e) – Chapter 5 - Trường Đại học Công nghiệp Thực phẩm Tp. Hồ Chí Minh

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C

HAPTER

 

F

IVE

Power and Influence

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Power

the capacity to produce effects on 
the capacity to produce effects on 

others or the potential to influence  
others or the potential to influence  

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Influence

thechangeinatargetagentsattitudes,
thechangeinatargetagentsattitudes,

values,beliefs,orbehaviorsasthe
values,beliefs,orbehaviorsasthe

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<i>McGrawưHill/Irwin</i> <i>â2002TheMcGrawưHillCompanies,Inc.,AllRightsReserved.</i>

ã _{Furnitureandofficearrangements}
ã _{Prominentlydisplayedsymbols}

ã _{Appearancesoftitleandauthority}
ã _{Choiceofclothing}

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<i>McGrawưHill/Irwin</i> <i>â2002TheMcGrawưHillCompanies,Inc.,AllRightsReserved.</i>

ã _{Expertthepowerofknowledge}

ã _{Referentpowerbasedonthe}

strengthoftherelationshipbetween
theleaderandthefollowers

ã _{Legitimate – formal or official}

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