Đề cương trắc nghiệm Hành Vi Tổ Chức (Organizational Behavior) CHƯƠNG 1

Chapter 1: Introduction to the Field of
Organizational Behaviour
1-1. Organizations are best described as:
a. groups of buildings in which people are paid from the
same budget.
b. groups of people who work interdependently
toward some purpose
c. Closed systems that operate without consideration of
space, time, or people.
d. Any entity that can exist without the need to acquire
knowledge.
e.

physical structures with observable capital equipment

1-2. The main reason for studying organizational behaviour is
to:
a.

Understand organizational events

b.

Influence organizational events

c.

Predict organizational events

d.

All of the above

e.

Only 'a' and 'c'


1-3. According to the text, which of these is NOT one of the
emerging trends in organizational behavior?
a.

Increasing globalization

b.

Increasing command-and-control leadership

c.

Increasing workforce diversity

d.

The shift toward employability

e.

Increasing tendency to use teams

1-4. Which of these statements is FALSE?

a. The trend toward globalization means that we need to
consider cultural contingencies of OB concepts.
b. Increasing workplace diversity can potentially
improve decision making and team performance on complex
problems.
c. Information technology challenges traditional business
logic regarding how employees interact and how organizations
are configured.
d. An emerging trend in organizational behaviour is the
increasing emphasis on ethical values and behaviour.
e. As telecommuting increases, corporate leaders
need to put more emphasis on evaluating employees for their
face time.


1-5. Which of the following is a "secondary" category of
diversity?:
a.

Age

b.

Ethnicity

c.

Gender

d.

Income

e.

All of the above

1-6. More than half of the people who currently immigrate to
Canada originate from:
a.

Asia

b.

The United States

c.

The United Kingdom

d.

South America

e.

Australia and New Zealand

1-7. Any job in which the individual does not have an explicit or

implicit contract for long-term employment or the one in which
minimum hours of work can vary in a non-systematic way is
called:
a.

outsourcing


b.

telecommuting

c.

grafting

d.

a network structure

e.

contingent work

1-8. Cross functional teams that operate across space, time, and
organizational boundaries with members who communicate
mainly through electronic technologies are referred to as:
a.

network organization teams

b.

virtual teams.

c.

open systems

d.

independent teams

e.

knowledge management teams

1-9. Which of the following does NOT represent a belief that
anchors organizational behaviour?
a.

OB should view organizations as open systems

b. OB should assume that employees are more
effective in teams
c.

OB should draw on knowledge from other disciplines

d. OB should rely on the scientific method to generate

knowledge


e. OB topics can be studied from multiple levels of
analysis
1-10. Network organizations are more common today because:
a.

of increasing employability.

b.

of increasing contingent work.

c.

more firms are becoming closed systems.

d.

organizations want to encourage telecommuting.

e. information technology makes it easier to connect
organizations.
1-11. Which of the following is NOT a conceptual anchor in
organizational behaviour?
a.

Employability anchor

b.

Multidisciplinary anchor

c.

Open systems anchor

d.

Multiple levels of analysis anchor

e.

Contingency anchor

1-12. Which of these phrases best reflects the contingency
approach?
a.

"Face time"


b.

"Open system"

c.

"The right thing to do"

d.

"Emerging employmant relationships"

e.

"It depends"

1-13. Organizational events are usually studied from which of
these three common levels of analysis?
a.

Team, global, and organizational

b.

Contingency, universal, and systematic

c.

Acquisition, sharing, and use.

d.

Team, individual, and organizational

e.

Virtual, real, and hypothetical.

1-14. As part of the knowledge management process,
communities of practice:
a.

make it easier to measure intellectual capital

b.

improve knowledge use.

c.

improve knowledge sharing.

d.

increase the risk of organizational memory loss.

e.

help the organization to unlearn.

1-15. OB scholars tend to view organizations as:


a.

Open systems.

b.

Closed systems.

c.

Impermeable solid systems.

d.

Nonsystems

e.

Subsystems

1-16. Which of the following specifically includes the
components of human, structural, and relational?
a.

Knowledge acquisition process

b.

Open systems

c.

The three stages of telecommuting

d.

Intellectual capital

e.

The three reasons for studying OB

1-17. Canadian Components Ltd. has set up a series of online
chat rooms where employees across the country can discuss
specific topics of value to the organization. This system is
primarily an example of:
a.

organizational unlearning

b.

Knowledge sharing.

c.

Knowledge acquisition

d.

grafting


e.

Both 'c' and 'd'

True or False
1-1. Organizational behaviour is the study of what people think,
feel, and do in and around organizations.
True
False
1-2. The field of organizational behaviour applies mainly to
people who hold management positions.
True
False
1-3. An important implication of globalization is that
organizational behaviour can develop more universal theories
with less concern about contingencies..
True
False
1-4. Education is a secondary category of demographic diversity.


True
False
1-5. Replacing the job-for-life contract is a "new deal" called
employability.
True
False
1-6. Telecommuting and virtual teams are discussed as
characteristics of a changing work force.
True
False

1-7. Teams are replacing individuals as the basic building blocks
of organizations.
True
False
1-8. Anthropology has mainly helped us to understand
organizational culture, whereas political science contributed
ideas regarding power and politics in organizations.
True


False
1-9. The systematic research anchor states that a particular
action may have different consequences in different situations.
True
False
1-10. An open system exists independently of anything beyond
its boundaries.
True
False
1-11. Knowledge management is based on the idea that
organizations are closed systems.
True
False
1-12. Successful organizations sometimes need to 'unlearn'
knowledge that they have previously gained.
True
False