Cisco press internet phone services simplified apr 2006 ISBN 1587201623

InternetPhoneServicesSimplified
ByJimDoherty,NeilAnderson
...............................................
Publisher:CiscoPress
PubDate:April25,2006
PrintISBN-10:1-58720-162-3
PrintISBN-13:978-1-58720-162-2
Pages:176

TableofContents|Index

InternetPhoneServicesSimplifiedgivesyouthemostbasicneed-to-knowinformationand
thenteachesyouhowtogetthemostoutofyourVoIPphoneservices:
UnderstandhowbroadbandVoIP,InternetVoIP,andVoIPChatserviceswork
Learnaboutandcomparedifferentservices,theiradvantages,andtheirlimitations
Subscribetoaservice,installequipment,andtroubleshootissuesthatmightarise
Integrateservicesintoyourhome,includingreusingyourexistinghousetelephone
wiringandphonehandsets
ExtendVoIPthroughoutyourhomebyusingmultiline,extendablecordlessphone
systems
TakeadvantageofVoIPfeatures,includingvirtualphonenumbersandlisteningto
voicemailusingyourcomputerwhiletraveling
Internetphoneservicesoffergreatadvantagesoverexistingtelephonesystems,allowing
youtosavemoneyandmakeandreceivecallsusinghigh-speedandbroadbandservices.
TohelpyoutakeadvantageofallthattheInternethastooffer,InternetPhoneServices
Simplifiedprovidesyouwithanillustratedguidetounderstanding,selecting,andsetting
upvoiceoverIP(VoIP)phoneservices.
InternetPhoneServicesSimplifiedisn'toverlytechnicalyou'llgetjustwhatyouneedso
thatVoIPdoesn'tseemlikeamysteryandsothatyoucanmakegoodchoicesabout
Internetphoneservices.
Providesafull-colorillustratedandsimpleapproachtolearningaboutVoIP

Followstep-by-stepinstructionsforselectingandinstallingVoIPathome
ExplorenewInternettelephonyfeaturesandservices


ApprovedforTechnicalAccuracybyTheGeekSquad
ThisbookispartoftheNetworkingTechnologySeriesfromCiscoPress®,theonly
authorizedpublisherforCiscoSystems®.


InternetPhoneServicesSimplified
ByJimDoherty,NeilAnderson
...............................................
Publisher:CiscoPress
PubDate:April25,2006
PrintISBN-10:1-58720-162-3
PrintISBN-13:978-1-58720-162-2
Pages:176

TableofContents|Index

Copyright
AbouttheAuthors
AbouttheTechnicalReviewers
Acknowledgments
Foreword
Introduction
StartingAssumptions
MicrosoftWindows
MostlyLinksys
TipsfromtheGeekSquad
PartI:InternetTelephonyFundamentals
Chapter1.TraditionalPhoneSystems
IntheBeginning
RiseoftheMachines
MaBell
BreakingUptheHappyFamily
MobileTelephoneSystem
Internet
Consolidate,Merge,andAcquire
ImportantThingstoKnowAboutthePSTN
Chapter2.VoiceoverIP(VoIP)
CircuitSwitchingandPacketSwitching
PuttingItAllTogether
Chapter3.AdvantagesofBroadbandPhoneServices

LoweringYourMonthlyPhoneBill
PhoneNumberFlexibility
OnlineCallManagement
SummaryofAdvantages
Chapter4.KnowingYourLimits
Reliability
911andE911
SummaryofLimitations
Chapter5.FromtheGeekSquadFiles
PartII:ChoosinganInternetPhoneService
Chapter6.InventoryofBroadbandPhoneServices
InternetVoIPPhoneServices
CableVoIPDigitalPhoneServices
VoIPChatServices
SummaryofBroadbandPhoneServices
Chapter7.SelectinganInternetPhoneService

WhatWillIUseItFor?
WhatIsMyBackupPlan?
WhichServiceShouldIChoose?
Summary
Chapter8.SelectingVoIPEquipment
CableVoIPServiceEquipment
InternetVoIPServiceEquipment
VoIPChatServiceEquipment
Summary
Chapter9.FromtheGeekSquadFiles
PartIII:GoingVoIPatHome
Chapter10.ConnectingtheVoIPEquipment
StartingPoint
ConnectingCableVoIPService
ConnectingInternetVoIPService
ConnectingVoIPChatService
MakingaTestCall
911orE911Registration
Summary
Addendum:ManuallyConfiguringTerminalAdaptersforHomeNetworksUsing
StaticIPAddresses
Chapter11.MakingVoIPAccessibleThroughoutYourHome
UsingCordlessPhoneswithVoIP

UsingYourHomeTelephoneWiringwithVoIP
IssueswithMultipleHandsets
MultilineVoIPServices
SpecializedPhoneDevices
Summary
Chapter12.UsingWirelessNetworkstoExtendVoIP
WirelessBridges
WirelessPhoneJacks
Summary
Chapter13.Troubleshooting:CanYouHearMeNow?
ClassifytheTrouble
ServiceConnectionProblems
VoiceQualityIssues
Dialing-RelatedIssues
GettingAdditionalHelpfromYourVoIPProvider
Summary
Chapter14.FromtheGeekSquadFiles

PartIV:VoIPChatServices
Chapter15.VoIPChatServices
InstantMessaging
InternetMessagingwithVoice
Summary
Chapter16.UsingSkypeandGoogleTalk
InstallingandUsingSkype
InstallingandUsingGoogleTalk
Summary
Chapter17.TheFutureofTelephony
AReviewofWhatWeHaveNow
TheCostBattle:ConsumersVersusCompaniesandGovernments
SystemConvergence
FutureUseScenario
Conclusion
Chapter18.FromtheGeekSquadFiles
Glossary
Numerics
A-B
C
D
E

F
G
H
I
J-K
L
M-N

P
R
S
T
U
V-W-X-Y-Z
Appendix
Index


Copyright
Anillustratedguidetounderstanding,selecting,and
implementingVoIP-basedInternetphoneservicesforyour
home
InternetPhoneServicesSimplified
JimDoherty
NeilAnderson
Copyright©2006CiscoSystems,Inc.
CiscoPresslogoisatrademarkofCiscoSystems,Inc.
Publishedby:
CiscoPress
800East96thStreet
Indianapolis,IN46240USA
Allrightsreserved.Nopartofthisbookmaybereproducedor
transmittedinanyformorbyanymeans,electronicor
mechanical,includingphotocopying,recording,orbyany
informationstorageandretrievalsystem,withoutwritten
permissionfromthepublisher,exceptfortheinclusionofbrief
quotationsinareview.
PrintedintheUnitedStatesofAmerica1234567890

FirstPrintingApril2006
LibraryofCongressCataloging-in-PublicationNumber:
2005936930


WarningandDisclaimer
ThisbookisdesignedtoprovideinformationaboutInternet
telephonyservicesandapplications.Everyefforthasbeenmade
tomakethisbookascompleteandasaccurateaspossible,but
nowarrantyorfitnessisimplied.
Theinformationisprovidedonan"asis"basis.Theauthors,
CiscoPress,andCiscoSystems,Inc.shallhaveneitherliability
norresponsibilitytoanypersonorentitywithrespecttoany
lossordamagesarisingfromtheinformationcontainedinthis
bookorfromtheuseofthediscsorprogramsthatmay
accompanyit.
Theopinionsexpressedinthisbookbelongtotheauthorand
arenotnecessarilythoseofCiscoSystems,Inc.

TrademarkAcknowledgments
Alltermsmentionedinthisbookthatareknowntobe
trademarksorservicemarkshavebeenappropriately
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shouldnotberegardedasaffectingthevalidityofany
trademarkorservicemark.

CorporateandGovernmentSales
CiscoPressoffersexcellentdiscountsonthisbookwhen
orderedinquantityforbulkpurchasesorspecialsales.

Formoreinformationpleasecontact:U.S.Corporateand
GovernmentSales:1-800-382-3419

ForsalesoutsidetheU.S.pleasecontact:InternationalSales



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Copyright©2003CiscoSystems,Inc.Allrightsreserved.CCIP,
CCSP,theCiscoArrowlogo,theCiscoPoweredNetworkmark,
theCiscoSystemsVerifiedlogo,CiscoUnity,FollowMe
Browsing,FormShare,iQNetReadinessScorecard,Networking
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Inc.;ChangingtheWayWeWork,Live,Play,andLearn,The
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StudyareservicemarksofCiscoSystems,Inc.;andAironet,
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andanyothercompany.(0303R)
PrintedintheUSA

Dedication
JimDoherty:IdedicatethisbooktoKenDoherty,PhilDoherty,
PaulDoherty,DaveDoherty,JoanneGrover,MattDoherty,and
RobertDohertythebestbunchofpotentialkidneydonorsaboy
couldeverhopefor.
NeilAnderson:Idedicatethisbooktomytwobeautiful
daughters,CourtneyandJillian.Studyhardkids.Youmight
needtosupportyourdadsomedaywhenheisnolongerableto
controlhisbodilyfunctions.


AbouttheAuthors
JimDohertyisthedirectorofmarketingandprogramswith
SymbolTechnologies'industrysolutionsgroup.Priortojoining

Symbol,JimworkedatCiscoSystems,whereheledvarious
marketingcampaignsforIPtelephonyandroutingand
switchingsolutions.Jimhas17yearsofengineeringand
marketingexperienceacrossabroadrangeofnetworkingand
communicationstechnologies.JimisthecoauthorofCisco
NetworkingSimplifiedandHomeNetworkingSimplifiedandthe
authorofthe"StudyNotes"sectionofCiscoCCNAExam#640607FlashCardPracticeKit.JimisaformerMarineCorps
sergeant;heholdsaB.S.degreeinelectricalengineeringfrom
N.C.StateUniversityandanM.B.A.fromDukeUniversity.
NeilAndersonisaseniormanagerinenterprisesystems
engineeringatCiscoSystemsandiscurrentlyresponsiblefor
enterprisewide-areanetworking,branch-officenetworking,and
teleworkingsystemsarchitectures.Neilhasmorethan20years
ofdiversetelecomexperience,includingpublictelephone
systems,mobiletelephonesystems,IPnetworks,wireless
networking,andhomenetworks.Neilhasheldrolesinresearch
anddevelopment,systemsengineering,andtechnical
marketing.NeilisthecoauthorofHomeNetworkingSimplified.
AtCiscoSystems,Neilleadsthedevelopmentofnetwork
systemsarchitectures,includingvoiceoverIP(VoIP),wireless
LAN(WLAN),andsecuritytechnologies,forenterpriseand
small-businesscustomers.Neilholdsabachelor'sdegreein
computerscience.




AbouttheTechnicalReviewers
DougFosterisacustomersolutionsmanagerinthesalesfield
marketinggroupwithCiscoSystemsandcurrentlyworksinthe

areaofpacketvoice,video,anddataconvergence.Inhis30
yearsoftechnicalandmanagementexperienceincompanies
suchasJohnDeere,Alcatel,Cisco,andprivatebusiness,Doug
hasbeenasignificantcontributortotheevolutionofthe
Internetandhasmanystoriestotellaboutitsearlydays.Doug
hasarchitectedandinstalledinternationalnetworks,andhewas
responsibleforthemigrationofJohnDeere'sworldwideSNA
businessnetworkintoamultiprotocolintranetinthemid1980s.Asaresultofhiswork,DougwasaskedbytheU.S.
DepartmentofDefensetospeakatInterop'88onhow"John
DeerebuilttractorsusingTCP/IP."Thiswasnearlyadecade
beforemostbusinessesbegantoleveragethevalueofthe
Internetande-commerceapplications.DoughasaBSMEfrom
IowaStateUniversityandlivesinCary,NorthCarolina,withhis
wifeCindy.WhennotbusywithworkorfamilydaughtersErin
andAmber,son-in-lawJeremy,andgrandsonJakeDougdevotes
hisfreetimetowritinghisfirstbook(ConvinceMe!)andtosea
kayaking.
BradleyMitchellwritesforthewireless/networkingsiteat
About.comwherehehasproducedonlinetutorialsand
referencecontentoncomputernetworkingtopicsforsixyears.
BradleyisalsoaseniorsoftwareengineeratIntelCorporation.
Duringthepast12yearsatIntel,hehasdeveloped,validated,
andadministeredawiderangeofnetworkhardware/software
systems,publishedresearchpapers,anddevelopedpatents.
Bradleyobtainedhisbachelor'sdegreefromM.I.T.andhasa
master'sdegreeincomputersciencefromtheUniversityof
Illinois.

Acknowledgments
Theauthorswouldliketothankthefollowingpeople:
ThefinefolksatCiscoSystemsandLinksysNetworkswho
provideduswithgear,technicalassistance,andsupport;
somereallysmartfolksatCiscoSystemswhoputupwith
ourtechnicalquestions:StuartHamilton,JoelKing,and
SteveSchubert;ouroutstandingpublicationteamwho
keepsusontask:JohnKane,ChrisCleveland,Patrick
Kanouse,KatherineLinder,andtheentireCiscoPressstaff.
Thetalented,knowledgeable,andhighlyentertainingGeek
Squadteamwhoprotectedourreadersandwilltrytheir
bestnottomakefunofuswhentheytroubleshootour
designs:ChiefInspectorRobertStephensandthemany
GeekSquadagentswhoprovidedinsightandcommentary.
OurillustratorNathanClement,whoissomehowableto
figureoutexactlywhatwewantevenwhenitisnotwhat
weaskfor.
MicheleHeliesatVonagewhomweareindebtedtoforher
persistence,commitment,andputtingupwithour
pestering.
AveryspecialthankstoourtechnicalreviewersDougFoster
andBradleyMitchell.Somehowtheseguyswereabletowade
throughourrandom,rawwritingsandhelpshapetheminto
somethingworthreading.
JimDohertywouldliketothank:NeilAnderson,mycoauthor
andfriend,andmywonderfulfamily,Katie,Samantha,and
Conor,fortheirnever-endingsupportandinspiration.

NeilAndersonwouldliketothank:Myfamily,whocontinuesto
putupwithmydisappearancesfromnormalfamilylifesothatI
canwritethisstuff.Ohyeah,IwouldalsoliketothankJim
Dohertyforbeingmyfriendandcoauthor.Mayyouonceagain
duelonthestreetsofTokyowithumbrellas.




Foreword
AcoupleofyearsagoIponderedwhatsomeconsideredtobe
anabsurdidea:Whycouldn'tthebackbonethatservesup
millionsofpageviewsasecondcarryvoicetoo?Andwhy
couldn'tweliterallyunplugthephonecompanyandplugour
phoneintoourInternetconnection?
Theideadidn'tturnouttobeasabsurdassomethought,and
baseduponthisconcept,andatechnologycalledvoiceover
InternetProtocol(VoIP),Vonagewasbornin2001.Usingan
existinghigh-speedInternetconnection,Vonagetechnology
enablesanyonetomakeandreceivephonecalls,worldwide,
withatouch-tonetelephoneafeature-richandcosteffective
alternativetotraditionaltelephonyservices.
ThemostimportantconcepttothinkaboutwithVoIPandallits
relatedapplicationsisthatVoIPhaspassedtheearlyadopter
stage,andhasprovenitsdurability,whichmakesusallecstatic.
VoIPisworkingnotonlyforthetechnicallygifted,butalsofor
theaverageconsumer.Today,morethan4millionU.S.
householdsuseVoIP.
Hencethistimelybook,InternetPhoneServicesSimplified,
whichaddressestheexcitingtechnologiesbehindbroadband

phoneservicesandprovidesthereaderwiththeinformation
neededtomakeinformeddecisionsaboutwhichphoneservice
isrightforthem.ThebookstartswithanoverviewofVoIP,
followedbyguidanceonselectingaservice.Alsocoveredishow
totakefulladvantageofsomespecialfeaturesthatbroadband
serviceprovidersoffer,suchasonlinecallmanagementand
Vonage'svirtualnumberservice,aswellasthebestwayto
integratephoneserviceswithyourhomenetworkand
telephones.
InternetPhoneServicesSimplifiednotonlydemonstratesthe


fantasticflexibilityandfeature-richservicesenabledbyVoIP,
butitwillalsohelpyoutounderstandyouroptionsinchoosing
abroadbandservicethatisrightforyou.So,ifyouarereadyto
exploreanexcitingalternativetotraditionalphoneservicethat
willallowyoutocommunicateinamoreefficient,lesscostly
manner,thenthisisthebookforyou.
Sincerely,
JeffreyA.Citron
VonageChairmanandChiefStrategist




Introduction
YouhavemostlikelyheardaboutInternettelephonyorvoice
overIP(alsoknownasVoIP)bynow(thetermsarefairly
interchangeable).It'sfree,it'sgreat,it'severythingthe
advertisementssayitis,anditisapplicabletoeveryone.Oris

it?
ThisbooksexaminesInternetphoneservicesinmoredetail,
givingyouwhatwehopeisaclearpictureofwhattheyareand
whattheyarenot.Youhavemanythingstoconsiderbefore
subscribingtoanInternettelephonyservice.Thisbookwalks
youthroughalltheconsiderationsandseparatesthetruthfrom
thehype.
Inadditiontoprovidingyouwiththeinformationyouneedto
determinewhetherVoIPisrightforyou,thisbookgivesyoua
step-by-stepwalk-throughofhowtoinstallitandintegrateit
withyourexistinghomenetworkandtelephones.Wealsolook
intosomemoreadvancedInternettelephonyoptionsthatare
growinginpopularity.




StartingAssumptions
Weassumethatyoualreadyhaveahomenetworkinstalledand
runninginyourhome.Wealsoassumethatyouhave(orwill
acquire)high-speedbroadbandInternetservice.Wedon'tcover
howtosetupahomenetworkinthisbookorhowtoget
connectedwithhigh-speedbroadbandInternetservice.Ifyou
needhelpwitheither,werecommendthatyoupickupacopyof
ourotherbook,HomeNetworkingSimplified.




MicrosoftWindows

ForallPCsetupsusedinthisbook,wereferenceonlyMicrosoft
Windowsbecauseitisthemostcommonoperatingsystemin
usetoday.Ifyouareusingadifferentoperatingsystem,the
configurations,instructions,andscreenshotsmaynotdirectly
apply,buttheunderlyingprinciplesandtasksarecommon
acrossmostoperatingsystemsinusetoday.


MostlyLinksys
AswedidinHomeNetworkingSimplified,weonceagainuse
Linksysequipmentexclusivelyforournetworkinggear.We
believethatLinksyshasthemostcomprehensiveandeasy-touse/installhomenetworkingproductsuite.Infact,theonly
timewestrayfromLinksysinthisbookiswhenthecompany
doesn'tmakethetypeofdevicewearelookingfor(whichis
rare).Onebenefitofallthisisdevicecompatibility,which
becomesimportantasthenetworkyoubuild(andthenumber
ofdevicesconnectedtoit)grows.




TipsfromtheGeekSquad
Attheendofeachsectionofthisbookisachapterwrittenby
ourgoodfriendsfromtheGeekSquad.Forthoseofyounot
familiarwiththeGeekSquad(),itis
a24-hourcomputersupporttaskforceestablishedtoprotect
societyfromtheassaultofcomputerizedtechnology.TheGeek
Squadsavesyourbacksideandprotectsyoufromtheevil
forcesofinefficientnetworks,crashingharddrives,andcorrupt
files.Itcandothefollowingthings:

Restrainmisbehavingharddrivesandrecoverrecalcitrant
data
Rehabilitatedisobedientoperatingsystems
Makenonprintingprintersprint,nonscanningscannersscan,
andnonconnectingconnectionsconnect
Isolate,quarantine,anddestroycomputer/softwareviruses
Resuscitatedeadlaptops,PDAs,anddesktops
Endunrulycomputeractivity,reestablishinghumanity's
dominanceovertechnology
Securenetworksfromintruders,keepingthembuttoned
downandforyoureyesonly
Allowyoutothrowawayeverymanualyouneverwere
goingtoreadanyway
Inshort,ifyoueverhaveacomputerornetworkproblem,call


theGeekSquad.
Thesefinefolkshaveagreedtohelpushelpyou.Withyouin
mind,theyhaveagreedtoread,review,anddebugournotes
anddesignplans.ThechaptersthattheGeekSquadprovides
areacollectionofnotes,lessonslearned,andanecdotesthat
thisuniquecomputersupportcompanyhascollectedoverthe
yearswhilehelpinghomenetworkinguserswithcomputerand
networkproblems.Inaddition,youseetipsfromtheGeek
Squadinterspersedthroughoutthebookwhenacommonissue
orimportantpointwarrantsaseparatecallout.Weflagthese
tipswithaGeekSquadicon.