BÁO cáo HIỆN TRẠNG và kế HOẠCH NÂNG cấp WEBSITE DỊCH vụ TRỰC TUYẾN (INTERNET BANKING) NGÂN HÀNG TMCP bắc á e

BÁO CÁO HIỆN TRẠNG VÀ KẾ HOẠCH NÂNG CẤP WEBSITE DỊCH
VỤ TRỰC TUYẾN (INTERNET BANKING) NGÂN HÀNG TMCP BẮC Á
THE STATUS REPORT AND PLANS TO UPGRADE WEBSITE
INTERNET BANKING OF BACA BANK
1.Introduction
BacA bank was established by the governor’s decision of state Bank of
Vietnam in 1994, stock was contributed by charismatic shareholders, is one of the
big join-stock commercial banks, have the healthy business activities and effective,
contributing to the development of Nghe An province and the country in general.
The main headquarters of BacA Bank is located in Vinh city, Nghe An
province, Nghe An province with the network throughout the provinces, cities of
the country’s key economic.Now, share capital of BacA Bank is 3000 billion, with
more than 1500 staffs and 136 agencies/ transaction –rooms around the country.
BacA Bank has the young leadership and administration, self – motivated,
have extensive experience in management and administration of banking
operations on finance market – currency market in the county and on the world.
BacA Bank is one of the first banks have heplored very successful the software
Core Banking is called “SYMBOLS”. Is has made by Sungard System Access, of
the solution of multi – core banking, providing operations: wholesale, retail capital
management and commercial, support to online transactions.
2. Real situation
Nowaday, our country is standing threshold of international economic
integration, bring to many chances for business, but it’s also challenge to improve
theirown “resistance” to face to difficulties on the world. Moreover, Vietnamese
are adjusting to transaction through the internet environment more and more, it
gave for business a new task for services companies.


BacA Bank isn’t excepted, precursor of BacA Bank was an investment and
development bank for rural’s agriculture, through the process of self – renovate
BacA Bank isn’s separate the initial selected targets, but it will be more develop

than agricultural associate modernization, a retail bank will be more friendly with
Vietnamese. The fact that, BacA Bank has changed and identified new trade name
in 2012, invested and upgraded for online payment system, website baca-bank.vn
has upgraded, redesigned to visual will be more lively and suitable with almost
users can acess to use the bank’s services easily, continous 24/24 hours for each
day.
Compared with domestic banks, BacA Bank with banks such as:
Techcombank, MB Bank, Eximbank,DongA Bank… BacA Bank is considered to
be one of the banks have information technology and electronic commerce system
are very develop.
3. Dissection SWOT ( Related to information technology, information system,
e-commerce)
In order to have an information technology development strategy, information
system, e-commerce, IT rooms has analysed advantages, disadvantages, chances,
challenges of BacA Bank to build up strategies based on scientific basic to the
board for approval
Opportunities

Threats

-Demand payment products - Subject to fierce competition
online
SWOT Matrix

is

increasingly from rival banks in the country.

developed.

- Requirement about the quality’s

- Have many companies which services
provice

products

of

customers

are

service increasingly developed, simply

suitable with payment online.

the

operation

- Encouraged goverment

interface,

done,

intuitive,

perspicuous

highly

confidentcal infomation.
-

The

real

situation

about

information steal of customers


and e-commerce fraudulents are
Strengths

increasingly sophisticated.
Strategies

Strategies

- Having modern software system, Use strengths to broadcast on Exploting strengths to overcome
advanced, having many service the mass media to everyone opponents
products the highly security.

will have more knowledge

- Have prestigious in the country about Bac A Bank and the
and on the wolrd.

services’s bank

- Have extensive experience staff
line up, high level, enthusiansm.
- Friendly transaction, easy to use,
can carry out everywhere,whenever
Weaknesses
Promoting the products to the
customers is still limited and the

Strategies

Strategies

habits about online payment is still To recognize weaknesses to Minimize weaknesses to complete
very new with Vietnamese.

repair

in

order

to

catch with rivals

Not compatible with other browsers chances
other than IE8
The value transaction is limited
(limit the high transaction and the
low transacsion)
Controlling information still have
many mistakes and waste time.
Now,we are only paying with the
businesses in the country.

4. Compare with 3 competitors in the same industry
Compare with 3 competitors in the same industry. Those are Maritime
Bank, Techcom Bank and Vietcombank.


(Source: )

(Source: )


(Source: )

(Source: />
About the same: almost banks have the same interface of website, very easy
to manipulate even for people who don’t have much knownledge about internet.
Specially, the website of banks use high security measures in oder to ensure about
the information’s users.The main color, to recognize the trade name of banks also
have disgned very skilful in each website.

About differences: website internet banking of Bac A Bank is only adjust with
the IE environment have Java 6 and over, and the different browser such as firefox,
chrome. Some missing functions such as: recover password function is not
available at the website of BacA Bank.
5. Dissection experences, lessons from domestic and foreign enterprises
With the explosion of information technology today, along with the complete
banking, services directly to customers, the development of online payment
technology no longer a target that’s required to set out. But in fact, there are many
lessons about risk when we use online payment on the internet, these risks are
influenced on buyer or seller, about providers as banks will be the person who have
many effect about their charicmatic and money.
Some examples about the rick of banks in the digital age:
a.

China loss 46 billion USD because of comercial cheating :

/>b.

Customers

of

citigroup

loss

about

3

million

USD

:

/>In oder to keep off risk when we use online payment, banks issued the cards
and used primarily the true method OTP (one time password). This is a type of
password randomly one time only and send from SMS to the cellphone number.
The password can send to Token Key ( OTP device automatic) of customers
registered with the cards to provide commercial authenticantion code for users.
Links with website of the provide products units, charismatic services,
confidence.
Improving the website of bank by hiring the independent security origanizes
such as: Bkis to survey all of systems to find out the gaps of security before


providing services. Besides, banks are planning to deloy the signature applications
to ensure security for the electronic banking transaction.
6. The applications of information technology solutions in banking sector.
Depen on each the specific step, we need to have the solutions and “intake” to
bring the high efficiency. In the current period, the goverment laied development of
information technology down as a policy. So, it requires must to issuance of legal
frameworks using information systems are liquidated very safety.
For the problem about current security and safety, in addition to developing
the systems need to set the standards about the application of information
technology proximity to international practises, promulgating standards about
information technology in banking in order to ensure safe; improving effective
state management about infomation technologu promulgating the normative

adjustment problems arise in the application process of information technology,
check and timely all activities don’t comply with and risk – oriented testing...
Besides, need to develope the information technology resources, high
technology resources in the bank, organizing cooperation programs with foreign in
the training of human resources and each project. The organization is training in
width, training depend on the online form to ensure the fast speed and the wide
rane in oder to meet deman for rapid deloyment all applications of information
technology activities in banking; Inviting many senior expects from leading banks
on the world such as: HSBC,citibank...in order to join in the team of technology
development.
7.The strategy information technology and e-commerce applications in
banking
Investment about technology of banks can divided into 2 major types of
programs:
Firstly: Investing in basis and the technology systems architecure to ensure
the best technology architecture, having efficiency and wide-open highly like


safety about information security, ensuring that can support the high level business
growth in many years.
Secondly, the programs which invest in the new technology to give the
preemient products, preemient services. About services, Bac A Bank deloied many
automatic projects of the main business activities such as: approving redit, issuring
and paying LC, trade money and overseas national currency exchange... in order to
reduce the waiting period of customets, improving the staff’s effective works and
minimizing the risks in activities.
Specially, Bac A Bank is deloying the advanced customers system to help the
staff can take care of customers carefully and indentify accross all channels such
as: Branch or call center, predicting about the demands about service products of
customers bring out timely and exactly counsellors.

Bac A Bank also invests the technology in improving and bring out the new
products very continous, from the products and features on the electronic channels
such as: Digital bank, ATM,the produts on mobile-phone to pricing systems allows
and processing all products complex stucture related to finance market and capital
market. For example, Bac A Bank is carrying out deloy the using of online bank on
many different services with fixed computers such as: iPad,iphone and many
browsers such as: IE, safari,firefox...
Forth coming, our bank will deloy the payment without the cards application
in oder ti raise advantages for customers in payment activities.
8. The action plans and the specific objectives
8.1 The action plans:
Depen on the plan has setted out, IT room was built the specific investment
projects, deloyment time, the number of staff and the expected efficiency when
bring the software to use:
The cost of buying software: 3 000 000 USD ( equivalent: 63 000 000 000
dong)


The cost of hardware system: 600 000 USD (equivalent: 12 600 000 000
dong)
Time carry out expected: 12 months (including 10 months to deloy the
software and integrating the system, 2 months for trail run
Number of information technology staff expected: 20 people.
The average cost of maintaining the system: 250 000 USD per year
(equivalent: 5 250 000 000 VND)
The average cost for staff’s salary: 2 000 000 000 per year
The average transaction costs: 3 300 VND per transaction. Not collect the cost
of internal transaction.
After 12 months of operation, number of users the service and projectd
turnover:

The cost of buying the software and hardware bank originally planned
depreciation in 10 years. Equivanlent 7 560 000 000 dong per year
The system consis of following modules:
module

Core

module E-Banking

Banking

module

MIS

(Management Information
System)

Module Common Services

Module SMS Banking

Module

Module Customer

Module Phone Banking

(HR)

infomation (CIF)

Module Internet Banking

Module Payroll

Module general ledge(GL)
Module Deposit
Module Saving
Module Customer lending
(Loan)
Module Cash Vault
Module Remittance
Module Trade Finance
Module SBV Report

human

Module Asset

resource


8.2 Detail of turnove, profits every year:


ESTIMATED REVENUE PROFIT TABLE
Tar
1

get
Number of

1st year

2nd year

3rd year

4th year

5th year

6th year

7th year

8th year

240,000

270,000

320,000

380,000

450,000

480,000

560,000

600,000

3,000

3,000

3,000

3,000

3,000

3,000

3,000

3,000

12

12

12

12

12

12

12

12

8,640,000,000

9,720,000,000

11,520,000,000

13,680,000,000

16,200,000,000

17,280,000,000

20,160,000,000

21,600,000,000

people
expected to
2

use
Transaction
ees(Not

consist of

3

VAT)
The average
number of
transaction

4

yea/ person
Total
collected

5

charge
The average

7,250,000,000

7,250,000,000

7,250,000,000

7,250,000,000

7,250,000,000

7,250,000,000

7,250,000,000

7,250,000,000

6

cost
The average

1,390,000,000

2,470,000,000

4,270,000,000

6,430,000,000

8,950,000,000

10,030,000,000

12,910,000,000

14,350,000,000

7,560,000,000

7,560,000,000

7,560,000,000

7,560,000,000

7,560,000,000

7,560,000,000

7,560,000,000

7,560,000,000

(6,170,000,000)

(5,090,000,000)

(3,290,000,000)

(1,130,000,000)

1,390,000,000

2,470,000,000

5,350,000,000

6,790,000,000

profit

7

annual
Annual
depreciation

8

rate
Profit
before tax

Unit: VND


Like this, after 4 years of operation, business activities began to interest. So, when the number of users services are
increasingly every year. The bank can apply the accelerated depreciation method to recovery of capital quickly to continue
research, investing the new system.


CONCLUSION
Electronic banking is the modern payment method whit many preemient. It’s
great influence not only about things which are easily recognized as increasing the
number of customers and banking services, reduce costs, ruduce intermediaties,
creating favorable conditions for customers…but also about things which are very
difficult recognized such as payment model, financial performance, market
structure, laws and policies… far-reaching impact on the entire economy and
society domestic and international.
Electric banking is a revolution in the field of finance area. It’s not only open
the chances for development of bank stunned financial but also the chances to

develop the information technology industry, tourism, products, consumer services.
Electronic bank is a part of the process “globalization”.
However, still having many poblems need to research and improve in the
areas such as: econimic, technical, laws and society in order to promote
development of Vietnam’s electronic banking. But, look at the trend of
development of e-banking on the world and Vietnam’s first step in the area, we can
confirm that the stain is going to successful implementation of e-banking
Reference material
1.

Textbook:” Information technilogy system administration” – Dr

2. www.techcombank.com.vn
3. www.msb.com.vn
4. www.vietcombank.com.vn
5. Internal documents of BacA Bank.