ĐỀ THI TOEIC NỘI BỘ CỦA XÂY DỰNG

Practice Test 2
LISTENING TEST
In the Listening test, you will be asked to demonstrate how well you understand spoken English. The entire
Listening test will last approximately 45 minutes. There are four parts, and directions are given for each part. You
must mark your answers on the separate answer sheet. Do not write your answers in your test book.
PART 1
Directions: For each question in this part, you will hear four statements about a picture in your test book. When
you hear the statements, you must select the one statement that best describes what you see in the picture. Then
find the number of the question on your answer sheet and mark your answer. The statements will not be printed
in your test book and will be spoken only one time.

Statement (C), “They’re standing near the table.” is the best description of the picture, so you should select answer
(C) and mark it on your answer sheet.

1.

1


2.

3.

4.

2


5.

6.

7.

3


8.

9.

10.

4


11. Mark your answer on your answer sheet.

26. Mark your answer on your answer sheet.

12. Mark your answer on your answer sheet.

27. Mark your answer on your answer sheet.

13. Mark your answer on your answer sheet.

28. Mark your answer on your answer sheet.

14. Mark your answer on your answer sheet.

29. Mark your answer on your answer sheet.

15. Mark your answer on your answer sheet.

30. Mark your answer on your answer sheet.

16. Mark your answer on your answer sheet.

31. Mark your answer on your answer sheet.

17. Mark your answer on your answer sheet.

32. Mark your answer on your answer sheet.

18. Mark your answer on your answer sheet.

33. Mark your answer on your answer sheet.

19. Mark your answer on your answer sheet.

34. Mark your answer on your answer sheet.

20. Mark your answer on your answer sheet.

35. Mark your answer on your answer sheet.

21. Mark your answer on your answer sheet.

36. Mark your answer on your answer sheet.

22. Mark your answer on your answer sheet.

37. Mark your answer on your answer sheet.

23. Mark your answer on your answer sheet.

38. Mark your answer on your answer sheet.

24. Mark your answer on your answer sheet.

39. Mark your answer on your answer sheet.

25. Mark your answer on your answer sheet.

40. Mark your answer on your answer sheet.

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PART III
Directions: You will hear some conversations between two people. You will be asked to answer three questions about what
the speakers say in each conversation. Select the best response to each question and mark the letter (A), (B), (C), or (D) on
your answer sheet. The conversations will be spoken only one time and will not be printed in your test book.
41. Who is Mr. Gomez?
(A) Jack’s assistant
(B) A friend
(C) The office cleaner
(D) Jack’s supervisor

50. What has the weather been like during the woman’s visit?
(A) Hot

(B) Cool
(C) Rainy
(D) Pleasant

42. When will Jack be ready to talk to Mr. Gomez?
(A) In 15 minutes
(B) In 50 minutes
(C) At noon
(D) In the afternoon

51. When will the woman probably make her next visit?
(A) In a week
(B) In a month
(C) In April
(D) In the fall

43. What is Jack doing now?
(A) Going over some numbers
(B) Reading a letter
(C) Writing an email
(D) Relaxing
_______________________________________
44. What does the man want to do?
(A) Plan his vacation
(B) Vacate the offices
(C) Move in the next few months
(D) Make a schedule

52. What was the purpose of the woman’s visit?
(A) To do business

(B) To take a vacation
(C) To visit family
(D) To look for a school
_______________________________________________
53. Who will receive the report in the morning?
(A) Carl
(B) Jerry
(C) Roger’s group
(D) Both speakers

45. When might the woman take a vacation?
(A) July
(B) August
(C) October
(D) December

54. What will Jerry and Carl do this afternoon?
(A) Attend a meeting
(B) Read a book
(C) Get something to eat
(D) Send mail

46. What will happen in September?
(A) There will be a conference.
(B) The man will take his vacation.
(C) There will be a marketing campaign.
(D) The man’s kids will be out of school.
_______________________________________
47. Where did the woman see Yuko?
(A) In the hall

(B) At a conference
(C) On vacation
(D) At a hotel

55. Where will Jerry copy the report?
(A) Now
(B) At 9:00
(C) In a hour
(D) During his lunch break
______________________________________________
56. When will the council vote on the port?
(A) Tonight
(B) Tomorrow
(C) Next week
(D) In a month

48. When will the man speak to Yuko?
(A) Today
(B) This afternoon
(C) Sometime this week
(D) On the weekend

57. How will the council vote on the port?
(A) Only the construction companies know.
(B) It will most likely be rejected.
(C) It is uncertain as some groups are against it.
(D) The project will definitely be approved.

49. What does the woman want the man to do?
(A) Answer the phone

(B) Tell her Yuko’s answer
(C) Write a letter
(D) Go to a conference

(A)
(B)
(C)
(D)

58. How does the woman feel about the expansion of the port?
(A) She’s for it because it won’t harm the natural environment.
(B) She’s for it because it will help local businesses.
(C) She’s against it because it will mean a lot of work for her.
(D) She’s against it because local businesses are against it.
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59. Why does the man want to go to the restaurant?
(A) To celebrate his promotion
(B) To celebrate his wife’s promotion
(C) To celebrate his birthday
(D) To celebrate his wife’s birthday

65. Where does the man’s trip originate?
(A) Ankara
(B) Chicago
(C) New York
(D) Paris

60. What is true about the restaurant?

(A) It is always busy.
(B) It has a reserved atmosphere.
(C) It is spacious.
(D) It is in France.

66. How long is the flight?
(A) 6 hours
(B) 15 hours
(C) 16 hours
(D) 60 hours

61. When will the man go to the restaurant?
(A) Sunday
(B) Monday
(C) Tuesday
(D) Thursday
_________________________________________
62. Where does this conversation take place?
(A) At an art gallery
(B) At a movie theater
(C) At a bakery
(D) At a photo processing studio

67. What does the man do during a flight?
(A) Sleep
(B) Read
(C) Have a meal
(D) Take a walk
______________________________________________
68. What is the woman about to do?

(A) Respond to a request
(B) Leave the office
(C) Meet with the man
(D) Schedule a meeting

63. When should the man’s assistant arrive?
(A) At 2:00
(B) After 4:00
(C) Before 8:00
(D) Around 9:00

69. What does the man want the woman to do?
(A) Help him finish his work
(B) Move her desk
(C) Fill out a form
(D) Buy supplies

64. How much does the man owe?
(A) $6.15
(B) $6.50
(C) $26.15
(D) $26.50

70. When does he want her to do it?
(A) Tonight
(B) Before 10:00 tomorrow morning
(C) Before the end of the week
(D) On the weekend

7

PART IV
Directions: You will hear some short talks given by a single speaker. You will be asked to answer three questions about what the
speaker says in each talk. Select the best response to each question and mark the letter (A), (B), (C), or (D) on your answer sheet.
The talks will not be printed in your test book and will be spoken only one time.

71. When is the speaker talking?
(A) Just before 9:00
(B) In the morning
(C) After 7:00
(D) In the afternoon

80. What type of company is Instant Marketing?
(A) Small
(B) New
(C) Failing
(D) Expanding

72. What is the purpose of the event?
(A) To open a new store
(B) To introduce a new music group
(C) To hire new employees
(D) To raise money

81. What is the purpose of the talk?
(A) To sell a company’s product
(B) To recruit representatives
(C) To open an office in a new country
(D) To improve customer service

73. Who can get a 15% discount today?
(A) Everybody
(B) People who apply for a Metro account
(C) People who buy a drink in the café
(D) The musicians
_________________________________________
74. To whom is the talk directed?
(A) The new office manager
(B) Current employees
(C) The workers at Dextech
(D) A group of accountants

82. What can participants do at the end of the talk?
(A) Complete an application
(B) Answer the speaker’s questions
(C) Have an interview
(D) Take a tour of the company
____________________________________________
83. Who is most likely listening to the talk?
(A) Vegetarians
(B) Bankers
(C) Statisticians
(D) Meat producers

75. What does the speaker say about the new office?
(A) It’s far away.
(B) It’s bigger than expected.
(C) It’s close to a ball field.
(D) It’s near an important client.

84. What happened in 2004?
(A) George Neal became a vegetarian.
(B) People ate less red meat than ever before.
(C) Red meat became the most popular food in the country.
(D) There was an electoral campaign.

76. When will the move take place?
(A) They’ll begin today.
(B) This week
(C) In approximately four weeks
(D) In a few months
______________________________________________
77. To whom is Bob talking?
(A) Faculty members
(B) Sports professionals
(C) Potential members
(D) His employees

85. Why is Mr. Neal well known?
(A) He sells excellent beef.
(B) He successfully advertises meat.
(C) He campaigns against meat consumption.
(D) He was elected in 2004.
_________________________________________
86. Where does this announcement take place?
(A) On a plane
(B) In a government building
(C) At an immigration office
(D) On a train

78. What does the organization offer?
(A) Complimentary clothes
(B) Free tennis equipment
(C) Tennis classes
(D) Swimming lessons

87. What are the listeners asked to do?
(A) Show identification
(B) Move to another area
(C) Buy local fruits
(D) Exit in thirty minutes

79. What will the speaker show the listeners next?
(A) The tennis courts
(B) The front desk
(C) The pro shop
(D) The swimming pool

88. What are listeners not allowed to carry with them?
(A) Small children
(B) Containers
(C) Vegetables
(D) Forms
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89. What is the series of talks about?
(A) Career advancement
(B) Designing office space

(C) Outdoor living
(D) Office furniture

95. When was the committee formed?
(A) 4 years ago
(B) 5 years ago
(C) 24 years ago
(D) 25 years ago

90. How many designers will speak?
(A) Six
(B) Two
(C) Three
(D) Five

96. What is the purpose of the committee?
(A) To design new clothes
(B) To sell beauty products
(C) To improve surgery techniques
(D) To help people feel better about their appearance

91. What will happen at the end of the talk?
(A) Everyone will watch videos.
(B) The speakers will discuss the last 50 year.
(C) The experts will create a new space.
(D) Participants will go on a walking tour.
_________________________________________
92. How many projects were entered in the contest?
(A) Almost 5000
(B) More than 500

(C) Only 5
(D) Less than 50

97. What can people do at the convention center next week?
(A) Get beauty treatments
(B) Learn about nutrition
(C) Learn about eating disorders
(D) Attend a committee meeting
______________________________________________
98. What is Financial Center?
(A) A building
(B) A magazine
(C) A bank
(D) An advertising agency

93. What is the purpose of this announcement?
(A) To announce the beginning of a contest
(B) To honor last year’s winners
(C) To announce the winners
(D) To promote a city in Switzerland

99. How many of the people who use Financial Center’s services
are men?
(A) 16%
(B) 40%
(C) 60%
(D) 75%

94. Why will the winners go to Bern?
(A) In order to visit the main office

(B) To present their proposals to the judges
(C) So that they can develop their ideas
(D) In order to manufacture their products

100. What is this advertisement selling?
(A) Vacations
(B) Newspapers
(C) Advertising space
(D) Health club memberships

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101. East Coast Airlines flight number 15 from New York
___ Chicago has been canceled.
(A) to
(B) in
(C) by
(D) at
102. Beginning the first of the next month, lunch breaks
will be ___ by fifteen minutes.
(A) short
(B) shortened
(C) shortening
(D) shortage
103. The computer programmer realized he had
forgotten to turn off the office lights ___ he had left the
room.
(A) after
(B) before

(C) since
(D) and
104. Most employees have requested that their
paychecks be ___ to their homes.
(A) mail
(B) mails
(C) mailed
(D) mailing
105. The error was noticed after Ms. Radice ___ the order
to the supply company.
(A) had sent in
(B) sends in
(C) has sent
(D) is sending

106. Mr. Richards, the president of Capo Electronics, has had a
very ___ year.
(A) successfully
(B) successful
(C) success
(D) successes

107. Since Dr. Yamato is always busy, it is best to call ___
make an appointment before coming to her office.
(A) while
(B) before
(C) nor
(D) and
108. We called the mall ___ out whether the products were
sold out.

(A) to finding
(B) for finding
(C) to find
(D) find
109. The photographer that we hired to take pictures of the
banquet will be accompanied ___ his assistant.
(A) with
(B) by
(C) to
(D) from
110. Ms. Ueki has never made any ___ decisions regarding
the operation of her company.
(A) foolish
(B) fool
(C) foolishness
(D) fooled
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111. The building is in ___ condition.
(A) damaging
(B) damaged
(C) damages
(D) damage
112. In order to provide her customers with the
finest meals, the restaurant owner ___ her produce
fresh daily.
(A) buy
(B) buys
(C) buying

(D) bought
113. ___ the restaurant will attract more customers.
(A) Renovation
(B) Renovating
(C) Renovated
(D) To renovating
114. I am very pleased ___ you of our decision.
(A) inform
(B) to inform
(C) to be informed
(D )information
115. The building is equipped with a sophisticated
security system which turns on automatically ___
midnight.
(A) to
(B) from
(C) at
(D) for
116. The project ___ to require more time than the
contractors have available.
(A) had seemed
(B) seems
(C) is seeming
(D) will seem
117. This manual is for people ___ native language is
not English.
(A) whose
(B) whom
(C) that
(D) what

118. The new schedules are ___ with the second
shift workers at the factory.
(A) popularized
(B) popular
(C) populated
(D) popularity

119. It was agreed that the committee meet again ___ the
tenth of April.
(A) for
(B) on
(C) to
(D) from
120. The travel agent said she would know the flight
number and the precise arrival time ___ the airlines
confirmed the reservation.
(A) during
(B) because
(C) when
(D) while
121. You will have to ___ an operator’s manual from the
library because I don’t think we have one here.
(A) loan
(B) borrow
(C) lend
(D) send
122. There aren’t any envelopes or file folders in the supply
closet because they ___.
(A) have never been ordered
(B) never have ordered been

(C) have been never ordered
(D) have been ordered never
123. The assistant does not recall receiving a telex from the
Mexico office ___ from the South American office.
(A) either
(B) and
(C) or
(D) but
124. The article ___ that the population of the world is
increasing.
(A) saying
(B) says
(C) say
(D) is said
125. When ___ out the application form, please make sure
it does not have any typos.
(A) fills
(B) filled
(C) to fill
(D) filling
126. The time sheets are to be filled out twice ___ in the
morning when the staff arrives and in the evening when
they leave.
(A) usually
(B) sometimes
(C) daily
(D) frequently
11

127. Boxes received from the print shop are not to
be ___ unless marked otherwise.
(A) opening
(B) opened
(C) open
(D) opens

135. If the accountant ___ a mistake, she will not charge us
for her time.
(A) makes
(B) will make
(C) had make
(D) make

128. The goal of our meetings is to make the
directors ___ our problem.
(A) understanding
(B) understood
(C) understand
(D) be understanding

136. The decision ___ the company made will cause a lot of
problems.
(A) whose
(B) who
(C) what
(D) that

129. ___ Mr. Park was the only one who knew the
way to the conference, he drove the car.

(A) Although
(B) Since
(C) But
(D) Therefore

137. We are fortunate to have a company president, who is
quite ___ about computers.
(A) knowing
(B) knowledge
(C) knowledgeable
(D) knows

130. Both of the applicants ___ scheduled for an
interview today.
(A) to be
(B) was
(C) is
(D) are

138. I met the representative ___ Mr. Reeves talked about.
(A) that
(B) which
(C) what
(D) how

131. The lawyer usually ___ high fees for her
consulting services.
(A) charges
(B) takes
(C) gives

(D) pays
132. All delivery persons are asked to use the side
___ to make their deliveries.
(A) enter
(B) entered
(C) entering
(D) entrance

139. The receptionist ___ the vice president if he knew
where she was.
(A) will call
(B) call
(C) called
(D) would call
140. The conference participants arranged to have their
suitcases ___ at the hotel before they left for the airport.
(A) picked up
(B) picking up
(C) pick up
(D) to be picked up

133. Hotel guests who ___ check out after 1:00 p.m.
should contact the front desk.
(A) will
(B) were
(C) are going to
(D) will be
134. Mr. Davis, my lawyer, was a ___ by the time he
was thirty.
(A) millions

(B) millionaire
(C) million
(D) million fold

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PART 6
Directions: Read the texts that follow. A word or phrase is missing in some of the sentences. The answer choices
are given below each of the sentences. Select the best answer to complete the text. Then mark the letter (A),
(B), (C), or (D) on your answer sheet.

Questions 141-143 refer to the following letter.
HTCD Bank
20 State Street
Trenton, New Jersey 08625
June17, 20__
Ms. Nukket Topal
451 West Huron Drive
Chicago, Illinois 60239
Dear Ms. Topal:
We received your e-mail requesting to close your savings account. Unfortunately, we are unable to ______________
with the request because it was sent by e-mail.
141. (A) comply
(B) compliant
(C) compliance
(D) complicate
To close your account, please mail us a letter stating that you wish to close your savings account. Don't forget to
include your sixteen digit account number and the mailing address where you would like to receive your
remaining balance. You can also close your account by visiting our nearest branch.

We always strive to give our customers the best possible service. We hope that you have been happy with
______________ and will consider using our bank again in the future .If you are
142. (A) me
(B) us
(C) him
(D) them
closing your account because you have had an ______________ experience, please contact our customer service
143. (A) adequate
(B) efficient
(C) interesting
(D) unsatisfactory
representatives to discuss how we can serve you better.
If we may be of further assistance, please contact us any time. We look forward to working with you.
Sincerely,
Erich Gleisner
Account Manager

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Questions 144-146 refer to the following e-mail.
Experience the splendor and beauty of McKillman National Park by train!
The High Mountain Railroad takes ______________ on a 65-kilometer round trip through some of the
144. (A) visits
(B) visitors
(C) visited
(D) visiting
most remote and scenic sections of the park. Ride in one of our ________________ passenger cars.
145. (A) invented
(B) abandoned

(C) historical
(D) repaired
All have been restored to their original 1940s styling with added modern conveniences.
Trains depart from Pierce Station, just thirty kilometers from the park's westernmost entrance, once each
morning and return late in the afternoon. The round-trip journey takes ________________
146. (A) approximate
(B) approximated
(C) approximation
(D) approximately
eight hours, including a two-and-a-half hour stop at Wilson Station. There, visitors can learn about the plants
that inhabit the park. _____ (134).
Thank you.

Questions 147-149 refer to the following memo.
If your luggage has been lost, please submit a claim by filling out this form. Please ensure that
you clearly __________all items contained in the missing luggage.
147. (A) locate
(B) list
(C) prevent
(D) find
When you have completed the form, please hand it to staff member at lost luggage desk in the
arrival hall.
Our staff will use our computerized system _____________ your luggage, and can usually
148. (A) being traced
(B) is tracing
(C) to trace
(D) has traced
recover your luggage within 48 hours. As a result, we almost never lose any passengers’ bags..
We apologize for the inconvenience caused due to your luggage, and you can rest assured that
we will do everything we can to reunite you with your _____ ____as soon as possible.

149. (A) invoices
(B) documents
(C) belongings
(D) recordings
14


Questions 150-152 refer to the following e-mail.
From:
To:
Subject:

Sigmund Ferdinand
Mendel Wagner
Itinerary

Dear Mendel,
I wanted to let you know that I booked our train tickets for the upcoming business trip. The price of the tickets was
higher than I expected. I don't know if the train is always so expensive or if this is considered a peak time of year for
______________ travel
150. (A) air
(B) road
(C) rail
(D) sea
In any case, Watenworks will cover the cost for us.
Since the conference is free ______________ charge for all GBC members, Waterworks has offered to put us up in a 5star hotel.
151. (A) at
(B) in
(C) by
(D) of

I booked us two single rooms at Champlain Manor. It has a spa, a heated indoor pool, tennis courts, and three
restaurants. We definitely won't be ______________ there.
152. (A) bore
(B) bored
(C) boring
(D) boredom
Let me know if you have any questions about these trip plans.
Yours,
Sigmund

15


PART 7
Directions: In this part you will read a selection of texts, such as magazine and newspaper articles, and
advertisements. Each text is followed by several questions. Select the best answer for each question and mark
the letter (A), (B), (C), or (D) on your answer sheet.

Questions 153-155 refer to the following invitation.

153. Who would likely to attend the seminar?
(A) A private investor
(B) A manager in a not-for-profit organization
(C) A stockbroker
(D) A newspaper publisher

155. How can you join the seminar?
(A) Present this letter
(B) Send a short form and payment
(C) Send your business card and request

(D) Call 676-9980

154. What will be discussed at the seminar?
(A) Building client relationships
(B) Fiduciary service management firms
(C) How to foresee good investments
(D) How to get new clients

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Questions 156-159 refer to the following magazine article.

156. Why will NewTech cut jobs locally?
(A) To be more profitable
(B) Because it is moving overseas
(C) Because labor costs have gone up
(D) Because Chairman Reinartz directed it
157. How long has NewTech been losing money?
(A) Six months
(B) One year
(C) A year and a half
(D) Two years

158. The word revenues in paragraph 2, line 7, is closest in
meaning to
(A) Sales
(B) Earnings
(C) Products
(D) Expenses

159. What describes the international branches of NewTech?
(A) They earn more money than the Brazilian office.
(B) They are less cost-effective.
(C) They are older than the Brazilian.
(D) They will be closed within six months.

Questions 160-162 refer to the following schedule.

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160. When do these bus fares take effect?
(A) Immediately
(B) On March 1
(C) On February 28
(D) Next week

162. What is the peak fare between zones 1 and 3?
(A) $.75
(B) $1.00
(C) $1.35
(D) $1.70

161. Which time is off-peak?
(A) 7:00 a.m. Monday
(B) 9:00 a.m. Wednesday
(C) 8:00 p.m. Thursday
(D) 5:00 p.m. Friday

Questions 163-165 refer to the following advertisement.

163. What does this job involve?
(A) Making TV commercials
(B) Discovering what consumers like
(C) Advertising products
(D) Testing products
164. Who will use the reports the Specialist writes?
(A) The consumer
(B) The television station
(C) The manufacturers
(D) The TV-advertising company

165. What qualifications should the candidate have?
(A) Education in research and experience
advertising
(B) Experience in television audiences
(C) Ability in accounting
(D) A degree in broadcasting

18

in


Questions 166-170 refer to the following report.

166. Why were reforms necessary?
169. The word abolished in paragraph 3, line 4, is
(A) The industry was outdated.
closest in meaning to

(B) Corruption was the norm.
(A) Passed
(C) Labor regulations were being violated.
(B) Stopped
(D) The shipping industry was inefficient and
(C) Renewed
costly.
(D) Continued
167. What markets are most important to Peru?
(A) All Latin America
(B) Asian
(C) European
(D) Only Chilean
168. Prior to the reforms, at what percentage capacity
did the ports operate?
(A) 20%
(B) 50%
(C) 60%
(D) 80%

19

170. According to the report, why were dock
procedures streamlined?
(A) To make them easier to read
(B) To handle increased traffic
(C) To reduce labor costs
(D) To satisfy the dock workers

Questions 171-174 refer to the following fax.

171. What is the purpose of this notice?
(A) To warn investors of poor stock performance
(B) To suggest a change in management
(C) To explain recent success to investors
(D) To encourage investors to hold on to their stock

173. How much did the airline lose this year?
(A) $1 million
(B) $9.8 million
(C) $112.4 million
(D) $1 billion

172. Why are airline profits up?
(A) New marketing strategies
(B) Lower cost and more profitable routes
(C) Greater ticket sales
(D) Changes in the competition

174. The word forecast in paragraph 3, line 2, is closest
in meaning to
(A) Report
(B) Situation
(C) Prediction
(D) Investment

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Questions 175-176 refer to the following notice.

175. Why would you guarantee your reservation by
credit card?
(A) So you can cancel your room
(B) So you can arrive after 4:00
(C) So you can arrive before 4:00
(D) So you don’t have to check in

176. What happens if you do not cancel 24 hours in
advance?
(A) You must pay for one night.
(B) You get first choice of rooms.
(C) You can schedule your arrival.
(D) You can get an advance deposit.

Questions 177-180 refer to the following memo.

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177. What is this memo about?
(A) Work shortage
(B) Vacation time
(C) Sick leave
(D) Starting hours

179. What might influence a supervisor’s decision?
(A) You are a new employee.
(B) You are poorly paid.

(C) You are a team leader.
(D) You often miss work.

178. Which of the following vacation periods 180. If approval is not given, the employee can
(A) Ask another supervisor
requires a supervisor’s approval?
(B) Stay at work
(A) One hour
(C) Take a different vacation
(B) One day
(D) Ask the Personnel Review Board
(C) One week
(D) One month

Questions 181-185 refer to the following fax and notice.

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181. Which of the following is NOT true about the 183. Why does the meeting policy change affect only call
caller?
center employees?
(A) She recently purchased an appliance from
(A) They are the people who handle all of the sales.
Concord.
(B) They are the workers who answer the help line.
(B) She was calling for advice about how to
(C) They are the only ones who attend the meetings.
clean up a flood.
(D) They are the people who requested the change.

(C) She was upset with the length of time she
184. How will call center employees learn about what
waited on the phone.
happened at the weekly meetings?
(D) She disliked the music that played while
(A)
A memo will be delivered two days later.
she was on hold.
(B) There will be one call center representative taking
notes.
182. How many people were working the phones
when Suzuki called this company?
(C) A summary will be available in the staff room.
(A) None
(D) Itou Saki will send out an e-mail with the details.
(B) One
185. How did the management handle this complaint?
(C) Nine
(A) By putting the customer on hold
(D) Ten
(B) By phoning the call center employees
(C) By changing the company procedures
(D) By sending a notice to the customer

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Questions 186-190 refer to the following advertisement and e-mail.

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186. Who is the intended audience of this ad?
(A) Golfers
(B) Students on a budget
(C) Travelers on business
(D) Tired business workers

189. Who is Milan?
(A) Franco’s travel agent
(B) Franco’s brother
(C) Franco’s manager
(D) Franco’s new coworker

187. According to the ad, when is the best time to travel?
(A) At the beginning of the year
(B) During student exams
(C) While students are on break
(D) At the end of the year

190. Why would Franco NOT choose Package A?
(A) He wants to use only one week of his vacation now.
(B) His wife will want to make her own meals.
(C) He wants to receive 25% off his trip.
(D) His wife has specifically requested a cruise.

188. What is the total amount Franco will pay for the trip
before taxes?
(A) $1,650
(B) $1,400

(C) $2,100
(D) $2,800

Questions 191-195 refer to the following two emails.

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