Chính phủ điện tử - vấn đề đặt ra với đào tạo cán bộ văn thư

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<b>CHiNHPHIIDIENTir-VAN DE DAT RA VQTIOAO TAG CAN Bd CHiNHPHIIDIENTir-VAN THlT </b>

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<b>Pham Thi Difu Unh' </b>

Cdng cude cai each banh chinb d Viai Nam da diln ra irong
nhieu nam va dem lai nbirng ket qua ban dau. De tbiie diy qua Irinh
cai each banh chinb. Dang va Nha nude Viet Nam da ehii trucrng
lirng budc lien banh tin hoe boa boat dpng quan ly nha nude lientoi
md hinb Chinb phii dien tir (CPDT). coi dd la giai phap lot da' nang
cao nang lue, hieu qua irong boat dpng quan ly, the hian su minh
bach ciia bd may banh chinb, lao diau kien bon nu'a ebo ngudi dan
dupe phal huy quyan lam chii.

Nhfrng Dc an tin hoc boa, nhung du an irng dung cdng ngha thdng
tin cung hang loat ka' boach dupe tria'n khai lai nhiau eo quan hanh
chinb nha nude lir trung uong da'n dia phuong dang hang ngay hang
gid tiic dpng den eac mat boat dpng trong bd may banh chinb, trong
dd CO cdng lac van ihu (CTVT). Vdi tu each la boat dpng bd irpdk
lire ebo quan ly, dac biet la quan ly nha nudt, CTVT trd thanh mdt
pban khdng the thieu ciia bat ky eo quan, to chire nao. Va viae ning
cao hieu qua eiia bd may hanh chinb khdng the khdng quan lam d^n
nang cao chat lupng ciia CTVT. Trong khi dd, CTVT d Viet Nam hifin
nay luy da dupe su quan tam hon trude ciia eac eo quan quan ly. eac
nha nghien curu va ban than nhCmg ngudi true tiep lam CTVT nhimg
van con nhieu bat cap can giai quyet. Vice dua cdng nghe th6ng tin
vao CTVT va lao dieu kien de CTVT phat huy hieu qua trong m6i
trudng ciia CPDT la bai loan nan giai. Trong hoan canh dd, nhan ihfc

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ro nhiJmg lac dpng ciia viae ihirc hien CPDT tdi CTVT va lim ra nbiimg
giai phap trong dao lao can bd van thu Irude yau cau ciia CPDT la vice
lam can tbiet. Vi vay, vdi mong mudn dua ra vai y kien va nbirng van
da dal ra ddi vdi dao tao can bd van thu, trong khudn kbd bai viei nay
chiing tdi de cap den nhirng npi dung sau:

- Mpt so nhan thiirc chung ve CTVT va CPDT
- Tac dpng ciia viec thuc hien CPDT den CTVT

- Nbiing van de dal ra vdi dao tao can bd van thu lai Viet Nam
1. Khai niem CTVT va CPDT

<i>/ . / . Khai niem CTVT </i>

Hien nay, da sd eac hoc gia deu dong y vdi quan niem ciia PCS.
Vuong Dinh Quyen va CTVT: "Cong tac van thu la khai niem dung de
chi loan bd cdng viec lien quan den soan Ihao, ban hanh van ban. Id
chirc quan ly, giai quya't van ban, lap hd so hien hanh nham dam bao
thPng tin van ban cho boat dpng quan ly ciia eac eo quan, to chirc"'.
Theo dinh nghia nay thi tat ea nhirng cdng viec lian quan den xir ly van
ban nhu soan ihao, duyet, dang ky van ban, lap hd so,,., de phue vu
cho boat dpng lanh dao, di^u hanh cua eo quan, don vi, to chiirc deu
<i>dugc goi chung la CTVT. Tir dd, cd the xae dinh CTVT gom nbumg </i>
npi dung sau:

- Soan tbao van ban;

- Quan ly va giai quyet van ban;
- Quan ly va sir dung con dau;

-Lap hd so va giao nop tai lieu vao luu tri? eo quan.

Xem xet npi dung ciia CTVT, CTVT mang nhumg dac diem sau:
- CTVT mang tinh chat nghiep vu, ky thuat: trong qua trinh thuc
hian nhOmg npi dung ciia CTVT, can bp phai lien hanh nhieu cdng viec
bang eac ihao lac ky thuat (nhu quan ly van ban, quan ly va sir dung

<i>PGS. Vi/ong Oinh Quy^n: Ly luan va phuong phap cdng tac vSn thu. NXB Dai hoc </i>
Qu6cgiaHaNpi.2005, tr.8.

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con dau,..). ddi hoi dp chinb xae va dupe dao tao bai ban va ky nang:
tham chi eac ihao tac dd cd the duoc chuan boa thanh quy irinh thdng
nhai, dac biet la trong soan ihao van ban, quan ly van ban di - da'n.

- Xet da'n Cling. CTVT la boat dpng xir ly ihdng tin (chu ya'u li
thong tin lir van ban), khdng phai la boat dpng san xuat vat chA.
Xem xet loan bd npi dung ciia CTVT se thay nhiem vu chii ya'u cua
CTVT la xir ly thdng tin de tao ra thdng tin mdi (soan ihao vJn
ban); thu thap. luu giu thdng tin phue vu yau cau quan ly (quan ly
van ban di - den; lap va nop luu hd so): hoan ibien eac yeu td thong
tin de dam bao gia tri phap ly cho van ban - thuc chat la dam bao
gia tri phap ly cho thdng tin irong van ban (quan ly van ban di. quan
ly va sir dung eon dau).

- CTVT gom nhi^u cdng viec cu the lian quan den van ban v^ gjn
<i>lian vdi boat dpng quan ly trong timg eo quan td chue, dugc thuc hi^n </i>
dan xen vdi eac nhiem vu khae cua limg bo pban, tumg can bd. Van
<i>ban. giay td la cdng eii quan trpng. phd bien cua quan l^y nan khi cic </i>
nhiem vu lian quan den quan ly dupe thuc hien thi ddng thdi mpt hoic
<i>mot sd npi dung ciia CTVT cung dugc lien hanh. Vi the, khdng ih^ </i>

tach CTVT thanh mpt nganh hay ITnh vue boat dpng ehuyan biat nhtf
nhirng cdng tac khae nhung van cd the quan ly, hudng d3n thuc hian
CTVT mpt each thdng nhat.

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nhiam vu cfuan ly van ban di, da'n, quan ly va sir dung con dau, soan
thao mpt sd van ban ve cdng tac van thu - luu trir Cach hieu nay
khi^n ebo CTVT khdng dupe thirc hien lot, gay anh hudng den boat
dpng quan ly ciia co quan.

<i>1.2. Khai niem CPDT </i>

"Chinb phii dien tir" la mpt khai niem bat dau xuat hien tir nbumg
nam 80 cua the ky XX tai cae nude ehau Au va Hoa Ky, dupe dung de
chi mpt hinb thirc to chirc chinb quyan kieu mdi vdi nhiau uu viet va
hiau qua, Xuat phat tir nhu cau thuc tien ciia viec cai each nen banh
chinb nha nude, khai niem nay cung du nhap vao Viet Nam va ngay
cang trd nan pho bien, dac biet la trong ITnb vue quan ly nha nude.
Tran CO sd tham khao nhihig nghian ciai ciia eac hoc gia nude ngoai
cung nhu ket qua Irien khai thuc te CPDT d trong nude va qudc te,
chung tdi dua ra dinh nghia ve CPDT nhu sau:

<i>CPDT Id mo hinh to chirc chinh quyen nha nuoe su dung cdng </i>
<i>nghe mcfi, dac biet la cdng nghe thong tin cho cdc hoat dpng cua minh </i>
<i>nham dgt hieu qua toi im cho yeu edu quan ly nha nuoc, tang tinh hieu </i>
<i>qua va minh bach cho bp may chinh quyen, mang lai Igi ich thief thuc </i>
<i>cho mpi thanh vien trong xd hoi, dam bao su dung tot hon cdc nguon </i>
<i>life cua dat nUcfc vi muc dieh phat trien. </i>

Theo dinh nghia nay, CPDT la mot md hinh to chu-c chfnh quyen
nha nude dua Iran thanh tuu limg dung cdng nghe mdi, do dd CPDT su

dupe pban biet vdi hinh thirc to chii'c chinb quyan truyen thdng bang
nhung tia'n bp trong each thu-c hoat dpng, dieu banh va cae quy trinh
<i>lac nghiep da dugc ehu^n hoa. Su hien dai trong boat dpng quan ly la </i>
dac trung eo ban, mang lai tinh uu viet ciia CPDT cung nhu y nghia
ciia no trong ddi song xa hoi. Mat khae, c5n chii y rang CPDT khdng
phai la mpt hinh thiirc chinh the, cung khdng phai chi la mpt co quan
hkh chinh nha nude cao nhat, ma ngoai dian ciia khai niem CPDT bao
g6m loan bp cae eo quan hanh chinh. hanh phap tir trung uong den dia
phuong, tham chi cd Iha md rpng tdi cae eo quan trong bp may nha
<i>nude. Do dd, CPDT eon cd tha dugc gpi la "chinh quyan dien lir" </i>
(trong dd "chinh quyen" khdng dupe hiau theo nghia la "quyen lire

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chinb tri"). Muc liau cudi ciing cua CPDT la sir phat irian ciia qudc gia
mang lai nhieu Ipi ich cho nhan dan lir hieu qua quan ly cua Nha nude.
Muc liau dd phii hop vdi mong mudn chung ciia nhieu nude va loan
nhan loai cung nhu muc lieu chinh tri ciia Viet Nam.

<b>2. Tac dpng ciia viec thuc hien CPDT den CTVT </b>

<i>2.1. Tac dpng cua viec thirc hien CPDT den CTVT id mpt tdi </i>
<i>yeu khdch quan </i>

Viec thuc hien CPDT la mpt yau edu hire ihia't ciia Viai Nam va la
xu hudng chung ciia nhiau qudc gia vi nhu c^u phat tria'n. Nhung hoat
dpng nay cd tac dpng den CTVT hay khdng la diau cSn xae dinh ro va
<i>chiirng minh. Xuat phat tir viec xem xet ban chat va qua trinh thuc hitn </i>
CPDT Cling tinh chat ciia CTVT, ehiing la cd the khing dinh CTVT se
chiu anh hudng va thay ddi manh me khi thuc hian CPDT vi nbumg ly
do sau day:

- Ban chat ciia CPDT la mpt md hinh id chiirc chinb quy6n trftn
n^n ciia cdng nghe mdi. Qua trinh thuc hien CPDT la qua trinh iimg
budc dua cdng nghe mdi, dac biat la cdng nghe thdng tin vao cdc heal
ddng, eac quy trinh quan ly nha nude nham dan dan thay ddi phuong
thuc lam viec sao cho hieu qua bon, minh bach hon. CPDT lian quan
chat che den cae qua trinh thdng tin. Timg giai doan trong qua trinh
thirc hien CPDT deu hudng den viec hoan thien dan kha nang thPng tin
giira cae ben trong mdi quan he giu'a chinb quy^n vdi ngudi dan, doanh
nghiep. Trong khi dd, CTVT la boat ddng gdn chat vdi quan ly, dupe
lien banh dong thdi va dan xen trong qua trinh thuc hian nhiam vu
quan ly; ddng thdi cung la cdng viec dam bao thdng tin cho hoat d6ng
nay. Vi the, nhumg bien ddi ciia boat dpng quan ly nha nude theo
hudng phii hop vdi mdi trudng cdng ngha se keo theo nhirng thay d6i
ciia CTVT; cai lien CTVT bang viec umg dung cdng nghe se trd thanh
mot pban, mpt npi dung de thuc bien CPDT.

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nhihig thift bi, vat dung hd Irp. Hon nu'a, xet ve thao tac nghiep vu thi
hoai dpng lac nghiap trong CTVT khdng qua phiirc tap nhu eac boat
dpng tac nghiep khae. Cdng nghe thdng tin khdng nhihig giup xir ly
lh6ng tin dupe nhanh chdng hon ma cdn cho phep ehuyen viec thuc
hian cae quy trinh ky thuat vdi cdng cu thu cdng sang sir dung cae
phucmg tien hien dai hon, hieu qua hon. Su ket hop giira CTVT vdi
c6ng ngha mdi la dieu hoan loan cd the. Theo ddi tinh hinh trien khai
<i>cae phin m^m dung chung theo De an tin hoc boa quan ly nha nude </i>
(D6 an 112) trong he thdng cae co quan hanh chinh thi chi cd cae phSn
m^m v^ CTVT nhu quan ly van ban di-den, quan ly bo so cdng viec la
dupe umg dung pho bien, nhieu pban mam khae da phai tam hoan trien
khai, tham chi pha san do khdng dii kinh phi, khdng cd co sd du" lieu
hoac qua phirc tap so vdi nang lire ciia can bp. Dieu dd cang chumg id
umg dung cdng nghe thdng tin vao CTVT cd tinh kha thi cao.

<i>2.2. Nhung tac dpng cua viec thtic hien CPDT den CTVT </i>
CTVT la't yeu chiu su lac dpng ciia viec thuc hien CPDT. Sir tac
dpng dd the hien qua nhumg thay doi ciia CTVT d mdi trudng cdng
nghe mdi.

<i>* Viec thuc Men CPDT lam thay doi doi tugng cua CT\T </i>

Hian nay, ddi lUpng chii yeu ciia CTVT la van ban bang gia'y va
thPng tin trong nbiJng van ban dd. Mpi npi dung va thao tac nghiep
vu ciia CTVT deu dupe thuc hien mpt each thii cdng vdi van ban
gia'y; cdng cii pho bien cua CTVT la be thdng sd, cap hop va gia tii,
eac loai da'u (bao gdm ea eon dau ciia co quan, dau xae nhan van ban
<i>di-da'n, da'u chirc danh,...). Mac dii d nhieu ca quan, cdng nghe thdng </i>
tin da dupe iirng dung de quan ly va ehuyen giao van ban di-den
nhung va eo ban thi thdng tin cd gia tri phap ly va dang tin cay nhat
vSn la thdng tin Iran van ban gia'y vdi day du eac yeu td tha thuc nhu
chu'ky va con da'u dd.

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cae phuong lien xir ly ehuyan diing. Cae van ban gia'y vdi chi? k^ va
<i>con dau dd dugc thay the bang cae thdng diap d\i liau, ehur ky dian lir </i>
va tham chi ea con dau dien tir. Luat Cdng nghe thdng tin va Luat Giao
dieh dien tir ra ddi da khuyen khich viae sir dung eac giao dieh dian tir.
<i>ihira nhan gia iri phap ly ciia thdng diep dQ liau va chir ky dian lir. </i>
Nhumg dieu kien dd lam cho ddi tupng ciia CTVT da ehuyan lir van
ban gia'y sang thdng diep dien tir. Trong CPDT, thay cho viec lia'p cAn
va thao lac Iran van ban gia'y nhu trude, nhimg ngudi lam nhiam vu
lian quan den CTVT phai lia'p can ddi tupng lao ddng ciia minh tir goc
<i>do thdng tin. Vi the, cae npi dung ve soan thao van ban, quan ly vin </i>
ban, lap hd so va nop luu hd so trong CTVT se trd thanh soan thao cdc

van ban dien tir, cap nhat va ehuyen giao thdng tin quan ly va thia't lAp
<i>cae hd so cdng viec "ao" (hd so gdm cae thdng diep d\i liau lian quan </i>
den mpt cdng viec, mpt van de dupe tbiet lap trong qua trinh giao dieh
dien tir da thuc hien mpt nhiem vu cu tha. ton lai dudi dang cae ihPng
lin trong mot he thdng thdng tin nhat dinh). Ban canh dd, sir t6n tai eiia
ciia chu ky dian tir se lam md nhal dan vai trd eiia con da'u vdi muc do.
Vai ird quan ly eon da'u eiia can bp van thu vi tha' cung bi thay ih^
bang viec sir dung va quan ly chii' ky dian tir, eon da'u sd thdng qua
nbOmg each thire va phuong lien thuc bien phure tap hon. hian dai hon.

<i>* CPDT Idtn thay doi each thuc va phiamg tien thuc hien thao tdc </i>
<i>nghiep vu etia CTVT </i>

Do ddi tupng ciia CTVT thay ddi nan each thiirc va phuong ti^n
thUc hien nghiep vu CTVT cung thay doi. He thdng .s6 dang ky c6ng
van, eac loai cap. bop de sap xep, luu giu cdng van di-da'n va lap h6 sd
hien hanh khdng cdn pho bien. Nhirng ngudi lam cdng viae lian quan
den cdng van. giay td trong CTVT theo kieu truyan thdng se ehuyan tir
tac nghiep vdi van ban gia'y sang thuc hien cdng viae Iran ha th6ng
thdng tin vdi cae tbiet bi phii hop.

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nhi^u con dudng ma chii y^u qua be thdng buu chinh thi trong CPDT,
cae van ban dien tir dupe ehuyen hoac cap nhat tran mang dien rpng
hoac mang loan c^u thdng qua he thdng thdng tin. Khi tdi he thdng
cua CO quan, eac loai van ban nay se dupe pban loai mpt each tu dpng
hoac qua cae thao tac Iran may tinh eiia can bp cd trach nhiem va dupe
tuddng dang ky vao danh muc van ban di-den vdi day dii cae thdng tin
lian quan. Cach thire thire bien nay vira dam bao thdng lin nhanh
chdng, lai khae phue nhumg sai sdl mpt each vd tinh hay hum y cua can
bd van thu hien nay trong viec danh sd cho van ban di (danh sd van

<i>ban trude khi van ban dugc ky va ddng da'u), giiip ghi nhan trai tu eiia </i>
van ban den mpt each chinb xae (ma khdng bi dao Ion do can bp van
thu khdng danh sd den kip thdi cho van ban).

Tuong tu, cdng viec soan thao van ban va lap bd so cdng viae
<i>cung dugc giai quyet trong mdi trudng mang. Viec thu thap va xir ly </i>
thdng tin mpt each hieu qua se giup qua trinh soan thao van dupe
<i>nhanh chdng bon, va su xoa bd cae rao can vat ly di truyan dat van </i>
ban dian tir se cho phep qua trinh duyet va ban hanh dupe chinb xae va
riit ngan thdi gian. Cae van ban hinh thanh se Mn lupt dupe cap nhal
vao bo so cdng viec theo trinh tir giai quyet vdi quy trinh cu tha va su
phan quy^n kem trach nhiem rd rang. Dieu nay giiip hd so cdng viec
lu6n dupe hinh thanh va chat lupng ho so cung dupe dam bao. Hon
n[?a, trong mdi trudng mang, su chuan hoa va quy trinh lap ho so dien
tir se khing dinh vai trd cua danh muc bo so. Na'u hien nay, hd so cdng
<i>viec se dugc lap theo hai each: cd hoac khdng cd danh muc hd so thi </i>
trong CPDT, danh muc hd so trd thanh dieu kien tien quyet de hinh
thanh eac bd so dien tir. Vi the, CPDT se giiip cdng tac lap hd so cdng
<i>viae dugc thuc hien ngbiem tiic va bai ban hon. </i>

<i>* Npi dung vd tinh chat CTVT ve ca ban khdng thay doi </i>

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quyan hoat ddng hieu qua hon, minh bach hon. Nhung CPDT boat
ddng ciing phai dua tran nhirng nen tang da cd eiia chinb phii hian nay,
trong dd cd cae nguyan tac, eac yau cau, nhumg npi dung co ban vi
phuong lien chu yau ciia quan ly nha nude. Hoat dpng quan ly ludn
can ngudn nguyan lieu chu yeu la thdng lin va cung thudng xuyan tao
ra san pham la thdng lin. Van ban, dii Idn tai dudi hinh tbiire nao (giSy
hay dien tir) vin ludn la cdng cu quan trpng eiia quan ly va khi dd, vftn
ban van can dupe xay dung, ban banh va quan ly mpt each chat che.

Vi vay. nhimg npi dung eo ban, khai quat eiia CTVT bao gdm soan
thao van ban. quan ly van ban di-da'n, lap hd so cdng viae vSn c4n
dupe thuc hien.

Tuy nhian, do ddi tupng va phuong phap thirc hian CTVT se c6
nhiau bien doi trong diau kien boat dpng ciia CPDT, trong khi CTVT
lai mang tinh nghiap vu rd rat nan nhumg npi dung chi tia't eiia CTVT
ciing se cd nhirng khae biel so vdi bien nay. Vi du: thay vi lia'p nhan vi
dang ky vao sd hoac nhap thdng tin vao may tinh, can bd van thu s6
quan ly van ban dian tir di-den mpt each chat che ngay tir khi chung
xuAi bien iren he thdng thdng tin vdi su hd Irp eiia cae ph3n mini
<i>ehuyen dung; vice soan thao van ban cung se nhanh chdng bon vdi cic </i>
<i>mau van ban da dugc chuan boa cho timg loai,... </i>

<i>* Doi tUfpig thuc hien CT\T dugc mo rpng day du hitn so v<ri hiin </i>
<i>nay; nhietn vu vd trdch nhietn thuc hien CT\T dugc nang cao vd chia </i>

<i>se vai nhieu cdn bo « </i>
Hien nay, nhieu co quan, don vi deu hiau CTVT la cdng viae ciia

bp phan van thu vdi nhumg can bp lam van thu ehuyan trach. Su nhan
thure chua day dii nhu vay ket hop vdi thdi quen tuy lian trong tic
phong lam viec eiia can bd hanh chinh da kbien cho CTVT chua dupe
<i>thuc hien tot tai cae phdng, ban, bp phan ehuyan mdn. Di^u dd dugc </i>
the hien rd nhat qua cdng tac lap va nop luu hd so cdng viae.

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lir giai quya't da budc mpi can bd lam cdng tac ehuyan mdn deu phai

<b>lap hd so cdng viae va lap hd so mpt each cd chat lupng. CTVT se </b>

dupe thuc hian d^y dii va dung yau cau bdi nhieu can bp tai nhiau
don vi, bp pban khae nhau.

Ban canh dd, de dam bao cha't lupng giai quyet cdng viec va tao
di^u kian ebo umg dung cdng nghe thdng tin, quy trinh giai quyet cae
thu tiic banh chinb dupe chuan boa ciing vdi su phan cdng trach nhiem
ro rang giira cae ca nhan, bd phan cd lien quan. Qua dd, cae bo so
<i>cung dugc quy ebu^n ve quyen va trach nhiem md hd so, thdi han md </i>
-dong ho so, cae tai lieu tian quyet ciing nhu thii luc ket thiic hd so. Sir
quy chu^n nay kbien nhieu can bp ehuyan mdn ciing giai quyet mpt
cong viec deu phai tham gia vao qua trinh hinh thanh va hoan tbien hd
so theo llnh vue ma minh dam nhiem.

Nhu vay, nhii-ng tac dpng Iran ciia viec thuc hien CPDT den CTVT
cho Iha'y mpt sir bien d6i cua CTVT theo hudng tich cue, giiip CTVT
dupe thuc hien lot hon va td rd vai trd quan trpng eiia minh ddi vdi
hoat dpng quan ly.

<b>3. Nhumg van de dat ra ddi vdi dao tao can bp vdn thu tai Viet Nam </b>

NhQmg thay ddi ciia CTVT trong mdi trudng CPDT dat ra nhOmg
<i>va'n di c^n giai quyet trong dao tao can bp van thu. </i>

<i>Ve muc tieu dao tao, cdng tac dao tao can bp van thu can xae dinh </i>
ro dao tao de lam gi, can bp dupe dao lao se dam nhiem vai trd gi, lam
viec 0 nhirng bp phan nao trong CPDT. Thuc tian Viet Nam cho thay
qua trinh thuc hien CPDT cdn can nhiau thdi gian va cdng siJe, nhung
qua trinh tin hoe hoa CTVT cQng dem lai nhung ket qua ban dau. Vi
the, muc liau dao tao can bp van thu tai Viet Nam la phai dao tao
nhihig con ngudi cd kha nang dam duong nhiem vu trong ca hai mdi

trudng chinh phii hien nay va CPDT. NhQmg can bp nay phai dupe
<i>trang bj day dii nhumg kien thii'c ca ban ve CTVT cung nhu ky nang </i>
e^n thia't va kha nang thich umg da thuc bien cdng viec trong eac dieu
kien khae nhau ve cdng nghe va phuong tien ky thuat.

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<i>Vdi muc liau dd, npi dimg dao tao can bp van thu cung ein duoc </i>
bo sung, sira ddi. Su thay ddi va ddi lupng va phuong phap CTVT
irong mdi trudng cdng nghe se dan den su xuat hien eac khai niam mtS
nhu thdng diep dir lieu, van ban dien tir, chu ky dien lir, eon da'u sd,.«
<i>nan ly ihuyet \t CTVT phai dua ra va lam rd eac khai niem nay. 06ng </i>
thdi, npi dung dao tao CTVT nan hudng den viae coi CTVT nhu mpi
qua trinh quan ly va cung cap thdng tin hon la xem xet dudi gde d^
quan ly van ban nhu hien nay. Viec tiep can CTVT dudi gde dp thPng
tin se giup viec giai quyet eac npi dung eiia CTVT mpt each linh dpng
hon va da dupe chap nhan hon trong mdi trudng cdng ngha. Tuy nhian,
each tiep can nay cung dal ra yau e5u bd sung nen kien thure ve thdng
lin va cdng nghe thdng lin cho ngudi bpc.

<i>Ban canh do. npi dung dao lao CTVT cung cin xae dinh rd vj tri, </i>
vai trd ciia can bp van thu ehuyan trach, can bd ehuyan mdn va lanh
dao van phdng (eo quan) irong viec thuc hien CTVT, ddng thdi b6
sung cae npi dung chi tiet ciia CTVT trong dieu kien CTVT bi thay d6i
bcii tac ddng cua CPDT. CPDT giiip md rpng ddi lupng va trach nhiam
thuc bien CTVT trong can bd va lanh dao eo quan. Cae quy trinh tic
nghiep dupe ehuan boa tir budc dau tian se cu tha boa vi tri ciia timg ci
nhan, bd phan trong quy trinh dd. Do vay, chirc trach, nhiam vu cua
can bp van thu ehuyen trach, eiia lanh dao va cua can bd ehuyan m6n
tat yeu se thay ddi theo hudng nang cao vai trd va trach nhiam ca nhan
eiia lanh dao va can bd true tiep lam cdng viec lian quan da'n van ban
(giay bay dien lir). Viec xae dinh rd vj tri, vai trd ciia timg ddi tupng

trong qua trinh thuc hien CTVT vira tao co sd xay dung ndi dung dao
tao CTVT phii hop vdi timg ddi tupng, vira la diau kian md rdng d6l
<i>tupng can dupe dao lao \6 CTVT de dap umg yau cau nang cao chii </i>
lupng can bp trong Id trinh cai each banh chinh. Cung vdi dd. viae cAp
nhat va bd sung npi dung cu the ciia CTVT lian quan tdi viae sir dung
cdng nghe d limg thao tac nghiep vu trong bai giang se tao diau kian
cho ngudi bpc thich ung nhanh bon khi budc vao mdi trudng lam viae
thire te.

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sir dung cdng nghe thdng lin khi tien hanh cae thao lac nghiep vu dd,
can bd van thu ehuyan trach cung nhu nhimg ngudi thuc hien eac npi
dung khae nhau eiia CTVT deu can dupe trang bi tuong ddi day du ve
ky nang thuc hanh vdi may linh. Cae thao tac Iran phuong lien hien dai
doi bdi sir can trpng va chinh xae bon so vdi lam viec vdi be thdng sd
sach hien nay, mpt Idi nhd irong thao lac cung cd the keo theo nhumg
sai sdt Idn hon va gay hau qua kbd kiem soat. VI the, viae thuc hanh
tren may tinh mpt each thudng xuyan la yau cau tien quyet da trang bi
ky nang eSn tbi^t cho ngudi bpc.

Tdm lai, viec thuc hien CPDT se tac dpng den CTVT Iran nhieu
phuong dian. Thuc te dd ddi bdi cdng lac dao lao can bp van thu cung
phai CO nhumg bd sung quan trpng ve muc liau, npi dung va phuong
phap dao lao. Tuy nhien, de ket thiic bai viet nay, chung tdi cung
mudn nha'n manh tham rang, nhiem vu dao tao can bd van thu khdng
chi dat lan eac co sd dao tao ma cdn can sir tham gia eiia eac nha khoa
hoc va nha quan ly ve CTVT nham tao ra nhirng giai phap ddng bp
trong viec dap iimg nguon can bp cd cbal lupng ebo cdng cude cai each
hanh chinb.

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