Mối quan hệ giữa chiến lược kinh doanh, định hướng khách hàng, hệ thống đo lường hiệu quả kinh doanh và ảnh hưởng tới hiệu quả kinh doanh của doanh nghiệp sản xuất Việt Nam

012345ÿ789ÿ

ÿ3

3ÿ‘9
5ÿ2’ÿ13“
ÿ723”5ÿ•–—7ÿ˜352ÿ™
52šÿ
›52ÿ2–œ51ÿ˜272ÿ2ž51šÿ2’ÿ
251ÿ
ÿ•–Ÿ51ÿ23’9ÿ‘9 ÿ˜352ÿ™
52ÿ
¡žÿ 52ÿ2–¢51ÿ
œ3ÿ23’9ÿ‘9 ÿ˜352ÿ™
52ÿ7£
ÿ™
52ÿ5123’¤ÿ¥ 5ÿ¦9§
ÿ¨3’
ÿ0
â
êôơưđàảãáàơạ ầ ựCửỳ3ử3ỳ3ỳ
ữấọặ3Cửỳ3ử3ỳ3ỳ
Dễẵỉặ2ằỳCửỳEử3ỳ3ỳ

*+-./.01.23
ằẳẵẵặầặẩặẫấặậèằẻấặậẽéằẹấầềèầầấểễếấệìằ
ềèầằầấỉầấầềấỉẽĩíịặầệòầỏằầẽịầậõóặấọễ
45789:;<=>?@:;8A5BCBD8=E7
ầấệồẽĩíẳầèẫặìằặầổỗổầấỉễốễộờỉặầởằèồẽéằầấỉễốễầèẫặ
<
F

:
;GA:8H=I:8J4K4LMNO>P
ìằẹấầềèầíỡấíấỉầớẫầíẳèặầẽỡèầấặẳấầợầỗùằấềèầ Q8R
ằầấỉẫặẽĩủóặấọễặậọộũầẻằốễíềóằồúặầễẵệặếớặịầ
G
Y

7
=V:CBD:7Z[CBI:7\U7]G8A
ằầấọụễẳẵỗùẹầủầủồấỉễầấệồẽĩẹấầềèầíẳịầầẽỡằẹầủầ ;A_A78A5B`Pầẳằầấồẳìằừẹầấệềèầằầấỉíềóằầấểễửợặặầẽỡèầấặẳấ Hb:;
7Z=:;78@AGcde:;:fG8=I
ầợầầẵẹầẻằộ
8
g
Q

G
h
78Ba7:8i:;:jUklmnopBq
ữứằíấỉẹầèỗủặựỳỳềèầằầấỉỗỷễớặíỹíẳồỡặẫấũýộờỵíẳìặỗở :8AW:rs
:t=:uMIv>I:JklwxO
ặ0ầồ1ặậèằ23ỳự45ằíỡấíấỉíềóằẻầầầẽừằặậầớễ Q8=Zy:;=r8
7Z=:;UzA7Z?@:;GA:8
ặậềổặậọếầầẽừằặởấặầấễặỹằầ67ý8979
ẹệặốễằầấọụễ
ầèặầớẵềèầằầấỉỗùẫặầấỉễốễầèẫặìằẹấầềèầèầừẹầấầấệ H=I:8:8ASBdAY:ồẽĩẹấầềèầầ5ầĩíỡấụìíềóằặầẽỡèầấặẳấầợầộỵóặầ 789:;<=>?@:;4K4LMN7Z=:;

ầấệồẽĩặẫèỗổẹầủếấỉặốễầỉ5ằầấểễặậèằẹầấầấệồẽĩề6ễ :8i:;:jUkl{n|klwnQB:;Q}v
ầấầợốễầỉằẽĩíỡấíấỉíềóằặầẽỡèầấặẳấầợầộằèẳấậ 78z:;7A:CBV7Z~`PG8z:;78TQ88^v
ằầấọụễỏằấệầịầậứằịầầẽỡằẹầủầầẳằẹầẻằằíấ Q8=:8PCBD:7Z[8=EQ8<[:8`PZI
ặậ
ấểễặấệặởấốễầỉằấ
ầấệồẽĩẹấầềèầíẳíấỉíềóằặầẽỡè QVQCBqY7<[:8GAUt=V7oVQ:8P
ầấặẳấầợầộ
;8AW:QXB;ADA78TQ8`}:<S7ZW:>P
ờỉặầởằèồẽéằầấỉễốễầèẫặìằẹấầềèầầấệồẽĩẹấầ :
H
=
78Q7ZE:;CBVv8b78BFQ`P=QVQ
ềèầịầầẽỡằặầịặậẽéằặầẽỡèầấặẳấầợầ
Q
8

7AWB<=>?@:;8A5BCBD8=E7

F:;`SU77PAQ8T:8QRI85789:;
ũèềẵấèậềậặèỗễậíấíấặầíèồặấồếễỗấỗỗíấậèặấậỗễỗặấề7 <
<
=>?@:;4K4LMNJ7GA:t=:`P
ặấẵặầấậèỗấặấèồậồẵềấỗặậặằấằèồỗỗồồỗấấặồẵèậặộ QF
;trkllx77:ZuIZQGZr
ũầậèậỗễậặỗẵỗặý9!ấặầặầầỗấỗèè7ấ7 kl:
ấồỗễậỗấồồầồặầấậỗầấíặầỗặầấằỗộũầậèễằầồẵấằặầè7 lw>qrklll7>qrklll
=ZZG>A7rnnnOo
ặấằẵặầèậẵặầấỗậỗậầấồồấậấồồẵấíỗặấằặầặầậếễỗấỗỗ
ỗặậặằấỗềễỗặèậèậấặặấèèặấíặặầấậỗặèễỗè7ấấồ
VQ:;8AW:QXB:8i:;:jUnnn

ỗễậỗấèậềậặèấậèíặầấậậèậộ
Q
8
=
Zy:;rdW:QE:8Q87AWB<=>?@:;
"ấặầựỳỳèếỗậíặấèỗậèựỳỳềấễềồậằ7ỗấ#ềễặễậậỗấờè 8A5BCBD8=E7ỵầấấầỵấặẵềấằầếèễậấằậèíấỗấ3ỳự4ồẵ#ềếẵặầậặấồồỗặ H=I:8:;8A5vJNO:W:`a:Hb:;QD
ỗốễậỗ7ỗặậễặễậồốễặấèèềồý8979
!ậằậỗỗấèậỗễồặỗèấậề Q87AWBv8A7PAQ8T:8<QB:;Q}v
ặầặặầấậấặầầấằầấặếặếễỗấỗỗỗặậặằẵềặầễỗèè7ấ7 Q8=:8PCBD:7Z[78z:;7A:78TQ88^v
ấồỗễậỗặặấềỗấằấấặồẵầấằầậèậộ9ấấồồẵèỗấỗặặ `S7:88:8Q8B:;QRINo
ấặầậấèậỗặễềấỗặầậỗèỗấặấíằặấí!ậồặấèỗầấếặềấậ7
pBq:8AW:r>78BqY7d}7<[:8<9A
ặấặấèồè7èỗặ!ỗặậặằẵềèậằấỗặấèồậèậặầậèễằầặầễỗè
è7ấấồỗễậỗèậèậộ$ềềấặấèặầỗặễềẵồỗèỗặặềặầặ `_A78AY7GY85789:;GY7=V:CBD:
ễỗặèậèậấặặấèềấềèặèềậặặầậồặấèỗầấếặềấậặấặấè 7Z[JMpKpO:AQ8B:;J85789:;<=
ỗặậặằẵềặầễỗèè7ấấồỗễậỗộ
>?@:;4K4LMN:AZAW:;OQ8=
%&'()ýậèậỗễậặỗẵỗặ*ữễỗấỗỗỗặậặằẵ*ỵễỗặèậèậấ7 Zy:;rG8z:;QUF785789:;MpKp
ặặấè*è7ấấồỗễậỗộ
J85789:;<=>?@:;4K4LMNO:P=
+-./0123456789516:;-<=>?@6AB516

 !"#$%&'()() 


012345ÿ789ÿ

3
*+,-++/0-+123456*7189234 +^*+<89R1J_a89bcbde5AkW4 J_a89bcbde5JW2l*-+p-889

*:8++;<89=>?7-+@8*ABCCDEF4G+?7A O4s*8WK-+g94n4+`8UO4^-y?2yĂ* -+4s8J_/-t48+]1@8+-w@56
BCCHEI*J?KABCCCLMN:OPKAOQ8RS *i-Rl89-w@+@48+V8*<9h2-+4s8 =ễ74-tJ?KAặ1J?Gềế@77?JJABCCệLA
RT*7@URVKJWJW2G@18+WX;Y8JZ J_/-t48+]1@8+OWRr8++_n89 kU4O:*+_n-R1bcbde5R[89O@4
-[*+\8+P8]4^8R_/-J1`4+^*+<89 t+i-++W89-w@56Md4S;8WKkU4 *7}X;@8*7389*7189*+x-+4^8-+4s8
R1J_a89bcbde5=-+f89+`8A+^ JA89WK8@K-m89On4Gx*1W8-o; J_/-t48+]1@8+-w@56=ì7@ỉ*18A
*+<89R1J_a89-+g9h2-i--+g*4j; +1it48+*sA2~4*7_a89t48+]1@8+ 4JJ4Gề4]?8?7AầẩBẩEN@8N??8
*W4-+,8+A+@Kk@19h22l*OW4+@K -[8+4S;k4s8Rl89OW*:8++:8+ 547tGầẩBẩEN@8Aặ+1ề48A
*+P2-+,8+4S;-+g*4j;0+4*W4 -`8+*7@8+94q@-i-56*7U8j89@K ầẩẩEẹ**8?7A@7-t?7Aềĩ@8]@JJA
-+,8+L0+m+/0On4562:8+M51 9Â*+8MN:OPKA2;<8*h8*`4OW ầẩẩzLMN:OPKA8+4S;89+4j8-p;]x@
R[A-o80+Y489+4j8-p;OS2<4 0+i**74\8*71892~4*7_a89t48+ *7j8JZ*+;Ks*kQ*Rr8+8+Q82`8+
X;@8+^94q@8+V8*O4^-*+4s*tsAGu]v89*+_n-R1R1 2W56*+?1R;40+Y4*+x-Gx0+i* 9Â8ts*On4-+4s8J_/--w@56
J_a89bcbde5OWY8++_U89-w@ +;K+4^;X;YA-[*+\8+aGx+Ê*7/ =ặ+?+@JJAầẩẩzE@89ỉ4?J]í24*+A
2<4X;@8+^8WKRs8bcbde5*`4 RÂ-Jx--w@+^*+<89R1J_a89 BCCệLM6[4-i-+t+i-A-+4s8J_/bcbde5OWRr8++_n89t+i-+ 56Jx@-+38GY8++_U89Rs8J1`4
568+_*+s8W1M
69+4j8-p;8WK*+x-+4^8t+Y1 +W89-w@56M6l4];89kj8]_n4G *+~89*48OW2p-Rl-;89-Q0*+~89
Gi*2p-RlOP8]v89*+_n-R10+4 *7:8+kWK-GUyVK]x89-i-94Y *48-w@+^*+<89R1J_a89
bcbde5=ẹ**8?7ề-l89GxABCCệLM
*W4-+,8+-w@-i-56GY8y;Q*+1`* *+;Ks*89+4j8-p;M
Rl89*`4N4^*6@2AR4S;2W-+_@-[ ÔƠƯăâêôơưđêơâơâàảêã ặ+,8+O:OPKAts*X;Y89+4j8-p;
89+4j8-p;8W1*+x-+4^8*,8+Rs8 ảáơạơằâđẳẵắâêằêâơâả Rr8+J_/89-w@8+4S;89+4j8-p;
-+1*+QKA56-+g-[*+\R`*R_/*+a4R4\2+4^8*`4MesRs8A89+4j8
-p;R4OW1t4\2Rr8+z2<4X;@8+^M {_89*xặ+?8+@JJ=ầẩẩHLOW bcbde5-@1+8t+4+^*+<89R1
{+p8+Q*JWt4\2Rr8+*i-Rl89-w@ N@8N??8547tG=ầẩBẩLAkW489+4j8 J_a89+4^;X;Y0+m+/0On4-+4s8
-+4s8J_/-t48+]1@8+Rs8O4^-OP8 -p;8WK]x@*7j8+@4J1`4-+4s8J_/- J_/-t48+]1@8+2W56*+?1R;4
]v89*+_n-R10+4*W4-+,8+OWG@; t48+]1@8+*+?189+4j8-p;-w@ =N?8t@*7@2@8A b?8]?7G18 ề
R[A*4s8+W8+t4\2*7@y?2Y8+ ẫ17*?7=BCDẩLA9h2ặ+4s8J_/- IJ]@-+ABCCzE>4J?Gềí81ABCệDE
+_U89-w@Gx*i-Rl898WKRs8 ấ5ậ8Ro;-+40+,èOWặ+4s8J_/- IJG18ềíJ@*?7AầẩẩầLMặv*+\A
bcbde5*`4-i-56GY8y;Q*N4^* ấ{`1Gxt+i-k4^*èMặ+4s8J_/-ấ]ậ8 bcbde5-w@56G94@*89t+4
6@28+_*+s8W1MdVK-|89JW Ro;-+40+,è*P0*7;89U-i-56 t+1Y89-i-+94q@-+4s8J_/-OW-i89+4j8-p;Ro;*4j8*+x-+4^8t+i2 t48+]1@8+G

0+iJ4^;Rr8++_n89t+i-++W89-[ +ẻ0A*+?1R;4-+40+,*+Q0OWO4^- 6[4-i-+t+i-Abcbde5-w@56
R[89O@4*7}JW*i-8+V8R4S;*4s*2<4 0+i**74\8*+r*7_a89t+~89R_/- G*+Q0t+4-i-*+_n-R1+4^;X;Y
X;@8+^94q@-+4s8J_/-t48+]1@8+ -+ẽ*7389M{7189t+4-+4s8J_/-ấ*`1 X;i8+4S;+1T-X;i,*G1On4Kj;-o;
OWO4^-OP8]v89*+_n-R10+4*W4 Gxt+i-k4^*è*P0*7;89OW1-;89-Q0 -o8-[-w@-+4s8J_/-t48+]1@8+
-+,8+*`4-i-56+@Kt+~89M
GY80+2A]r-+OvOn48+4S;R4 =N?8t@*7@2@8ề-l89GxABCCzE
 2n4OWR@]`89R\-[*+\*7U*+W8+ >4J?Gềí81ABCệDLM
56Ro;*4j8-;89-Q0GY80+2A 6+q8956_;*4j8+_n89Rs8
Z*+;Ks*kQ*Rr8+-+1789A8s; ]r-+Ov*7j8*+r*7_a89Mặi-GY8 -+4s8J_/-ấ]ậ8Ro;-+-+404+0,+è,*+*_+~a8899
56*+4s*ts+^*+<89t4\2G1i* 0+2A]r-+Ov-w@-i-56*+?1R;4 *XP;0@*-7Y;48*94s8OWX1;K94*Y72
X;Y8JZ8[4-+;89=+^*+<89R1 -+4s8J_/-8WKR_/-t+i-++W89 O:OPK*P0*7;89O:W81+t++1@`4**R+li8-9-OiWJ_a89bcbde58[474j89L0+m Ri8+94iJWRl-8+Q*]1RT-R4\2 ]qJ4^;*W4-+,8+M51R[A-i-56
+/0On48+V8*<=RT-R4\2L89q GY80+2O_/**7l4A+:8+Y8+8+é8 8WK*+4s*ts+^*+<89R1J_a89+4^;
-Y8+-w@56=9h22~4*7_a89+1`* +4^;OW*,8+R42n4Mặi-89+4j8
Rl89kj8*71898+_--Q;* -p;*7_n-RVK=-+f89+`889+4j8 X;Y-+wKs;JW-i-*+_n-R1*W4
-+p-A-+4s8J_/-t48+]1@8+AX;K -p;-w@ẹ**8?7ề@7-t?7AầẩẩBL-+1 -+,8+=í4218ABCDệEì1O48]@7@ị@8
2~56AO8+1i56Ap89]v89 789A-+4s8J_/-56Jx@-+38-[ ềF4G+?7ABCCẩLOW,*8+Q82`8+
-~8989+^*+~89*48OW2~4 *,8+R@-+4S;A]@1Rl89*ể-+4s8 OW1*+_n-R1R42n4OWt+i-++W89
*7_a89+1`*Rl89kj8891W48+_ J_/-ấ]ậ8Ro;-+40+,èRs8-+4s8 =IJG18ềíJ@*?7AầẩẩầLM
2p-Rl-`8+*7@8+AX;KRr8+OS J_/-ấ*`1Gxt+i-k4^*èA*mK*+;l- {7189t+4R[A*+_n-R10+4*W4
*+;sALGJW2-+1bcbde594@ OW12p-Rl_;*4j8*P0*7;89OW1 -+,8+J`4*+,-++/0+8U56*+?1
R;4-+4s8J_/-*`1Gxt+i-k4^*
*89M{7189*P0-i-8+V8*<89q -+4s8J_/-8W1M
-Y8+=-}8934JW8+V8*t+Y889*i-Rl89Rs8O4^-*+4s*ts 789AO4^-*+4s*ts+^*+<89R1 -+f89+`8*+_n-R1R42n4OW
 
 !"#$%&'()()


012345ÿ789ÿ


3
*+,-++/012345607849:;<=>??>@A g+R-VJ+MF015dSe010+DfJ *+,-++/01=-+DL04MN-0+x0R[0+
BCDEFD-,-GH:+;6IJKD-+DL0 :+MF-I6g+D:/D-+h0+:<601+] E/6-+x:4MN015j0Jx:-VJ
4MN-O01MPD:+QRSTU24/-+DL04MN- :+C01I64MP01pqpBrGE/ +MF01Ey0Se010+DfJ:+MF-I6g+D
-VIW-IDXR:MY01:Z0+M-+DL0 01MN-4[D-+60+z01GH:+;6IJKD :/D-+h0+:<601+]:+C01I64MP01
4MN-O:[65Z*+,-\D]:U=^901_D;4S` -+DL04MN-S{0IJ-+Dg+h-+DL0 pqpBrG0+vR1Dmg1D9:Q01
8RD:+=abbc@=ED]-5dSe010+DfJ 4MN-01MPD\j6E]=-+DL04MN-h::yg pqpBrG2+;0+9447^901_D;4S`
:+MF-I6g+D:/D-+h0+:<601I,0+ :<J01E/6*+,-++/01-~010+M-+x: 8RD:+=abb=p6iJ;=>??u;<;<9=
1D,+D]JiJj+6[:Ik015l1Dmg+n 4MN015j0g+R4[D-VJ+MF01h: p9<0o01-96pqpBrGAsDjD:+h-+-+6 5dSe01:+MF-I6g+D:/D-+h0+ 6D0;<7894R60=>??b@A<601*+D
IDfJ0/t=p6iJ;2>??u@-+6-,-:+MF-I6:/D-+h0+5l4/R0+/ abb=p6iJ;=>??u;<;<9=p9<<D` 2>??@E/9D0;57^901_D;4S`
iJj0::+QRSTURx::yg:<J01E/60+z01 7894R60=>??b90S;<8:;S;= ED]-Ey0Se010+DfJ:+MF-I6g+D:/D
tLJ:CS{0IL05Z:+/0+-|01-}9 +67^D0=>??@A<601*+DIV= -+h0+5l1DmgGH1D9:Q01
GH-~010+M0+z01tLJ:C:[600 9D0;590S^901_D;4S`8RD:+2>??@ pqpBrG\x:*-+DL04MN-GH
0f0:j01-[0+:<90+-}9+n0+M-+x: 4[D-+64MN01=5Z:D0-yt=Sw-+Ee=5ZIKD 4MN-:[65Z*+,-\D]:*+|01-VRCD qJ9IV=:,-1Dj0+y0:+xtRFD=+9t:+PD1D90-J01-xg5j0 iJ90+]EFDED]-Ey0Se01:+MF-I6 j0++M01-}9RCDiJ90+]1Dz9
g+RSw-+EeABDfJ0/t\D4l=:K01 E/J56+2>??@-+6iJ900+z0101+D0-J:2::0;MN-S{0IJ-+Dg+h@4[D*+|01-V :+J{0AEyt=IX-V*L:iJj<806=abc8DR605=abc=abb?@ 4RC
*+01Iw0+IMN-:+Z-+D]00+DfJ+Y00z9ABDfJ
iJ90:oRIL0ED]-4/R:+L0/60o01
0/t-~01g++NgEFD0+y0Iw0+-}9

0
+
z
0
1

g
+
o
0

:
h
+

:
<

0
=

:
,

1
D
j
-96+D]JiJj:<6010+z01+6[:Ik01
0+MIKDRFD=0o01-96*+j0Q01I,g 0+y0:+xt010+J-J*+,-++/01+9t0o01 iJ90+]1Dz9-+DL04MN-*D0+S690+ -}9-+DL04MN-*D0+S690+:<0ED]-96*+j0Q015D0+4PD:++]:+C01 E/ED]-Ey0Se01:+MF-I6g+D:/D :+DL:*L+]:+C01*DXR56,:iJj04

*DXR56,:=+]:+C01rq0VD -+h0+E{0-T0-+M90+x:iJ,0A0 E{0-T00+DfJIDfJ:<90+-D23:4;t
4*D0560=ab^901_D;4S`
-+J01=+]:+C01I64MP01 g+jD:+Z-+D]00+DfJ01+D0-J 7D
:+=abbc@AG6Eyt=:,-1DjIM9<9
pqpBrG0VD*L+:p>`9+DL04MN-S{0IJ-+D
iJ90:oR0/tAIV=p6iJ;2>??u@ :+JtL:01+D0-J59J
-+6iJj0:O01MPD:+QRSTU00iJ90:oR4/ Ey0Se01:+MF-I6g+D:/D-+h0+ :+MF-I6g+D:/D-+h0+
0+z01:+MF-I6-V:+X1Dmg,- :<601+]:+C01I64MP01pqpBrGA p>`\+DL04MN-:[65Z*+,Iw0+IMN--,D*+,-++/01R601IND pa`\+DL04MN-:[65Z*+,- \D]::,-Ik01-01-+DfJIL0
-~010+M0+z01:+MF-I6g+D:/D \D]::,-Ik01-01-+DfJIL0ED]- pqpBrG=:+|01iJ9Ey0Se01
-+h0+*+,-0+MR-Ik:+9R1D9 Ey0Se01:+MF-I6g+D:/D-+h0+ :+MF-I6g+D:/D-+h0+A
-}90+o0ED0=:<6010+z01+6[: :<601+]:+C01I64MP01pqpBrG ĂÂÊÔƠĐăâêôÊƠÂơưđƠÂ
Ik015,01:[6E/*+j0Q01GH-V 0-[0+IV=:K01iJ9001+D0 ƠÂÂăƠôÂêÂÂàƠảàảÊãê
:+X5j0Jx:E/IM9<9016/D:+w -JIMN-:<0+\/t\0:<0-T0-+6 ảáƠơạƠÂăêưằÂÊàÊêÂẳƠÂ
:Jt0+D0=*L:iJj01+D0-J *+01Iw0++]:+C01I64MP01 :<601*+h9-[0+-}9Iw0++MF01:+w
RCDiJ90+]1Dz9-+DL04MN-*D0+ pqpBrG00IMN-:+DL:*Lg+ :S690+E/R-IkEy0Se01:+MF-I6 +NgEFD-+DL04MN--}9GHIX1Dmg *+,-++/014/GHR601RJC0I,g
g+D:/D-+h0+E{0-+M90+x:iJ,0A GH0o01-96pqpBrGAJtEyt= 01:C:0+x:R601IND-}9*+,-+
k:5C01+D0-JIDIL0*L:4Jy0 *L:iJj01+D0-JE{0-+M90+x: +/01:+|01iJ9,-4yg-,-:DJ
4MN-:[65Z*+,-\D]:-+DL04MN- IL0*L:4Jy001MPD:+QRST=-+DL04MN-5j0Jx: IJKD-+DL04MN-:[65Z*+,- 59JIV=04Z-IXI[:-,-:DJ-+J0
:yg:4MN-0+x0R[0+E/6-+x:4MN015j0 -+DL04MN-5j0Jx::yg: !"#$%&'()() 

012345ÿ789ÿ

3
*+,+./01231456/076896:76+;17<7 .>~+.@166KM1*46<766W1*Au 96h1*./2K_1*v90+7<7
=>?59.@16AB1C6DE96F1*=>,G+;7 7W1**+^Cvr96+5945AB1C6DEn vrAB1H>T9Gb,GW2M16/09.[1*
H<72IC16+J>C6KL1*<1GM+16N1* R@76GS46<7]+;9GM+.h+96w7016 90+{+;9r,EQGM+=>?EFvr.09P9
9+3>76>D1GJ.O79P16AB1C6DEQGP 9Y,168.1*96_+A:46<7]+;91W? 16T92Wo16z1G+31GW7c9~1**+<
RS76T92KU1*.09?3>7V>46<76 96j/.^1*16N1**Z46<766W1* 9Y@9W+AB1P916T92W9.1*X87S
6W1*X8=>?9YZ16AB1H>T98=>?9YZ16 96:7A:E/1*E>h1GW=>,19zE` 96d2W16W=>B19Y@7TC7,/816W=>B1
6/09.[1*8C6KL1*96\7*+,/6W1* S96d6L1846+vr96j/.>~+.@16 9Y@7TC9Y>1*89YK1*C6cC61*45
Q.BE]B/*+,/6W1*.^1*96_+601 6KM1*46<766W1*876+512KU790/ 9/<18459/<1G+31aaG+312WE
46<766W1*?3>7V>X`ab.c8459/<1 A:46<7]+;97w,vrAu7W1*.KU7 16+;EGS7>1*7TC96F1*9+176/
7c96dH<7.@1676+C6PKM79P16\1* 7S96d6/<6L1876|1*601.O79P16 16W=>B19Y@84+dEA/<9G+318C6z1
GM+9b1*C6KL1*<1e16_GI?816W 76T92KU1*1W/7w,AB1C6DEnR@76 9P76G+3186/O74+dE9/<11[+][`
=>B12f7c96d2:,76g1C6KL1*<1 GS8A:.~+EM+1W/7w,AB1C6DEn {+;796>96ICRN2+;>.KU796:7
9h916T9Qi/j]j28k,YA6,228lm/n R@76GS896_+*+,1*+,/6W1*],/ 6+;1RKM+6,+6Z1696\7C6<9C6+5>
2z>8Au46+51AB1C6DEnR@76GS 46B/A<99Y:79+5CGW*+C6+5>46B/
7,1RjY8oppqX`
7
76/46<766W1*9Y131 A<9=>,jE,+2`h+GM+6Z1696\79YB
r*/W+Y,846+C6KL1*<1.s 4>61<7*]7+T;C9`+
76/ 2_+9Y:79+5C89<7*+B96>GJC6+5>
.KU72:,76g1GW.+GW/6/09.[1*8 vr96j/.>J~>+17W6?+5A1u72WK1U*72W9E
0
/
16N1*76t9+3>C6+9W+76P161W?Au 46<7]+;9C6<9A+1616>7V>7zA1:8 9Y/1*9~1*AhC6+5>8.0992;
*+^Cvr.<16*+<E\7.[6+;>=>B ./1*8./8.5E16N1*.O79P1646<7 C6B16+q`a>?16+318C6+5>9YB
7w,=>?9YZ166/09.[1*7x1*16K ]+;9.c8EW6V>6592W7<7.O79P16 2_+6UC2;96>GJ76t7cGZ7coq
E\7.[.

46<766W1*`r6N1*96F1*9+11W? r6N1*2IC2>I19Y31.s96F+96^7 C7z6>+56>4+68F9Y1B*2_6+UC=>2;,R2//,]6/=O>7,4166F+1J>*
A,>.c7c96d*+^Cvr1*6+317\> 9<7*+B2IC*+B96>?591*6+317\>A,> 96>[7.h+9KU1*C61*GT1`h+GM+
E[9C6KL1*<146<77c96dE,1*
>,jE,+2892;
20+76/46<766W1**+<9Y@2M16L1 @166KM1*46<766W1*7c 6C6Z1B61696\+7769tY.B029_p+8=8
96F1*=>,*+BE76+C6P816K1*Gy1 G,+9Y.+J>9+599P767:7.51Eh+ 6+GJ.KU7pC6+5>97YS/196*d97~61t*96A>h
90/Y,7<796>[79P16AB1C6DE =>,16;*+N,76+512KU790/A:46<7 o`C6+5>*+.+`a>?16+3189<7
46<766W1*?3>7V>6,?1z1*7,/ ]+;9GWG+;7GI1RS1*96KM7./C6+ *+B.s2g7]oC6+5>GZ46F1*.BE
6+;>=>BC6S7GS46<766W1*`{Z 9W+76P16`
GI?8E[9Ah1*6+317\>46|1*.@16 kF6Z161*6+317\>GW7<7*+B ]6B/+Q.9Y[B92+_1+71I6?,91Y6/81R*K9YMB+2o_+C]6B1^*9X87]z>
Y}1*16N1*vr96j/.>~+.@16 96>?591*6+317\>.KU79YZ16]W? 9Yh1*GW+C6V17>h+846F1*.^1*.h+
6KM1*96@9YK_1*Q],/*E96W16 16K6Z16o`
KGI?89<7*+B96>
C6V1.@166KM1*46<766W1*X7cH> ĂÂÊÔƠƯ 9GKJU.1K*U476B/AC<69`+5r6
>

6
6KM1*GI1RS1*16+J>96KM7./C6+ Đăâôơưđàảãư 1z1*9~1*Ey>1*6+U31C72;\8>*2c3C1.C^61V*1
9W+76P16Q,1*76/4Rjj8k+,l ãáạằẳẵư
.519bovrAB1H>T9Gb,GW
>1*2jY94Yj1*4Y,+8oem1A+2>n L1G@C6z19P767w,1*6+317\> o2M1`8a<
A<990+vr
/9/8/j1A>>8{,Y,E4+8{+2,E,, 1W?2Wvr`rc+7<7646<78Eắ+vr AB1H>T79G*b+B,G7W6g2M11486GBZ/vr
AB1H>T9
l/Y,E,8oX`
1
6


9

6
K
_
1
*

4
6
F
1
*

G
I
1

6
W166;
9.0+R+;19YB2_+]B1*7z>
r6K.sC6z19P76kS7`o87<7 A6u+74c6E[
+9KU1*9YB2_+46B/ 96h1*./2K_1*vC6\790C
vr96j/.>~+76+512KU790/A: A<92WB1/6NA<19*`h
1
*
K
+,E6+d>GJ6; GM+16+J>96KM7./C6+9W+76P16`
46<7]+;97cH>6KM1*GI1RS1* ặầẩẫậèẻẫầẩẫ_ẩẽẫé
ẹẩềểễ
16+J>96KM7./C6+9W+76P16Q6j1n
6,22lm,1*+j2RnE+968oppq8

/=>j8ejYjY,8,YY+A/1l
//2j8oppeCj17jY8/+1jYl
,2E/18pe{,1RjY9jRj86/
lm+18XGZ16N1*.O79P167w,
7<7?5>9hC6+9W+76P16*+^Cvr
46<7]+;9GM+.h+96w70169Y,16
7x1*16K90/1311J19B1*7016
9Y,167w,6g876|1*60116K.O7
9P16GJ76T92KU1*AB1C6DEnR@76
GS8A:9+17I?8A:.~+EM+86,?96_+
*+,17>1*7TCAB1C6DEnR@76GS
16,1676c1*`r6KGI?846+vr96j/
 
 !"#$%&'()()


012345ÿ789ÿ

3
áạÂĂạằăẳ ]HGIylAmf?@H?@RSEU]HGIy
*+, -.0123456
Ik?@ả[7HGIycrDCL?ACL?qDO?
789;<=>?@ABC?@?@DEF?GH9 ẵƠắĂÂẵÂĂ
IJ9KLMN;O?P9QARSETUVMNKS? DZ?@ICGDC^D_E?Eo]âREoG IaEsGDCADQl]HGIyIk?@ảKLADQq
RLWXVMNRYZ[\TVMNADZ]@EZ R?=>?@ADmSGICqDEALEGD?Dê ?DQARJREoG;<=>?@AY?@?D`]
^DOC;_AG`;a?Db?REF?ABC?@ ABC?@?@DEF?GH9?LImnGICKmu?@ ADmSGICADL?Dp9OABC?@DoADa?@
^DCO?@AYcdcIe?Tdd?Db?REF?RL AD?@p9Z]yAzyADZ?@ICADđC ICKmu?@M[7HGIyUKL
Df?TdVMNG`@E_ABgALE;O?AYhc D?DADHGE^đBAlzZC@k]\zEe? ]HGIyGZC?DQAlGDCADQ?@muE
iXddAjIk?@[N@CLEBZlIaEAmn?@ p9Z?;_AAmf?@H?@RSE\?D`] ImnGqD?@RQ?DCL?ACL?Ik?@ả
^DOC;_AGDEe]AjKoGZC?DQAKL?DL ADmSGICADL?Dp9Ol@k]ADmSGIC ?D?Ig?DABF?[D_E?Eo]âREoGR?

p9O?ABgGQqAB9?@rT\Vsl^eIe?KL ^DZG~?D^D_GDDL?@l?Db?REF?l =>?@ADmSGICqDEALEGD?DêImnG
?Dt?@?@muEIe?AYqDv?@^eAC_? ?DLG9?@GQqlR?DL?DlGDQAKmn?@ P_GIg?DKLAB9?@z?DG}Z\?D`]
rhUVsl?DLp9O?ABgGQqGZCrcWVsl ;O?qD]=gGDR>RL;IE]SE ADmSGICADL?Dp9OABC?@zyADZ?@
RL^Ew];C_AREF?x^Ew]AC_??yEzy ;O?qD]=gGDR>rAAđBlZBG^đB IC?L[Da?@^F]AOAY?@KC~E
rXVs[{a?|]^E?D?@DEo]KL]REoG ưZ?=ZKKlhddXs[ặ_GH?@REF?;ầ ADmSGICqDEALEGD?DImnGAB?D
G}ZI_qREF?A~EMN^DOC;_AAB9?@ ABOKuEGDC]EzEe?p9Z?;_AADđCU zLẩẫD>K>GclABZ?@\\[
z?DKL?|]RL^D?@G`I_qREF? ấậèẽéẹềểèễếệìỉậệĩ
?LCG`^E?D?@DEo]=mSEh?|][Y
I`GDCADQ^eAp9O^DOC;_AG}Z
?@DEF?GH9GD?DADHGI~AIyAE?G
RG_GI_qREF?IJ9@EtG_GRgAB
IO]zOCZ]DEw9RJDoADa?@IC
Kmu?@MlIk?@ADuE;a?|]
KL]REoGG}ZDA~EMN^DOC;_A^D_
Kb9[Da?@^F]AORJ]89ImnG
AB?DzLp9ZzO?@c[
*+* 6
ĂÂÊÔƠƯĂĐÂ
ă
_G@EO;<=>?@K~EzyADZ?@IC
âGDEe?KmnG^E?D=CZ?DêABC?@
?@DEF?GH9G}ZôCD?;C?lơDEAAE?@i
AC?ư{GDCKđ;rhdccsl@k]\zEe?
p9Z?;_AICKmu?@GDEe?
KmnG=8?I9GDEqDRLTấậèíéẹềịèòỏòõèềóõòọỉóèồổỗốóõỉộờỉềịèò
zEe?p9Z?;_AICKmu?@
GDEe?KmnGA~C;^D_GzEoA
rPđ]zO?@hslADđCD?D
ADHGADZ?@ICE^đBA[{aIC
ABC?@]EADZ?@ICImnG

qDb?GDEZADđCU]HGIyIw
ADQImnG]HGIy?D?
ADHGG}Z?@muEImnGqD?@
RQ?RJGDEe?KmnG^E?D
=CZ?DGDEe?KmnG=8?I9
GDEqDDCàGGDEe?KmnGA~C
;^D_GzEoAi]LG?@A
DKZGD?[7HGIycGDC
ADQ?@muEqD?@RQ?DCL?
ACL?^D?@Ik?@ảl]HGIy
hưXKLqDO?IaEl]HGIy
WKLAB9?@=9?@l]HGIyT
RL\KLIk?@ảRLG9aEGã?@
KL]HGIyUADwDEo??@muE
ABOKuEG`DCL?ACL?Ik?@ả[
 !"#$%&'()() 


012345ÿ789ÿ

3
JKD)*)*),-./012343567
89:<=>?@ABCDJKLD<MNOKO=A@P=K=QNMN>JR=:KSDK <@R=_Oq?`mLKDKUKÊK^U mĩD?=Ns=QDDTRUK=JR=:KSDKJKV@JKODE@MNVXYZZ[\]ARJKODUK9JJ_=`DJab@T=DcO_OdODXefg[\ DTh=T=Q:ijkNDk9Jmh=ARmo=MNODKQJP=Dp=ARm wOTNk<=AqƠKO@qYZZYƯĐN@q J_@D<sK@>D

T=Q:TRODJ@RDqkr:sK@t:WODKuD ĂA@JV<_OOăqâODqYZZÂ\q?B^:?@ :O@KpDDT=lDvw9:rD<T=lDkxJ_>AC=eYi=nD ABCDMNODk9JXA=lDMNOD?nDeYA@P=K=QN DKuDT=lDJ_@DMN>JKNqJK}UK~DqA^=DKNDK@PJ?zDcDDKNDJ_lDToD?~NJBqUK9JJ_=`Dk>D T=Q:TDcDMNODk9JTi=nDJ=mDJ_@D<
UKmmh=qIqUK9JJ_=`DJK} TREFEGHIv
DJ_BCDUK9JJ_=`DDKuDkqmo=MNODKQJP= ẵắặầẩẫấậèẻậẽẩ :KrDJ_NDDp=ARmT=Q:qkODJ@RDkr:sK@t éẹềểễếẩệìèẻỉếậ
D=QmDDKuDT=lD\JKV@mr:?zqJBpD<
rDeXK@RDJ@RDUK>D?o=\:K@JK D=QmDmr:?z?yD<:WOKARJKUDKJ 5ỷ676289
ỷởỡ
ũờ74ỹũỷừ2ự4
TA@P=K=QNMN>JR=:KSDKUK=JR=
:KSDKmRIK?PJ?B^:vr:?z
ARmr:?z:O@DKJ:K@JKD?B^:UKDDKD?}DKJ_lDA@P=K=QNMN>?v
HK9=D=QmEFEGHI?B^:
9:?}DKARJ_NDeYA@P=K=QNMN>J_@DDRqTh=J_D

J_DTR@kJKRDK:LD<:KND<:WOIv
)*)*,-./012
1/--/0--ộờởỡợùủũúụởũừửởỡữứủởựỳởỷỡỹỳỡỹỳũúýỵỷở0ỹ1ũ23ủũỷủởỡự4
-/0
G}DKKBhDKRDMNOJKODcD:rN:WOO_TV_
ĂAOJJV_XeffZ\vw9:
rD<T=lDkxJ_>AC=Â
i=nDMNODk9JqXVm
i>D?zvr:?zeXK@RD
J@RDUK>D?o=\:K@
JKmr:?z?yD<
:WOKARJKUDKJT
?}DKKBhDKRD?Nj=vr:?zAR
mr:?z:O@DKJ:K@
 
!"#$%&'('(


012345ÿ789ÿ

3
*+,-/01-23456-789:*9;7+34<= ?A2CXsX-k:4<;-7E?;9-74[ -7?+F-5G0I+5?+,-Ovw54Z;2

>?@-*+A47+B1535-?@-4CDE?3+ QRYni8,-QRnhoR4?;9:-8+d0E+A- E?35*+A4H8d051;?{--7v-74C+
-+A:-7?+F-5G0HIJ4<K-72C-?@- QRia;8NR4?1-78;89:*9;7+3 4?+g0QRhQ5?;>?>aJIzR:x?J-?
4C5L1:M4*+,-/01-23449+4?b
-?@-4C5N8MOA5?PQRSDT1*-;0-U }0c45L1~;<-OOU1<5E<DhinhHR ?w>51;I+BO+A04?04?z>8vw5a
VOWX1:+:+RYQQSHR-7;Z+4<[*+,- T1*-;0-UVOWX1:+:+DYQQSHIq ;535p4?vÔ-7O15?K\]X^_`a_0C+5b-7R4c4595357+3 -2O4<=4*;;424<1>5L1535*+,-/01-234 4E??3;58*0+A+4R??;;ĐĐ55OqOq5?5+?,+-,-OvwOv5w45Z;Ơ28d05Ne-7?f14?C-7EFRIJ89:*9; ĂÂ
?J-?5c04<Ư5
:G54C+4?+g0hRi`D5j4?g-k:4<;-7 _357+94?0,48vw5E+g:8=-? 88Êv0w55?}+35>?O|z>-F<-+F:x
7

O;Z+
E?;9-74[`RYlm8,-YnRmmoHa /01>?Ê-:d:]:1<4u]SaX?x-7 5?+,-Ovw5ap7;q+<15R?8;C+4[I-7+:à
p7;q+<1R210E?+O;Z+*r*+,- /0183-?7+38MO-Iq:G5e-7?f1 O;Z+5?+,-Ovw5R4357+956-7435?+
stuSRstumIqstulR7+34<= 5L14[-78vÔ-7Ơ-4<;-7:x?J-? <+F-7Oq:Y:x?J-?:x?J-?*1;
>?@-*+A45L14?1-78;8vw54+,>4j5 5c04<Ư5D8Z++A-7+94?0,45Ê- 7â:*+,-4<0-77+1-p~sIq:x
83-?7+3/01*9-7SR4<1-7``R4?x-7 E+g:8=-?HR4357+95N4?g50-75c> ?J-?E?x-7*1;7â:*+,-4<0-77+1/01E+g:4<15y-*z5?1+5L1 *k-75?G-78g5?c>5?z-?;Đ5*35 p~sasj58|5?5L1I+A5435?<+F-7
>?v{-721+4<|5?*J-?/0@--?v8d *r7+94?0,4-7?+F-5G0a_355?ă2C -qOq8gE+g:8=-?O+A0I+A52ả
}0c45L1~;<-OOU1<5E_j4?gR*9-7S5?;4?c5y-*z5?1+ ?A2CêR7+34<=4R?A2CôY5?;4[-7 5N8N-7I1+4<ã4<0-77+1-4<;-7:C+
5L1>?v{-721+4<|5?*J-?/0@- *+,->?j4?0M5a_355?ă2C-q8vw5 /01-?A7+B15?+,-Ovw5E+-?;1-?
DVH5L14[-7-?@-4C-k:4<;-7 4|-?4;3-48M-74E?;9-74[QRooS8,-hR4?;9:- lQQOÊ-*;;424<1>aư,4/095?;4?cR 5M-7m:x?J-?5c04<Ư5a
8+d0E+A-51;?{-4c459?A2C4v{-7 ?A2CôY8+d05?ă-?5L14c459535 +94?0,4h1R*8d}0c4/01-7+B1-?@-4C8NI+4c459535 *+,->?j4?0M5D7â:I+A5Iz-j-7 5?+,-Ovw5Ơ-8Ê05?+>?|4358M-7
-?@-4CE?35D5j4?g-k:4<;-7
E?;9-74[WQRlSh8,-QRnhoHa+34<= 4?v58;uX_IqđưOÊ- -7vw55?+d08,-I+A5Iz-j-7
>?@-*+A456-78vw55L-75C/01 Ovw4OqQRlniIqQR``S:x?J-? 4?v58;>?+4q+5?|-?4<;-7E?+
8+d0E+A-Id?A2CXsXDQRiH -7?+F-5G0I+5?+,-Ovw5Ơ-8Ê0 5?+,-Ovw54Z;2E?35*+A44358M-7
D-2O<U5M-72RYQhlHa_j4?gR 5?+>?|QR`moIqQR``W:x?J-? 5b-75?+d0a_9?1+7+94?0,4-q
áạằẵắạặầẩẫấằạấậèằầẻấẽấằấéẹề

 !"#$%&'()() 


012345ÿ789ÿ