
(Handwritten Signature)
Writer’s Name
Title
dm (typist’s initials—If the writer is also the typist, you may omit this notation.)
Enclosure
cc Dr. Joseph Hardy
PS:
WWW.CHOLBURI.COM Page.2 e-mail:
Bas-BASIC CHOLBURI, International Language and Computer School
730/1 Bangplasoi, Maung, Chonburi 20000 Thailand
Tel. 66 38 274480-1 Fax. 66 38 277550
WWW.CHOLBURI.COM
e-mail:
Formats for Typing
Indented Style
Date
Name of Recipient
Title/Department
Company
Street Address
City, State, and Zip Code
RE
Dear Name:
Subject:
___________________________________________________________________________
_________________________________________________________________________________
_________________________________________________________________________________
_______________
___________________________________________________________________________

_________________________________________________________________________________
_________________________________________________________________________________
_______________
___________________________________________________________________________
_________________________________________________________________________________
_________________________________________________________________________________
_______________
Sincerely,
(Handwritten Signature)
Writer’s Name
Title
DDB/cm
Enc
cc Dr. Joseph Hardy
P.S.
WWW.CHOLBURI.COM Page.3 e-mail:
Bas-BASIC CHOLBURI, International Language and Computer School
730/1 Bangplasoi, Maung, Chonburi 20000 Thailand
Tel. 66 38 274480-1 Fax. 66 38 277550
WWW.CHOLBURI.COM
e-mail:
General Tips for Letter Writing
Signatures
Always sign your letters in ink and by hand. Do not sign a title such as Mr., Ms., Mrs., Dr., or Rev.
Your title or other designation is typed beneath your signature:
Yours truly,
(Handwritten signature)
Brenda Maxwell, Ph.D.
Research Chemist
Exxon Corporation

Sincerely,
(Handwritten signature)
John D. Maxwell, Vice President
Friedman, Inc.
Sincerely,
(Handwritten signature)
John D. Maxwell
Vice President of Marketing
If you are signing for a boss, add your initials to the right of the signature:
Yours truly,
(Handwritten boss’s name) (Your initials)
Richard H. Gere, Vice President
General Tips for Letter Writing
Signatures
Always sign your letters in ink and by hand. Do not sign a title such as Mr., Ms., Mrs., Dr., or Rev.
Your title or other designation is typed beneath your signature:
Yours truly,
(Handwritten signature)
Brenda Maxwell, Ph.D.
Research Chemist
Exxon Corporation
Sincerely,
(Handwritten signature)
John D. Maxwell, Vice President
Friedman, Inc.
Sincerely,
(Handwritten signature)
John D. Maxwell
WWW.CHOLBURI.COM Page.4 e-mail:
Bas-BASIC CHOLBURI, International Language and Computer School

730/1 Bangplasoi, Maung, Chonburi 20000 Thailand
Tel. 66 38 274480-1 Fax. 66 38 277550
WWW.CHOLBURI.COM
e-mail:
Vice President of Marketing
If you are signing for a boss, add your initials to the right of the signature:
Yours truly,
(Handwritten boss’s name) (Your initials)
Richard H. Gere, Vice President
WWW.CHOLBURI.COM Page.5 e-mail:
Bas-BASIC CHOLBURI, International Language and Computer School
730/1 Bangplasoi, Maung, Chonburi 20000 Thailand
Tel. 66 38 274480-1 Fax. 66 38 277550
WWW.CHOLBURI.COM
e-mail:
Company Name or Letterhead
Address
City, State Zip
February 28, 2007
Addressee
Address
City, State Zip
Dear Ms. Smith:
We are pleased to tell you that we have rescinded our proposed changes to the mileage requirements
for travel awards valid for use to and from Singapore. We have listened to our customers and are not
too big to admit we have made a mistake. As a result, we can still offer the four first-class tickets you
wanted to claim for your frequent-flyer mileage.
At the time you were denied those tickets, we had just recently made the decision to change our
policy and had not received any feedback from customers. Consequently, we are happy you wrote
again and gave us an opportunity to provide the extra tickets due you under the old terms.

I know the delay in getting your tickets must have created some anxiety on your part about your
planned family vacation, and we are sorry for the misunderstanding.
Please do have a nice, enjoyable vacation with these tickets. Thank you for choosing our airline for
all your travel needs.
Cordially,
WWW.CHOLBURI.COM Page.6 e-mail:
Bas-BASIC CHOLBURI, International Language and Computer School
730/1 Bangplasoi, Maung, Chonburi 20000 Thailand
Tel. 66 38 274480-1 Fax. 66 38 277550
WWW.CHOLBURI.COM
e-mail:
Company Name or Letterhead
Address
City, State Zip
June 25, 2002
Addressee
Address
City, State Zip
Dear Ms. White:
We are pleased to inform you that the proper credits have been made to your corporate telephone
account. Due to a clerical error, you were billed for services rendered to a similar number. Your next
bill will reflect a credit of $412.50.
We regret the inconvenience and thank you for promptly bringing the matter to our attention. If you
have any additional billing questions, please call our accounts receivable office at (800) 555-5555.
Sincerely,
WWW.CHOLBURI.COM Page.7 e-mail:
Bas-BASIC CHOLBURI, International Language and Computer School
730/1 Bangplasoi, Maung, Chonburi 20000 Thailand
Tel. 66 38 274480-1 Fax. 66 38 277550
WWW.CHOLBURI.COM

e-mail:
Company Name or Letterhead
Address
City, State Zip
Date
Addressee
Address
City, State Zip
Dear Dr. Jones:
Thank you for telling us about the inferior service you received from our employee, Jeanie Wilson.
We regret she does not meet the high standards of Kleaning Wizards, Inc.
You are a valued customer. As such, we are going to credit your account next month for $212.00
which equals eight hours cleaning.
Please call our customer service department if you have any other problems. Thank you for your
continued patronage.
Sincerely,
WWW.CHOLBURI.COM Page.8 e-mail:
Bas-BASIC CHOLBURI, International Language and Computer School
730/1 Bangplasoi, Maung, Chonburi 20000 Thailand
Tel. 66 38 274480-1 Fax. 66 38 277550
WWW.CHOLBURI.COM
e-mail:
Company Name or Letterhead
Address
City, State Zip
Date
Addressee
Address
City, State Zip
Dear Mrs. Johnson:

We appreciate the letter concerning your February account. The confusion is due to the recent
changes in our rates and billing policy.
Our new policy became effective last January; however, due to an error on our part, you did not
receive notice of these changes. We apologize for this error and are enclosing a pamphlet explaining
the new policy. These changes affect delivery services to rural areas, for packages under one pound,
and monthly rates for daily pick-ups.
Since we failed to let you know about these changes, we will adjust your bill to reflect our original
policy. The new rates will become effective for your company beginning next month.
Sincerely,
WWW.CHOLBURI.COM Page.9 e-mail:
Bas-BASIC CHOLBURI, International Language and Computer School
730/1 Bangplasoi, Maung, Chonburi 20000 Thailand
Tel. 66 38 274480-1 Fax. 66 38 277550
WWW.CHOLBURI.COM
e-mail:
Company Name or Letterhead
Address
City, State Zip
Date
Addressee
Address
City, State Zip
Dear Mr. Brock:
Thank you for sending us the list of discounted books offered by our competitor, TNT Book
Distributors. As we have promised our customers, we will not be undersold; therefore, refunds check
for $54. 87 from your last purchase is enclosed.
Thank you for allowing us to continue to give our customers quality books at discount prices.
Sincerely,
WWW.CHOLBURI.COM Page.10 e-mail:
Bas-BASIC CHOLBURI, International Language and Computer School

730/1 Bangplasoi, Maung, Chonburi 20000 Thailand
Tel. 66 38 274480-1 Fax. 66 38 277550
WWW.CHOLBURI.COM
e-mail:
Company Name or Letterhead
Address
City, State Zip
Date
Addressee
Address
City, State Zip
Dear Ms. Murphy:
Thank you for your recent purchase of Deluxe office chairs. We regret you had to return two of the
chairs.
There is a defect in the adjustment rods of the model you purchased. As a result, all chairs with this
feature are being recalled.
Two new chairs are being shipped to you, and a twenty-five dollar store certificate towards your next
purchase is also on its way to you. We appreciate your letting us know about the problem.
Sincerely,
WWW.CHOLBURI.COM Page.11 e-mail:
Bas-BASIC CHOLBURI, International Language and Computer School
730/1 Bangplasoi, Maung, Chonburi 20000 Thailand
Tel. 66 38 274480-1 Fax. 66 38 277550
WWW.CHOLBURI.COM
e-mail:
Company Name or Letterhead
Address
City, State Zip
Date
Addressee

Address
City, State Zip
Dear Mr. & Mrs. Wendel:
As you have requested, Golden Star Insurance will cancel your policy, effective March 3, 1997. We
regret we can no longer serve you and your family.
The coverage premium has been pro-rated for this billing period. You will receive a refund of $142.
76.
We have enjoyed doing business with you. Please let us know if we can assist you in the future.
Sincerely,
WWW.CHOLBURI.COM Page.12 e-mail:
Bas-BASIC CHOLBURI, International Language and Computer School
730/1 Bangplasoi, Maung, Chonburi 20000 Thailand
Tel. 66 38 274480-1 Fax. 66 38 277550
WWW.CHOLBURI.COM
e-mail:
Company Name or Letterhead
Address
City, State Zip
Date
Addressee
Address
City, State Zip
Dear Mrs. Dennis:
The television ads recently submitted are creative and energetic. However, the celebrity, Shawn “The
Juice” French, is not an appropriate image to represent our company.
We suggest a more wholesome celebrity such as B.G. Davis or Jona Haynes be used in place of “The
Juice.” The appropriate changes should be made as soon as possible and resubmitted for approval.
I look forward to seeing the results.
Sincerely,
WWW.CHOLBURI.COM Page.13 e-mail:

Bas-BASIC CHOLBURI, International Language and Computer School
730/1 Bangplasoi, Maung, Chonburi 20000 Thailand
Tel. 66 38 274480-1 Fax. 66 38 277550
WWW.CHOLBURI.COM
e-mail:
Company Name or Letterhead
Address
City, State Zip
Date
Addressee
Address
City, State Zip
Dear Ms. Holloway:
The designs for the new billboard ads are excellent, portraying an appropriate image for our company
and product line. Unfortunately, many of the images are fading after only three weeks of being
posted. We expect them to last through the time we have leased the billboard space.
I am certain you share our concerns. We would appreciate it if you would immediately check the
quality of the paper being used.
Please notify our office as soon as you have determined a solution to the problem. We look forward
to hearing from you.
Sincerely,
WWW.CHOLBURI.COM Page.14 e-mail:
Bas-BASIC CHOLBURI, International Language and Computer School
730/1 Bangplasoi, Maung, Chonburi 20000 Thailand
Tel. 66 38 274480-1 Fax. 66 38 277550
WWW.CHOLBURI.COM
e-mail:
Company Name or Letterhead
Address
City, State Zip

Date
Addressee
Address
City, State Zip
Dear Mr. Gostein:
We have recently noticed the newspaper advertisements contracted through your agency are
appearing in inappropriate sections of the paper. For example, in the March 3 issue our tire ads
appeared in the Lifestyles section rather than the Automotive section. On March 10, the same ad
appeared in the Food section.
We are aware that newspapers handle an abundance of ads each week and that some misplacement
may occur. However, if the ads continue to appear in inappropriate sections, we will be forced to
withdraw them completely and pursue other options.
Your prompt attention to this matter would be appreciated. Thank you for your time.
Sincerely,
WWW.CHOLBURI.COM Page.15 e-mail:
Bas-BASIC CHOLBURI, International Language and Computer School
730/1 Bangplasoi, Maung, Chonburi 20000 Thailand
Tel. 66 38 274480-1 Fax. 66 38 277550
WWW.CHOLBURI.COM
e-mail:
Company Name or Letterhead
Address
City, State Zip
Date
Addressee
Address
City, State Zip
Dear Ms. Ford:
Thank you for the superior job in the production of our television commercial. We appreciate your
hard work.

However, there seems to be some confusion. Since our commercial is targeted for senior citizens, we
expected it to appear during the early morning hours. Instead, it is being shown late at night.
Please look into this matter and make the proper adjustments.
Sincerely,
WWW.CHOLBURI.COM Page.16 e-mail:
Bas-BASIC CHOLBURI, International Language and Computer School
730/1 Bangplasoi, Maung, Chonburi 20000 Thailand
Tel. 66 38 274480-1 Fax. 66 38 277550
WWW.CHOLBURI.COM
e-mail:
Company Name or Letterhead
Address
City, State Zip
Date
Addressee
Address
City, State Zip
Dear Ms. Whitley:
You recently submitted two radio spots which we readily approved. However, we discovered a third
one, already airing, which was not approved. This particular ad lacks the charm and sophistication we
are attempting to portray.
Please cancel it and contact us before making any more changes.
Sincerely,
WWW.CHOLBURI.COM Page.17 e-mail:
Bas-BASIC CHOLBURI, International Language and Computer School
730/1 Bangplasoi, Maung, Chonburi 20000 Thailand
Tel. 66 38 274480-1 Fax. 66 38 277550
WWW.CHOLBURI.COM
e-mail:
Company Name or Letterhead

Address
City, State Zip
Date
Addressee
Address
City, State Zip
Dear Mr. Callahan,
Brock Systems is a software company that began advertising in National Way Magazine in December
of 1995. Because of our success, we decided to do some tests in the United and Delta in-flight
brochures. We chose United and Delta as our primary exposure vehicles during this start-up phase
because of their attractive layout.
Then in April, we decided to advertise solely in Regional Review. Our research indicated this was a
reasonable way to maintain steady sales growth while minimizing our advertising costs.
Unfortunately, in May’s issue, we were placed between two reader response cards toward the back of
the book making it more difficult for readers to find our ad. After discussing our dissatisfaction with
the placement, Josephine Wiggs granted us a discount for July.
We are now in the middle of the third week of May and sales have continued to drop. It stands to
reason that either the poor placement has had a great impact on our direct sales or Regional Review
is not the right publication for our software products.
I urge you to take our situation into consideration and provide us with compensation on our account.
Should you have any questions or comments, please contact me at (555) 555-5555 or fax (555) 555-
5555.
Thank you for your attention to this urgent matter.
Sincerely,
WWW.CHOLBURI.COM Page.18 e-mail:
Bas-BASIC CHOLBURI, International Language and Computer School
730/1 Bangplasoi, Maung, Chonburi 20000 Thailand
Tel. 66 38 274480-1 Fax. 66 38 277550
WWW.CHOLBURI.COM
e-mail:

Company Name or Letterhead
Address
City, State Zip
Date
Addressee
Address
City, State Zip
Dear Mr. Carlisle:
ShopGold is a local grocery store in your distribution area. We are interested in running weekly full-
page ads in your Sunday edition. The ads would include special weekly prices with the product
pictured.
Please send us the following information: rate listings, deadlines, design specifications, and contract
options. Thank you for your time.
Sincerely,
WWW.CHOLBURI.COM Page.19 e-mail:
Bas-BASIC CHOLBURI, International Language and Computer School
730/1 Bangplasoi, Maung, Chonburi 20000 Thailand
Tel. 66 38 274480-1 Fax. 66 38 277550
WWW.CHOLBURI.COM
e-mail:
Company Name or Letterhead
Address
City, State Zip
Date
Addressee
Address
City, State Zip
Dear Ms. Jones:
Congratulations! KEAR-TV has been successful in its efforts to increase viewership. As a result, we
are interested in using KEAR-TV as our primary medium of advertising.

Our product, disposable toddler underwear, experiences most success when advertised in daytime
slots. Therefore, we would like to speak with your sales representative about developing the
commercials, as well as receive a current rate schedule for the requested time slots.
Keep up the good work. We look forward to doing business with you.
Sincerely,
WWW.CHOLBURI.COM Page.20 e-mail:
Bas-BASIC CHOLBURI, International Language and Computer School
730/1 Bangplasoi, Maung, Chonburi 20000 Thailand
Tel. 66 38 274480-1 Fax. 66 38 277550
WWW.CHOLBURI.COM
e-mail:
Company Name or Letterhead
Address
City, State Zip
Date
Addressee
Address
City, State Zip
Dear Ms. Holiday:
Craftastic, Inc. is interested in acquiring advertising space in the special “Craft Festival Edition” of
your magazine, Home Improvement. According to the demographics supplied by your marketing
department, your publication reaches up to 70 percent of our target market.
We would like to review your rates for an advertisement section consisting of 10 pages of Craftastic
products. Please include any deadlines and/or specifications they need to be aware of.
Sincerely,
WWW.CHOLBURI.COM Page.21 e-mail:
Bas-BASIC CHOLBURI, International Language and Computer School
730/1 Bangplasoi, Maung, Chonburi 20000 Thailand
Tel. 66 38 274480-1 Fax. 66 38 277550
WWW.CHOLBURI.COM

e-mail:
Company Name or Letterhead
Address
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Date
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Dear Mr. Johnson:
Special Edition, the newest night club in town, is interested in purchasing radio spots during three
different time periods. Each of these time slots would include three 30-second spots. The time slots
of greatest interest to us include the Thursday and Friday morning show with Jane and Louise, and
the Thursday evening segment with Mad Mad Chucky K.
Please notify us in writing with regard to submission requirements and deadlines, as well as
scheduling rates. Thank you for your time and attention in this matter.
Sincerely,
WWW.CHOLBURI.COM Page.22 e-mail:
Bas-BASIC CHOLBURI, International Language and Computer School
730/1 Bangplasoi, Maung, Chonburi 20000 Thailand
Tel. 66 38 274480-1 Fax. 66 38 277550
WWW.CHOLBURI.COM
e-mail:
Company Name or Letterhead
Address
City, State Zip
Date
Addressee
Address
City, State Zip
Dear Dr. Kerns:

We have experienced a significant sales increase since our ad appeared in the March issue of your
magazine, Straight Talk.
We would like to establish a standing advertising relationship with Straight Talk in the form of one
full-page ad per monthly issue. Please notify us concerning conditions of a standing ad spot,
including special rates, submission requirements, and the details of a long-term contract.
We are looking forward to working with you again.
Sincerely,
WWW.CHOLBURI.COM Page.23 e-mail:
Bas-BASIC CHOLBURI, International Language and Computer School
730/1 Bangplasoi, Maung, Chonburi 20000 Thailand
Tel. 66 38 274480-1 Fax. 66 38 277550
WWW.CHOLBURI.COM
e-mail:
Company Name or Letterhead
Address
City, State Zip
Date
Addressee
Address
City, State Zip
Dear Ms. Johnson,
Hill Country Homes Co. is planning a Spring Home Blowout Sale. We would like to advertise in
Times-Tribune, particularly in your weekend edition.
Please send us your advertising rate sheet, along with information about the amount of lead time
required, mechanical specifications and upcoming special sections that might of interest to us.
Sincerely,
WWW.CHOLBURI.COM Page.24 e-mail:
Bas-BASIC CHOLBURI, International Language and Computer School
730/1 Bangplasoi, Maung, Chonburi 20000 Thailand
Tel. 66 38 274480-1 Fax. 66 38 277550

WWW.CHOLBURI.COM
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Company Name or Letterhead
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Dear Mr. Kelton:
Devon’s line of menswear has experienced substantial growth since we enlisted the services of J.J.
Advertising. Your agency has used several different media in promoting our menswear, including
radio and television spots, magazine ads, and direct mail campaigns.
To expand our design department, we are planning to trim the advertising budget. This would mean
eliminating certain advertising media which we feel are less successful and concentrating on those
which most directly affect profit margins.
Our marketing/advertising department is planning a meeting to review the effectiveness of different
media and would appreciate your participation in the process. The meeting is tentatively scheduled
for July 9 at 9:00 a.m. Please notify our department assistant, Janice, at (555) 212-1212 concerning
your availability.
Sincerely,
WWW.CHOLBURI.COM Page.25 e-mail: