Quản lý đào tạo ở các trường cao đẳng thuộc tập đoàn điện lực việt nam theo tiếp cận quản lý chất lượng tổng thể (TQM) tt tiếng anh

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INTRODUCTION
1. General introduction about the dissertation
Topic "Training management of colleges of Vietnam Electricity
Group approaching the total quality management (TQM)".
The practice of training and training management at colleges of
Vietnam Electricity Group (EVN) shows that in order to improve the
training quality, it is necessary to innovate appropriate training management
with the colleges' practices and modern educational management trends of
the world. This is a matter of theoretical and practical significance. The
dissertation inherits selectively researches, the research works on training
management and training quality management. On that basis, it clarifies the
theoretical and practical basis and proposes training management measures
at the colleges of Vietnam Electricity Group according to the total quality
management approach.
2. Reasons for choosing dissertation
For the Electricity industry, building a team of skilled and capable
technical staff meeting the requirements in the period of industrialization
and modernization of the country and international integration is a top task.
To well carry out that task, the colleges of the Vietnam Electricity Group
need to renovate the training management and research activities and apply
the advance management models into practice of colleges to continuously
improve training and fostering for technical staff meeting well the high
demand of society.
The Colleges of Vietnam Electricity Group have the task of training
professional technical staff for the Electricity industry. The training
management of the colleges also reveals shortcomings; the role of the
subjects in training management has not fully promoted their responsibilities
... The above-mentioned shortcomings require a gradual study of
management innovation in accordance with the peculiar characteristics of
the school's vocational training. It is also consistent with the specificity in

the environment of the Electricity industry, combined with modern
management trends, quality assurance, optimal efficiency to constantly
improve the quality of technical staff training to response to work
requirements in the current situation. From the above reasons, the author
chooses the issue of "Training management of the colleges of Vietnam
Electricity Group approaching the total quality management (TQM)" is an
urgent issue both theoretical and practical aspects.
3. Research purpose and tasks
* Research purpose:
Building theoretical and practical basis, proposing training management
measures at the current colleges of Vietnam Electricity Group approaching the
total quality management (TQM).


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* Research tasks
Building theoretical basis of training management of the colleges of
Vietnam Electricity Group approaching the total quality management (TQM).
Making survey, assessing the situation of training management of the
colleges of Vietnam Electricity Group; showing the problems of training
management of the colleges of Vietnam Electricity Group approaching the
total quality management (TQM).
Identifying and proposing recommendations for measures of training
management of the colleges of Vietnam Electricity Group approaching the
total quality management (TQM).
Conduct testing, exploration of the necessity, feasibility and
experimentation of some measures of training management of the colleges of
Vietnam Electricity Group approaching the total quality management (TQM).
4. The subject, object, scope of research and scientific hypothesis
* Research subject: Training activities of vocational schools

* Research object
Training management of the colleges of Vietnam Electricity Group
approaching the total quality management (TQM)
* Scope of research
Scope of content: The dissertation focuses on the study of training
management of the colleges of Vietnam Electricity Group approaching
the total quality management (TQM)
Scope of the survey object: The research object, the dissertation
focuses on surveying the contingent of managers, lecturers and students
at the colleges of Vietnam Electricity Group. Leading and managerial
officials in a number of agencies and units in the electricity industry.
Scope of time: The data used for the research of the dissertation
are surveyed, investigated and summarized from 2015 to the present.
* Scientific hypothesis
If the colleges of Vietnam Electricity Group do the research the approach
of the total quality management (TQM) includes process management, input
and output management, quality policy and quality culture development, from
which to propose and gradually implement training management measures at
the college of Vietnam electricity of the total quality management (TQM)
approach in line with the college's practice, will contribute to improving the
training management and gradually ensure the quality of training at the colleges
of Vietnam Electricity Group in the current period.
5. Methodology and research methods
5.1. Methodology
Studying the dissertation based on dialectical materialism and history of
Marxism-Leninism; Ho Chi Minh's educational ideology and guiding views, the
basic and comprehensive educational renovation path of the Communist Party
of Vietnam.

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The project uses systematic approach, development approach, practical
approach, total quality management approach (TQM), to clarify the theoretical
and practical issues of training management. and propose training management
measures at colleges of Vietnam Electricity Group approaching the total quality
management (TQM) .
5.2. Research methods
* Group of theoretical research methods: Researching, analyzing and
synthesizing educational and scientific works on training and training
management; scientific works, research results of domestic and foreign works,
books, scientific journals, dissertations related to the topic.., on the basis of
which clarify theoretical issues of training management theory of the colleges of
Vietnam Electricity Group approaching the total quality management (TQM).
* Group of practical research methods
Methods of investigation, exchange, seminars; methods of analyzing
and evaluating the actual situation of training activities and training
management; modeling methods, applying the research results, the author
built the models in the form of charts for analysis; observation methods,
focusing on observing the management organization of leaders and managers
at all levels; methods of summing up experiences, through reports of
electricity agencies and units and schools; expert methods, consult experts,
scientists, educational managers inside and outside the industry; methods of
forecasting and forecasting training needs of the electricity industry and
society; empirical method, to verify a measure in the scientific hypothesis,
develop scale criteria for experimental group to conduct experiments based on
applying statistical math to synthesize and calculate the data.
* Group of complementary methods
Using statistical methods and processing of research results, based on
SPSS 20 software to process results, extrapolation methods and correlation
comparison methods.

6.Significances of the dissertation
Contributing to a new approach in applying the total quality management
theory (TQM) to training management at the colleges of Vietnam Electricity Group.
Research and assess the situation, make some comments on the status
of training and training management and the issues that need to be addressed
in training management of the colleges of Vietnam Electricity Group
approaching the total quality management (TQM).
Proposing the training management measures of the colleges of
Vietnam Electricity Group approaching the total quality management
(TQM), contributing to improving the quality of the college’s training.
7. Theoretical and practical meanings of the dissertation
In terms of theory: Contributing to clarify the theoretical issues of training
management of the colleges of Vietnam Electricity Group approaching the total


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quality management (TQM) .
In terms of practice: Providing scientific and practical basis for leaders and
managers of the colleges, applying the system of training management of the
colleges of Vietnam Electricity Group approaching the total quality management
(TQM), ensuring and gradually improving the quality and effectiveness of the
colleges’ training. The dissertation can be used as a reference in research, teaching,
learning in schools inside and outside the Electricity industry.
8. Structure of the dissertation
The dissertation includes introduction, overview of research issues
related to dissertation; content with four chapters, conclusions, list of
scientific works of the author related to the dissertation, list of references
and appendices .
Chapter 1
OVERVIEW OF RESEARCH ISSUES RELATED TO

DISSERTATION
1. Scientific research works of foreign authors related to the
dissertation
1.1. The work of the authors abroad on vocational training and
vocational training management in colleges
Author Tyler (1949) said that the training program must include its
four basic components, including: training objectives; training content;
training methods and processes, and methods of evaluating training results.
The United States is considered one of the countries with the most
developed education and training in the world, in vocational training of
American. Since the establishment of the People's Republic of China in
1949, vocational education has undergone a process of adjustment, reform,
improvement and solid development. In Japan, considering human resources
as a decisive factor for the country's future since the early 1980s, Japan has
set the goal: Training new generations with dynamism, creativity, and
specialized knowledge. Deep learning, the ability to think and work
independently, the ability to communicate internationally to meet the
demands of the world, with the continuous progress of science and the trend
of global competition-cooperation
1.2. The work of the authors in Vietnam on vocational training and
vocational training management in colleges
In 2005, Nguyen Hong Minh with a ministerial-level research project
"Researching and developing a vocational training framework program".
The author has systematized theories such as: List of training occupations;
vocational training program; vocational college program; framework
program; establishments building vocational college framework programs.


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The author also analyzes experience in developing vocational college

framework programs of countries such as Japan, Thailand and Singapore.
Tran Kiem implies the need to determine the measurement criteria
for achieving the goals through the assessment criteria (input students'
qualifications, teaching facilities, etc.), assessment standards of process
(educational and teaching process), outcome evaluation criteria (behavior,
performance, promotion ...) as well as management performance evaluation.
Nguyen Lan Phuong researched "Managing the quality of training at private
universities in Ho Chi Minh City from the view of total quality
management" has analyzed and clarified the theoretical basis of the model of
managing quality training in Vietnamese universities.
2. Scientific research works related to training management in
colleges approaching the overall quality management (TQM)
2.1. Scientific research works of authors in foreign countries on
training management approacing the total quality management (TQM)
In the development process of social life, many different views and
management models has formed and developed, notably, total quality
management (TQM). According to Ishikawa, quality management in the
direction of TQM takes innovation as the main goal. Therefore, quality
assurance is an endless process and thus the quality of the product always meets
diverse requirements, always changes according to the increasing needs of
customers, and at the same time customer-oriented
Davies and Ellison studied the criteria for evaluating the European
quality system with the US quality assessment model. In "Educational
Admissions" (2001), Hoy W.K and Miskel C.G mentioned the origin, concept,
philosophy, quality management model. Among the six criteria of the
Malcolm Baldridge National Quality Award is a list of quality from the
perspective of TQM as a basis for assessing organizational quality. Those are
6 criteria: 1) Leadership; 2) Develop a strategic plan; 3) Focusing on
customers and markets; 4) Information and analysis; 5) Focusing on human
resources; 6) Management process.

Sallis Edward, an English researcher who examined TQM issues in
the context of British education in his work "Total quality management in
education" The book is divided into 16 major areas, with a focus on the core
contents of TQM and its application in education, highlighting the following
issues: Organizing from the perspective of TQM, leadership in TQM, tools
used in TQM ... Also in the work, Sallis has pointed out the products of
education, the quality of educational services, the customers of education.
2.2. Scientific research works of training management of the
approaching the total quality management (TQM)
Tran Khanh Duc has a lot of researches on the quality management
of education and training. In 2004, the monograph "Managing and


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accrediting the quality of human resources training under ISO & TQM"
reflected the basic research results of the theory and practice of applying
ISO, TQM perspective, standards and processes. in the management and
accreditation of the quality of human resources training
(university/college/professional secondary school). In the research of Tran
Thi Thanh Phuong: "Managing the power university according to the
approach of overall quality management" studied the arguments for building
a quality management system for the training program, from which build the
training program management system. According to author Dang Viet Xo
[75] with "Training management at the University of Technology - Logistics
of the People's Police under the approach of overall quality management
(TQM)" mentioned "Management approach overall quality (TQM)”, total
quality management is a method of high quality management, aiming at
constantly improving the quality, each person in the organization is imbued
with quality cultural values.
3. Overview of research results of published scientific works

related to dissertation and issues that need to be solved
3.1. Summary of research results of overseas research projects
related to the dissertation
Firstly, overseas training management is aiming to meet the
requirements of training quality human resources in the context of the
world's modern scientific and technological revolution.
Secondly, studies on training management abroad provide a holistic
view of training quality.
Thirdly, the modernity, accuracy, flexibility and effectiveness of the
researches on training management in colleges in the world
3.2. Summary of research results of research projects in Vietnam
related to the dissertation
Firstly, the theoretical issues of training and training management at
universities and colleges approaching total quality management (TQM) have
met some theoretical and practical issues about training management in
Vietnam today.
Secondly, domestic researches have taken a new approach to train
and training management which is expressed through the output of a training
process, which is the capacity of the participants. The training program
meets the set goals of the school and society.
3.3. The issues that dissertation to be solved
Firstly, what are the intrinsic, theoretical characteristics of
training management of the colleges approaching the total quality
management (TQM)?
Secondly, the content of training management and factors


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affecting training management of the colleges of Vietnam Electricity
Group approaching the total quality management (TQM)?

Thirdly, what are the advantages, disadvantages and limitations and
shortcomings of the management training at the colleges of Vietnam
Electricity Group? What are the requirements, principles and measures to
take if it is absolutely possible to apply?
Fourthly, the proposed measures of training management of the colleges
of Vietnam Electricity Group approaching the total quality management (TQM)
have goals, content and methods. Is it necessary and feasible?
In order to carry out the above-mentioned research contents, the
author respectfully inherits the research results of foreign and domestic
related works; Based on the theory and practice of innovative viewpoints on
education and training management to clarify the above contents.
Chapter 2
THEORETICAL BASIS OF TRAINING MANAGEMENT OF THE
COLLEGES OF VIETNAM ELECTRICITY GROUP
APPROACHING THE TOTAL QUALITY MANAGEMENT (TQM)
2.1. Theoretical issues of training of vocational colleges
Related concepts
* Training
Firstly, according to the Vietnamese dictionary, "Training is
understood as: Making a competent person according to certain standards".
Secondly, "Training is a process of equipping a certain professional
knowledge for employees so that they can undertake a certain job".
The author of the dissertation may consider that: Training is a
process of equipping with certain knowledge and skills for a certain period
of time in order to achieve the training results according to the objectives,
acquiring experience and professional skills, improve personal capacity and
meet the actual needs of social organizations.
* Vocational training
The ILO defines: Vocational training is to provide learners with the
necessary skills to perform all tasks related to their assigned jobs.

Through the analysis, it can be conceived that vocational training is
a teaching and learning activity from enrollment, training organization and
evaluation of training quality to provide necessary knowledge, skills and
career attitudes for learners to be able to meet the requirements of actual
work or raise their career level.
* Training at vocational colleges
Vocational college training is the training of human resources with
high skills, thinking capacity and creative ability. In training activities at


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colleges, it is necessary to renovate the content, programs, teaching and
learning methods, build a list of training disciplines, a quality assurance and
testing system of college and advanced training. to integrate into the
educational community of countries in the region and the world.
Therefore, the concept of training at a vocational college: is a process of
coordinated, purposeful and unified organization between staff, lecturers, staff in
colleges and learners in order to transfer and develop specialized knowledge and
skills, form the professional personality of people in a certain type of labor through a
teaching and learning process to be able to take on and meet the requirements of a
major that has been studied.
2.1.2 Content of training at vocational colleges
Target training at vocational colleges. The basic elements in training
at vocational colleges.
2.2. Theoretical issues of training management of the colleges of
Vietnam Electricity Group approaching the total quality management (TQM)
2.2.1. Related concepts about training management of vocational colleges
* Management
According to the Common management Vietnamese Dictionary is
"Organizing and controlling activities of a unit or agency".

Management is an organized, directed impact of a management entity
on the object and object of management in order to achieve the set goal.
Management is an organized, directed impact of a management entity on the
object and object of management in order to achieve the set goal.
* Vocational training management
According to Nguyen Duc Tri: The object of the college training
management is the lecturer and student operation of pedagogical
organizations in the college in the implementation of training plans and
programs to achieve be the target of training. The objective of the training
management is to ensure the full implementation of the training program
objectives, plans and contents according to the prescribed time schedule, to
ensure a high quality training process. Applying the management concept to
vocational training field, it is possible to understand vocational training
management: It is the process of managing relevant components in
vocational training of management subjects at different levels to the training
process through the use of training management functions and facilities to
achieve the college’s objectives, tasks, content and methods.
* Training management of vocational colleges
Applying the concept of training management, being able to
understand training management at vocational colleges: A process of
purposeful and planned operation of management subjects to training
activities at a vocational college through the use of training management


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functions and facilities in order to achieve the colleges' objectives, tasks,
content and methods.
* Training management of the colleges of Vietnam Electricity Group
The college of the Vietnam Electricity Group is a specialized school of
the Electricity industry, belonging to the technical colleges, the schools with

multi-discipline and multi-system training scale such as regular, in-service
college training, vocational secondary, joint training, vocational training,
professional training, advanced and short-term training. Therefore, the
characteristics of training in the school also differ from those of the economic
sector and other technical training schools. Thus, through the above analysis,
it is possible to understand training management in the college of Vietnam
Electricity Group: A process of organizing and implementing systematically
measures to manage the entire training process to ensure and continuously
improve the quality of training to provide knowledge, skills and attitudes
necessary for learners to meet the requirements of the electricity majors and
employers or improve the electrical majors through the use of management
functions and means to achieve the school's training goals.
* Total quality management (TQM)
According to Terry Richarson: TQM is an existing system to mobilize
efforts of individuals, groups, teams in an organization to be able to market,
apply science and technology, produce services and maintain and improving
quality to satisfy customers' needs in the most economical way (Total Quality
Management - 1997). As such, the concept of overall quality management can
be understood as follows: Total quality management (TQM) is a system for
managing all jobs, from input, process and output. Mobilize the efforts of all
members of the unit. Maintain and improve the quality to best meet the needs of
customers. In the concept of total quality, the customer is paramount. It is to
provide customers with what they need, when they need and in the way they
need it, to meet and exceed their expectations..
2.2.2. Contents of training management of the colleges of Vietnam
Electricity Group approaching the total quality management (TQM)
Awareness raising for managers, lecturers and staff about training
management of the colleges of Vietnam Electricity Group approaching the
total quality management (TQM). Develop strategic plans and training
policies at vocational colleges. Organize the training management system at

the vocational colleges. Directing the building of quality culture in
vocational colleges. Develop evaluation criteria and implement selfassessment in training management at vocational colleges.
2.3. Affecting factors of training management of the colleges
approaching the total quality management (TQM)


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The impact of higher education & colleges in some countries in the
world and the region; the impact of higher education & college in Vietnam;
tasks of training and retraining technical staff in the electricity industry.
Conclusion of Chapter 2
Chapter 2 of the dissertation reflects the concepts, views, basic
content of the theoretical basis of training management approaching the
total quality management (TQM). The theory of training management
approaching the total quality management model (TQM), based on the
above argument, in this chapter, it has generalized the studies that
mention training management in vocational colleges. The research
results on basic issues will be the theoretical framework as the basis for
conducting research on the current situation, creating a theoretical basis
for training management practices at the colleges of Vietnam Electricity
Corporation. The total quality management (TQM) approach is the
process of applying the perspectives, principles, methods of quality
management (TQM) to the management, control and control of the
training process to implement current training objectives set by the
school, ensuring the requirements of the Law on Higher Education;
contribute to training high-quality human resources for the electricity
industry and for the country's socio-economic development in the period
of national industrialization and modernization.
Chapter 3
PRACTICAL BASIS OF TRAINING MANAGEMENT OF THE

COLLEGES OF VIETNAM ELECTRICITY GROUP
3.1. Overview of colleges of Vietnam Electricity Group
3.1.1. Introduce the colleges of Vietnam Electricity Group
During the development process, Vietnam Electricity Group has paid
special attention to the training and fostering of human resource
development. On October 5, 2001, the Vietnam Electricity Group issued a
regulation on training and developing human resources; including: New
training, upgrading training, retraining, professional training in the form of
long-term, short-term training; on-the-job training (annual training and
upgrading); PhD student; Interns; service training; meeting ceremony;
training under the project; visiting, surveying, learning and exchanging
experiences at home and abroad. On the organizational structure, including
training from the Group to the Corporations and subordinate Power
Companies; the highest is the Group level, the General Director directs the
strategy of training and developing human resources of the Group; The focal
point is the Organizing Committee and Human Resources of the Group; The
following are the Corporations (1 Transmission Corporation; 5 Distributing


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Corporations) and the University Block (1 University, 3 Vocational
Colleges). The training management of the schools under the Vietnam
Electricity Group is directly managed by the Group and the Ministry of
Education and Training; Ministry of Labor, War Invalids & Social Affairs
and General Department of Vocational Training. The training management
of the Corporations is under the direct management from the Vietnam
Electricity Group to the Corporations, the Electricity Companies carry out
the training activities of the Corporation and the focal point is the Board of
organization and personnel.
3.1.2. Characteritics of the colleges of Vietnam Electricity Group

* For classes organized by Vietnam Electricity Group: Each
Committee proposes requirements on the content that needs to be trained,
develops a proposal to open a class to submit to the leaders of Vietnam
Electricity Corporation for approval;
* For classes organized by businesses of the Vietnam Electricity
Corporation: the process must be followed: when a new Decree is issued
or a new technology is applied, each department deems it necessary to
provide training for officials and employees, they contact the training
department of the business.
* For regular enrollment classes at colleges under Electricity of
Vietnam: The department in charge of training and announcing enrollment
according to the regulations of the Ministry of Labor, War Invalids and
Social Affairs of each college of Vietnam Electricity Group has developed a
training curriculum according to the vocational education standards..
3.2. Overview of the practical situation survey
Survey purpose; content, object, time; areas and survey
instrument methods.
3.3. The situation of training activities at EVN's colleges
approaching the total quality management (TQM)
The situation of enrollment at colleges of Vietnam Electricity Group;
Actual situation of objectives, content, training program; teaching activities
of lecturers at colleges; coordination of management staff and lecturers;
facilities, teaching aids; scientific research, test of training quality and
quality of graduates at colleges of Vietnam Electricity Group.
3.4. The situation of training management at colleges of Vietnam
Electricity Group approaching the total quality management (TQM)
The situation of awareness of management staff, lecturers on training
management ; the formulation of training quality plans, strategies and
policies; training management activities; to build a quality cultural
environment; to organize the application of scientific and technical

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applications and business linkages; Situation of checking and evaluating
the training management process at colleges of Electricity Corporation
of Vietnam.
3.5. The situation of the factors affecting training management
activities at colleges of Vietnam Electricity Group approaching the total
quality management (TQM)
3.6.
Assessing
the
situation
of
training
management in colleges of Vietnam Electricity Group
approaching the total quality management (TQM)
* Advantages and causes of advantages
Training management at colleges of Vietnam Electricity Group has
become more aware of issues of objectives, principles, content, training
programs and methods, especially clearly seeing the importance. The
importance of innovation in training management approach towards
modernization, democratization and international integration, effectively
serving the task of training technical staff, contributing to the development of
a strong electricity industry in new situation.
As a multidisciplinary, multi-vocational and multi-level training
college, training management is the right policy, the key task, the quality of
professional and technical staff training, is the focus of trans throughout the
school's management system, creating opportunities and favorable conditions
for learners in the best way.

* Limitations and causes of limitations
The college is developing a quality policy, so the development of
training strategies, regulations in education and training, new issues raised
about the training management of a college are new, meet the certain
difficulties, most of managers and lecturers are still young, teaching
experience, training management are not many, lecturers with insufficient
doctoral degrees, management staff, experience in teaching, practical
knowledge in teaching, training management is weak so it also affects the
quality of training as well as training management activities of the college.
Conclusion of Chapter 3
Based on the functions, duties, objectives, training content, scale and
types of training of the school, the dissertation has identified the role of training
in combination with the survey results and actual survey, chapter 3 of the
dissertation has reflected and analyzed clearly the status of training activities and
training management in colleges of Vietnam Electricity Group to provide


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practical basis to determine requirements and propose training management
measures at colleges of Vietnam Electricity Group approaching the total quality
management (TQM) in chapter 4.
Chapter 4
SOLUTIONS OF TRAINING MANAGEMENT OF THE COLLEGES
OF VIETNAM ELECTRICITY GROUP APPROACHING THE
TOTAL QUALITY MANAGEMENT (TQM)
4.1. System of training management measures at the
colleges of Vietnam Electricity Group approaching the
total quality management (TQM)
Meet the requirements of basic and comprehensive renovation of
vocational education. Meet the requirements of developing high quality

vocational schools. Improve the quality of training at colleges under
Electricity of Vietnam.
* Measure 1: Organizing training courses to raise the awareness of
managers, lecturers and staff about the need to manage training according
to the total quality management (TQM) approach.
Awareness education makes the organization, the management
subjects clearly see the content and requirements of training
management at the colleges of Vietnam Electricity Group under the
approach of overall quality management (TQM). Nowadays,
shortcomings and recommendations on training management; quality
management training is not really on par with task requirements. It is
necessary to make all managers, lecturers and staff aware, renew
thinking, scientific working practices and plans; speaking in parallel
with doing, observing reality, respecting to listen to opinions, exemplary
in observing the principles and regulations, daring to think, dare to do,
dare to take responsibility and assertiveness; acumen, flexibility to
handle situations that arise in reality. The consensus is that the above
will clearly see the inevitability and objective requirements of training
management of the colleges of Vietnam Electricity Group approaching
the total quality management (TQM).
* Measure 2: Develop a strategic plan on training management and
training quality policy at colleges of Vietnam Electricity Group.
In order for this measure to achieve good results, principals at
colleges and universities of Vietnam Electricity need to develop a school
development strategy plan; made 3 public according to the regulations of the
Ministry of Education and Training, including publicity on the actual


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training quality; internal spending regulations of the school are regularly

supplemented, adjusted ...…
* Measure 3: Directing the management of teaching activities of
lecturers at Vietnam Electricity Group's colleges
The Principal directly instructs functional units to advise on the
development of quality policies, plans and regulations during the training
management process such as: Regulations on rotating lecturers for field
trips; regulations on grade-level review and graduation recognition;
regulations of the test to assess student learning results; student management
regulations ... Comes with those regulations are plans to organize
implementation at each time during the school year. Policies, quality plans,
regulations, education quality accreditation processes must be organized
when the seminar is completed to collect extensive comments from the
managerial and lecturers and faculty members with experience in those
areas.
* Measure 4: Improving the training management system at the
colleges of Vietnam Electricity Group
The determination and perseverance of the school leaders in
operating the training management system approaching the total quality
management (TQM) ;
There is daily management of all processes that are operating in
the school and are documented as a basis for improving and perfecting
them. Having information technology system, storing data so that it can
be easily accessed..
* Measure 5: Strengthening the inspection and evaluation of training
management results at colleges of Vietnam Electricity Group.
Ensure that management staff, executives, lecturers and students are
aware of the content, conditions and guidelines for the examination and
assessment of outputs. In order to carry out the contents of management of
examination and assessment of outputs at the colleges and universities of
Vietnam Electricity Group, vocational training should meet the following

conditions: and mechanisms for checking, monitoring and evaluating
outputs in accordance with existing conditions to serve as a basis for timely
adjustments in the management process.
* Measure 6: Building a quality cultural environment at the colleges
of Vietnam Electricity Group
Quality culture is a prominent feature of total quality management
(TQM) compared to other quality management models. Therefore, building
a quality culture is one of the core solutions for successful and effective
application of the total quality management (TQM) approach to training
activities at the colleges of Vietnam Electricity Group.


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Building and renewing culture is a long-term process, accumulated
from family education, in the general education system, from the social
environment at the colleges of Vietnam Electricity Group with the task of
"Teaching people, vocational training", the implementation of this solution
is even more important to perform the task of training qualified workers
with good skills, industrial manners to meet social requirements. This is one
of the current urgent requirements of workers in the country and the
international labor market..
* Measure 7: Organizing training links between colleges of Vietnam
Electricity Group and enterprises
School leaders as well as businesses need to choose a joint training
model in accordance with the current conditions of the school and
businesses so that the joint training, take advantage of the ability, and the
two sides simultaneously determine the principle: Split sharing rights and
community responsibilities, ensuring the interests of both parties.
Enterprises and schools perform management functions from
planning, organizing, directing implementation to checking and

supervising all components of joint training such as: Inputs, processes,
outputs and jointly regulate the impact of the context. At the same time,
the government should issue a policy to identify the responsibilities of
businesses with training.
4.2. The relationship between measures in training management
at colleges of Vietnam Electricity Group
The author has proposed seven measures in the dissertation, each
with different objectives, content, and organization, but the measures are all
closely related to each other. a unified whole. When organizing and
implementing measures in training management at colleges under Vietnam
Electricity Group approaching the total quality management (TQM), we
must implement synchronous implementation of measures, do not overlook
any measures, and at the same time, based on the characteristics, human
resources, material resources, the environment, impacting factors, influences
and assurance conditions of the school to organize and deploy
implementation, bringing the highest efficiency in training management.
4.4. Testing training management measures at
colleges of Vietnam Electricity Group approaching the
total quality management (TQM)
* Testing the necessity and feasibility of the measures
Purpose of testing
The test aims to evaluate the necessity and feasibility of the measures
proposed by the author of the dissertation to suit the management and
training practices of colleges of Vietnam Electricity Group approaching the


16
total quality management..
Test content
The survey prepares a referendum on the necessity and feasibility of

the seven measures proposed in the dissertation, the assessments are graded
according to the following scales. The necessity to evaluate: Very necessary;
necessary; less necessary and unnecessary. Feasibility of evaluation level:
Very feasible; feasible; less feasible and not feasible.
Test method: Use the questionnaire method to survey evaluation
opinions by giving a scale of:
On levels 1 to 4 (1: Very necessary; 2: necessary; 3: Less necessary;
4: Not necessary). Feasibility is calculated from levels 1 to 4 (1: Very
feasible; 2: Feasible; 3: less feasible; 4: Not feasible).
Test subjects: Managers, lecturers at colleges of Vietnam
Electricity Group this is an important object, because they are the
people who directly conduct management and organization activities to
implementing objectives, requirements, and training management of
the colleges of Vietnam Electricity Group approaching the total quality
management (TQM). The number of votes included: 15 votes of the
Principal, Deputy Principal; Dean, Deputy Dean; head, deputy head of
colleges of Vietnam Electricity, 10 votes from the managers of the
Department of Labor, Invalids and Social Affairs, 5 votes from experts
in the field of education management and 92 votes of trainers. The
third-year students reason the author of the dissertation solicits the
opinion of the third-year students because they have experienced the
training process at the school, the number of referees is 120 people, the
total of the surveyed object is 242 people. (Appendix 10)
* Test results

* Analysis of test results on the necessity of the measures
No

1

Measures

Organizing
training courses
to raise the
awareness of
managers,
lecturers and
staff about the
need to manage
training
according to the
total quality

Numbe
r of
surveys

242

Very
necessit
y

174

Necessity degree of measures
Less
Not
Necessit

necessit
necessit
y
y
y

48

12

8

Average
value

Level

3.60

6


17

2

3

4

5

6

management
(TQM)
approach
Develop a
strategic plan on
training
management
and training
quality policy at
colleges of
Vietnam
Electricity
Group
Directing the
management of
teaching
activities of
lecturers at
Vietnam
Electricity
Group's colleges
Improving the
training
management
system at the
colleges of

Vietnam
Electricity
Group
Strengthening
the inspection
and evaluation
of training
management
results at
colleges of
Vietnam
Electricity
Group
Building a
quality cultural
environment at

242

178

35

22

7

3.59

7

242

218

14

6

4

3.84

1

242

189

24

25

4

3.64

4

242

201

25

11

5

3.74

2

242

185

29

20

7

3.62

5


18

7

the colleges of
Vietnam
Electricity
Group
Organizing
training links
between
colleges of
Vietnam
Electricity
Group and
enterprises
Average

242

198

27

10

7

3.72

1694

1343

202

107

42

3.68

3

* Analyze test results on the feasibility of the measures
N
o

1

2

Measures

Organizing
training
courses to
raise the
awareness of
managers,
lecturers and
staff about the

need to
manage
training
according to
the total
quality
management
(TQM)
approach
Develop a
strategic plan
on training
management

Numbe
r of
surveys

Feasibility degree of measures
Very
Less
Not
Feasibi
Feasibi
feasibi feasibi
lity
lity
lity
lity

Average
value

Level

242

198

23

15

6

3.71

4

242

179

32

22

9

3.57

7


19

3

4

5

6

7

and training
quality policy
at colleges of
Vietnam
Electricity
Group
Directing the
management
of teaching
activities of
lecturers at
Vietnam
Electricity
Group's

colleges
Improving the
training
management
system at the
colleges of
Vietnam
Electricity
Group
Strengthening
the inspection
and evaluation
of training
management
results at
colleges of
Vietnam
Electricity
Group
Building a
quality
cultural
environment
at the colleges
of Vietnam
Electricity
Group
Organizing

242

219

12

8

3

3.85

1

242

205

22

9

6

3.76

2

242

197

30

10

5

3.73

3

242

185

29

21

7

3.62

6

242

189

24

23

6

3.64

5


20
training links
between
colleges of
Vietnam
Electricity
Group and
enterprises
Average

1694

1372

172

108

42

3.70

* Comparion of the correlation between the necessity and the feasibility
of the measures
The correlation between the necessity and the feasibility of 07
measures can be positively correlated. That is, the above seven measures
need to be both necessary and feasible at the same time. But in practice
sometimes there is a negative correlation. Means measures necessary but
not feasible, or feasible but not necessary. So the need to verify the
correlation of the measures.

Correlation between the necessity and the feasibility of
the measures
necessity
No

1

2

3

Assessed measures
Organizing
training
courses to raise the
awareness of managers,
lecturers and staff about
the need to manage
training according to the

total quality management
(TQM) approach
Develop a strategic plan
on training management
and training quality policy
at colleges of Vietnam
Electricity Group
Directing the management
of teaching activities of
lecturers
at
Vietnam
Electricity
Group's

∑

feasibility

Level

∑

Level

174

3.6
0

6

198

3.71

4

178

3.59

7

179

3.57

7

218

3.84

1

219

3.85

1


21
colleges
Improving the training
management system at the
3.6
20
3.7
4
189
4
2
4
5
6
colleges
of
Vietnam
Electricity Group
Strengthening
the
inspection and evaluation
5 of training management 201 3.74
2
197 3.73
3
results at colleges of
Vietnam Electricity Group

Building a quality cultural
environment
at
the
3.6
3.6
6
185
5
185
6
2
2
colleges
of
Vietnam
Electricity Group
Organizing training links
between
colleges
of
3.6
7
198 3.72
3
189
5
4
Vietnam Electricity Group
and enterprises

* Comment
The results of testing the necessity and feasibility of training
management of the colleges of Vietnam Electricity Group approaching the
total quality management (TQM) which the author proposed are very
suitable. The measures are surveyed and explored with very high consensus
all reached 80% or more. The measures “Directing the management of
teaching activities of lecturers at the college of Vietnam Electricity Group”
is considered as a key issue to create attractiveness and attract relevant
organizations and forces who take part in training management at the
college of Vietnam Electricity Group.
4.2. Testing and evaluation
Based on theoretical research, assessing the status of training
management of the colleges of Vietnam Electricity Group, the author has
proposed 7 measures, through testing the proposed measures in the
dissertation are in scientific and practical basis. The measure “Directing the
management of teaching activities of lecturers at the college of Vietnam
Electricity Group” is most appreciated. In order to confirm the scientific and


22
practical features of that measure, the author conducted a content testing
with this measure.
4.2.1. Test purpose
On the basis of the proposed measures, the author conducted a
natural experiment to: Assessing the effectiveness of teaching activities
of lecturers, the feasibility of this content at the Ho Chi Minh
Electricity College that aims to improve the effectiveness of the
teaching management of lecturers in particular and the effectiveness of
teacher management in general.

23
4.2.2. A test sample
This study used a random sampling method. A total of 60 randomly
selected samples, of which 30 lecturers from the Faculty of Industrial
Electrical (test group) were applied new management measures and 30
lecturers of the Electrical System Faculty (control group) were applied the
old management measures.
* Test group and control group
Qualification
No
Group
Total
Unit
Lecture
Master
1
2

Faculty of Industrial
30
30
Electrical
Faculty of Electrical
Control group
30
30
30
Systems
Test duration: From September 2016 to February 2017.

* Test procedure
A study on management of teaching activities of lecturers at HCM
Electric Power College is conducted according to the following process:
Step 1: Prepare documents, develop a set of test preparation tools
including survey questionnaire, interview, consult experts.
Step 2: Testing phase.
The experimental group applied the method: "Directing the
management of teaching activities of lecturers at the Vietnam Electricity
Group" which focused on managing the teaching planning; managing the
implementation of training regulations; managing classroom lectures;
innovating and using teaching methods; management of organizational
forms of teaching; methods of testing and evaluating teaching results;
scientific research activities to improve knowledge; teaching aids and
equipment.
The control group applied the method of organizing and managing
the teaching activities of lecturers at the electricity colleges of Vietnam
Electricity Group previously implemented.
Step 3: Measure the results, the changes of 02 groups of participants and
the control group from which draw conclusions about the feasibility and
effectiveness of the above measure.
Assess the knowledge of the pedagogical force of the school on managing
teaching activities at colleges of Vietnam Electricity Group
Assessment of skills and attitudes of the school pedagogical force in
management of teaching and teaching activities at colleges of Vietnam
Electricity Group
Handling test results
Test group

30

24
The author uses Excel software and SPSS 20 software to analyze and
process the results of calculating the frequency, average value, deviation and
correlation coefficient.
Test results of knowledge; Test results on skills
4.2.7. Test conclusions
Analyzing, comparing and comparing the results of the two groups of
subjects, the test has confirmed the feasibility of the measure: "Directing the
management of teaching activities of lecturers at colleges of Vietnam
Electricity Group” is highly effective and fulfills the purpose of the
dissertation that meets the requirements of education and contributes to
improving the quality of education at HCM Electric Power College
Conclusion of Chapter 4
From the study of theoretical and practical basis, chapter 4 of the
dissertation has identified three requirements and proposed seven
measures of training management of the colleges of Vietnam Electricity
Group approaching the total quality management (TQM): Organizing
training courses to raise the awareness of managers, lecturers and staff
about the need to training management of the colleges of Vietnam
Electricity Group approaching the total quality management (TQM);
Formulating strategic plans for training management and training quality
policy at colleges the colleges of Vietnam Electricity Group; To direct
the management of teaching activities of lecturers at colleges the
colleges of Vietnam Electricity Group; Completing the training
management system at the colleges the colleges of Vietnam Electricity
Group; Strengthen the inspection and evaluation of training management
results at colleges the colleges of Vietnam Electricity Group; To build a
quality cultural environment at the colleges the colleges of Vietnam
Electricity Group; Organizing joint training between colleges of Vietnam

Electricity Group and enterprises; From the practical situation of training
management of the colleges of Vietnam Electricity Group approaching the
total quality management (TQM).
CONCLUSIONS AND RECOMMENDATIONS
Firstly, the Ministry of Labor, War Invalids and Social Affairs should
recommend to the government that it should give autonomy in the enrollment
work to the colleges of Vietnam Electricity Group because the enrollment
subjects in the electricity industry have special characteristics. enemies in terms
of professional capacity, occupational skills in some aspects it is also influenced
by psychological factors and talents of future technical staff.
Secondly, the Ministry of Labor, War Invalids and Social Affairs is
studying to change and supplement some documents on training management in


25
the direction of stronger decentralization for principals, and at the same time, it
should identify appropriate training methods in the direction of combine yearly
training with credit-based training.
Thirdly, from theoretical and practical research, the dissertation
analyzed the interpretation and proposed training management of the
colleges of Vietnam Electricity Group approaching the total quality
management (TQM), the training institutions in the electricity industry can
study and apply measures approaching the total quality management (TQM)
as well as training quality management at their units to continuously
improve the quality of education and training in the electricity industry.
Fourthly, the colleges of the Vietnam Electricity Group need to
promote the strength of the management leaders, teachers and students to
manage training in schools. Every member and everyone is self-managing
their own tasks, so the assignment of tasks, powers, specific conditions for
each specialized department and each individual to make a plan for

themselves, self-monitoring, checking the performance of individuals and
organizations to detect, adjust and help people to fulfill their assigned tasks.
Fifthly, the colleges must develop a quality cultural regulation, which
requires a change in the organization's culture; methods of style,
relationship, working and management, including construction and
development of tradition, prestige and affirm the core value is the quality of
training in the school's training management with a new management
mindset, a new way of thinking, a new principle but also a matter of
changing literature of organization in the school.