Lecture Art of Leadership and Motivation - Lecture 7

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Art of Leadership & Motivation
HRM – 760
Lecture ­ 7

FACILITATOR
Prof. Dr. Mohammad Majid Mahmood


Myths and Realities 

about the nature of  communication

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Myths and Realities 
Myth #1:
We communicate only when we
intend to.

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Myths and Realities 
Myth #1: We communicate only when we
intend to.
Reality:

We frequently send messages we
are not aware of.

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Myths and Realities 
Myth #2:

We communicate as if words
themselves had specific
meanings.

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Myths and Realities 
Myth #2: We communicate as if words
themselves had specific
meanings.
Reality:

Words do not have specific
meaning; meanings are in people.

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Myths and Realities 
Myth # 3:

Communication is a one-way
activity of TELLING people
something.

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Myths and Realities 
Myth # 3:

Communication is a one-way
activity
of TELLING people something.

Reality:

Communicating is a two-way
activity
in which feedback is vital.

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Myths and Realities 
Myth # 4:
You can give others too much
information.

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Myths and Realities 
Myth #4:
You can give others too much
information.
Reality:
Information overload can be just as
much of a problem as not having
enough information.

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Forms of
Communication


FORMS OF COMMUNICATION
Verbal Communication:
The sharing of information by
means of words, either
spoken or written.
Nonverbal Communication:
The sharing of information by
means of facial expressions,
body language, and mode of
dress.
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WHY COMMUNICATE?
To convey information
To receive information
To gain acceptance for you or your ideas
To motivate other people
To maintain relationships with coworkers, clients,
etc.
To establish trust
To produce action or change
To understand the wants and needs of your
stakeholders
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COMMUNICATION DIRECTIONS
• Communication occurs in 4 directions in
organizations:
– Upward communications
– Downward communications
– Lateral communications
– Diagonal communications
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EFFECTIVE COMMUNICATION
• WHAT you say is not nearly as important
as HOW you say it!
• A dull message delivered by a good
communicator will be accepted as

brilliant.
• An excellent message delivered by
someone who is not interested in the
topic, will not take the attention of its
audience.

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Written
Communication


TYPES OF WRITTEN COMMUNICATION
• Letters
• Memos
• Minutes of
meetings
• Reports
• Feasibility studies
• Emails

• Web-based
documents
• Instructions
• Questionnaires/
surveys
• Promotional material
• Employment
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contracts


Listening Skills


HEARING & LISTENING
Hearing:
Hearing occurs when your ears pick up sound
waves being transmitted by a speaker.

Hearing is an INACTIVE, INVOLUNTARY
process.


Listening: 
  Listening involves recognizing, understanding 
and accurately interpreting messages received.
  Listening is an ACTIVE, VOLUNTARY process 
which requires ENERGY.

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HOW TO LISTEN?

God
Godhas
has given
givenpeople

peopletwo
twoears
ears
but
but only
onlyone
onetongue,
tongue, which
whichis
isaa
gentle
gentleguide
guidethat
that they
theyshould
should
listen
listenmore
morethan
than they
theytalk.
talk.

Decision
Decisionmakers
makerswho
whodo
donot
not listen
listen have

have less
less
information
information for
formaking
making sound
sound decisions.
decisions.

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Listening Guides at the Workplace
Stop talking. You cannot listen if you are talking
Think before you speak
Show the talker that you want to listen.
Remove distractions.
Be patient.
Hold your temper.
Go easy with arguments and criticisms.
Keep an open mind
Postpone judgment
Be alert and in the present
Ask questions to show interest.
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Presentations

People judge your presentation
based on how you present

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CHARACTERISTICS OF SPEECH

Pitch (how high or low the voice is)
 Tempo (rate of speaking)
 Rhythm (timing and emphasis on words)
 Articulation (how clearly words are
pronounced)


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