Nhu cầu, sự thỏa mãn của nhân viên và mức độ gắn kết đối với tổ chức

BQ GIAO Dl)C v A DAO T~O

TRUONG D~I HOC KINH TE TP HO CHi MINH

DE TAl NGHIEN cuu KHOA HOC
. CAP BO.
.

NHU CA u, Slj THOA MAN CUA NHAN VIEN v A
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MUC DQ GAN KET DOl VOl TO CHUC
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Ma so': B2004-22-67
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CHU NHIEM DE TAl: TS. TRAN THl KIM DUNG
Thanh vien: Trftn Hoai Nam

TP HO CHi MINH 7/2005

BQ GI A8 r · ·~ ' .\ f.'~, o TAO
TRUON G C·11\ INH 1 l: l ? .HCM

'TI IU' VI~: N

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N(HDUNG

Tr.
md d~
au ........ . ................................................................. .............. .... l
?

... 1'y do chQn d;,e taL
' . ......... . .. ......................... . . ......... ...... . ... ... .... 1
thi t(U
· ~~:~c

dich... ... . ... .. .. .. .. ... ...... ... ... . .. .... ... . .... ... . ... . ..... ..... ... . . . ... ... ... . .. . .. 3

Ph~m

viva phuong phap nghien

CUll . . ... .......... ······ ... ·· · ·· ........ .. .... ..... .. ... .. .3

'

I

y nghia cua nghien CUll ........... .. ......... ·: .............................. . ................. . 5

I C"'
' ngh'...
.~ ................... . ............ . ...... ... ...........................
·•
au true
1en cuu
. ..... 6

itng 1

thuye't v~ nhu cfiu, slf. thoa man trong cong vi~c va muc d() giin ke't
"' VICD
'"' d"'''
- nh an
01

V(j''t,:.>
I 0 Ch·~
uC ............................................

0

•

••

••••••••

Nhu cgu ... ... . ............ . .. ................................................ . . ....

Sl;ll tho a man cua nhan vien

t~i

•••

•••

••••••

o ••••••••••••••

7

7

noi lam vi<%c ................................................ 9

~ k""
'. to;? ch'uc ................................................................... 14

et d""'
01 vo1
Srf gan

·;i quan h<% giua nhu cfiu, muc d9 thoa man vdi c6ng vi<%c va
1

ket t6 chuc ............ .. ....... .... ............ ... ...... . . ........... ... .. . ................. 15

Quan h<% giua d~c di~m ca nhan; slf thoa man trong c6ng vi<%c va muc d9 gan
d6i vdi t6 chuc. . . . . . . . . .. . . .. . .. . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. .. . . . . ........ 19
Anh hu'dng cuaquy~n sd huu den S\f thoa man trong c6ng vi<%c va muc d9 gan
·6 chuc ........................ ···· ····· ...... .... . ......................... . ........................ 20
, tat ......... ~ ... ·=........... ....... .. ..... .. .. ... .... ..... : ............... ........................ 23

Jng2
l:ing phap nghien ctiu va xii' ly sfili~u ... ... .. : ......................... ....... . .... ..... 24
.._'hiet ke nghien

CUll

va 'phu'ong phap xU' ly s6li<%u ... . ........

2.1.1 Thiet ke nghien CUll .. ...................... ... ......

0

....

0

••••

••

......

••••••••••

......

.

•

•

0

......

24

. . . . . . . . . . .. ..

24

2.1.2 Phuong phap xll ly s6li<%u ........ .. .......................... .. ...... .. .... .... ... 25

3.3.3 C6m t~t ............ . ..... . ......... .. .................. .... .. . . ...... .......... .. . . .. . ......... . ...70

:huo'ng 4
~ghien cuu kiim djnh........................................................................................ 72
~
. K y T~an M a1...
. .. . . . . . . . . .. . . . . . . . . . . . . . . . . .. . .. . . . .. 72
·. 1 Ki em d"nh
! tip. cong
ty co,J p h;,an g1a
,J

4.1.1 Thang do muc d9 thoa man cua nhan vien doi vdi cac ye'u to th~tnh
;,
phan cua cong VIyC ...... . ... .. .. . .. . ...... ..... ..... . ........ . .. .. ....... ...... . . ...... 72
?

~

• ~

,J
d"!nh th ang d o s\f gan
J
k et
"' to,J chuc
' ..... . ... ........................ . .. ... 78
4 . 1.2 Ki em

4.1.3 Ki~m dinh mo hlnh do luang ........ . ........ . ... .. ... .... ......... ······ ...... 82
4.1.4 So sanh m9t soke't qua udc luqng giua m~u nghien cilu chfnh thuc
;{ ng hi~en ctru
' ki em
,J
d"!nh .. .. . .............. .. ....... . ...... . .. ................ .. 89
va' mau
L2 Ki~m dinh b~ng phuong phap Bootstrap ........... ....... ... ..... ..... .................. 95

T6m t~t. ................................................................................. . ...... . ... 98

Chu'o'ng 5

' h g1a
'' ch ung va' g.a1 ph'ap, k'~'
1en ngh'! .. .. ......... .. ........ .. ........... ............. 99
Dan
o?o

5.1 Danh gia chung ..... .... ........ . .. . ............... . ......... ... ........... .. ... ... .......... 99
.~ d ~ h,
- Vvl
A"
~
.~
9 t oa man
cong
VIyC
................... . ... .... ... .. .......... . 99
5 . 1. 1 V e;, muc

5.1.2 V~ Sl/ g~n ke't t6 chile ............ . ... . .... .... ..... .. .. ........ ............... 101
5.1.3 v~ anh hudng cua AJDI de'n Sl/ gan ke't t6 chile. ..... .................. 103
5.2 Giai phap va kie'n nghi ..... . ... .. ............................... ... ... ..... . ............ 106
5.2.1 Nh~n thuc v~ vai tro cua ngu6n nhan l\fc va ap dt,tng each tie'p c~n
quan tri ngu6n nhan l\fc ...................... . .... . . . .................................. 107

5.2.2 Hoan thi~n cac kie'n thuc, ky nang v~ quan tri ngu6n nhan l\fc .. ..... 110
5.2.3 M
Ke't lu~n ................................................ .. ......... ... ... .............. ....... 121

1ll

..

-.


l hlit trign vil xlt lY

so bi) thang do ... ......... ...... .... . ......... . .... ......... .............. 27

2.2.1 Thang do tam quan trQng cua cac nhu du ..................................... 27
2.2.2 Thang do muc d() tho a man cua nhan vien doi voi cong vit$c ...... ........ .28
2.2.3 Thang do muc d() gan ket cua nhan vien doi voi t6 chuc ............ .. ...... 31
KiSm dinh thang do bang phuong phap EFA va CFA ................................... 32
2.3.1 Thang do muc d() thoa man cua nhan vien doi voi cacyeu to thanh
phftn cua cong vit$c (AJDI) ............ ....... ....................... .. ... ............... 32
~
d'!llh th ang do gan

J
k"'
' ....... ...... ..... ............. ......... .40
et to~ ch uc
2 .3 .2 Ki em

KiSm dinh mo hlnh
2.4.1 KiSm dinh mo hlnh do Iuong ..................................................... 43
2.4.2 KiSm dinh mo hl.nh ly thuyet. .... ... ..... ...... ....... . . .... ...... . . ... ......... .47
,M§:u nghien cull ... .... ... ....... ........ ........... ..... .... ..... ... ....... .. .................. 50
2.5.1 M§:ll nghien cull chinh thuc ...... ... ..... ......... .. ........ ... ............ ... ... 50
2.5.2 M§:ll kiSm dinh t~i Tan Mai .. ... .. .. .. .. . .. .. .. .. .. . .. .. .. . .. .. . .. .. .. .. .. .. .. 51
tat. ............................... .............. ....................... .... ...................... 52

tlg

3

h.tilng nhu c:iu, sf[ thoa man voi cong vi~c
~
dAQ. gan
~
kA'
muc
et to~ ch,uc .................................................................. .. 53
I

Do Iuong nh~n thuc v€ nhu du cua nhan vien ........ .. ........... ....... ............. 53
3.1.1. Danh gia tfim qllan trQng cua nhu du ......................................... .. . 53
....

....

?

....

3.1.2 Slf khac bit$t ve tam 1qllan trQng ella nhll call ............................ .... .... 54
i

Do Iuong nh~n thuc v€ muc d() tho a man cua nhan vien doi voi cong vit$c ...... .54

3.2.1. Muc d() tho a man trung bl.nh cua nhan vi en ... ... ... .............. .... ... .... . .. 54
3.2.2. Slf khac bit$t v€ muc d() tho a man doi voi cong vit$c cua nhan vien .... ..... 55
3.2.3 Do Iuong cac yeu to anh huang den muc d() thoa man chllng (GS)
voi cong vit$c ....... .. .............. ............ ........ ..... ..... ...... ..... ... ...... ... ..... 59
3.3 Do Iuong Slf ga:n ket t6 chuc theo nh~n thuc cuanhan vien ...... .... ....... . ..... 61

4.3.1 Do Iuong muc d() ga:n ket t6 chuc ..................................... .... ...... .. .. 61
3.3.2 So sanh muc d() gan ket t6 chuc theo nh~n thuc cua nhan vien .. . ... ......... 62

11


:n; LV<:;
11,1

1l)C 1: Khao sat v€ nhu du, muc OQ thoa man cua nhan vien va sv gan ke't

: chuc ...... .. . .... . ... . .. . .. . .. . ..... . ..... . . . .. .. . ..... ... ............... . ....... ... ........ 124

hl) 1l)C 2: Mo ta th6ng keAva phan b6 chufin cua cac bie'n quan sat.. .. ........ . .. 129
hl) 1l)C 3: H~
11)

s6 tuclng quan cua cac bie'n quan sat trong nghien cuu . .. .. .... . ..... 130

1l)c 4: Thong tin m~u trong nghien cuu chinh thuc .. . .... . ..................... . .... 132

hl) 1l)c 5: Thong tin m~u trong nghien cuu kiSm d!nh t<,1i Tan Mai ...... . ....... . ..... 134
~ cua n hA
•A .. .. . ........................... ... .... 135
h l! 1lfC 6 : sv kh'ac b"A
Iyt ve~ n h u cau
an v1en
?

hl;l 1l)c 7: Sl)' khac bi~t v€ muc dQ thoa man a6i vdi cong vi~c . . . .. . . . . . . . . . . . . . . . . 141
11)

1l)c 8a : Ke't qua h6i quy phan b~c cac ye'u t6 anh hu&ng de'n GS ... .......... . . 145

'hl;l 1l)C 8b: Ke't qua h6i quy phan b~c cac ye'u t6 anh hu&ng de'n GS trong khu Vl)'C
phi qu6c doanh . .... . ............. . .......... . .. . .. ......... . ........ .. ............. . ... 147
'h l! 1l)C 9 : s o san
, h sv khac
' b.Iyt
A ve~ gan
~ k e"'t t"'
o cha'c ...... . .......... ... . . ......... . .. . .. . 148
'hl! 1l)c lOa : Ke't qua h6i quy phan b~c cac ye'u t6 anh hu&ng de'n sl)' gan ke't

t6 chuc cua nhan vien ....... . .......... . ......... . .... .. ...... . .. . .. . .. ....... . .... ... 150
'hl! 1l;lc lOb: Cac ye'u t6 anh hu&ng de'n long trung thanh cua nhan vien trong
cac t6 chuc phi qu6c doanh ........... . .......... . .......... .. .. ......... . .. ......... 156
>hl;l 1l;lc 11: H~

s6 tuclng quan cua cac bie'n quan sat t<,1i Tan Mai.. ................ . .. .. 157

>hl)ll)C 12: Anh hu&ng cua AJDI den sv n6 ll)'c c6 gang cua nh6m nhan vien
khu vvc phi qu6c doanh, tre ....... ............. . ........... . .. . .. .. ................. 157
>hl) 1l)c 13: Ke't qua kiSm dinh Bootstrap ...... .... .......... . .·.................. . ... . ... .. . 158
)hl! ll)c 14: Quy trlnh tuySn dl;lng tU ben ngoai theo ISO 9001 .. .. .. . .............. . ... .159
.)h1)

A VlyC
·A va' t"eAu
1l)C 15 : B,an moAt,a cong
1 chua"'n nhaA n v·A
wn .. ... . ............ . .. .... .. . . . 160

)hl) 1l)c 16: Quy trlnh dao t(,lo thea ISO 9001. ......... . ........................ . ... . ........ 164

T"ai

li~u

tham khao ..... .. .............. ....... ........... .... ......... .... .. ................... 165

iv

DANH Ml)C cAc BANG
·ng 1.1: Oic ye'u tO' trong b~c thang nhu du cua Maslow .. . .. . .. ............. . .. . .. ........ 9

:ng 2.1 H~ s6 tin c~y ctla thang do t~m quan trQng cua cac nhu du .. ........... .. ... .. 27
· ng 2.2 Vi dl;l v€ nhu du nhan vi en theo khia qnh c6ng vi~c ........................ ... 28
mg 2.3 H~ s6 tin c~y cua cac th~mh ph~n AJDI. .. ... . .. . ............... .. .... . . ............ 29
mg 2.4 H~ s6 tin c~y cua cac thanh ph~n thang do sv gan ke't t6 chuc ................ 31
ing 2.5: Ke't qua EFA d6i voi thang do AJDI. .. .... .......... ..... . .. . . ... .. . .. . ...... . ..... 33
ing 2.6: H~

s6 tuong quan giua cac thanh ph~n cua thang do AID I. .... . ........... .... 39

ng 2.7: Ket qua ki€m dinh gia tri thang do AJDI. ......... . .. .... ....... ....... ........... .39
ing 2.8: Ke't qua EFA d6i voi thang do muc de) gan ke't cua nhan vien d6i
voi t6 chuc .................... . ........ . .................................................... 40
:tng 2.9: H~

s6 tuong quan giua cac thanh ph~n trong thang do sv gan

ke't t6 chuc........... . ...... ..... ....... . ..................... ... . . ........... .. ..... .. . .. 42
ii.ng 2.10: Ket qua ki€m dinh gia

tri thang do sv gan ket

t6 chuc ................. .. ................................................. ........ .. .............. .. ........... 43
ang 2.11 : H~ sO' tuong quan giG' a cac bie'n ti€m ~n trong m6 hlnh do luang .. ....... 46

"' .............................. .... . 53
_mg 3 . 1: NhA~n th'uc ve tam quan trQng cua cac nhu cau
0

)<

"'

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'

ang 3.2: Muc de) tho a man cua nhan vi en d6i voi c6ng vi~c .......... .. ............... .. 55
'lng 3.3: Muc de) tho a man cua nhan vi en d6i voi c6ng vi~c phan theo gioi tinh ..... 56
1ng 3.4: So sanh muc de) thoa man cua nhan vien d6i voi c6ng vi~c phan theo
hue nang thvc

hi~nc6ng vi~c

... ..... . ..... .. .. . .......... .. . ..... .... ........... .. .. .. .. ...... 57

lng 3.5: Muc de) thoa man d6i voi c6ng vi~c theo lo~i hinh so huu cua t6 chuc .... . .58
.lng 3.6: Ke't qua h6i quy phan ca'p v€ cac ye'u tO' anh huang de'n GS .. ...... . ... ...... 60
1ng 3.7: Muc de) gan ket t6 chuc theo nh~n thuc ctia nhan vien . .......... ............... 62
1ng 3.8: Muc de) gan ke't t6 chuc phan theo tham nien ..... .. ... ....... . ........... . ...... 62
-ng 3.9: So sanh muc de) sv gan ke't t6 chuc theo l9ai hlnh so huu ...... .. ............. 63
.!ng 3.10: Ket qua h6i quy phan ca'p vS cac ye'u tO' anh huang de'n muc de) trung

v


th~mh

cua nhan vien .. ... ....... ................. . .. . ... .. ...... .. .... . .... .... . . ... ...... 65

Bang 3.11: Cac yeu to anh huCing den muc d9 n6 h,rc, co g~ng . . . . . . . . . . . . . . . . . . . . . . . . 68
Bang 3.12: Cac yeu to anh huCing den long n,r h~w cua nhan vi en doi voi t6 chuc . . . 69
Bang 3.13: T6ng hBang 3.14: Ket qua ki~mdinh cac gia thuyet trong nghien cuu chinh thuc ...... .. .. ... 71

Bang 4.1: H~ so tin c~y ciia cac thanh phfin AJDI t~i Tan Mai ........................ 73
Bang 4.2: Ket qua ki~m dinh EFA ciia AJDI. ........... .. . .............. ... .... . ....... .... 74
Bang 4.3: H~ so tuong quan giua cac thanh phfin cua thang do AJDI. ........... . ...... 78
Bang 4.4: Ket qua ki~m dinh gia tri thang do AJDI.. ........................................ 78
Bang 4.5 H~ so tin c~y cua cac thanh phfin thang do slf g~n ket t6 chucCI Tan Mai ... 79
Bang 4.6: Ket qua EFA doi voi thang do muc d<) g~n ket cua nhan vien doi
voi t6 chuc ...... ... . . .. ................... . ..... ... .... . .. .. . .. ... .. . .............. ......... 80
Bang 4.7: H~ so tlielng quan gilia cac thanh phfin trong thang do Slf g~n ket t6 chuc .. 82
Bang 4.8: Ke~ qua ki~m d!nh gia tri thang do slf g~n ket t6 chuc. .. ....... ..... ..... . . . . . . 82
• 4 .4 : M'ac d~9 g1a1
. •. th'1c h s 11. gan
J
k,..B ang
et to,:, c h'ac

t~1. T~
an

M at.. . ... ...... ... .... . ....... .... .83

Bang 4.9: H~ so tuong quan giua cac bien ti~m fin trong m6 hlnh do h.rong ciia
anh huCing cua AJDI den GS .......... .... ..... . ...... : . .. .. . ............... .... .. . .. 85
Bang 4.10: H~ so tuong quan gilia cac bien ti~m fin trong rn6 hlnh do luang ciia

• cua
• AJDid,..,
J
k,..,
a'nhhuong
en slf gan
et to,:, c h'ac ... ... . .. .. ... .. .... . ................. . 87
Bang 4.11: So sanh anh httCing ciia AJDI den muc d<) thoa man chung .......... . ........ 89
Bang 4.12: So sanh anh httCing ciia AJDI den Slf g~n ket t6 chuc .... . . ........ ...... ..... 93
Bang 4.13: Cac m~u ki~m d!nh chap nMn anh httC1ng coy nghia thong ke ciia AJDI
den GS va Slf g~n ket t6 chuc .... ..... .. .. . ...... .. ... ... ... .. .. .. .... . ......... .. ..... .95
Bang 4.14: So sanh gia tri ttoc lttBootstrap voi N=1000 . . ................................................................. 96

VI


DANH Ml)C CA C HINH

tnh 1.1: A.nh hudng cua AJDI de'n GS . ... .... ... ...... .. ........ ...... . .................... 13
inh 1.2: Sd 1119c m6 hlnh nghien cuu @Work cua Aon Consulting....... . ........ ... 15
• hh uong
• cua
• AJDiden
"' stf ga.n
;{ k et
"' to-:? ch uc
' .... .. . .. ... .. ..... .. .. .... . ... .... . 18
·nh 1.3: An
nh 1.4: Ca c ye'u t6 anh hudng de'n GS va Stf g~n ke't t6 chuc.... .. .... .... .... .. .... 22

lnh 2.1 Quy trlnh thtfc

hi~n

nghien cuu...... ...... .. .. .... .......... .... .. .... .. .. .. .. .. . 26

1nh 2.2: Cac thanh phftn cua AJDI............................ .... ...... .. .. .. .......... .. . 34
inh 2.3: Thang do AJDI .. . .. .. .. ...... .. ......... .. .... .... .. . .. ............................... 36
nh 2.4: Anh hu'dng cua AJDI de'n GS (di~u chinh sau ki€m d!nh) .... .. .. .. .. ...... .. . 37
. nh 2.5: Anh hu'dng cua AJDI de'n Stf g~n ke't t6 chuc
(di~u chinh sau ki€m d!nh) . .... ..................................... .. . .. .. ... .. .... .... 38

nh 2.6: Thang do cam ke't t6 chuc .......... .. ......... ... ........... . .. ...... . .. . ... ... .. .. .41
.J.nh 2.7: M6i quan h~ giua cac khai ni~m trong m6 hlnh do luang ...................... .45
mh 2.8: Ki€m d!nh m6 hlnh 1. ... .. ... .. ... .. .. ......... .. ............. ...... ....... ... , ... .. .48
)nh 2.9: Ki€m d!nh m6 hlnh 2 .... . .. .. . .. ... . .. ... . .. . .... ... ..... .. ... ...................... .49

lnh 4.1: Ki€m dinh AJDI t~i Tan Mai ............................. . .... . ..... ............... 75
)nh 4.2: Ki€m dinh AJDI tCJ.i Tan Mai (b) ............ . .... . .. . ......... .... .. .............. 75
~ M m. .................... .. ............................... 81
.'m h 4 .3 : S'"'
':l gan k"'
et to-:? ch'uc o• T an
j

lnh 4.4: Muc d9 giai thich stf g~n ke't t6 chuc a Tan Mai .... .. .. .. .... .. ................ 83
lnh 4.5: Quan

h~

cua AJDI va GS tCJ.i Tan Mai.. .. .. .............. .. .... .... .. .. .. ......... 84

).nh 4.6: Quan h~ cua AJDI va Stf g~n ke't t6 chuc t~i Tan Mai .... ....... ... .. ......... 88
)nh 4.7: Anh htrdng cua AJDI de'n GS t~i Tan Mai .... .. ................................ 90
lnh 4.8: Anh hu'dng cua AJDI va GS t~i Tan Mai .................... .. .. .. .. .. ...... .. .. . 92

Vll


DANHMl)C CAC CHUVIETTAT

\JDI:
3EN:
:FA:

:ow:
EFF:

EXP:
~FA:

FUNC:
JS :
JDI:
KHHTI
LOY:
NC:
PROM:
SBEN:

SEFF:
A!SLOY:
SPRIDE:
SPROM:
SSUP:
SUP:
WORK:

Chi s6 m6 ta c6ng vi~c di~u chinh
Muc d9 thoa man d6i voi phuc l<;1i
Phan tich nhan t6 kh~ng dinh
Muc d9 thoa man d6i voi d6ng nghi~p
N6 h,tc, c6 gang
Thamnien
Phantich nhan t6 kham pha
Chuc nang thtfc hi~n c6ng vi~c
Muc d9 thoa man chung d6i voi c6ng vi~c
Chi s6 m6 ta c6ng vi~c
Ke' ho<;1ch h6a t~p trung
Long trung thfmh
Nhudu
Cd h9i dao t~o- thang tie'n
Bie'n quan sat t6ng h<;1p muc d9 thoa man voi phuc l<;1i
Bie'n quan sat t6ng h<;1p n6 life, c6 gang
Bie'n quan sat t6ng h<;1p long trung thanh
Bie'n quan sat t6ng h<;1p long ttf hao
Bie'n quan sat t6ng h<;1p muc d9 thoa man cd hQi dao t(;lo- thang tie'n
Bie'n quan sat t6ng h<;1p muc d9 thoa man voi Ianh d~o
Muc d9 thoa man d6i voi lanh d~o
Muc d9 thoa man d6i voi ban cha't c6ng vi~c

Vlll


~

?

~

PHANMODAU

1.1 Gi6'i thi~u ly do chQn d~ titi

Nhan vien la tai san quy cua doanh nghi~p , Slf g~n ke't ttS chuc Va ke't qua
lam vi~c cua nhan vien giu vai tro quye't dinh then ch6t d6i VOi Slf phat trign Va
thanh cong cua doanh nghi~p trong moi tntong c~nh tranh kh6c li~t hi~n nay.
Chinh vl v~y, cac nha quan tri doanh nghi~p dang c6 g~ng tlm each thu hut, phat
trign va duy trl du<;1c ngu6n nhan ll;l'c vua c6 trlnh d9 cao, c6 thg mau chong, linh
ho~t phan ling c6 hi~u qua voi nhung thay dtSi; vua g~n ke't voi t6 chuc. Theo

Fotheringham, giam d6c cua Vi~n Aon Consulting Loyalty t~i U c, "Di~u nay
chi c6 du<;1c khi cac nha quan

tri

ca'p cao higu du<;1c dau la d9ng ll;l'c, Ia ngu6n

d9ng vien ldch thich nhan vien"(Fotheringham 2002). D~ tai v~

sl;(

thoa man

CUa nhan vien, Slf g~n ke't d6i VOi ttS chuc da thu hut Slf quan tam r9ng rai trong
cac nghien cuu va c6 thg Ia llnh vl;(c quan tri du<;jc nghien cuu nhi~u nha't trong
nhi~u th~p ky qua. Nhi~u nghien cuu v~ llnh VlfC nay da du<;jc thl;(c hi~n hang

nam d quy m6 qu6c gia nhu nghien cuu v~ Commitment @Work t~i

My tu nam

1997, t~i Canada tu nam 1999, t~i Anh tu nam 2000 va t~i Uc nam 2002 (Sturn
2001); (Fotheringham 2002).
Tuy nhien, d Vi~t Nam, h~u nhu chua c6 cac nghien cuu v~ nhu c~u , muc
d9 thoa man d6i voi cong vi~c va Slf g~n ke't t6 chuc cua nhan vien. Cac doanh
nghi~p lung tung chua bie't se sll' dl,lng cac ngu6n ll;(c c6 giOi h~n dg d9ng vien,

ldch thich nhan vien nhu the' nao? Nhu c~u nao cua nhan vien trong cac doanh
nghi~p hi~n nay du<;1c danh gia c6 t~m quan trQng nha't? Sau muoi lam nam thl;(c

1


hi~n d6i mdi kinh t€, mile s6ng cua nhan vien nhln chung da nang cao hdn tntdc

kha

nhi~u

nhu'ng

li~u

hQ c6 thoa man vdi cac chinh sach, cac chu'dng trlnh,

d()ng d()ng vien, ldch thich nhan vien cua doanh

nghi~p

ho~t

khong? Gio day, khi

khong con ch€ d9 tuy~n dvng su6t doi nua, mile d9 glin k€t cua nhan vien trong
t6 chile th~ hi~n ra sao? Va li~u c6 m6i quan h~ giua mile d9 thoa man cua
nhan vien vdi mile d() glin k€t t6 chile cua hQ khi cac doanh nghi~p Vi~t Nam
f

chuy~n sang cd ch€ thi tru'ong khong? Cac lanh d~o doanh nghi~p hi~u ra't it va

md h6 v~ nhu cgu, mile d9 thoa man va glin k€t t6 chile cua nhan vien. Vffn d~
cffp thi€t d~t ra la cgn tht;tc hi~n khao sat xac dinh muc d9 glin k€t cua nhan
vien d6i vdi t6 chuc va danh gia cac y€u t6 anh huang den muc d9 glin k€t cua
nhan vien. Vl v~y, d~ tai: "Nhu cftu, srf thoa man cua nhan vien va srf g~n
ke't dO'i voi t6 chuc" du'QC ch<;>n d~ nghien cilu. Hi VQng ding k€t qua nghien
cuu se giup cho cac lanh d~o t6 chile c6 du'<;fc cong ql do lu'ong mile d9 thoa
man cua nhan vien d6i vdi cong vi~c, mile d9 glin k€t cua hQ d6i vdi t6 chuc;
c6 th~ tlm ra cac bi~n phap nang cao hi~u qua d()ng vien kich thich nhan vien
va mile d9 g<1n k€t cua h9 d6i vdi t6 chile. Cac cau hoi sau se dinh hu'dng cho

vi~c tht;(c hi~n d~ tai:

1. Nhu cgu cao nhfft cua nhan vien hi~n nay la gl?

2. LVa ch<;>n thang do nao d~ do luang muc d() thoa man cua nhan vien d6i
vdi cong vi~c a

Vi~t

Nam?

3. Nhan vien c6 thoa man khi di lam khong? C6

st;(

khac bi~t v~ muc d9

thoa man cua nhan vien theo cac d~c tru'ng ca nhan (tutSi, tham nien, hQC
vffn, gidi tinh,v.v .. ) khong?
4. Lt;t'a ch<;>n thang do nao d~ do luang muc d9 glin k€t cua nhan vien d6i
voi t6 chuc a Vi~t Nam?
5. Nhan vien c6 glin k€t d6i vdi t6 chuc cua hQ khong? C6

st;(

khac bi~t v~2


mile d9 g~n ke't cua nhan vien theo cac d~c tntng ca nhan (tu6i, tham
nien, hQc va'n, gioi tinh,v.v .. ) khong?

6. C6 m6i quan h~ gl giua mile d() thoa man cua nhan vien voi mile d() g~n
ke't cua nhan vien d6i voi t6 chile?

1.2 Mt.~c dich

Nghien cilu du'phu hcong Vi~c; V~ Slf g~n ke't t6 chile; Va tlm ra CO Sd khoa hQC cho Vi~c nang cao
mile d9 thoa man cua nhan vien, mile d() g~n ke't cua hQ d6i voi t6 chile/ doanh
nghi~p. Dti d~t du'
sau day:
•

Di~u chinh thang do mile d() thoa man d6i voi cong vi~c cua nhan vien

cho phu hman cua nhan vien d6i voi cong vi~c.
•

Di~u chinh thang do mile d() g~n ke't t6 chile cua nhan vien va do Iuong

mile d() g~n ke't cua nhan vien d6i voi t6 chile.
•

Danh gia anh hu'dng cua mile d() thoa man d6i voi cong vi~c de'n mile d()
g~n ke't cua nhan vien d6i voi t6 chile.

•

D~ nghi m()t s6 giai pha p, kie'n nghi dti c6 thti nang cao mile d9 g~n ke't

cua nhan vien d6i voi t6 chile va ke't qua lam vi~c cua hQ trong di~u ki~n
cac ngu6n Ivc c6 gioi h~n.

3


1.3 Ph~m viva phu'dng phap nghien

CUll

. Nhu c~u, slf thoa man cua nhan vien va Slf g~n ke't t6 chile Hi cac chu d€ nghien
cu'U ra't r()ng. Nghien cuu nay tlm kie'm co sd khoa h9c cho vi~c nang cao mile
dQ thoa man cua nhan vien d6i voi cong vi~c va mile dQ g~n ke't d6i voi t6
chile, do d6:
vi~c nghien

CUll

nhu c~u se du<;Jc gioi h~n (5 ph~m vi cac nhu c~u du<;Jc th(l'c

hi~n t~i noi lam vi~c nhAm kham pha, b6 sung cho cac khia c~nh cong vi~c

rna nhan vien c~n du<;Jc thoa man.
vi~c

nghien

CUll

Slf thoa man cua nhan vien se chi gioi h~n trong ph~m vi

cac va'n d€ lien quan de'n cong vi~c.
Nghien cuu du<;Jc thlfc

hi~n

thong qua ba giai

do~n:

nghien cuu sob(); nghien

cuu chinh thuc va nghien cuu kiSm dinh. Nghien cuu so bQ du<;Jc thlfc hi~n thong
qua phuong phap dinh tinh. Ta't ca cac khai ni~m sU' d1,mg trong nghien cuu: nhu
c~u, muc dQ thoa man cua nhan vien va muc dQ g~n ke't d6i voi t6 chile d€u

du'<;Jc kiSm dinh (5 cac nuoc cong nghi~p phat triSn. Ky thu~t thao lu~n nh6m
du'<;Jc sU' dlJ.ng trong nghien cuu so b9 dS di€u chinh each do Iuong cac khai ni~m
cho phu h03.973

383

2.099

Total

807.921

385

3.808

2

1.904
1.260

Between Groups
Within Groups

482.687

383

Total

486.495

385

Between Groups

11 .747

2

5.873

Within Groups

1151 .118

383

3.006

Total

1162.865

385

F

Sig.
.940

.391

1.511

.222

1.954

.143

149

Phvivc lOa: Ke't qua hfii quy phan ca'p cac ye'u to' anh hu'dng de'n muc dQ giin ke't
cua nhan vien '
.\"
1. Muc d() trung thfmh:

Model

R

1
2
3
4

Adjusted R
Square

R
Square

Std. Error of
the Estimate

Change Statistics
R Square
Change

F

Change

347

Sig . F
Chal"!f1.e
.001

6

341

.000

1

340

.011

11

329

.124

df1

df2

.067

.048

1.74787

.067

3.560

7

.595(b)

.354

.329

1.46706

.287

25.259

.605(c)

.366

.340

1.45514

.012

6.610

.630(d)

.397

.351

1.44313

.031

1.517

.259(a)

a Predictors: (Constant), income, busiact 3, exp, sex, edu, WORKSH , age
b Predictors: (Constant) , income, busiact 3, exp, sex, edu, WORKSH, age, ssup, sben, swork, scow, spay,
spro
c Predictors: (Constant), income, busiact 3, exp, sex, edu, WORKSH, age, ssup, sben, swork, scow, spay,
spro, reow
d Predictors: (Constant), income, busiact 3, exp, sex, edu , WORKSH, age, ssup, sben, swork, scow, spay,
spro, reow, fdexp , fdedu, fdpay, fdinc, fdsex, fdgs , fdben , fdprom , fdw, fdcow, fdsup
Coefficients(a}
Unstandardized
Coefficients

Mod
el

8
1

Std. Error

Beta

t

.._,-,. .:_

(Constant)

3.389

.591

busiact 3

-.087

.129

-.036

-.677

5.734"

~J _ ti_. _

.
/

.499

sex

-.028

.199

-.008

-.142

.887

age

.080

.165

.040

.489

.625

edu

-.049

.084

-.035

-.584

.560

WORKSH

.060

.163

.023

.370

.712

exp

.286

.127

.183

2.263

.024

.216
-.586
-.011
.232
.316
-.034
-. 043
.168
.082
.158
-.057
.162
.421
.047
.081

.124
.622
.111
.169

.141
.071
.138
.109
.105
.070
.070
.078
.077
.048
.052

.105

1.749
-.941
-.103
1.373
2.243
-.475
-.315
1.544
.781
2.237
-.817
2.066
5.469
.966
1.559

.081
.347
.918
.171
.026
.635
.753
.124
.435
.026
.415
.040
.000
.335
.120

income
2

Standardized
Coefficients

(Constant)
busiact 3
sex
age
edu
WORKSH
exp
income

swork
scow
ssup
spro
sben
spay

-.005
.064
.158
-.024
-.017
.107
.040
.118
-.044
.128
.342
.051
.084

~.____,.,._....

--- -- --~

150


8
3

(Constant)
busiact 3
sex
age
edu
WORKSH
exp
income
swork
scow
ssup
spro
sben
spay
reow

4

Standardized
Coefficients

Unstandardized
Coefficients

Mod
el

(Constant)
busiact 3

sex
age
edu
WORKSH
exp
income
swork
scow
ssup
spro
sben
spay
reow
fdw
fdpay
fdcow
fdsup
fdben
fdprom
fdsex
fdgs
fdexp
fdedu
fdinc

-.419
-.008
.272
.307
-.038

-.019
.083
.087
.166
-.053
.171
.442
.009
.067
-.253
.048
-.008
.276
.266
-.052
.043
.095
.119
.182
-.017
.174
.346
-.072
.097
-1.150
.002
-.073
-.026
.024
.115

.083
-.010
.082
.134
.027
-.201

Std. Error

.620
.110
.168
.140
.070
.137
.113
.104
.070
.069
.078
.077
.050
.052
.098
.656
.111
.171
.140
.072
.138

.117
.112
.076
.081
.083
.081
.060
.056
.600
.080
.057
.080
.084
.060
.083
.170
.068
.086
.068
.108

t

Sig.

Beta

-.003
.075
.153

-.027
-.007
.053
.042
.125
-.041
.136
.359
.009
.070
-.136
-.003
.076
.133
-.037
.016
.061
.058
.137
-.013
.138
.281
-.078
.101
-.616
.006
-.178
-.075
.066
.325

.202
-.009
.221
.159
.045
-.274

-.676
-.077
1.619
2.196
-. 539
-.141
.739
.834
2.378
-.767
2.197
5.756
.173
1.297
-2.571
.074
-.069
1.612
1.895
-.718
.309
.811
1.067

2.399
-.211
2.088
4.252
-1 .187
1.722
-1 .917
.028
-1.276
-.328
.286
1.925
.999
-.058
1.206
1.551
.400
-1.867

.499
.939
.106
.029
.590
.888
.461
.405
.018
.443
.029 I

I
.000 I
.863 .
.196
.o11
.941
.945
.108
.059
.473
.758
.418
.287
.017
.833
.038
.000
.236
.086
.056
.978
.203
.743
.775
.055
.319
.953
.229
.1 22
.690

.063

i
1

a Dependent Variable: sloy

151


2.

N6 hfc, c6 g~ng

Model

R

Std. Error of
the Estimate

Adjusted R
Square

R
Square

Change Statistics
R Square
Change

F
Change

df1

df2

Sig. F
Change

347

.050

1

.199(a)

.040

.020

1.12964

.040

2.040

7

2

.479(b)

.229

.200

1.02089

.190

13.978

6

341

.000

3

.487(c)

.237

.206

1.01715

.008

3.509

1

340

.062

4

.513(d)

.263

.210

1.01452

.026

1.177

10

330

.305

a Predictors: (Constant), income, busiact 3, exp, sex, edu, WORKSH , age
b Predictors: (Constant), income, busiact 3, exp, sex, edu, WORKSH , age, ssup, sben, swork, scow, spay,
spro
c Predictors: (Constant), income, busiact 3, exp, sex, edu , WORKSH, age, ssup, sben , swork, scow, spay,
spro, reow
d Predictors: (Constant), income, busiact 3, exp, sex, edu, WORKSH , age, ssup, sben, swork, scow, spay,
spro, reow, fdexp, fdedu , fdpay, fdinc, fdsex, fdben , fdprom , fdw, fdcow, fdsup
Coefficients( a)
Unstandardized
Coefficients

Mod
el

1

Std. Error

age

8
5.614
-.053
.069
.057

edu

(Constant)

busiact 3
sex

WORKSH
exp
income
2

Standardized
Coefficients

(Constant)
busiact 3
sex
age
edu
WORKSH
exp
income
swork
scow
ssup
spro
sben
spay

t

Sig.

Beta

.382

14.695

.000

-.034

-.639

.523

.030

.538

.591

.106

.045

.537

.591

.096

.054

.108

1.765

.078

-.080

.105

-.048

-.761

.447

.083
.129

.148

.082

.149

1.813

.071

-.032
3.452
-.031
.173
.095
.088
-.172
.042
-.055
.220
.085
.154
.039
.054
-.085

.080
.433
.077
.118
.098
.049
.096
.076
.073
.049
.049
.055
.054

.034
.036

-.024

-.402
7.976
-.397
1.476
.972
1.788
-1 .792
.561
-.752
4.487
1.743
2.816
.731
1.596
-2.378

.688
.000
.691
.141
.332
.075
.074
.575
.452

.000
.082
.005
.465
.111
.018

-.020
.075
.075
.099
-.103
.043
-.042
.259
.102
.191
.050
.091
-.140

152


3

8
3.536
-.029
.194

.091

Std. Error
.434
.077
.118
.098

.086

WORKSH
exp
income

(Constant)
busiact 3
sex
age
edu

4

Standardized
Coefficients

Unstandardized
Coefficients

Mod
el

Sig.

t

Beta
-.019
.084
.071

8.157
-.379
1.651
.928

.000
.705
.1 00
.354

.049

.097

1.750

.081

-.160

.096

-.095

-1 .666

.097

-.001

.079

-.001

-.008

.994

-.053

.073

-.040

-.721

.471

swork

.224

.049

.264

4.589

.000

scow

.087

.049

.104

1.790

.074

ssup

.158

.054

.197

2.907

.004

spro

.050

.054

.064

.928

.354

sben

.034

.035

.058

.978

.329

spay

-.092

.036

-.152

-2.568

.011

reow

-.129

.069

-.108

-1 .873

.062

(Constant)

3.623

.456

7.947

.000

busiact 3
sex
age
edu
WORKSH
exp
income
swork
scow
ssup
spro
sben
spay

-.022
.213
.095
.072
-.146
-.039
-.032
.1 99
.126
.147
.024
.035
-.103

.078
.120
.099
.051
.096
.083
.079
.053
.057
.059
.057
.042
.039

-.014
.092
.075
.080
-.087
-.039
-.024
.234
.152
.183
.031
.059
-.168

-.286
1.772

.965
1.412
-1 .513
-.470
-.409
3.733
2.225
2.512
.422
.821
-2.601

.775
.077
.335
.159
.131
.639
.683
.000
.027
.012
.673
.412
.010

reow

-.489

.626
.778

-.206

.422

-.173

fdw

.015

.054

.066

.283

fdpay

.014

.040

.054

.350

.726

fdcow

-.083

.056

-.367

-1.466

.144

fdsup

.022

.059

.093

.370

.711

fdben

-.028

.042

-.125

-.671

.503

.114

.057

.434

2.008

.046

-.128

.120

-.176

-1 .069

.286

.061

-.028

fdprom
fdsex
fdexp

-.015

-.252 .

.801

fdedu

.046

.047

.120

.959

.338

fdinc

-.004

.075

-.009

-.054

.957

a Dependent Variable : seff

153


3.Tt! hao
Model Summary

Model

R

Adjusted R
Square

R
Square

.041

1.40889

.453

.432

1.08378

.394

40.902

6

341

.000

.459

.436

1.07985

.006

3.489

1

340

.063

.479

.441

1.07552

.020

1.274

10

330

.244

1

.244(a)

.060

.673(b)

3

.677(c)
.692(d)

Change Statistics
R Square

ChanQe
.060

2
4

Std. Error of
the Estimate

F
Change
3.140

7

df1

df2

Sig. F
Change

347

.003

a Predictors: (Constant), income, busiact 3, exp, sex, edu, WORKSH, age
b Predictors: (Constant), income, busiact 3, exp, sex, edu, WORKSH, age, ssup, sben, swork, scow, spay,
spro
c Predictors: (Constant), income, busiact 3, exp, sex, edu, WORKSH, age, ssup, sben, swork, scow, spay,

spro, reow
d Predictors: (Constant), income, busiact 3, exp, sex, edu, WORKSH, age, ssup, sben , swork, scow, spay,
spro, reow, fdexp, fdedu , fdpay, fdinc, fdsex, fdben, fdprom , fdw, fdcow, fdsup
Coefficients(a)
Unstandardized
Coefficients

Mod
el
1

(Constant)

Std. Error

t

Sig.

Beta

'

.476

10.098

.000
I

busiact 3

-.010

sex
age

.104

-.005

-.095

-.250

.160

-.086

-1 .560

.120

-.075

.133

-.047

-.569

.570

edu

-.035

.068

-.031

-.513

.608

WORKSH

-.079

.131

-.038

-.605

.546

.258

.102

.206

2.532

.012

.184
.740
.055
.002
.097
-.020
-.189
.130
.086
.133
.075
.237
.225
.066
.088

.100
.459
.082
.125
.104
.052
.102

.080
.078
.052
.052
.058
.057
.036
.038

.111

1.851
1.611
.671
.013
.930
-.380
-1 .860
1.622
1.110
2.558
1.455
4.097
3.958
1.854
2.315

.065
.108
.503

.990
.353
.704
.064
.106
.268
.011
.147
.000
.000
.065
.021

exp
income
2

B
4.811

Standardized
Coefficients

(Constant)
busiact 3
sex
age
edu
WORKSH
exp

income
swork
scow
ssup
spro
sben
spay

.028
.001
.060
-.018
-.090
.104
.052
.124
.072
.234
.228
.090
.115

.925'

154


4

I

Sig .

t

-I

.830
.056
.023
.092

Std. Error
.460
.081
.125
.104

edu

-.022

.052

-.020

-.425

.671

WORKSH

-.176

.102

-.084

-1 .734

.084

exp

.085

.084

.068

1.012

.312

income

.089

.078

.054

1.148

.252

swork

.138

.052

.129

2.655

.008

B
3

Standardized
Coefficients

Unstandardized
Coefficients

Mod
el
(Constant)

busiact 3
sex
age

Beta
.029
.008
.057

1.802
.692
.188
.886

.072
.489
.851
.376

scow

.077

.052

.074

1.500

.134

ssup

.242

.058

.239

4.191

.000

spro

.236

.057

.239

4.148

.000

sben

.046

.037

.062

1.228

.220

spay

.081

.038

.105

2.117

.035

reow

-.137

.073

-. 091

-1 .868

.063

.951

.483

1.967

.050

sex
age
edu
WORKSH
exp
income
swork
scow
ssup
spro
sben
spay

.071
.044
.098
-.047
-.150
.061
.128
.146

.111
.255
.189
.014
.068

.083
.128
.104
.054
.102
.087
.083
.056
.060
.062
.061
.045
.042

.036
.015
.061
-.042
-.071
.048
.077
.136
.106
·.252

.192
.019
.088

.857
.345
.935
-.880
-1.473
.693
1.536
2.578
1.848
4.111
3.121
.310
1.622

.392
.730
.350
.380
.142
.489
.126
.010
.066
.000
.002
.757

.106

reow

-.451

.447

-.301

-1 .009

.314

fdw

(Constant)
busiact 3

-.015

.057

-.051

-.261

.794

fdpay

.062

.042

.189

1.469

.143

fdcow

-.054

.060

-.191

-.905

.366

fdsup

.002

.062

.006

.028

.978

.075

.045

.262

1.675

.095

fdben

.024

.060

.073

.401

.689

fdsex

-.087

.127

-.095

-.687

.493

fdexp

.060

.064

.089

.935

.350

fdedu

.080

.050

.167

1.590

.113

.079

-.221

-1 .650

.100

fdprom

fdinc

-.131

i

I

a Dependent Variable: spri

155


Phl:l ll:lC 10 b: Cac ye'u tO' anh hu'O'ng de'n long trung thimh cua nhan vien trong
t6 chuc phi quO'c doanh

Model

R

Std. Error of
the Estimate

Adjusted R
Square

R
Square

Change Statistics
R Square
Chal}ge

F
Change

df1

df2

Sig. F
Change

1

.248(a)

.061

.031

1.78503

.061

2.053

7

220

.050

2

.657(b)

.432

.398

1.40768

.371

23.293

6

214

.000

a Predictors: (Constant), sex, WORKSH , busiact 3, exp, edu, income, age
b Predictors: (Constant), sex, WORKSH , busiact 3, exp, edu, income, age, scow, sben, swork, spay, ssup ,
spro
Coefficients( a)

Unstandardized
Coefficients

Model

Std. Error

8
1

(Constant)

t

Sig.

Beta

3.123

.763

.099

.158

.042

.625

.533

age

-.224

.211

-.096

-1.062

.289

edu

-.046

.112

-.032

-.410

.682

busiact 3

4.095

.000

WORKSH

.217

.221

.079

.979

.328

exp

.637

.203

.277

3.131

.002

income

.036

.158

.018

.225

.822

-.094
-1.473
.202
.063
-.042
.174
.369
-.088

.266
.746

.1 28
.172
.089
.176
.164
.126

-.025
.085
.027
-.029
.063
.161
-. 043

-.355
-1 .973
1.582
.368
-.471
.990
2.243
-.694

.723
.050
.115
.713
.638
.323

.026
.488

sex

2

Standardized
Coefficients

(Constant)
busiact 3
age
edu
WORKSH
exp
income
sex

.183

.211

.048

.868

.387

spay

.041

.062

.043

.668

.505

sben

.056

.059

.061

.953

.342

swork

.206

.084

.154

2.465

.015

scow

-.024

.080

-.019

-.303

.762

ssup

.201

.093

.165

2.156

.032

spro

.440

.099

.367

4.459

.000

a Dependent Variable : sloy

156


Ph\11\lc 11: H~ s6 trrong quan ciia c:ic bi~n quan sat t~i Tan Mai
Mean
pri2
3.978
pri3
4.030
loy2
3.850
loy1
3.985
eff3
4.638
eff1
4.684

sup3
4.204
cow4 4.147
sup2
3.884
cow3 4.079
cow2 4.209
pro1
3.133
pro3
3.368
pay 3 3.177
pay 1 2.671

SD
0.772
0.747
1.002
1.067
0.651
0.598
0.787
0.746
0.957
0.807
0.735
0.943
0.956
1.018
0.902

PRI2 PRI3
1
0.798
1
0.424 0.394
0.366 0.391
0.195 0.145
0.186
0.15
0.306 0.295
0.349 0.375
0.24 0.314
0.301 0.396
0.295 0.361
0.292 0.273
0.378 0.394
0.232 0.247
0.321 0.249

L02

LOY1

EFF3

EFF1

SUP3

COW4

SUP2

COW3

COW2

1
0.5
0.18
0.26
0.15
0.24
0.09
0.18
0.24
0.27
0.22
0.08
0.24

1
0.119
0.171
0.122
0.078
0.092
0.105
0.152

0.193
0.231
0.221
0.239

1
0.53
0.144
0.16
0.108
0.121
0.027
-0.01
-0.01
0.073
0.077

1
0.198
0.181
0.081
0.13
0.203
0.069
0.019
0.054
0.124

1
0.284

0.518
0.316
0.201
0.179
0.149
0.163
0.145

1
0.282
0.697
0.583
0.159
0.142
0.053
0.153

1
0.264
0.244
0.223
0.276
0.227
0.182

1
0.542
0.15
0.133
0.025

0.08

1
0.208
0.204
0.098
0.102

PR01

PR03

PAY3

1
0.666
0.263
0.274

1
0.244
0.298

1
0.507

PAY1

1

I


Pht.Ilt.Ic 12: Anh hudng cua AJDI de'n srf. n6 lrf.c c6 gting cu a nh6m nhan vie n khu
vrf.c phi qu6c doanh, tre

Model

R

1

.149(a)

2

.512(b)

Std . Error of
the Estimate

Adjusted R
Square

R
Square
.022

-.006 1
.209

.262

Change Statistics
R Square
Change

F
Change

df1

df2

Sig. F
ChanQe

1.22819

.022

.786

5

172

.561

1.08928

.240

7.667

7

165

.000

a Predictors: (Constant), income, sex, exp, busiact 3, WORKSH
b Predictors : (Constant), income, sex, exp, busiact 3, WORKSH , spay, scow, sben , swork, spri, ssup, spro
Coefficients( a)

Std. Error

8
1

(Constant)

6.001
.000

.125

.000

Sex

-.035

.211

WORKSH

-.330

Exp
income
(Constant)
busiact 3
Sex
WORKSH
Exp
income
Spay
Sben
Swork

t

Sig.

Beta

.625

busiact 3

2

Standardized
Coefficients

Unstandardized
Coefficients

Mod
el

9.602

.000

.004

.997

-.013

-. 167

.867

.193

-.143

- 1.711

.089

.034

.264

.010

.130

.as·r

.204
3.565
-.027
.049
-.290
.015
.113
-.130
-.020

.137
.679
.114
.188
.173
.235

.123
.055
.054

.128
-.017
.018
-. 126
.004
.071
-.193
-.031

1.491
5.248
-.240
-1.680
.064
.925
-2.382
-.366

.138
.000
.811
.796
.095
.949
.356
.018

.7j_5_

.2~9
I

.196

.072

.218

2.733

.007

Spri

.101

.078

.117

1.297

.196

Scow

.068

.070

.074

.966

.336

Ssup

.121

.083

.142

1.460

.146

Spro

.195

.096

.223

2.036

.043

a Dependent Variable: seff

157


PhQ.lQ.c 13:
Ke't qua kiim (ijnh Bollen-Stine Bootstrap trong nghien cuu chfnh thuc
a. anh hudng cua AJDI de'n GS
Bollen-Stine Bootstrap (Default model)

The model fit better in 916 bootstrap samples.
It fit about equally well in 0 bootstrap samples.
It fit worse or failed to fit in 84 bootstrap samples.
Testing the null hypothesis that the model is correct, Bollen-Stine bootstrap p = .085

b. anh hudng cua AJDI de'n stf. g:in ke't t6 chuc
Bollen-Stine Bootstrap (Default model)
The model fit better in 890 bootstrap samples.
It fit about equally well in 0 bootstrap samples.
It fit worse or failed to fit in 110 bootstrap samples.
Testing the null hypothesis that the model is correct, Bollen-Stine bootstrap p = .111

158


Pht;~ h,1c 14: Quy trlnh tuyin dvng tii ben ngoai theo ISO 9001

Thong bao tuy€n dt,mg

Thu nh~n, nghien
cuu h6 sd

Khong dat ..,1
. loai

Thii' vi~c

Lo~i

B6 tri cong vi~c

159


Phl,Ill,Ic 15: Ban mo ta cong vi~c va tieu chu~n nhan vien

Chuc danh: Tnrdng phong T6 chuc - H~mh chinh.
Ma so cong vi~c:
Nguoi thtfc hi~n:

Tom Hit cong vi~c
Tham muu cho Giam doc va chiu trach nhi~m v6 toan bQ cac va'n d6 thUQC linh V\fC
hanh chanh, nhan stf nh~m phat tri~n va sll' dt,mg c6 hi~u qua cao ngu6n nhan ltfc trong
toan cong ty

Cac m6i quan h~
Ben trong

•

•
•

•

Chiu S\f lanh dq.o trtfc tie'p cua Giam doc cong ty. Dinh ky hang thang bao cao va
chiu trach nhi~m voi giam doc v6 toan bQ cac hoq.t d()ng Hanh chanh _ Van phong _
Nhan stf trong cong ty.
Ph1.,1 trach: BQ ph~n T6 chuc- Hanh chanh; di6u hanh, quan ly, va chiu trach nhi~m
v6 toan bQ cong vi~c cua phong.
Phoi hqp voi cac trltdng phong khac trong vi~c thtfc hi~n cac hoq.t d()ng quan ly
nhan l\fc: tuy~n chQn, hua'n luy~n, bo tri, danh gia, tra luang, thuang, d()ng vien kich
thich, duy trl quan h~ lao d()ng tot va ki~m tra, don d6c tlnh hlnh thtfc hi~n chinh
sach nhan Stf cua cong ty.
Co va'n, h6 trQ cho can bQ lanh dq.o va nhan vien trong toan cong ty v6 va'n d6 nhan
stf, hanh chinh.

Ben ngoai
•
•
•
•

T6 chuc ca'p tren: Cac va'n d6 v6 t6 chuc, nhan stf.
Cac cong ty khac: Di6u phO'i nhan Stf.
Vien chuc chinh quy6n: Thtfc hi~n quy che' lu~t phap va cac hoq.t d()ng c()ng d6ng.
Sd Lao d()ng, Cong doan, nha cung ling lao d()ng: phoi hqp tuy~n ch9n lao d()ng va
giai quye't che' dQ chinh sach

160